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Justanswer.com / scam

1 GA, United States Review updated:

I wanted an answer to something troubling me..went to just answer.com, submitted my question, clicked on what I was willing to pay and they said they had someone registered under my e-mail acct. name and the page would not budge . After repeated attempts to undo the damage because I certainly did not get an answer of any kind because without my e-mail the program would not move forward. I had no choice but to x out of there. I called visa immediately and YES!! the amount I had agreed to was already out there on my bill. They have to know no services were received!!!. Their program was set up by them, duh!! I get the next duh!!Don't even try to use them. I looked for a telephone number still thinking I could defend my use of MY e-mail address. There is no number. They know what they are doing!!

Me
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Comments

  • Bi
      18th of Jan, 2010
    0 Votes
    Just Answer.com - they keep billing my card
    United States

    they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
    by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
    mess i will call my credit card company and stop it there. it looks likethey are not going to Quit

  • Ju
      2nd of Mar, 2010
    0 Votes

    Hi meme b. We’re sorry you had an issue when using JustAnswer and we’d like to help! You can contact Customer Support by visiting: http://www.justanswer.com/help/contact.aspx or simply email us directly: support@justanswer.com and we will respond to your inquiry. We'll take care of your refund and answer any billing questions you have.

  • Ju
      18th of May, 2010
    0 Votes
    Just Answer.com - having trouble with entering password in Thunderbird
    n/a
    Ohio
    United States

    yesterday, May 17th at 6:04 p.m., wanted answer from JustAnswer for a simple question. Agreed to $14 on credit card; was told it would take 15 minutes or less. Had other work to attend to and lowered the icon; forgot the program was running til early a.m. May 18th - 1:56 a.m., and finally canceled JustAnswer, receiving no answer to my question. Have Order Number. What's up with this lame company? - Judy R.

  • Ni
      1st of Jun, 2010
    0 Votes

    Dear Judy,

    I’m so sorry to hear about your experience with our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your concern.

    Of course, you may also contact us on our Help page. Our customer support team is available 24/7 to help and will respond within 24 hours.

    Please let me know if there is anything else I can do. We’ll work with you until you’re satisfied.

    - Nick

  • Pa
      1st of Oct, 2010
    0 Votes

    six times i have tried to write and complain. they wont answer but they will take your money for an answer they didnt give.

  • Pa
      1st of Oct, 2010
    0 Votes

    your running a scam. return the money back for an answer you didnt give

  • Pa
      1st of Oct, 2010
    0 Votes

    the spelling is correct. give the monies back

  • Pa
      1st of Oct, 2010
    0 Votes

    you should be shut down

  • Ra
      21st of Apr, 2012
    0 Votes
    Just Answer.com - unsatisfactory answer, but fee taken
    England, Lancashire
    United Kingdom

    i asked a question to which i did not receive a workable answer, however the fee of £13 was taken from my account

  • Cl
      23rd of Apr, 2012
    0 Votes
    Just Answer.com - never got an answer, nor fif i get a refund
    Cal of GM
    Alabama
    United States

    I Was charged for an answer that i never got. I requested a refund that same evening. I have yet to hear from this scam of a company. I want a refund and no more charges to my account ever.

  • Ju
      16th of Dec, 2012
    0 Votes

    Just this..

  • Ba
      31st of Mar, 2013
    0 Votes

    Just answer dosen't like when you like a person. they got rid of my expert. then they use his profil. They don't get rid of it. customer service people aswer. Then another says he is a doctor under health is working in a doctor office but she is the appointment person. I found them out. you are not fooling me.

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