Menu
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
reviews & complaints

www.justanswer.com
www.justanswer.com

Learn how the rating is calculated

3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
JustAnswer has claimed their business profile
Get notifications about new complaints and reviews of JustAnswer. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

JustAnswer reviews & complaints 1476

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest JustAnswer reviews & complaints

ComplaintsBoard
B
6:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer canon printer

I gave all my info on my problem with the printer. I agreed to give a credit card number. They said they would charge $5 then $23 when finished. When I put in my e-mail address, they declined me. They said the e-mail was wrong, but it is not. Now I have been charged $15 adn have no info and no number to call to talk with someone.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:16 am EDT

JustAnswer what happed here is the biggest breach of confidentiality I ever heard of

I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is posting entire CONFIDENTIAL conversation on line and linking this to his name! For God sake! Are you people crazy? I am not serial killer but my confidential conversation with lawyer was posted on justanswers.com website for MONTHS. Anybody who typed my name in Google was able to see entire conversation!

When I made this discovery I used my camera and recorded this from different computers and browsers …

Read full review of JustAnswer and 3 comments
Hide full review
3 comments
Add a comment
M
M
Mommof3
Livingston, US
Jul 11, 2013 8:06 pm EDT

justanswer is not a private site, it says that in their terms of service. I made the mistake of using my wife's divirce lawyers name in my question (boy did she raise hell) but when i asked them to remove it, they did. I've learned not to include names and such in my questions...when i thought back on it, i realized how stupid I was...I use a encrypted name on JA and then use a real name in the question, how dumb of me, lol.

bear in mind the only person onformation that gets posted is the personal information you provide...if you leave names and such out of it, then there's no way anyone can know who u are.

H
H
howdymam1
, US
Feb 20, 2013 7:14 pm EST

Did you contact the state bar? I believe you can see on site where the attorney is licensed. His state bar would be interested in knowing this.

H
H
howdymam1
, US
Feb 20, 2013 7:13 pm EST

Wow, that is amazing.

ComplaintsBoard
S
6:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer ihave spent a lot of time working with the fidelity global - just answers

I have spent a lot of time working with The Fidelity Global - JustAnswer

The Fidelity Global Group Ltd - Defamatory Remarks
Fidelity Global Group has recently been subjected to negative publicity on the internet due to inaccurate, malicious, uneducated and misinformed opinions and queries and would like to correct the misconceptions brought about by these publications.
Derogatory inferences were also made in these publicised comments about the private matters of a member of our Senior Staff. The Fidelity Group is well aware of the detail of these matters, unlike those who chose to make innuendo without knowing the facts. The one matter is a professional one and the subject of longstanding litigation. It has no bearing on the work or performance required for Fidelity and there is nothing criminal involved. In addition he is not bankrupt.
Fidelity Global Group prides itself on its integrity and strictly conservative approach in its dealing with all applicants, Clients, agents and intermediaries. It appreciates that some prospective applicants may not be able to meet the stringent criteria required and this may cause some frustration and upset.
We are however, NOT a scam organisation but a longstanding, credible business with diverse business interests and strictly applied criteria to protect our business and our Clients.
Legal sites are often used as a weapon by malcontents in unjustified retaliation against private investment banks
Has any other Private Investment Bank or Funding Institution or individual within experienced such potentially unwarranted defamatory internet abuse?
[protected]@london.com

Read full review of JustAnswer and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
J
J
JohnWally
Perth Metro Area, AU
Apr 12, 2011 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Further:
I paid for this service using PayPal. A couple of weeks later PayPal contacted me and asked my to identify myself and asked if I was using a different computer. My PayPal account was restricted in the mean time. I identified myself and told them I had not changed computers and my account was restored. CONCLUSION: "Just Answer" has made and unauthorised 'assualt' on my PayPal account! I'm verry glad I did not use my banking account - and 3 cheers to PayPal's security system!

Original:
I have some old [protected]) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2010 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2011. Now it is April, 2011. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.

M
M
MCCAWTHORNE
Whitstable, GB
Feb 14, 2012 2:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just answers have taken £42 from my LTSB Credit Card without my permission, Lloyds told me the number to phone, [protected] but every day the line is BUSY . I WANT MY ACCOUNT RE-EMBURSED IMMEDIATELY.

T
T
Trish Odle
Canyonville, US
Aug 09, 2010 12:00 pm EDT

I have been charged twice for $18 each time and do not know why. Who is charging me? I have tried 4 times to reach to reach them by phone but always get a busy signal. I want these charges removed.

R
R
Ronald Prior Esq
, GB
Mar 08, 2013 8:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

To whom it may concern

The claims made from Intersek on this site are without any legal merit or subjective facts to support the same. They are in fact no more than ambiguous claims by a vindictive former client.

Our institution agreed to enter into agreement with Intersek and by doing so the requirements of international banking regulations required our legal staff to proceed with a Legal Forensic Review of the project with their managers. The client agreed to all the conditions regarding their obligations to enforce their agreement. The same client after given a lenient time in order as a show our good faith and patience on our behalf were unable to qualify for those obligations. Therefor no requests for funds arose to enforce their contract.

We again irrevocably disavow these defamatory statements made by Intersek against our institution and staff and are willing to defend our position.

I Remain
Ronald Prior Esq
Senior Legal Compliance Officer
The Fidelity Global Group Ltd

I
I
INTERSEK GROUP LIMITED
, GH
Dec 23, 2012 1:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

l beg to differ. l was introduced to Fidelity for a facility of 7 million USD.l was asked to pay 43, 500 USD which l was told the money would be paid into an Escrow and by their defination it would not be touch and it would be refunded whether the loan is granted or not, l was told its meant to prevent scam groups from fooling them and once they know your project is real, they would refund it.
l paid and also provide Air Tickets accommodation, food and transport including taking them to the famous slave castle in Cape Coast in Ghana.After taking a look at our project and meeting every other person involved and making all comments Mr Conlon and Miss Robson told me they were over satisfied.Mr Conlon told me if he were my father, he would have been very proud of me.On their arrival back home they sent a letter of intent in which everything we agreed on was changed.when l contacted them they cliam their views were not binding on Fidelity.they started asking constantly for us to pay for 1 million USD into an ESCROW account.we were alerted by an esperience finance person in Ghana who got into contact with them when my partner mentioned it to him.he later called us that they are a scam group.l wrote to them asking for a visit to the U.K.This got them angry and Richard Prior wrote back that my file has been closed.After speaking to Lynn Robson, they wrote back that my file would be opened on condition that l would not visit the U.K .After accepting it, they ask me to provide insurance Guarantee for 1l beg to differ.l and my company was introduced to Fidelity as been able to provide Funding for a project for which we need about 7 million USD.My project proposal was received by Yahaya Abubakari and forwarded to Lynn Robson to be forwarded to Benjamin Conlon. They reques for a conference call on skype on which Mr Conlon confirm there interest in funding our project. We were told to pay 43, 500 USD into an Escrow account with the promise that no one can touch it.we were also told that this money would be refunded whether we are granted the facility or not.we went ahead to pay this money in addition to providing Air tickets for both Mr Benjamin VR Conlon and Lynn Robson from the U.K and Durban in South Africa.They visited Ghana and toured our projects and were very satisfied .l remember Mr Conlon told me at the airport that if he were my father he would have being very proud of me.
When they got home every thing they said when they were in Ghana, they have disassociated themselves from it claiming it was not binding on Fidelity. The sent a letter of Intent in which they were expecting us to pay over 1 million USD again into an Escrow . We also read on the internet after a senior financial person in Ghana alerted us that its a scam..l wrote to them when they requested for 3000 British Pounds as a per diem for Mr Conlon only to come and read and explaIn the term sheet to us.l wrote back asking that l visit their office i0, 000, 000 USD without a term sheet. They later wrote to bring this whole thing to a close informing me l have lost my money. In the heat of the events l told them about payment l am expecting in November from the Government of my country for some works done.Early November they came back to me asking how much l was expecting as payment from government?.l played along knowing their intentions as they cliam they now want to help me in their private capacities and Mr Conlon and Miss Robson.l recently inform them l do not need their help.This is a sad case of a young African man who through difficult times would be made to part with over 50, 000 USD for a loan that does not exist.. l plan l would use my time for the world to know my ordel so that young Bussiness executives would learn from my experience.l have all conversations recorded both video and audio.l am attaching a picture that shows Mr Conlon, myself, Yahaya, my partner and Lynn Robson on their visit to Ghana. in the picture is Mr Conlon on the left, myself, Yahaya Abukari, my partner and Lynn Robson

View 0 more photos
ComplaintsBoard
A
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer discontinue charges

Please kindly direct me to the correct department in order to de-register from this site and to discontinue the $29.00 being debited to my account monthly. I was not aware that this has been happening for months through my bank debit card.

I trust that I will not be charged for this request!

Many thanks for your help in this matter.
Dr. A. Hannon Hall- 3460 Bayou Dr. Pensacola, Fl. 32507
[protected]@aol.com

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
7:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer car expert warning

Just note to say that "markthebooler" of the car section is nothing but a fake waste of space if you get a responce from him don't pay you'll thank me for it
Ive never used justanswer before so decided to give it a go i asked a question in relation to a fault i had with my car! at first his responces where not of what you would expect from an expert in that field i did expect a more detailed responce seeing as he claimed to have 30yrs experiance! something i feel is not really the case with this guy I got really fed up to the back teeth as the answers sent to me where absolute rubbish and whats more theres no way hes get my money for these answers im not that stupid! i decided i could not take it any longer and made a phone call to a local auto shop and could not believe it when he told me down the phone exactly what the problem was and whats more is a very common fault im led to understand which the guy on the phone did say that anyone with 30yrs plus experiance working on these cars would of known about the fault straight away Ten minutes later i was up and running again. the guy on the phone did tell me though through conversation that hes had a similar cases from that site in regards to an expert named "phil or philip harrison?" and some silly name called DL250567? i did a wee bit of digging and googled it and low and behold same type of answers and the way they are givin over so its got to be the same bloody guy with about three aliases or what ever but whats more some images with a mobile number leads to a tools sales link please don't tell me Justanswer owners your actually having a run of the mill tool salesman answering car questions or the one i posted recently on there cause if thats the case then you really need to step up and investigate this ### to be honest as this is clearly false advertising as you state that all experts are verified mechanics or techs actually working in the trade..sorry rant over

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer scam

Asked this company a question re: boat engine repair. "Expert" asked me a few questions and then went silent. I was charged $28 on my credit card in spite of never receiving an answer and never authorizing payment.

Read full review of JustAnswer and 11 comments
Hide full review
11 comments
Add a comment
B
B
Bastet
North Saanich, CA
Feb 13, 2010 12:59 pm EST

I was searching for Canon printer technical help, and JustAnswer.com kept popping up as though it was a legitimate Canon service. After 4-5 attempts, I thought it was a Canon service, but now I know otherwise. I spent 2 frustrating days trying to get a solution to technical problem, and never did get the problem solved. In fact, it made the problem worse. And I lost $21 in the process.

C
C
cathie59
Castle Rock, US
Apr 20, 2010 6:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We needed emergency vet 'counseling' - I sought on-line assistance, and found 'justanswer.com'. I was hesitant at first when the site required a monetary 'deposit'. I posted my question, and 3 hours later had not received ANY kind of reply. (I expected an almost immediate response, as it claimed to have 4 veterinarians 'on-line' when I posted my question.) The animal in question died. (it was an egg-bound chicken - had it been a domestic pet I would have sought a REAL veterinarian!)

I edited my post to indicate I no longer needed an answer, the animal died, and re-submitted my post. I STILL have not received a reply. After initiating a PayPal dispute, I did get a response that a portion of my money was going to be refunded.

I CERTAINLY DO NOT recommend this site. They are NOT prompt (or even timely) in responding. I will NOT seek advice/answers from justanswer.com again!

C
C
Consumerwatchdog28
Durham, US
Mar 08, 2011 7:32 am EST

I contacted Just Answer.com to ask a medical question.I asked my question and paid $15 via Pay Pal, I was not only ask my telephone number AND my cell phone provider but also my email address.I was told in my "message" it would take "7 minutes until an "expert" answered my question and to "not leave the website page, we will notify you if an "expert" needs more time" Unfortunately "no expert was available" and I was left sitting in front of my computer screen for AN HOUR! When no email from an "expert" arrived I clicked the website off and went to paypal and checked my account low and behold the "good faith deposit" that was suppose to be PENDING was TAKEN OUT! So then and there I went to the resolution center to file a complaint.And then I see a message in a box asking me if I was having problems that I could contact "CUSTOMER SERVICE" 24/7.So I indeed contacted them and explained my situation, the man named "dave" did NOT speak English well (but of course) AND he was RUDE.I explained to him I did not pay to have someone blow me off and make me wait an hour, that I am a small business owner and I KNOW how pay pal works and something that is "completed" CANNOT be in a "PENDING" Status.. This really "confused" him and he tried to run around with me until I flat out called him a liar and DEMANDED my money IMMEDIATELY! He continued to try to "satisfy" me and tell me an "expert" would soon answer my question! lol I stayed on the phone with this man for 10 minutes going back and forth with him that "I am not satisfied and I have not received an answer" and that my question was a medical one and I am going to the dr in the morning anyway! I cannot WAIT 24 HOURS! (As this he said was their "policy") WHERE IS THIS LOCATED ON THE SITE!? NOWHERE! lol
He then proceeded to tell me "I will refund your money but it can take 3-5 Business Days" I told him I think not and that because I paid with PayPal and they took it out immediately they would PUT IT BACK RIGHT NOW! He stuttered a bit and when I told him I would turn them into The BBB AND PayPal his attitude shifted and he was VERY nice.. I requested a Confirmation Number and "Regretfully they do not have confirmation numbers but I could have his name and Employaa Number" Ugh, who doesn't use confirmation numbers? 0_o So I told him if I did not recieve my money in 15 minutes or less not only would I turn them into the BBB and PayPal but I would leave feedback ALL OVER THE WEB! So I bid him good day and hung up on Him.. Guess what? I GOT MY REFUND IN LESS THAN 5 MINUTES. IT CAN BE DONE!

If they scam you, CALL THIS NUMBER IT IMPOSSIBLE TO FIND IT ANYWHERE ON THE WEB!

[protected] It's 24/7

Conclusion: THIS SITE IS A SCAM BEWARE BEWARE BEWARE!

(All of this over $15? Yep... it's MY MONEY!)

C
C
Charles Aiken
Orlando, US
Jan 16, 2012 9:52 pm EST

They tell you that you have a 21 day trial but they charge for the first question. They do not make that clear. I will never use again.My question was about gps batteries and the expert told me that the battery was dead. I needed to know where to get a new one. They charged me for that useless information.

F
F
Fed up JA expert
Lake Havasu City, US
Dec 12, 2012 3:20 am EST

What? did you completely ignore the disclamer in the terms of service stating there was no confidentiality? The person you spoke with was likely not an attorney, but a paralegal. But as to your complaint, you have nothing to ### about. You should have read their terms of service. It explains all that.

H
H
Howy
, US
Jun 17, 2012 12:26 pm EDT

Ridiculous Complaint...
You can get a "complete Refund" with a simple E-Mail or using the "Help" Section on the Site
What's more, your Credit Card Company will help with the Complaint
Not to mention "no one" MADE you complete the Transaction
Try maintaining your sanity & take care of your Personal Finances

D
D
dg1234
,
Apr 08, 2011 5:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience is that they didn't answer my question completely, but I eventually paid realizing I needed to find a new expert and could sign up for the unlimited questions plan that they advertised. On the very first question I had (which by the way was the same question initially asked but further refined to try and get just my question answered) I get a response saying that my price offered is too low. So, even though I'm paying for unliminted questions, they are trying to shake me down for more money immediately.

D
D
dg1234
,
Apr 08, 2011 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience is that they didn't answer my question completely, but I eventually paid realizing I needed to find a new 'expert' and could sign up for the 'unlimited questions' plan that they advertised. On the very first question I had, which by the way was the same question initially asked but further refined to try and get just my question answered, I get a response saying that my price offered is too low. So, even though I'm paying for 'unliminted' questions, they are trying to shake me down for more more immediately.

F
F
Ffrig
Canberra Metro Area, AU
Jan 25, 2011 8:32 pm EST

In case you are interested you'll be happy to know googling [as with Dell or HP or IBM or Bigpond or Apple Support (of those I
checked)] does not throw up an ad for Justanswers, whereas googling Toshiba or Acer or Microsoft or Gmail or Hotmail Support does. I suggested to Microsoft that they sue them for using a copyright/trademark name; Toshiba said that they could do nothing about the Justanswer website as it was in the public domain.

Nick - JA Help
Nick - JA Help
San Francisco, US
Apr 22, 2010 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear cathie59,

I want you to know how sorry I am to hear about your chicken. I'm Nick and I work for JA. I know how devastating the loss of an animal can be, and though this was not a "domestic pet" as you had stated, it is no less important. Please know we are all truly sorry about what happened.

Though I am happy to hear you have received a full refund, I am not satisfied knowing you did not receive an answer. I have brought this to the attention of our team here at JA and I can tell you we work very hard to make sure all of our customers receive a fast answer.

I would also like to share some information for others who may view this thread regarding JA's policy about emergency situations. Though we try our best to help everyone who comes to our website, the site is not the appropriate venue to deal with emergency situations.

If there is anything I can do please don't hesitate to send me a message. I'm here to help.

Best,
Nick
JA Help

ComplaintsBoard
K
12:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer business model

I was looking for a medical diagoses when I came across JustAnswer.com. It seemed too good to be true, so I was very skeptical. On the first page I saw, there was plenty of space to ask questions and describe symptoms, but no mention of a fee for the service. I expected there would eventually be a fee, so I wrote down and submitted my symptoms.

On the next page, I was informed that there was a fee of $59 which was contingent on my "satisfaction" with the answer. That still didn't describe the conditions of the transaction to my satisfaction, but I supposed that $59 was reasonable, if I got a valid diagnosis. On the next page I was asked for my credit card details, as there would be a $1 "good faith" charge instantly, and that would be followed by a $58 charge when the expert provided my answer. That doesn't quite sound like my satisfaction is required for the transaction. That's when I googled "review of justanswer.com" and came here. After a little reading I aborted my interaction with JustAnswer.com. I have no intention of risking my money on what seems to be an unscrupulous business model. If they are running a legitimate enterprise, they should be up front with their fees and provide more concrete reasons to trust them, besides vague claims that there are 'Experts' there.

I want to thank the proprietors for making this website available. And thanks to the people who discussed their disappointing experiences. I'll go waste my money on a physician at a brick & mortar office instead.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
1:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer expert advice

I had been searching several websites trying to get information on a problem I was having with my car. I found JustAnswer.com; the way I understood it they would charge me $18 and I had a period of time to ask questions till I got an answer that was good. When I sent my question I quickly received an answer from there so called expert. But his answer was things I had already found on other websites; the difference though is that they did not charge me anything. But what really ticked me off is they had a text box to write what I had already done to fix the problem. Guess what, that was one of the things he said to fix. Which showed me that he did even bother to read my problem. When I did not respond to his first email he started sending more emails telling me that I needed to accept his answer because that is how they get paid. I finally figured lesson learned. Accept his useless answer take the hit for the $18 and make sure I never go back to that website. Apparently $18 for useless advice isn’t enough for them. Today I found out they have already charged a second $18 to my bank account. That’s not even a week later. A word of advice, do not go anywhere near this website. They are con artist. I wish I had checked them out before using their so called service.

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
Harold Werezak
Calgary, CA
May 29, 2012 12:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought a Graphics Card from Best Buy to run dual monitors on the computer. For technical problems it said to go to www.pny.com which directed me to Just Answer.com which was a big mistake and is a scam. With a little persistance they solved the problem but Just Answer signed me up for a yearly subscription of $28/mo which I never signed up for, I needed the one time help and that was it. It was 4 days later that they notified me that they were going to bill me monthly and I had 2 days to cancel. Now in the process of reporting them to the BBB. Credit Card Companies cannot cancel the subscription without a cancellation # from Just Answer. I do not recommend to anyone to use this website.

ComplaintsBoard
S
4:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer over billing

i paid for one answer and the company automatically adds me to their unlimited subscription plan without my authorization, and within two days I am charged twice Iin the amount of $39.99 for services not rendered. This stuff has got to stop. Where is the government when it comes to regulating and policing these unscrupulous companies hell bent on stealing your money and providing no phone information for which to contact to address the matter. SCAM, SCAM, SCAM, SCAM!

Read full review of JustAnswer and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Bolivia
Windsor, US
Feb 03, 2010 5:22 pm EST

I asked a vet question on "Just Answer" and agreed to pay $15 from my debit card. However when my bank statement came in I was charged $53.50. They refunded $15, but they still owe me $38.50. I would never agree to $53.50, because I am disabled and I live on a very limited income.

E
E
EthanA
Foster City, US
May 25, 2012 2:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Mike,

It was good speaking with you today. Based on our conversation it sounds like our support team was able to resolve this issue for you. If I can be of any further assistance, please let me know.

Regards,
Ethan
Customer Service Supervisor, JA

ComplaintsBoard
M
12:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer uk employment law

Justanswe lawyer
I have used just for one question paid by debit card
I have unsubscribed since that last one question asnwered. they still continue collecting monthly from my account amount of £ 36.00
even though applied on an automated refund. They even told me the amount due to me to refund. I have not received the refund and furtheremore instead they continue charging monthly the above amount.
I am unable to contact them and do not get any feed back from them..
How can I cancel unauthorised charge from my account?

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Non delievery of services

I made a payment for UKL21:19 to receive an expert answer to a current medical problem. Upon trying to effect the transaction, the page displayed the information that the email address I used --MY email address - was registered to another user. Impossible!
I sent an email to JustAnswer asking them to help. That was over five days ago. No response. And my card company has authorised the payment although they tell me that JustAnswer has not picked it up.
What would you advise me to do now?
Many thanks!

Read full review of JustAnswer
Hide full review
ComplaintsBoard
T
10:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer unauthorized credit card charges!

Just beware - automatic billing without consent
Me and my husband would like to remind everyone out there, just beware of this company (Apparently an american company). We only used the service once which at that time was under a free trial though we finally paid for a one off fee for the consultation. (This was back in july last year 2011). Just recently, it came to our attention that our credit card has been debited (Without our authorization) for more than $100 each month since last year up till this month. We were totally upset and surprised that this company, without our consent and authorization, charge subscription fees (Which we never subscribed for!) onto our credit card! Even though now they are in the process of getting us our refund back, think twice before giving your credit card information to any companies overseas (Outside australia).

Read full review of JustAnswer and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Char Smit
, US
Aug 09, 2017 6:12 am EDT

Same thing happened to me. They are not returning any emails with an explanation why they took the money from my account. Service was unsatisfactory firat time round and now this.

J
J
Juju Ben
, AU
Apr 24, 2012 5:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have also had the same thing happen! Only used them once (last year) and they had been taking unauthorized payments of around $85 out for the last 6 months. Our only authorized consult was in April last year.
Contacting our credit card company for credit card fraud.

ComplaintsBoard
R
6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer service paid buut answer not received

I had posted one question with regards to my pet and i need to pay rm64 for the answer. After i had key in all the credit card data, the webpage disappear, what left on the screen was. . Opss, google can't find the webpage! I didn't even get the answer. When i contacted the bank, the transaction had already done. . So, i had to pay for the service. To be on the safe side, i cancelled the credit card bcos i had found out later some even had been charged for monthly basis eventhough they only used the service once. . And yet had not received their answer.

Read full review of JustAnswer and 1 comment
Hide full review
1 comment
Add a comment
P
P
proeBay
, PH
Apr 09, 2012 11:51 pm EDT

call customer support ans surely ul get a refund

ComplaintsBoard
N
3:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JustAnswer - No way to cancel

Contacted site to ask a lawyer a legal question. Paid $49 for the question, which was answered to my satisfaction. However, they signed me up for an unlimited subscription in which they are going to take money money from my credit credit card on a monthly basis. I did not approve this. Not only that, the site gives directions on how to cancel your...

Read full review of JustAnswer and 28 comments
ComplaintsBoard
P
2:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer Unauthorised charges

Iused just answer lawyers once and have been charged $74.00 monthly since july 2011.As these
were unaothorised charges i am looking for a refund of all monies deducted from my bank account.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unethical behavior

I have perused the just answer site several times. I was horrified to see many, many, many responses by one so-called expert — - kate mccoy — - who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking kate about her sessions but then kate constantly answers instead of being professional and telling the customer — - look by you keeping on asking me questions you are splitting things and you will never work things out in your therapy. She should have told the customer that she should be bringing all these matters up with her therapist. If she feels that her therapist can't handle things then she should refer the customer to a new therapist, not constantly meddle in the customer's therapy. Of course, just answer doesn't flag this as unethical and non-professional because, of course, when the customer pays kate mccoy, then just answer gets half the fee. If I knew the state that kate mccoy practices in I would report her to her state board for unethical conduct. Be that as it may, just answer should not accept ms. Mccoy's non-professional behavior and should ban her from the site.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
J
12:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer credit card charges

Last month I had initiated an information request regarding a medical condition. After being frustrated by a faulty internet system by which I attempted to send them photos of my skin condition, I quit their services and asked that no charges be made. I was informed the initial charges would be canceled and that I would have a period of time to ask any other medical questions I might have without a cost. I have since that time been sent a couple emails informing that my account was still active should I wish to ask any questions. I dismissed the emails as junk mail and haven't persued any further contact with this website. Today upon opening my credit card statement from my bank here in Austria, I see there are 2 charges made by Just Answer Doctors each for 35€. I will have my bank block future payments to this company, and will seek restitution for the false charges. Having just now attempted a google search for the website, the website doesn't appear to be on line anymore, or has been removed from the address' links in google.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
S
9:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer justanswer.com

I looked on line to see if we could get some info on an antique piece of furniture we had been given. I found a site that declared they had experts waiting to instantly answer my questions. I entered in my question and then was asked for $20 on my VISA in order to get the answer, if I was not satisfied then my card would not be charged. I did that. I then waited to hear. Today (1 day after the quesion was asked) I received an email that my answer was ready. When I tried to access it I got the following message "Server Error-404-File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavaliable." I tried every other link on the email to try to figure out what was going on. I am completely unable to get any kind of response from this company. Susan Grazier

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
10:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer ongoing unauthorised debits from credit card

I went on the Just Answer lawyers website in July 2011 after a charge of $36.00 billed to my credit card i received a satisfactory answer to my question, however they continued to debit $36.00 each month there after, something they had no authority to do and I had asked no further questions of them. I am trying to get a refund from them but really don't think I will have much luck they are internet rip off merchants...Oh but their offices in San Francisco look amazing from what I could see on their web site internet fraud has paid off well for them.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer unauthorised credit card withdrawals

I asked a question on the justanswer.com website and and paid via credit card the £28 fee via credit card. A few months later I saw one of our credit card statements and justanswer.com had been taking unauthorised monthly payments of £28. We then noticed the company listed on Scam watch websites with the complainants all reporting the same unauthorised payments.

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
upset_big_time
Columbus, US
Oct 07, 2012 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

WARNING ! justanswer.com takes your money even id your not satisfied !

JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JustAnswer?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustAnswer Customer Service. Initial JustAnswer complaints should be directed to their team directly. You can find contact details for JustAnswer above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.