JustAnswer
reviews and complaints

i used this service once only and paid by debit card in december 19th
i have now been billed for the last 5mths $95/mth . i havent been paying much attention to my bank statement till today so now i have un subscribed from them even though i had no idea that i was signing up for a monthly subscription at the time i used their service. My issue is that they never made it clear that this was a subscription and i expect that they will bill me again for this month, I believe this to be unethical as i only used the service once so i think i should be refunded every month after the first months bill which is $475 and maybe another $95 if they bill me for this month

logged on to this site for some help with my dryer. Cost was advertised as 5 or 8 dollars. talked to a person (chat) for a bit not much help there. then I got billed 40 bucks and later an other 55. for what? nowhere did it say that this was a subscription service. Then the person on the other end pestered me for a rating which I finally gave.
This is a total ripoff. I would like to get the 55 $ back.

I contacted Just Answer yesterday under the mistaken impression that it was somewhere in Microsoft to sort out purchase & download problems & was dunned of SAR640 without finding anywhere to ask for specific help. OK, it is a lot of money to pay but maybe you can make it worth my while.

Before I went to England towards the end of April, I had to persuade Microsoft to download MS Office (Personal) rather than any of the other versions - including 2016!

I went off confident that I'd made my point, only to return on or about 22 May to find that Microsoft had taken SAR899 from my current a/c using my Visa cheque card (# ends in 7446). At the same time, I had a massive download of what seems to be some unknown version of MS Office.

Before thinking of what was going on, I tried to do the download, only to get the repeated message "We couldn't contact the server [which server?]. Please try again in a few minutes (0x80072F8F)." This went on for about 3h.

Please, for my SAR640, may I know:
which version of MS office has been sent to me?
if it is not the Personal option, how can I scrub off what is essentially a disc clog?
how do I get a refund of the SAR810 (i.e. SAR899 - SAR 89) lifted from me using my cheque card?

Yours,
Stephen Cridland (stephen.[protected]@bucknet.co.za)

I typed in the internet about how to remove headrests from Audi A5. I gave them my details of car got a reply half hour later but was not for my car for a different model text back saying it wasn't the right answer he said it would be easier to call me and charged me 22 pound only to be told due to complications he couldn't call asked to be transferred to another mechanic but waited fourty five minutes and still heard nothing just looked on my bank and you taken another 24 pounds for what I don't know I want to be reimbursed all of what you've taken as I have not received the service I was told I would receive or I will go to ombudsman for advise please reply and sort this out as it's disgusting you are basically stealing money from my account

I had a debit placed on my account of 52 euros, 19th May 2018 I was told my fee was refundable if no answer and that the fee was 5 us dollars. I was asked to supply more details but your screen would not accept my details as i did not live in north america so my spanish post code or zip code was rejected. I got no answer to my question as i could not advance from that screen

I was working with one of your techs trying to solve an email problem I had that suddenly happened. The tech's name on the discussion sheet is Uranmail. It became obvious to me that he couldn't solve my problem and at the end of the discussion he came back with a very unethical response that really upset me. I had stated to him that I thought he was too proud to ask some one else for help. He responded as follows: "The problem was me". I actually did a print screen of the last part of the discussion. See below:
Your 'compliant details' note regarding attaching a copy or the incident was what I wanted to do, but you didn't explain how to add an attachment (except photos or videos). There is no location to click to attach a copy of an email or a copy of the incident!

Needed to repair an ice machine on a refrigerator and require advice as to why I could not get the water to run. I entered my credit card to pay a $5 fee to receive advice (was refunded). I did not receive an answer from them or any service. My complaint is that I didn't receive any service within 3 days nor sign up and now a 64$ per month charge has come through twice . No return emails on this subject. I have received an email acknowledging my cancellation but how do I get my $128 (Canadian)refunded. My order ID is [protected]-927. The phone number listed states I can not access them from my calling area. I used this service on March 23rd, 2018. They acknowledge my cancellation but do not stop the charges.

On March 26/2018 Iask 1 question and was charged $34.06 for membership.
The question was about a 1993 Ford Ranger check engine warning light.
The answer was, Check computer.
After following directions . I spent over $500.00 to fix the problem. I did not have to replace the computer.
The answer I got from Just Answer was a waste of my Time and Money.
On April 26/2018 I got another charge on my Credit Card for $34.00 from Just Answer.
I have not ask another question on Just Answer since March 26/2018.
I think Just Answer is a waste of my Time and Money.
CANCEL membership and refund the April 26/2018 charge of $34.00 to my Credit card.

I was referred to these people from a Western Digital troubleshooter that could not answer my question about how to get their 4tb hard drive to work on win7.

I was told it would cost a refundable $5 and give me a reply within 1/2 hour.
I figured it out myself and the next day I finally had a response from them that was inaccurate and I figured chalk up the $5 as a learning experience.

Luckily I charged this to my American Express and the next day I get a notification from them for a fraudulent purchase at Sears in Tucson, Az. Upon further inspection I find that justanswer has not only charged my card for the $5 there were 2 more charges for about $40 each.
I don't know if just answer only overcharged me or if they also gave out my card # for the Sears purchase -- doesn't really matter a new card is on it's way.

Moral of the story: charge it on American Express - everything got cancelled out immediately and I'm not waiting for their complaint dept to maybe refund my money.

No action needed This problem has been resolved to my satisfaction.
Contacted WD and they do not recommend others. I was a dealer for them back in the day and I know them as a reputable company. I have to suspect that their troubleshooter at the time was new and not only did not know the answer but also referred me to justanswer.

I contacted justanswer.com in England more than 2 years ago, but have not been living all the time in the UK. I am astonished to find that they have been deducting GBP 42 from my account with no authorisation - for a long time. The amounts must be repaid immediately. Membership number is [protected] UK.
The most recent deduction of GBP42 is marked on my bank statement as: 7284 04FEB18
I have sent this complaint previously but receive no reply. I contacted JustAnswer once (it was useful) about a tax matter - but at no point did I take out a subscription or authorise these deductions from my account.
Total amount taken unlawfully must be over GBP 1, 000 by now. This is incredible. To be followed up with the complaints board.
Regards Chris Butters

In January, while on holidays in Queensland, I was having trouble with my IPad, Just answer came up while I was looking for a solution. They answered my question and I paid with Visa card which was about $5 something.
At no time did I sign up for anything, I put my information in so I could get an answer. Now I notice they have been charging me $57.68 a month on my Visa.
I went into a site that says you can cancel membership, but as I don't have a membership I can't get into the site.
A number keeps showing up on statement [protected] under the Just answer description. Not sure what it means.
Hoping you can help me stop these payments. Thankyou

I asked a question to which I did not receive a satisfactory answer (4/9/18). Was told it would cost me $5. However, I suddenly found a charge for the $5 plus $31 on my bank account. I called, had the service cancelled and got my charges refunded (4/16/18), but then I suddenly found a $46 charge two days later 9n 4/18/18 from these idiots on my account. These people need to make full disclosure up front instead of blind siding people with exhorbitant charges without any authorization. This also cost me $37.50 (twice) in overdraft charges on my account. Thanks a lot you crooks. So now I'm an additional $75.00 in the hole. I believe that you should be reimbursing me for that as well.

Yeah these guys are a rip off I had a free question like other people who have complained about them. Find out they are charging my account $47.00 a month. I have cancelled membership as of today I will see what happens and inform my bank . One free question and I find out its cost me $140 they hope you don't check your credit card transactions. Lets see how they handle cancelled account... DON'T USE THEM

Please returnn my money...I did pay for a one time opinion and was re-assured there would be a one off payment. A week later you took another $59.89 aud.

I'm a pensioner, please return my money

You theifs.you have just accessed my account again. Stop this duckshoving. Stop stealing my money. I have reported you thieving barstards to the authorities!

Ian j Nelson

[protected]@gmail.com

Your billing indicated a charge of US$5 for a chat with one of your experts. Why is my credit card showing a charge of US$35 ?

I don't think I have had any invoice from you either so I can't quote any detail such as client number. The date of this interaction was 5th April.

You are asking for relevant details which you ought to have provided by way of an emailed invoice and/or statement which I could then query on the basis of what is in that email.

I do hope to hear from you otherwise I am unlikely to ever use this website again.

Neil Parker (neil.[protected]@gmail.com).

On 26 March you charged me $5.15
On 28 March you charged me $48.51
On 28 March you charged me $55.63

I complained and you credited me $55.63 on 3 April
On 4 April you charged me $67.98 for what I don't know but whatever it is I don't want it and another credit is due. All in all this has been a disaster as the original request for help was "not" resolved by your technician and required resolution by me going elsewhere.
So I paid $53.66 for a service which was not provided and on top you charge me another $67.98 for something I don't want.

I called Just ask about why my Sony TV light was blinking and not working. He ask me how many blinks the light was doing. He said I had a bad power supply. That was it. They charged me a $5.00 deposit. Then charged me $26.00 for a phone call. Then charged me 19.00 for a TV repair, which was not repaired. Then they charged me $34.00 for a membership fee that I did not agree to. Total came to $84.00 for a 15 minute call. Ripped me off. I want a refund of $34.00 for the so called membership fee. Plus $19.00 for the so called Repair. 2/16/2018 was the date.
Ref. #'s
5543286DZ5SM5RNWV
5543286DZ5SM5RPWT
5543286DZ5SM5RR52
5543286E75SZEFAVL

Just answer without request and permissions deducting membership fee from Neeta Gulati Account using card name Ved Prakash Gulati 5522 60XX XXXX5571

Please pay backINR 2999.14 deducted from the above-mentioned card as I never requested membership and will not go for any transaction with Just answer. Request Just answer to remove the above-mentioned card from billing site
Marchent city [protected] is given on bank statement

I contacted Just Answer for help in getting a new TV to communicate with my DVD player. The so called "expert" gave very limited instructions that I already knew. They didn't work. A neighbor's 14 year old daughter solved the problem in minutes. The problem now is they have my credit card number and have automatically signed me up for a monthly service. They make it nearly impossible to halt this service I never agreed to. I might have to change my credit card number to get rid of them.

I contacted justanswer.com regarding a repair for my Mercedes S430. The first thing that I noticed on their website was that full refunds (no questions asked) were offered if the customer was not 100% fully satisfied with their service. I submitted my question, but did not recieve a timely response. In the meantime, they had ALREADY debited my charge account for $5.00! I IMMEDIATELY contacted them, cancelled the request and demanded a refund, which they promptly provided! Imagine my surprise, six days later, to see that they were attempting to debit my card for $41.00! I am disputing this charge, as well, and will be contacting the BBB for their fraudulent business practices. I can imagine them having a class-action lawsuit filed against them, in the near future, and intend to be one of the 1st to sign up! My order ID is [protected]-130. If my case has been closed, as they claim, WHY is an attempt being made to debit my account for $41.00?