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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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9:59 am EDT

JustAnswer advice for setting up tv to dvd player

I contacted Just Answer for help in getting a new TV to communicate with my DVD player. The so called "expert" gave very limited instructions that I already knew. They didn't work. A neighbor's 14 year old daughter solved the problem in minutes. The problem now is they have my credit card number and have automatically signed me up for a monthly service. They make it nearly impossible to halt this service I never agreed to. I might have to change my credit card number to get rid of them.

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5:16 pm EST
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JustAnswer unauthorized charges

I contacted justanswer.com regarding a repair for my Mercedes S430. The first thing that I noticed on their website was that full refunds (no questions asked) were offered if the customer was not 100% fully satisfied with their service. I submitted my question, but did not recieve a timely response. In the meantime, they had ALREADY debited my charge account for $5.00! I IMMEDIATELY contacted them, cancelled the request and demanded a refund, which they promptly provided! Imagine my surprise, six days later, to see that they were attempting to debit my card for $41.00! I am disputing this charge, as well, and will be contacting the BBB for their fraudulent business practices. I can imagine them having a class-action lawsuit filed against them, in the near future, and intend to be one of the 1st to sign up! My order ID is [protected]-130. If my case has been closed, as they claim, WHY is an attempt being made to debit my account for $41.00?

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7:56 am EST
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JustAnswer justanswer panasonic

I ask for help on my microwave and after 15 minutes I had not got an answer and I found my own solution and I advised you of that.
To day i find that in addition to the initial $5 charge a further $45 is being charged even though I did not get an answer and also I thought I was getting a free trial.

I feel I was completely misled and request a full refund.

Bernard Nottage

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7:44 am EST
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JustAnswer unauthorized credit card charges

On the 24th October 2017 I asked a question of Just Answer Expert no. [protected]. The question concerning a mechanical issue with our Jeep CJ7 was answered satisfactorily and a charge of $6.60 was made to our credit card. The same day another charge of $27.70 was made. On 25 October a reversal was recorded of $6.60, then another withdrawal of $6.61 was made. since then numerous other charges and reversals have occurred.

I have since discovered that I am being charged for a membership I did not sign up for. I paid for a one time only question, not a membership.

Please see attached credit card statements. They owe me a total of $197.00 AUD.

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4:50 am EST
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JustAnswer unauthorised charges

I asked this site a simple question and paid £3 I was then charges a further £10 when the expert could not even answer the question. I then looked at my account where another £22 has been taken out which I did not authorise it condone ! I never signed up for a membership in the first place. I have requested a refund of the £22 and recieved no response ! My email address is [protected]@hotmail.com please respond ASAP to resolv this issue

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Ed5487
, US
Mar 02, 2018 3:55 pm EST

Someone just used my debit card again and took 40.00 out of my checking account that i did not authorize. I want my money back. My husband just passed away and I don't need to be scammed by anyone. I want someone to contact me ASAP I have just spoke to my Bank and Disputed these charges. My E-mail is jennieparks25@gmail.com I Want My Money Back In My Account Now Or A Certified Check I did not use this service.

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7:26 pm EST
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JustAnswer "free" trial not free. got ripped off.

Long story short - my cat was very sick, so I signed up and asked a vet a question. He didn't give me much of an answer. Then it asked if I wanted a second opinion, so I said yes. I marked it urgent, but by the time I got the reply it was too late. The second was, however, a much better answer.

At NO time during the question process was there ANY discussion of fees or charges. Since it was advertised as a "free" trial, I thought it would be free, as in No Charges. I canceled my membership well within the trial period, so I was quite surprised to see on my bank statement that I was charged $5 deposit + $17 for the question.

I emailed support to ask about the charge and got the most bizarre, BS, scam, runaround replies I've ever seen. They basically told me that it *is* a free trial, but if you ask a question you have to pay for it. How is that free? How did they come up with the $17 figure? I finally gave up trying to reason with this company. He said I could not have a refund, and I said I would warn others not to use JustAnswer. So be warned, the free trial is not really free.

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Oluwaseun Oloruntegbe
, US
Mar 12, 2018 8:53 am EDT

I wish I had read your post before falling for the site. I was charged $31 in total without getting any answer to my question. I also want to warn others to stay away from them. I cancelled and requested a refund of my $5 deposit when they asked me to pay another $26 to get an answer. The refund never came. A month later, my card was charged $31 for a membership fee. Why the hell will I want to become a member of this scam site?

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5:25 am EST
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JustAnswer no answer received

Hi,

You have taken £18.00 from my account for an answer I never received, or now don't even need. I could not log into your site and have now resolved my issue with no input from your technician.

This is fraudulent and not what I would have expected from a company such as yours. Can you please arrange to credit to put the matter to bed.

Please reply for what further details you need.

Regards,

Colin Davies.

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2:30 pm EST
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JustAnswer did not receive any professional advice

I needed advice on how to unlock the main screen on my cell phone. Their website claims that they require a $5.00 refundable deposit. NO Problem. Then, they asked for an additional fee of $25.00 to pay for the "professional" advice. NO problem. I paid through Paypal, but didn't receive any advice from anyone. I later returned to the webpage hoping to be able to contact someone concerning services that have already been paid for. All that I could find was the original page that demands payment up-front.

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Sulphur7
, US
Dec 15, 2017 4:24 pm EST

Why pay for information that can be found for free online? Did you not google and research? At any rate, I hope you get the information you need, seeing as how you paid $ for it.

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3:40 am EST
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JustAnswer - fraud against me

Good day, I am writing in regard of fraud against me.My money was taken from my credit card on December 4-th, 2017 of $52 by JUSTANSWER *MEMBERSHP [protected] CA . I am concerned about this situation and would like to solve this issue is soon as possible?What shoud I do? I will appreciate for your cooperation and assistance. Looking forward for your reply as soon as possible. Thank you Olga

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4:58 am EST
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JustAnswer justanswer deceptively adding unadvertised charges (aud$78.28 and $97.85 ten days after I paid the advertised $5.15 fee)

Justanswer falsely presented itself as a type of community service forum asking for a fee of $5.15 (On 18 october) which I paid in good faith. Later my account was ransacked for - on 21 october, $78.28, and on 28 october, $97.85. Neither of these charges were authorised by me and were extracted totally without my knowledge, only coming to my attention when I received my account statement. Such practice of extracting charges after credit card details have been provided is termed "drip pricing" in australia and is illegal in australia. Demonstrably, it is unethical and, I believe, dishonest.
If justanswer have any integritythey would refund the monies (Detailed above) to my account from which justanswer took them without my knowledge or authorisation

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3:17 am EST
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JustAnswer untrustworthy

Oh darn, looks like I 'm not the only one among all of those people with negative reviews. Uh-oh...
What I want to say is that this website may scam you once you give them your credit card information. And nothing will help you then.
They will start to immediately charge you for every question you ask and sometimes for answers. It's a complete rip off, so please, stay away.
Don't trust them.

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3:08 am EST

JustAnswer paid $5 then found a high fee so I declined and never got advise or talked but got illegally charged $100 regardless

Contacted to ask if South Australia Magistrate Court can be enforced In West Australia got refereed to phone decline as on pension & can't afford $100 received no info am very upset
13/10 /17 pm no client no saved ==
request refund ==money drawn from Bendigo Bank in Pingelly WA
advised bank of what I see as illegal withdrawal 15/10/18
[protected]@gmail.com

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2:42 pm EDT
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JustAnswer being charged for an answer to a "free" add on question after my problem was stated.

If you are new to JustAnswer, be careful with first transaction. In my case this was an automobile related repair incident. Paid the initial $5.00 to sign in and was advised of a higher charge for an acceptable answer. Then I communicated the problem and did so just as if perhaps I were describing my problem to a service manager or mechanic. Then another queston popped up asking for any additional info. Went back and added a more complete history of the problem. I believe this popped up one more time. then after clicking Submit or something similar. a message popped up stating there was a free question option. So, since this was an overheating problem etc, I asked if the water pumps on this particular vehicle had a steel/metal or composite impeller. I had found some debris below the the thermostat and suspected water pump damage. Thus the question about composition of the impeller. When I finally received an "answer" the guy explained to me what a water pumps function was, and nothing about composition of impeller. So that must be the question that the guy charged me for. He was confused because in my numerous explanations of what the problem was, he did not apparently see a question mark. So none of my wasted effort was construed as a question. So, if you see a "free" question at the end of your initial question, leave it blank. The profit was in almost answering the water pump question. Anyway, I cancelled my subscription and hope to never see another charge for their service.

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10:41 am EDT
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JustAnswer was charged twice for no answer

Having trouble on my Mac with sending mail on mail stamp was charge twice and received no answers have to now wait till charges show up on my cr. card to dispute them. Just a real pain. I should have known better but was fooled into think I would receive help. Frustrated as my main stamp has not been working for 2 months and can't get yahoo to help me so in desperation I gave this site a try and was ripped off. Should have known better as I statedavove but you get so frustrated you try anything

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10:56 am EDT
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JustAnswer I am questioning a membership bill

My name is Lorna Hosein. I did receive excellent care when I contacted your business. I am a senior citizen and I have neglected to check my account on a monthly basis. I have in the hospital for the past two week and I found myself reading my bill. I noticed that My Capital One ending #6552 has been charged for several months for $28.00 for Membership [protected] CA I did not request membership. At the time I did express that I could not establish a membership although the service was excellent.
I hope to hear from you soon.
Sincerely,
Lorna Hosein

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9:48 am EDT
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JustAnswer legal services re collecting a debt of $1,000

Order (case) # : [protected]

Earlier on today I submitted a complaint about Just Answer (USA) whom I had found on Google & had turned to in order to try & retrieve a debt of $1, 000 owed by an Australian plumber in Victoria.

I cannot find that complaint now. It was about two amounts of AUS $5 & AUS $76 which were taken from my credit card account at the same time even though Just Answer specified the $5 would be taken first as a deposit, & then the $76 later on after my queries had been resolved.

After having waited for 15 minutes & received no answer, I realised that Just Answer was an American company & may not be fully versed on Australian law. I decided to cancel my credit card & requested a refund without wanting to listen to any advice forthcoming from their lawyers.

* After another half an hour I decided to make a complaint, NOT out of spite but solely because I did not want other trusting people to lose their hard earned money like myself. *

I later discovered that Just Answer informed me that they had notified my bank that they would CANCEL the 2 amounts that were pending to be debited from my credit card bank account.

THANK YOU Just Answer, & may I say with a sigh of relief. I dared not read the advice submitted by your lawyers just in case you refused to refund my monies even though you had asserted to the contrary.

* Nevertheless I will in future be very reticent in providing my credit card details to companies online because I may not be so lucky next time. AND I also alert others who are reading this message to be more careful *

A very big THANK YOU also to Complaintsboard, without you we would have no recourse to voice our complaints & feedback. You also provide a preventative measure for others NOT to fall into deep pools of trouble, mainly financial.

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6:19 am EDT
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JustAnswer unorganized

I wonder how many experts work for them in real life. I asked several questions and didn't get my answers. The website keeps telling me that I will get an answer from a professional within 10-15 minutes, but it's been 2 days, where are they? It's still nothing. They advised me to wait, but sorry I can't afford it. I would like to refund. I hope there won't be any problems with this.

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1:08 pm EDT
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JustAnswer exp [protected]

You are trying to take 57, 00 dollars from my checking which you had better not I asked 1 question of expert [protected] it was a min. answer and then you gave me a option for a free second opinion which i clicked on but never received the answer which i don't want. I asked if i could put a transmission out of one year truck to a different year of the same truck .thats it. It was [protected] It says 5 dollars which you already took and now you want another
52.00 better not what a rip off this place is

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Darrell got screwed
, US
May 29, 2018 11:50 am EDT

It's pretty bad when you google JustAnswer's phone # and the entire list of links that pop up are scam alerts and articles from people who have been stolen from.
Then, you look at Just Answer's FAQ section and every question has to do with people trying to get their money back or to cancel a subscription that they never wanted...
Then, you call the number listed and the very first phone option is "Billing Matters".
You guys know you are stealing from people. Have some honor and run a respectable business. I'm embarrassed for you.

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12:23 pm EDT
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JustAnswer request for help about solving the problem of a non working dishwasher

Just Answer UK claim to provide help to resolve problems involving all manner of different things. In my case a faulty dishwasher. I wanted to know about how to go on about repairing it myself. Just Answer UK required a fee of £20 which I thought sounded reasonable if it helped resolve the problem. Unfortunately, after I'd paid my £20 by debit card, their website informed me that I had signed up to pay £29 per month for an ongoing service which I do not want or need and which I had not requested. On checking my account with my bank I found that I cannot cancel the £20 already paid.
I submitted my question to Just Answer UK about my faulty dishwasher and was advised to expect a response in approximately 8 minutes. That was at 09.30 this morning and to date I have received no response other than to acknowledge receipt of my question. This is a scam

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10:31 pm EDT
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JustAnswer charges I did not agree to

On the 17th July I clock on to your web site looking for answers regarding a problem I was having with my "Windows Live Mail" program. I am happy to pay to initial charge of $5 but at "No Stage" did I agree to the $152.78 charges that have appeared on my credit card including membership of $73, tech help of $54 and more help of $20.78. I pulled out of your web site with "No Answer" and "No Help" from your web site.
Will you please reverse these transactions that you have charged my credit card.
Jeff Osland
Australia
[protected]

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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