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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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ComplaintsBoard
K
8:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer stolen money

You have taken 3 x £29 from my account

This was not authorised

Why was it taken

My name is john fisher

My password is fraud

This is the 3rd email on this subject

I demand a full refund

If not why not

I don't know what else to add to make up 350 ch

Mary had a little lamb who fleece was as white as snow
Every that mary went the lamb was sure to go

Regards

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8:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer I am complaining about just answer and the computer technicians

I rang and April spoke briefly and put me onto a technician this happened not once but twice and when the problem reoccurred I had enough. I was charged and could not be bothered getting back to you, rang again same speal another technician not fixed after ages gave up angry now asked for refund. Again the other day had reason to contact you after April onto technician and told him I wasn't going to pay and actually was rude to him. H is name was Justin and he continued to talk to me explained whole situation he went out of his way and spent close to an hour and wow it is fixed. I told Justin that i was sorry for my rudeness but when you are unemployed as I am you do not like getting ripped off, so he advised me to let you know about the situation and you may possibly give me a refund for the previous messes. It would be greatly appreciated as my computer was not fixed nor the problem solved until recently with Justin please consider this.

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9:24 am EST
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JustAnswer technicalcat

My paypal account was charged $51.00 - I want a reversal since my issue was not resolved and did not get the help I needed. I needed to resize a photo and the help was not able to assist. I did not realize there was a charge for this service, or I would have never agreed to the offer of help. So I am still looking for assistance to reformat a photo, .

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8:10 am EST
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JustAnswer unauthorized credit card charges

Earlier this year I used your service to resolve a computer problem

I elected to pay a fee if successful

It was and $20 was claimed

So far so good

Subsequently you have taken to (2) sums of £29 from my account.

Why ? I did not authorise these sums so why were the taken

I demand a full refund and an explanation as to why this amount was taken

Any why

regards

John H fisher MA

john.[protected]@btinternet.com

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4:36 am EST
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JustAnswer unethical behaviour

I have used" Just answer" on maybe two occasions - several months apart.
However, I NEVER requested membership - and I have now been charged for two consecutive months, , October and now 14 November 2016 at a montlhy price of 28 (euros)?
I do not respect internet sites that "con" you into joning .
Please remove anything that indicates I am a member, and refund to my bank account the last two membership subscriptions that you have taken. The latest being 14 November 2016.
thank you

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Update by chatelaine
Dec 15, 2016 4:38 am EST

no update - as specified above - please confirm repayment immediately

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2:53 am EST
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JustAnswer on a question about uncontested divorce

The lawyer they had me talk to was very un-professional, had look up answers as my spouse would get any of my benefits [ pay and etc ] as had them before the marriage. Put me on pause and came back like 5 minutes later and said no, she not receive any, as having them before the marriage. Was asked if anything else and said yes, that was not to sure of her address, what to do, he replied need post it in newspaper, see sections 13, 14 and 15. Then he was gone, , sections 13, 14 and 15 of what, no reply . This was on the 7th of Nov, 2016 and tried several times to get back for answers and one failure after another to make contact. But they did take a total of $ 40 dollars from my account, one was for $ 35 dollars, next amount was for $ 5 dollars. So after this run around asked them cancel the membership and did request a full refund. This was on the 14 th of Nov, '16, they did cancel the membership and said would get a full refund in 3 to 5 business days to my debt card. Also they gave me reference numbers as the membership being cancel and refund, its been 14 days now, no refund. Made contact with them today the 29th, and now they say they have a 30 day money back guarantee if not happy. So it seems they change policy to suit themselves. Do have my e-mailed saved with all the information they sent with the reference numbers if needed at anytime. Thank you for any help

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3:21 am EST
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JustAnswer not being able to cancel my contract

I have been trying to delete my account with justanswer for the last two months as I have not been using your services. However I was having difficulty deleting my account so I got some advice on your website on how to cancel your account. however when I click on my account it does not give me a membership option. I therefore do not understand why £40 is being taken out of my account when I do not even have a membership with your company. I therefore would like a refund on the last two months of me trying to delete my account with you and finding it very difficult to do so. when I don't even get the option of doing so on the website. I therefore feel that I should be refunded for two months as well as my account to be deleted so no more money is taken out of my account.

email:jona.[protected]@hotmail.co.uk
name:fabjona barci
number:[protected]

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10:49 am EDT
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JustAnswer service not received but payment was withdrawn from account

On Monday 10/31/2016 I asked a tech. on just answer what is the best natural gas hot water Heater for use in hydronic heating. He answered it would be better if he could talk with me ( for 24.00) I agreed, tech. did not call me but e-mailed me about a boiler (world of difference between a boiler and a hot water heater. Since all of this was engineered to extract money from me I accept the fact buyer b ware, but refuse to accept being charged for a service I did not receive. Original order ID was [protected]-517, customer service #cmx [protected], Thank You Bob Vidacs

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3:30 pm EDT

JustAnswer justanswer llc.

[protected]-503
Your Camera and Video answer is ready!
Hi,
I noticed you haven’t viewed my answer to your question yet – this is a friendly reminder to please view my answer when you get a chance.
Also remember, you don’t have to take my response as the final word on your question. Feel free to continue the conversation until you’re satisfied.
View My Answer

Pete
Electronic Engineer
Verified Expert
Your Camera and Video Question
“hello! My cololpix aw110 died asfter a vacation in dominican repyucblic, , , battery, although new, seems dead JA: What's the make/model of your camer...”
My Answer
“It isn't possible to charge the battery using a USB cable on the Coolpix AW110.Is there any sign of life from the camera at all - any beeps or lig...”
1-on-1 attention Trusted experts Fast help 24/7
& More

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9:12 pm EDT
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JustAnswer mechanics membership

I was having mechanical problems with my 2007 Ford Sport Trac so I went on line looking for some answers and came across a website Just Answer Mechanics on Sept 9, 2016. So I went to Just Answer Mechanics so I entered my question and waited for a response and it took for ever for a mechanic to finally answered it he was no help what's so ever. Just Answer at first was going to charge me $26.00 for asking a question and I contacted them and told them that the mechanic was no help and they credit my charge card. Well today Sept. 29, 2016 I received a statement from my Credit Card company that I used with for $41.00 charge on Sept 19, 2016 for Just Answer Membership that I didn't authorize.

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11:16 am EDT
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JustAnswer routinely defrauds expert contributors

JustAnswer is a scam. Experts work hard to answer questions and are frivolously not paid. Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers. Almost incredibly, experts will receive an e-mail saying that customer X was delighted with the answer, only to discover that payment for customer X inexplicably disappeared from their earnings page. There is no phone to talk to "expert support, " only the owner's personal cell phone that is (quite obviously) ignored, though a huge call center in the Philippines is there to seize money from consumers. STAY AWAY FROM JUSTANSWER. THEY ARE BAD, BAD PEOPLE.

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Update by Bruce David Wilner
Sep 13, 2016 10:40 am EDT

There is something awfully fishy about this Web site.
I phoned the heralded customer support number and was directed to a call center in India, where some gentleman claimed that he couldn't find the indicated fraudulent review--that it was "a problem with [my] network"--and wanted to take over my computer remotely. What a setup! When I said, "I'd like to speak to your supervisor, " he said, "NO!"
This is NOT a reliable board on which for anyone to post anything or read anything. Someone posts under my ID using a GMAIL account and an incorrect date of birth. I went through hell and high water to have "my" password reset. All in all, NOT THE LEAST BIT FUNNY.

Update by Bruce David Wilner
Sep 13, 2016 9:54 am EDT

I am not even entirely sure how this complaint got posted. Perhaps the prior gentleman is playing games with me.
My minor dispute with JustAnswer from last week--involving misunderstood refund policies--was completely resolved. I am not in the habit of posting to "consumer complaint boards" like a weakling.

Thank you for your understand. JustAnswer has demonstrated that they are extremely ethical and extremely professional. Further, their e-mail support for their expert contributors is second to none.

Update by Bruce David Wilner
Sep 13, 2016 9:19 am EDT

I tried to retract my post the moment I was informed what was going on and how the refund policy works. I cannot force complaintsboard to do anything.

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Technical Support
, US
Sep 11, 2016 6:52 am EDT
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Bruce, as a longtime expert who has used and loved Justanswer for years, I am appalled you would post something like this.
And do you know what lead me here? I seen a question you opted out of where the customer repeatedly kept asking you for help and you sent one reply with 3 sentences total. And that reply was completely inaccurate and incorrect. So I googled your Justanswer profile and this is the first thing that showed up.
Justanswer does not fraud experts or customers. YOU however, did fraud the customer who had a microsoft office license issue. You committed fraud the second you picked up that question and gave a 3 sentence response and then completely ignored the customer after that. And you expected to be paid at the customers expense for a 3 sentence answer?

You either work for a competitor and you are intentionally trying to make the website look bad ( corporate sabotage) or you are used to working for a big box corporate tech support company where you could give wrong answers without oversight. You see, thats how lazy, inept and inaccurate that your extremely short response was.
Thankfully, we do peer review new experts because even when someone can prove their background and verify their credentials, it doesnt mean they should ever be in a position to give advice on any computer issues. You are a prime example.

Now, knowing that I cannot get paid for most of the answers you touched, Im going to go through the list and when I see anything with your name on it I will personally try to reach out to those customers because they came to us seeking help, real help. And I intend to provide it.
You are a prime example of whats wrong with "tech support" nowadays. Your prognosis and diagnosis of issues is completely incorrect, and whats worse is you actually think you are right. But enough about you. Because you are clearly an employee of a competitor or someone who needs to pick an easier field to work in. Something where your lack of knowledge wont cost honest people money.
As far as Justanswer itself Every single thing you said was so inaccurate that again it seems like you are being "intentionally" inaccurate.

Now, after 9 years of working at Justanswer, the only bad thing I will say about our company is that they havent suspended or fired you already. Every question you pick up from this point forward makes us all complicit in your fraud.

And hopefully Network Security Labortories Inc. ( intentionally mispelled as you mispelled it in your JA profile ;), Hopefully thats a non existent made up company that you are the principle of. If you have actual customers I worry for their computing safety, seriously Bruce telling someoone who cant find their office product key " this is what you get for upgrading windows" ! Id laugh, if that wasnt a real person who paid hard earned money for help. Now, Im done with this personal message to you. Im going to help the customers who you are too inexperienced to help. Most, will still get refunds and after dealing with you, they deserve it.

Nothing you do, could ever be considered working hard, unless your job is make yourself and any company who is unlucky enough to hire you, look bad.

ComplaintsBoard
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9:09 am EDT
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JustAnswer taken money off my husbands card 2 months now would like to know whyno y

taken money off my husbands card for 2 months total of 29.00 each time need to know did not authorize these payments need my money back as soon as possible just had to call the card company have another card that costed me 4.00 so need the money back it is 58.00 all together thank you took 29.00 on Auguest 1st 2016 and 29.00 on September 1st 2016

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12:56 pm EDT
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JustAnswer many additional charges and unable to send a copy of file to expert

You provide them with your credit card # for an specific amount and then after you sign up, they want to charge you more money to have your question answered. After submitting my question, my "expert" asked me to send him a copy of my database, but when I try to do it I kept getting error messages. I called their support department and they asked me to send a copy of the file to [protected]@justanswer.com and asked them to change my needs to high priority since it has been longer than the time period promised. After emailing them a copy of my file, I received an email telling me that one of their agents would get back to you as soon as possible, often in just a few hours. Their email said "for immediate help, please visit our Customer Support Center" and the Customer Support Center is in blue which appears to be a link for immediate help. When you click on it, it does absolutely nothing.

Also, you have the option of taking a survey after speaking with the Support Department which never comes on so you can't give a rating for their services.

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8:29 pm EST
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JustAnswer unauthorized charge to card

In December 2015, I had a question about my car that none of my backyard mechanics could answer so, I gave this site a shot. Asked my question and was charged 22.00. Their Expert replied to me with a question, I should be charging them for. Now in February 2016, my bank statement comes in with a 22.00 Charge from Justanswer.com
[protected]. NOT just a 22.00 charge but, a 22.00 Recurring charge, my statement says. I tried to contact justanswer.com at the number above which was on my statement and it is an automated system, gets you nowhere. However, I did cancel my membership and deleted my phone number, email address and credit card number, not that it will do any good but I figure it couldn't hurt. Everyone that has a complaint about justanswer.com need to come together and begin a class action against them. Why is America becoming land of the "FEE" and home of the "RAPED?" Maybe because of the mis-spelling of FREEDOM? It's more like FREE DUMB. Sure we are free to make most of our decisions Freely but the politics behind a lot of the BS keeps us DUMB as government starts back pedaling and cinching up the loopholes...

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Kevin O'Shea
, US
Jul 27, 2016 3:50 pm EDT

I agree, the exact same thing happened to me but I was charged more, $33.00 the first time for a single question/answer, then I was charged $38.00 a month for 3 months. I never signed up for a free trial or a monthly membership, only the one time question, which by the way was pretty much useless, I learned nothing that I already new form doing my own research on the internet.

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9:02 am EST
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JustAnswer I did not want to use service

I applied to your company for an answer to my dream.

I realised immediately whilst applying that I did not wish to continue and asked to stop. My request was not heeded at the very begining, so my bank acount was debitted with £3 deposit, then £18 for a question, and then £21 for membership which I did not apply for.

I really tried to avoid all this by canncelling upfront, but my request went unheeded. Mrs Sandman whom does the dreams said that she could not stop the bank charges.

My personal email address was not accepted, not sure reasons, so I was forced to give my work addresss and such emails are not allowed at my workplace as I am a Social Worker.

please try to help me get a refund and to stop furher money been taken from me. I cannot at this stage close my account to stop you from taking more money. This would be my last resort .

my name is Teressa Gardeur

your ref: [protected]

Thanks and pray my refund is done soon.

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3:38 am EST
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JustAnswer answer to my question

I asked a question and did not get the answer. this site is a scam. I do not want membership with them and I do not want them taking money from my visa account for something I did not receive. I want this entire thing with them canceled and not money taken from my visa account.

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4:43 pm EST

JustAnswer experts

I contacted Boise on a problem I had with a new unit. The question was somehow posted on a company called Just Answers. I do not know how they got my credit card number but I was billed $45.00.

I suggest that you look closely at any questions you wish to have answered on-line. This company can somehow link you question with a credit card and will charge a very high price for a simple answer.

JUST ANSWERS IS NOT AN ENTHICAL OPERATION

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1:38 pm EST
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JustAnswer charged extra amount of 28 usd unnecessarily

Subject: Charged extra 28 USD

I have asked a question for an attorney on 22-Jan-2016 and paid 18 USD for it. After 7 days, I received email, stating 28 USD additional amount has been charged again to my credit card ending.

This is totally, literally unfair & unacceptable. They didn't send any mail/communication also regarding the account has been upgraded to membership or it will be upgraded. This is a unfair practice & hidden cost agenda to customer like me, who is so trust worthy with service of JustAnswer.

Straight to the point: I asked the question and I have paid for it. that's it. I don't want your extra service and charging additional 28 USD in my back. I want my hard earned money back. Tell me what details you need to get back my money back and also tell me how to cancel this membership so that I will be not charged like this in future.

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3:04 pm EST

JustAnswer not a scam

I had six questions that I had posted and Alex Reese, Intellectual Property Law, was able to address to all questions. I was happy with his response to my questions. I was a little confused with the pop up box and I was redirected to a different page that stated that time was expired. Regardless, my questions were general in nature and was pleased with Alex's response. I also feel that the price I paid was fair, because I understand that lawyers need to earn a living and sometimes can be taken advantage of because of their profession.

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Jake Neifert  
Jake Neifert  
, US
Feb 24, 2016 5:56 am EST

I have used JustAnswer several times and they always deliver for me. I asked once about my pet snake and the vet was great. They also helped me with my Toyota Tundra when it was making funny noises.

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11:10 pm EST
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JustAnswer being charged twice for one question

I requested information about an old book. I have been charged twice for this one question. on 5/1/16 I was charged $5, on the same day $48. On the 13/1/16 I was charged another $53. Client Order No [protected]-180 The reference on my Credit Card Statement is 1800679634CA. How do I get my money back

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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