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3.4 1475 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1475

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1:46 pm EST
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JustAnswer all

I asked a question regarding an automobile issue. I paid the $20.00 fee, the web site said that there were 6 " Toyota Mechanics" available to answer my question. I clicked on the" estimated wait time" button, and it said "approx. 8" minutes. I asked the question at 9:29 a.m. At 2:54 p.m. I cancelled my "membership" and had them refund my $20.00 . At 3: 55 p.m. I received an e-mail that someone had answered my question. 5+ hours to wait was not impressive, after given an "estimated" 8 minute window...Today, I find that my e-mail is FULL of spam ! Just Answer obviously sells your e-mail address to outside agencies to pound you with unwanted/unsolicited e-mails...nice ! I would NEVER, EVER use this company...BEWARE !

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7:34 am EST

JustAnswer unauthorized charges

I signed up to have one questions answered for $38.00. However, when I received my credit card bill there was another charge for $48.00 plus the $38.00, The explanation for the $48.00 was for a membership which I did not sign up for. I emailed the person who answered my question asking who I needed to talk to concerning this and never got a response. I tried to go back on their website and ask the question but it said I would be charged another $30.00. There is no where on their site to file a complaint or to contact someone that could help. I would not recommend using their site to anyone seems like a scam. Dennis

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MsChase
, US
Dec 23, 2015 3:16 pm EST

Greetings Dennis,

I'm sorry to hear that you had a problem on the JustAnswer website.

The membership plan on our site is completely optional, the customer has to opt in to the 7 day free trial. If after the 7 days, you no longer want to continue with the membership, you can turn it off in your account settings or you will be billed for the first months membership. If a customer feels they have signed up in error for the membership, they can contact us within 30 days and we will process a refund of the charge.

As is standard with most websites, if you scroll to the bottom of our home page, we have links to FAQ's as well as a 'contact us' link that directs you to live chat, email information and customer service phone information and a lot of other info that explains how the site works. We have no problem processing your refund, you can call us 24/7 at [protected] or send us an email to info@justanswer.com.

I hope that I have alleviated some of your concerns, I assure you we are not a scam. We look forward to hearing from you to help resolve your issue.

Warm regards,

Ms Chase
Senior Customer Support Specialist
www.justanswer.com

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12:55 am EST

JustAnswer unauthorized charge!!

I was charged $16.00 on 12/18/2015 from JUSTANSWER*ME and I don't know who they are! I want a refund! This is a scam. Nothing was ever authorized. I have contacted my bank. I have no way to contact this company. Please contact them. Sharon Shuchman 4043 Nolte Rd Apt. 1 Saint Cloud, FL [protected]

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11:56 pm EST
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JustAnswer unauthorized credit card charges

On 29th October I asked legal questions online and the answer I received was satisfactory. A payment of $95.00 was charged to my Credit Card which I was happy to pay. On the 1st December another charge of $95.00 was charged to my Credit Card for a membership I never agreed to. I would like that membership to be cancelled and $95.00 to be credited to my Credit Card account. I never received any information, paperwork about this apparent membership and never agreed to it. I am quite furious at having been taken for a ride and I also think this charge is fraudulent. I really am hoping something can be done about this urgently. Please advise.

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Update by Kathy Hummer
Jan 19, 2016 6:07 pm EST

Hello,
Regarding you e-mail of the 15th January I would like to advise that my e-mail number at the time was either khummer1@bigpond.com or khummer1@iinet.net.au. I look forward to hearing from you again and receiving my refund of $95.00.
Thank you
Regards
Kathy Hummer

Update by Kathy Hummer
Dec 18, 2015 5:04 pm EST

Hello Adam,
You can't find an account because there isn't one. I never agreed to a membership, there was never any paperwork and I never signed anything. So, I don't know where all this came from. I would like you to issue a refund by sending me a cheque to 88 Framptons Road, Childers Qld 4660, Australia and cancel and not take any more payments out of my credit card.
I was happy with the consultation from JA, so I am happy to pay the first $95, but not the one that was charged on the 1st, December. So, I would expect a refund of $95.00. If there is a problem with that please contact me again.
Thank You
Kind Regards Kathy Hummer

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Gil Armstrong
, US
Jan 24, 2016 6:12 pm EST

Hello,
I have also requested a refund. My question was never answered and also never received a comment about a refund. Due to the many negative comments about JustAnswer I am beginning to feel this site may be a scam!
Gil Armstrong
NSW Australia

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10:25 pm EST
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JustAnswer membership fee charged to my credit card

On 11/13/2015 I used their service for information on truck repair job. I was pleased with their service and agreed to pay $23. for the service. We were so pleased we even agreed to $5. tip for the mechanic who assisted us. Those charges are fine. Transaction reference number MT153180239000010005996 and same number ending in 95 instead of 96. Then they charged another $5. not sure why, but that ref # MT153180240000010002284. Then on 11/20 we were charged $28. ref #MT153250239000010005833, only explanation says reoccurring transaction. I am not pleased with the additional charges beyond the first 2 which I agreed to on 11/13/2015. I expect those fees to be removed. Any questions you can reach me at [protected], or email [protected]@yahoo.com. Thank you for your prompt attention to this matter. Sincerely Diane Northrup

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12:14 pm EDT
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JustAnswer money taken from my acct. and no answer

In May I joined just answer to ask a question about my granddaughters condition, every time I tried to get my answer a notice came up saying I need to update my payment info. And it still says that and it is now October 30th. Yet every month since May just answer has taken 51.98 from my acct. On the 30th of every month. I have received no answer still and now do not want an answer I only want the money that has been taken from my acct. For the past six months. I have put in many complaints with no answer. I no longer choose to be a member and want a full refund for the past six months. I am very displeased at how you run your business. If I do not receive conformation of my money being returned I have no other option than to report you to the better business bureau. That being said I hope I receive a reply and the return of my money soon. Disappointed and angry customer Patricia Navia

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5:40 pm EDT

JustAnswer billing practices - amount to an on line scam!

October 8, 2015 The Just Answers web site advertise "7 day free trial" on the condition that an answer be met with an "fair share" compensation for the expert. : In other words don't ask a question and cancel to avoid paying, "fair enough"! I asked a simple automotive question with an $16.00 charge and received a two sentence simple & obvious answer. (That much I knew and said so in my question.) A second e-mail exchange gave me the technical information I requested. I even tipped the source $8.00. That totals $24.00. The GM expert was identified as M. P. Moore. I cancelled my "7 day free trial" (membership) within the allotted period only to receive two charges to my bank card. $40.00 Oct 8, 2015, and $40.00 dollars Oct 15, 2015. A call to billing about $80.00 charges was: 1. I asked an $40.00 question. REALLY? 2. The second charge was for a months membership, Even though I had cancelled and closed the account. 3. They weren't sure they could give me a refund at least for the $40.00 because I had closed my account. After a heated insistence on my part they at least refunded the membership. The question still cost me $40.00.

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1:12 am EDT
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JustAnswer double deducting payment of credit card

I asked a question on justanswer.com . I filled in my credit card details. I was happy with the answer I received therefore I paid the required R400. I then gave a tip of R140. Six days later a further R540 was taken of my credit card. How do I get my details of this site and how do I get my refund. This is fraud,

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1:33 am EDT

JustAnswer don't use it

I tried to ask a veterinarian question. Before they will answer your question, you have to provide your name, email, credit card information, answer questions about whether or not you want to enroll in a monthly unlimited questions program for a month to month fee or just ask a question for a one time fee, etc. I got everything entered, asked my question, and was left on the hook for 2 hours. After 2 hours, they took a $5.00 deposit and closed my question with no answer. My question had to do with my dogs getting into some food that could be potential toxic. After 2 hours, does it really matter? At this point, they have started to digest what they got into. I was led to believe a veterinarian was answering my question, as her face popped up in a message box like I was almost Skyping her along with her experience and credentials. After 2 hours, my question was closed with a message to call Customer Care with any questions. I spent another 1/2 hour on the phone with a representative explaining to me how their system works and still trying to get me to spend the $19 quoted for an answer. I would not use this service again or recommend using it.

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12:40 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

JustAnswer - unanswered questions charged for

I gave Just Answer my credoit card number which they were to charge if I was satisfied with the answer from their "mechanic". The answer came the next day. It was, "Here is the answer to your question..." And that's all there was. There was no answer. I emailed them back and their reply was, "Yes it is just read it." I had my nephew who I a computer expert...

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10:04 am EST
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JustAnswer false info and charges

According to your advertisement for use of the program, this was supposed to be "free" for trial. Apparently, this is a fraudulent advertisement and a "bait and switch" business. My wife did NOT AGREED to subscribe to your program. She was not able to gain access to the "physician" or whatever. But we are being charged? We will notify our bank to cancel these fraudulent payments and I will be contacting the BBB, Federal Trade and Commerce Department, as well as our State Attorney General and State Trade and Commerce Departments, if full restitution is not received within 15 days, the 21st of February 2015.,

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3:41 pm EDT
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JustAnswer unauthorised transactions

This company must have scammed tens of thousands of people. Anyone out there willing to sign up to a class action against them. A couple of dozen victims is all I need to get the ball rolling. We would collect thousands more during the process. Please indicate your response and I will pick it up from there on a separate website set up for the purpose. Thank you. Scott

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10:26 am EDT
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JustAnswer unauthorized transaction on my cc

I had asked them for help in trying to get a connector for my Harmon Karden infotainment system which they did not have an answer hence i did not get the satisfied response and had unsubscribe from the help forum for which they charged a 25$ amount from my CC which was ok. But later for ther past two months they have been charging my CC for over 150$ which i think is ridiculous and un fair to any one have asked my bank to stop the payment but just pulling out money from ones account without prior authorization even after unsubscribe is not a good thing to do rather shows fraud practises on the part of Justanswer.com when tried to reach out to them there is nor response please help as this is not called for and a fraud is committed. i have only bank records to prove the same which i will scan and attach later .

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Update by Jacob1971
Jun 30, 2014 12:23 am EDT

Hello Is there any body on this complaints Board who is interested at all and take up this issue or is this also the same like the Just answer .com web site where the just charge you and sit quite. with out even answering back

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razan abudalu
, US
Feb 25, 2020 2:40 am EST

Hello
you charged me 178 Israeli shekel! I would like to know why please and if you can uncharge!

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9:50 pm EDT
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JustAnswer overcharge

Several years ago I used the Justanswer facility to solve a problem with my printer.The answer i received was incorrect, the printer was defective and was replaced by the dealer. I was charged $56 for this service but I recently discovered that $56 has been taken from my account every month.
I should like to cancel this procedure immediately and if possible receive a refund as I did not authorise a continuing withdrawal.
I am 93 years of age and a disabled pensioner. I shall be entering a nursing home soon and would like a resolution of this problem.
It's possible that there is a perfectly innocent explanation of this problem and if this is the case, justanswer would be happy to resolve the issue.
yours faithfully.
Frank Clarke

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JA-reply
P.O.Box 29045, US
May 22, 2014 12:41 pm EDT

Dear Frank,

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam

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11:18 am EST
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JustAnswer Marital

i had a marital question. They said it would cost £54 for the answer. I have just checked my bank account and they have taken it 3 times - they now owe me £108! Ive been trying to contact them, but they want payment to be able to contact anyone. What a scam. They are taking advantage of people who cannot afford solicitor costs! I cannot contact these crooks!

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KATE FORRISTAL
, IE
Nov 12, 2010 2:21 pm EST

I sought avvice from Just Answer last May/June.
I just notice that my creit card has been wrongly charged €12.00 for the months of August, September, October and November 2010.

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9:26 am EDT
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JustAnswer computer advice

murpm1oo was consulted about "blue screening". Says he posted answer to problem which i could not find. Just answer took £22 from debit card. "the doctor took over and wanted £28 to answer the same question. My account shows£22 and -0 acessible. Doctor has not yet replied because I have not accepted asking price for non service. cant get hold of their phone number to tal to them

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Heather McKenzie
Brisbane, AU
May 04, 2014 7:29 pm EDT
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I asked one question about the valuation of a china cabinet...their advertising suggests if they cannot the answer there will be no charge however an amount of $29.90 has been debited to my account from these people so i intend to take it to the small claims tribunal in Australia if this charge is not reversed...Heather

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LUANN BURRIS
Pasadena, US
Jun 12, 2013 10:12 am EDT
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Just answer also took money from me, I asked one question that was suppose to be free and the next month I was charged $40.00 I canceled and made my bank aware of the problem. Luann Burris

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6:17 pm EDT
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JustAnswer fraudulent withdrawal

Just answer have fraudulently removed $47.38 each of the last 2 months = $94.76, from my credit car account, I did look at them a long time ago, but found them useless
Robert Williamson
[protected]@yahoo.com.au

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Rasta LaPasta
, US
Nov 12, 2013 9:22 am EST

Never use a credit card on any website, use a debit card with a small amount deposited, this way JustAnswer.com aka Pearl.com, aka Eanswer.com aka Answerbag.com cannot "ACCIDENTALLY" sell you as they do EVERYONE a monthly subscription
They can still "ACCIDENTALLY" bill you twice, however, and it is by design as is the shady barely legal business model that has a
"RATE" the expert and a "ACCEPT" the experts answer instruction, BOTH of which are billable events!
Since 2008 JustAnswer.com has had the same complaints almost without exception, 1 is monthly billing for unwanted subscriptions, the other is double billing. For a site with allegedly 10, 000 experts, one would imagine at least 1 expert has an idea of how to stop accidentally credit card skimming and accidentally selling everyone a subscription, but to date there has not only been no answer there has not even been any modifications at all to the websites functionality!
But why should they when as long as when BBB is called JustAnswer refunds the money it has stolen, it receives a AAA rating
as does every online con who is smart, they thern tout the rating as meaning something, Well try calling the refund # before you jump into the JustAnswer cesspool, the sites functionality is very poor and often blamed if not the customer for being at fault!

The Bar association has found JustAnswer.com a scam and advised to not get involved to their attorneys
They say double speak hides the fact they are selling advice which is illegal but slo is tax evasion and JustAnswer.com admitttedly gives nobody any tax records etc ever! IRS considers one a captive employee after several months, hence the rollover at JustAnswer in addition to the trolls abusing the ratings.

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11:51 am EST
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JustAnswer free trial scam

Was looking for Vet advice for a dog that was symptomatic. I found a link promising free answers from veterinarians and clicked on it. As it turned out, JustAnswer.com promised answers from a variety of professionals for any number of subjects. Upon further investigation and trying to submit my question for my "FREE" answer, I came upon a page where I was informed that a subscription was required, with a minimum subscription fee of $18 a month. However, they offered a 7 day "FREE" trial. I registered for the 7 day trial and got an answer to my question. However, before the 7 day "FREE" trial had expired, i was billed not once, but twice for the $18 monthly fee. I called their Customer Service and asked why they would charge me 2 monthly charges within the 7 day "FREE" trial period, to which the barely understandable gentleman had no answer. I asked them to cancel my subscription and refund both $18 charges and was assured that I would receive a full refund with an email confirmation within 2 hours. As of this writing, I've received no evidence that a refund has been made.

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Leona Hernandez
, US
Jul 14, 2023 6:50 pm EDT
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I signed up for the seven day free trial and asked my question on June 28. I also canceled my trial period on that same day I didn’t notice that they took out $46. It said for a membership fee of which I did not sign up for I didn’t received an email saying since I was a previous member that I was charged the $46 membership fee. I last use this service years ago I was under the impression because it said a free trial that that’s what I would get, their actual advertisement is BS. I don’t even think it was a real lawyer that I spoke with let alone the $46 membership fee which I would never do. How do we get this feedback and how do we stop just answer from being falsely advertised, and just downright grimy can someone help me with this?

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Katebroadheath
Worcestershire, GB
Nov 20, 2013 8:00 am EST

I used this service to ask a question and paid an amount which I understood was a one off payment but have had £45 per month going out of my bank totalling to £240 I don't know how to stop this and am getting very concerned.

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sherlock.ohms
Sacramento, US
May 30, 2013 10:53 am EDT
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I agree. the experts are often fake and use fake pictures against their own TOS.
http://tinypic.com/r/344bf2r/6

http://www.wellnesspunkt.info/

http://www.medel.com/vibrant-soundbridge-middle-ear-implant/

http://www.consumeraffairs.com/online/justanswer_com.html

http://www.complaintsboard.com/bycompany/just-answer-a102202.html
http://www.complaintsboard.com/bycompany/just-answer-02202/page/2
http://www.complaintsboard.com/bycompany/just-answer-02202/page/3
http://www.complaintsboard.com/bycompany/just-answer-02202/page/4
http://www.complaintsboard.com/bycompany/just-answer-02202/page/5
http://www.complaintsboard.com/bycompany/just-answer-02202/page/6

http://colombes-plombier.fr/
HVAC MENTOR BILLYS FAKE PICTURE FROM A FRENCH PLUMBERS AD!
BILLY BEGAN IN 209 WITH OVER 9000 ANSWERED QUESTIONS ALREADY!
2013, 4 YEARS LATER "BILLY" HAS BUT 9, 300!
EXPERT BULLYING AND PEER REVIEW ABUSE OF NEW EXPERTS TO ELIMINATE THE COMPETITION!
STAT PADDING VIA SHILLS ON SUBSCRIPTION AND SHILLS TO NEGATIVELY RATE OTHERS!
Peer review was a good idea, but some experts were colluding with others to eliminate the competition that way... on very thin pretexts.
alumalite /phil
Explanation That was way brighter than most of us here, including me. why did you opt out?
Phil/alumilite,

TO AVOID BILLY'S WRATH AFTER I WAS CHOSEN IN QUESTIONS HE FIRST ANSWERED !

This question below evidences billys ongoing campaign against me.

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1- works.html

Months and 100 + specious and abusive negative peer reviews later, Billy again interjects while of course, being factually incorrect and proven so, then returns a 2nd time & harasses in public!before the customer and negative peer reviewed as well.

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-01-restart-when.html

SC Bar assn finds JustAnswer fraudulent, attempting to use doublespeak to deny a customer/client relationship exists
and JA pays us not the customers = unethical

http://www.scbar.org/MemberResources/EthicsAdvisoryOpinions/OpinionView/ArticleId/1211/Ethics-Advisory-Opinion-12-03.aspx

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5:45 am EST

JustAnswer lie to me

Sent $20 to get some services from Just Answer Antiques but they keep ignoring my order and behave like they didn’t get the money. My bank statement shows that transaction was successful. What should I do in this situation? Thank you!

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6:35 pm EST
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JustAnswer canon printer

I gave all my info on my problem with the printer. I agreed to give a credit card number. They said they would charge $5 then $23 when finished. When I put in my e-mail address, they declined me. They said the e-mail was wrong, but it is not. Now I have been charged $15 adn have no info and no number to call to talk with someone.

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.