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[Resolved] JustAnswer / double deducting payment of credit card

Jul 30, 2015
0% 1
Contact information:
Just Answer
5 Meyer Street Linksfield
Phone: +836535797
I asked a question on justanswer.com . I filled in my credit card details. I was happy with the answer I received therefore I paid the required R400. I then gave a tip of R140. Six days later a further R540 was taken of my credit card. How do I get my details of this site and how do I get my refund. This is fraud,

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
JustAnswer Customer Care's Response, Jul 31, 2015
Dear Rose-Anne

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

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JustAnswer Logo JustAnswer
Customer Service
P.O. Box 29045
San Francisco
United States - 94129
+1 888 587 8220
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