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[Resolved] JustAnswer

Posted:    

Repeated payment

Complaint Rating:  0 % with 0 votes
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Contact information:
GIVING A JUST ANSWER
South Africa
I contacted juastanswer due to a problem with transferring my emails from a notebook to a desktop computer. The answer worked satisfactory. And i approved payment $30 from my credit card.
Nowhere was there an indication that i was subscribing to a service or that i would be continuously be paying until doomsday
T h i s i s n o w what is happening every month. To question the situation at their web address i again have to make a payment.
I am a 63 year old man with no pension. I do not like to make such payments till i die.
If required i can foreward extracts from my creditcard account
Kobusco@wbs. Co. Za

Resolution statement


Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
JustAnswer Customer Care's Response, Sep 13, 2010
Dear kobusco,

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately. It sounds like you may have opted into a subscriptiojn to the site. We can cancel that for you if you are not able to cancel for yourself.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam
Complaint comments Comments (0) Complaint country South Africa Complaint category Internet Services

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Customer Care Service
P.O. Box 29045
San Francisco
California
United States - 94129
+1 888 587 XXXX
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