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JustAnswer review: Fraud 65

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8:56 pm EST
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I've been charged $48 for nothing. I have no idea why this showed up on my credit card bill on 12/07. They are a scam.

Listed on my bill as:
Just answer experts my jabill.com ca

Oct 28, 2010 12:33 am EDT
JustAnswer customer support contacts
Phone numbers
Address

P.O. Box 29045, San Francisco, CA, 94129, US

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Dear Mary,

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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65 comments
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sughra abdali abdulla mohmmed
, BH
Jan 28, 2011 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've been charge several times, once a month since September/2010, and every month I need to contact my credit card company and dispute the charge, it is a scam...I cannot believe after several months disputing and winning every single dispute, the credit card company still accepts the charge...I will probably need to ask the credit card company to change my plastic...please tell everybody about this scam...

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Colleen Harper
, ZA
Jan 25, 2011 12:47 pm EST

I have just received one of their emails with this on the bottom : "If you wish to continue with your Unlimited* Subscription on JustAnswer, your account will be automatically billed for another 30 days of service. If you wish to cancel your subscription, please visit your My Account page. " I have gone there and done the necessary. I will keep you informed. Note the use of "unlimited* subscription". That's where the catch is.

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Colleen Harper
, ZA
Jan 25, 2011 12:31 pm EST

I have also lodged my complaint with JustAnswer and am awaiting their response. I was lead to believe that the charge of R124.00 was a once off charge and have now had my card debited twice since the initial payment.
The whole thing is a scam to get money. I used the Dermatology section.

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rsharpe
Elizabethton, US
Jan 18, 2011 10:09 pm EST

I went to this site to ask about an electronics problem with my dvd player. I authorized what I thought was a one-time payment for the assistance. Instead, my Visa card was charged three times instead of one. I have now gone to the site and (I hope) corrected this by changing my authorization to "No". I will certainly be checking next month's statement very carefully and if this has not solved the problem, I intend to take further action.

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deb polacek
, US
Sep 14, 2010 6:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I copied and pasted their information "51 days ago", see above. It paid off because last month my charge account was credited the $18.
After calling and a couple of emails, I finally found the correct site that took some action...it is www.justanswer.com/refund. Good luck, hope it helps!

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knitwitt
Merritt Island, US
Sep 14, 2010 12:25 pm EDT

Who are they and why isn't there a phone # with their charge as there is with others? I did not give them my card #, I did not "ask a question", and I did not authorize a charge. So my only recourse is- go online and ask why they charged me, then wait til they charge me for asking about this unwarranted charge? I do not give my acct. # to places I'm unfamiliar with, so how did they get it? How do I find their business address & phone?

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iceman444443
Ashburn, US
Aug 31, 2010 12:30 pm EDT

The initial charge by Just Answer is a refundable good faith deposit. BUT try getting it back when they do not answer your question. The 888 customer service number stated above does not work - it is a recorded message to send an email to www.justanswer.com/refund. There you will find a form as to why you want a refund. I checked "did not receive a reply" and clicked on send. Then I realized how do they know who is requesting a refund. There is no request to provide any information. Looking back I can't see any information for customer service on their web site. No email address whatsoever and no telephone number. I should have known better that when they don't want to talk to you, you pass on everything.

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iceman444443
Ashburn, US
Aug 31, 2010 11:45 am EDT

I was also charged $28 for nothing. I asked a question and their rep. (s4sys), asked a question which I answered. A week later and I'm still waiting for a reply and noticed my credit card was charged and my case was noted as closed. Certainly seems like a scam to me.

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Beatrice Evans
Grand Island, US
Aug 27, 2010 3:43 pm EDT

I was charged twice for 1 answer $ 18.00 one month and another 18.00 the next...

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Lee Taylor
Dallas, US
Aug 05, 2010 11:10 am EDT

I gladly paid Larry, the appliance repairman, for his advice on my sludgy Bosch dishwasher. I was thrilled to know this site existed and that I could get help on any number of subjects.
I selected the $18.00 option. My account was debited another $18.00 for a "deposit" which I had no knowledge of when I opted to use this site.

I have left a message with the "Customer Contact" number just now to have my account credited.
I hope that I am NOT left holding my breath.

Even though this site claims to be BBB accredited, I will call the BBB if I do not get a return call and satisfaction.
I agree with Ms. Polacek, it's the principal, though in my case it IS the money, as my husband had a stroke, and if I could've afforded an in-person repairman I would have called one.

VERY DISSATISFIED,
Lee Taylor

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deb polacek
, US
Jul 25, 2010 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was also charged for a veterinarian's answer, when all he said back was to consult my family veterinarian. I did not accept his answer, but yes I did give my CC # for payment if I would've accepted it. I got my CC bill today and there it was! I went straight to their site trying to find a phone number, etc. Then I started finding these different complaint sites like this one. I should have done my homework first:( It looks like the BBB is involved in hundreds of cases like ours. They have solved some but not all. I will be calling JustAnswer, hoping to get them to reverse the charge ($18.00 is not that much, but it's the principle of it) and possibly cancel my CC account if I'm not happy with their response.
It just ticks me off that all I wanted was some "expert" advice for a good old dog that I truly love and it turns out to be a dishonest person or group of people trying to make dishonest money. Shame on them! Here is the contact info for JustAnswer.com if anyone is interested.
Business Contact and Profile for JustAnswer Corporation
Name: JustAnswer Corporation
Phone: [protected]
Fax: [protected]
Address: PO Box 29045

San Francisco, CA 94129
Website: www.justanswer.com
Original Business Start Date: July 2002
Principal: Mr. Nino Cavenecia, Customer Support Manager
Customer Contact: Mr. Nino Cavenecia, Customer Support Manager - [protected]
Email Address: info@justanswer.com
Entity: Corporation
Incorporated: July 2007, DE
Employees: 35
Type of Business: Internet Services
BBB Accreditation: JustAnswer Corporation is a BBB Accredited business.

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Products and Services of JustAnswer Corporation
This company offers paid question-and-answer service on the Internet.

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Jose Reyes g
, AU
Dec 31, 2018 8:45 pm EST

Hi mates!... I had a bad taste after just asking a question, cost me more than just $5 dollars... Someone made me a membership in your business... Illegal move, I did not give authorization to became a member of you F business. I am a Pensioner and somebody there in your business is STEALING MY MONEY. my NAME IS Jose Reyes-Garcia the [censored] who made this illegal move taken my money without asking... give me the number of: V811228/12 [protected] in the money withdraw in my bank account... Taken $83 dollars just like that, four times already taking my money. GIVE BACK MY MONEY OR I WILL PROSECUTED AS ILLEGAL MOVE TO COMMIT fraud.
Give back the money someone is stealing me in your business. my telephone is [protected].
Jose Reyes-Garcia.

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B.E.
Howden, GB
Jul 09, 2010 7:44 am EDT

The same has happened to me. Monthly charges for the last 3 months for a 'Subscription' I never signed up to. Visa have cancelled my card and reissued a new one which they say may stop future payments. They are also sending me a claim form for them to consider taking action on my behalf. The instructions to unsubscribe on the website from the 'MY Account' page do not work, but if you follow the instructions in the FAQ's 'How can I cancel my subscription', then it does appear to stop it. But will not know for sure until my next statement arrives from Visa! B.E., England.

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R E Jensen
Elk Point, US
Jun 13, 2010 12:22 pm EDT

I too asked for information and had to give them a cc no. The money was taken (17.00) out of my account but never heard from them again. I have tried to contact them but they never return messages. From what I gather someone is getting very rich and they need to be stopped with the help of the law or I would be willing to make a trip if I knew how to find them. Its the principal. R E Jensen

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atelier
, US
May 22, 2010 10:55 am EDT

I guess JustAnswer feels like you want to ask a question every month, so they charge you $24.00 just in case.
I have attempted to contact them through their website, but my emails aren't responded to.
Next effort is to have MasterCard not pay them. Waiting for the response to that.

Definitely something fishy here. I'd like an 800 number posted on their website.

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gail trace
Meadville, US
Apr 14, 2010 2:03 pm EDT

I too have a complaint. In Feb. 2010 I asked for some help on my computer where I was having problems. They never gave me any help but charged me twice with the total of $29.00! I will never give out my credit card no. again for something like this. They are a scam for sure. Gail

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pamupsetcustomer
Greenville, US
Apr 14, 2010 1:52 pm EDT

I have the exact thing on my credit card. I did ask a question on Just answer but never received a response.

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TAnnS
League City, US
Mar 22, 2010 5:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, this is happening to me, I just called my Am Ex and they are investigating, the one thing I do remember is calling a Vet Expert and they were very helpful but when I was asked if I wanted to join this club to get all the expert advice on a monthly basis, I turned it down, but since they had my credit card number they have been charging my account...it never hurts to really look at your statement. This is why I do not like ordering anything on the computer...

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n.reilly
Cloverdale, US
Jan 23, 2010 12:35 pm EST

I don't recognize the company or charge. I did contact someone about a pet problem but the
charge was to be $33, not $60.

michelle2010
michelle2010
Thousand Oaks, US
Jan 11, 2010 9:18 pm EST

You can see here http://www.paymentmax.com/