Just Flowers — product quality and customer service
This is the worst company I have ever dealt with. Unfortunately I assisted my 85 y/o mom to purchase flowers for my aunt’s funeral. The results were horrible. We were told by customer service that the funeral “heart pillow” would be at least 16 inches in diameter etc. My mom paid an additional $9.99 for a “banner” to state “beloved sister”. My mom paid $133.95 including S&H and we were shocked and embarrassed when we arrived at the funeral home to see the pathetic arrangement that was sent. What was supposed to be a “heart pillow” was nothing more than a slightly large corsage. It did not resemble a heart at all, it was approximately 7 inches in diameter and the “banner” was a ribbon about ½ inch wide x 4 inches long with “sister” scribbled in gold glitter paint. IT WAS AWFUL!
At the conclusion of the wake, we took photos of the pathetic arrangement next to a flower spray my brother purchased at a local florist FOR THE SAME PRICE. We felt the picture allowed a reference point for the size of the JUST FLOWERS delivery. To give an example, the message card that was on the “heart pillow” was approximately ½ the size of the “pillow” so we felt this clearly represented size.
After the funeral, my mom and I emailed and called JUST FLOWERS to voice our dissatisfaction with the product that was delivered. Customer service was awful, rude, insensitive and unwilling to make any restitution. . One day I tried 3 times with my mom to reach them. One time I was on hold 30 minutes and no one picked up. We were waiting for a manager. The next time we waited on the line for 20 minutes and again we were never connected to a manager. Today I told them to please only deal with me as they are upsetting my elderly mom and dad. My mom asked to be reimbursed ½ the price since it was ½ the size that was promised. They refused and said that we should have taken the flowers out of the coffin and sent them back if we were not happy. I told them today that I would post candid comments about their terrible products and services and contact BBB. They warned me that if I did, they would continue to contact my mom, even after I told them that they were upsetting her.
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