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4.3 497 Reviews

JustFab Complaints Summary

15 Resolved
72 Unresolved
Our verdict: With JustFab's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JustFab reviews & complaints 114

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V
8:09 am EDT

JustFab this company is definitely a scam

Do not buy from justfab.com. This company is a scam. I saw their advertisement from my email and tempted to buy the shoes. Only after made my purchase I was being told my friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately cancelled my membership. Yet they kept on trying to persuade me to keep the membership and they can waived a month for me. I was tempted at first, but later, I decided to called them back and cancelled my monthly membership. Later I realized that they skip one month and charge me two more months later knowing that I will likely not looking at my statements. I contacted them to request for refund of my monthly charges and they kept on saying that they are unable to do so because they don't have a record to prove that I did in fact contacted them to make that cancelation. This company is definitely a scam! They should be brought up to the better business bureau. Someone need to sue them! They need to be shoot down. For those who work for them, you must have no moral instinct.

Do not buy from this company! They scamming people!

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Jessicajjones
knoxville, US
May 08, 2013 8:40 am EDT

I ordered a pair of shoes from them several months ago, I want aware until I received my conformation email that If you order from them they automatically sign you up for a member, and it takes 39.95 from your account monthly. I immediately called to cancel got no answer, I then sent an email to cancel, and called back a couple days later some with someone who said she had canceled. 2 months later they charge my account I call And told them it was a mistake I had canceled, they were like no we can't refund your money you haven't canceled. I wouldn't recommend anyone ordering anything from them, they are thieves!

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Molly Ann15
St. petersburg, US
Nov 05, 2012 4:37 pm EST
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DO NOT, I repeat, DO NOT ever sign up for this awful, lying website. I went on it after seeing a commercial for it. I came across their "deal" that if you sign up you get your first pair of shoes for half off (19.95), so I foolishly signed up to get a pair. What they DONT tell you is that there is a monthly fee of 39.95 for being a member. Customer service is terrible. I was on hold for at least 20 minutes and still no one picked up. I have yet to cancel my membership with them. I am very angry and feel they have stolen money from me that I work hard for.

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Tioran
, US
Jan 07, 2013 11:42 am EST

PLEASE DONT BE TEMPTED BY 20 DOLLAR BOOTS THEY OFFER AND SAVE YOURSELF SOME TIME. My friend told me that if i sign up for this website, i get a pair of boots for 20 bucks. I thought it was a great deal, and I ended up buying two pairs of boots using two different accounts. Next month, I check my banking account and they took total of $80 off my account, and I was like wtf I never bought anything other than the initial offers. Then, I realized they charge you $40 per month automatically without your authorization. I was freaked out and I didnt want to fight the customer services, because I heard its almost impossible to get your money back. So, I used the credits and got a bag and and a clutch which looked very cheap and not worth the $40 each. After I got my stuff, I called the customer services to cancel my membership. First time I call, I told her i wanted to cancel. She asked me why I wanted to cancel. I said I just didn't think I was going to buy anything any more. She asked me why I wasnt unsatisfied with my purchase. I just said I wasnt happy that they didnt make it clear that I was charged $40 months and didnt want to deal with it and she said, "one second" and hung up on me. I was furious and called the again. This time this lady with an African-American accent started yelling at me when I told her I just didnt want to deal with it and wanted to cancel it. She told me she HAD TO tell me two things. And I said I dont want to hear it i just want to cancel. She INSISTED LIKE A CRAZY WOMAN. She told me she went ahead and cancelled my membership but I dont think she did. So I got a new debit card so they cant charge me money anymore. Jesus christ. Please don't use this website and save yourself some time and energy.

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midge87
Seattle, US
Jan 31, 2013 4:18 am EST
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It's advertised all over the site that they're a shoe-a-month company and that the cost is $39.95.

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complainment
, US
Jan 07, 2013 4:41 pm EST
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I totally agree!

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6:41 am EDT
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JustFab horrible service

Dear justfab,

I would formally like to write you a letter in regards to your services. I did not appreciate the way your services worked at all. The customer should always be right, and when I recently talked on the phone with your “fashion consultant” she defiantly didn’t make me feel that way. I wanted to exchange both the products I bought for another size:

Sku: [protected] – jehan – size 7.5
Sku: [protected] – kaylene – size 7.5

As you can see I bought them both as a 7.5 and they both didn’t fit. You had the jehan size 7 in stock for exchange, but the lady explained that you no longer had the kaylene in size 7 only size 6.5. I asked her if I could pick a different boot, similar in style instead, considering I really liked that style and wanted it for fall. She explained that I would only get a $19.00 credit which is ridiculous considering you should be trying to accommodate me for what I would like considering the style that I wanted in the first place was out. She then further explained I would have to pay $9 shipping fees for my new boots coming back. This is absolutely ridiculous.

So instead I have cancelled my account with your company, and am now stuck with 2 types of boots that don’t fit me. You have sincerely wasted my money and my time. I’m am extremely furious about this as when I signed up and bought these boots I thought it was a simple thing and great because you were unlike most companies. Now I see that you’re actually worse than most companies, considering you have all these hidden things.

I can express to you how mad I am that I am stuck with 2 pairs of boots that actually don’t fit me, and I couldn’t even exchange them for something I actually liked.

Sincerely,

Carleigh

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Update by Careigh
Aug 28, 2012 6:41 am EDT

Dear JustFab,

I would formally like to write you a letter in regards to your services. I did not appreciate the way your services worked at all. The customer should always be right, and when I recently talked on the phone with your “fashion consultant” she defiantly didn’t make me feel that way. I wanted to exchange both the products I bought for another size:

Sku: [protected] – Jehan – size 7.5
Sku: [protected] – Kaylene – size 7.5

As you can see I bought them both as a 7.5 and they both didn’t fit. You had the Jehan size 7 in stock for exchange, but the lady explained that you no longer had the Kaylene in size 7 only size 6.5. I asked her if I could pick a different boot, similar in style instead, considering I really liked that style and wanted it for fall. She explained that I would only get a $19.00 credit which is ridiculous considering you should be trying to accommodate me for what I would like considering the style that I wanted in the first place was out. She then further explained I would have to pay $9 shipping fees for my new boots coming back. This is absolutely ridiculous.

So instead I have cancelled my account with your company, and am now stuck with 2 types of boots that don’t fit me. You have sincerely wasted my money and my time. I’m am extremely furious about this as when I signed up and bought these boots I thought it was a simple thing and great because you were unlike most companies. Now I see that you’re actually worse than most companies, considering you have all these hidden things.

I can express to you how mad I am that I am stuck with 2 pairs of boots that actually don’t fit me, and I couldn’t even exchange them for something I actually liked.

Sincerely,

Carleigh

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Mama911
Charleston, US
Dec 17, 2013 9:29 am EST
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Just Fab-- what a scam! I signed up cuz I like some shoes & they offered frees shipping w/ membership...the catch is you have to decline a purchase everymonth or they will send you out a voucher for $39.95 to use at a later date. So every time you forget to decline for a month you get another voucher or store credit charged to your credit card --- if you are. Careful u can avoid this BUT the REAL scam comes when you try to cancel ( they say you can cancel @any time. First I sent an email notice to UNSUBSCRIBE me..the response? I must contact them in person, so then I can't locate telephone number- then it's always busy.THEN I decide to email them (!) problem was they sent a note someone would get back to me in 24 hrs& nobody ever did! Even after repeated messages to them. THEY WOULD, NOT LET ME CANCEL! I finally reached some on phone & she would not let me cancel " because I'm such a valued customer" seriously? In the meantime they are sucking 40.00 out of my acct every month...grrr!

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Susanne Taylor
, US
Oct 31, 2017 3:07 pm EDT
Replying to comment of Mama911

Even skipping ...They say you can skip a month as long as you go to site and do it by the 6th of each month...Did you do this every month and at the proper time? Just curious, I ordered yesterday because I thought there contract with the skip thing(and they say you can skip as many months as you want) would be held up on their end...Did you do this and they are still taking your money each month? Wow..never again just reading all these complaints...Thanks!

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12:06 pm EDT
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JustFab ignored cancelation request

Their offer of "free" subscription turned out to be misleading as I was placed on their monthly subscription plan when I made a purchase, using my credit card information from the purchase. When I noticed I was being charged monthly, I called to cancel, but instead I was placed on a skip a month without my consent and the company resumed charging me monthly. When I called again to question the charges, brooke explained my account had not been canceled in april as requested, but just skipped a month and that the two months charged would not be refunded, even though I canceled in april. Furthermore, the only pair of shoes I purchased were of horrible quality.

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6:56 am EST
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JustFab return/cancellation

I purchased two shoes for the price of one for the birthday blowout sale. Now, as I was checking out it did not say I could not exchange the item. It did say returns are a breeze and exchanges are always free quote on quote. Not only does it say this at the time of checkout, but it also has the justfab promise... Which is 1. Every item is $39.95.2. Free shipping. 3. Return any item & replace it with another within 30 days of purchase absolutely free! However, on "the ad" "not checkout" it says and quote "cannot be combined with any other offer. Unused credits do not apply. All sales are final; no returns, refunds or exchanges." I called justfab to exchange my item at which in time I was told there were no exchanges. I then said well what can I do. I just bought two pairs that do not fit me. The customer service rep replies that I can purchase a shoe insert. I then retorted that I indeed tried to use my credits with the shoe purchase, but was unable to because it said and quote, "we noticed that you have a credit in your account. Credits cannot be combined with any other offer. You may either use the full credit for this order or take advantage of the promotion. If you choose to apply the promotion, your credit will be saved for your next purchase, and your credit card will be charged the final amount of the order. If you choose to use your credit, the promotion will automatically be voided." I said I am not paying for that when I tried to get it at the time of purchase. I said if you would send one to me without having me pay for shipping or purchasing the item then that would be great, but otherwise I will not pay. She said that I should have called at the time of purchase. Now, she is saying that I should have called, yet she is telling me that there is nothing that she can do about exchanging my shoes, but if I would have called at the time of purchase, something could have been done about the situation of not being able to use my credits with the birthday blowout sale. So, you can choose to break policies; only when it is convenient. On top of that they tell my that my account has been cancelled on jan. 9th. I replied how can this be? I just logged into my account after jan. 9th to purchase shoes. I did not cancel. I was told since I had a fallout with justfab prior to this incident where my bank considered their charges as fraud justfab automatically cancelled my account. I did not receive any letter or e-mail stating this documentation. This incident happened in nov. Why are they only cancelling my account now (jan 9th)? Why do I still have the ability to log into my account as well as make purchases? Justfab claims there are no supervisors that they will take my name and number and will have a supervisor contact me at their convenience. I asked whats the name of the person because I want to know who will be calling me about this matter. I had to ask her! I then asked will that person leave a voicemail as to which she replied yes. I then asked will I get the 1 800 number or will I get a number to reach him personally? She said I would get the 1 800 number. I then said so i'm back to square one. She said no that all I would have to do is ask for that person. I just sat there with a look on my face, because if thats all I have to do why cant she send me to him?! I am canceling my account for sure with this company. It all seems really shady that justfab does not have a supervisor or manager on the floor. Please do not get scammed. These are real consumers who have been bamboozled. Please pay attention. Not to mention there shoes are made of cheap material. Be aware.

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TxBeauty
Houston, US
Oct 09, 2013 4:51 pm EDT

I ordered shoes in August. A month later in September I was charged $30 by this company and I called to see what was going on. I was informed that the initial order signed me up for a membership that would charge $30 monthly and I would be able to order shoes. I complained that I did not sign up for the service and had no knowledge of a membership. I was told my account was cancelled and the refund was processed. I thought that was he end of everything but it was not. This company has yet AGAIN charged my card after last months conversation, cancellation and refund. There must be a law against this! It seems they are trying to force a membership that will not happen. Its difficult to get anyone on the phone - enormous wait times and online chat is even worse. Please inform me of who to contact. Im considering contacting a lawyer.

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8:55 pm EST

JustFab I was forced to pay $17.85 to return two pair of shoes and cancel my membership

What did I get from just fabulous shoes? I was forced to pay $17.85 to return two pair of shoes and cancel my membership! What a mistake. I will never recommend or purchased anything from just fabulous again. I bought two pair of shoes that were sent to me in one box. The shoes seemed cheap and I decided to return them and cancel the membership. Through the conversation with customer service I realized that if I wanted to stay a member, just fabulous would do anything to help me. I was offered extra member points to stay as well as a second pair of shoes on my next order 1/2 off and to top that I would not be charged for my return. When I told them thanks but that I still wanted to return the shoes I received and cancel my membership, they would not budge on anything. I was forced to pay the $5.95 restocking fee for each pair of shoes I bought even though they were being returned in one box (the same box they were sent in) and also $5.95 to refund the shipping fee they paid to send them to me! Never again!

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Maore
, US
Jun 03, 2016 8:31 am EDT

From their add, I purchased a pair of shoes. They did not fit, so I returned them. They did credit my account. A month later they put a $39.95 charge against my bank account. When I called about it, they told me that when I made my purchase the month before, I was agreeing to their $39.95/month "club fee." I saw nowhere on that order form when I purchased that I was agreeing to a "club fee." When I called about it, they said I could not get that back, that I could "skip a month" and use that money the next month on a pair of shoes. Unbelievable! I was refused my request to speak to a supervisor, or to have his extension to call him, or to have his email to contact him. That was all "private." Horrible! My only recourse is to cancel my bank card that they are charging, which I will definitely do.

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6:28 pm EST

JustFab this is a scam that once they get your credit card you cannot get out of

You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not. You have to decline the offered shoes between the 1rst and 5th of the month or you get charged $39.95 for shoes you did not get. When you call, you will told that you cannot cancel, just skip a month by clicking (between the 1-5 of the month). This is a scam that once they get your credit card you cannot get out of. Most certain that they will not give a refund for anything.

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Diane63
, US
Jan 01, 2013 4:00 pm EST
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This is so true. They are liers. Contact your banking institute and close your account.

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12:47 am EST
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JustFab poor service

1st this company wants to charge your card every month regardless whether you want something offered that month or not. This I could overlook if the service was up to par. However, the 1st of every month there are more things out of stock than in. Recently, when I made my last purchase I was issued a tracking number that took 2 full weeks to become active only to be shipped to the wrong address! The idea of online shoes is a great one but with poor management this company will never make it. I'm done with them!

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9:44 pm EST
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JustFab deceitful, misleading service

This website does not deserve any stars. For those who "just can't understand" why a majority of reviewers are upset about the vip membership fee, it goes beyond people being "too lazy" or "careless" to read the super-vague fine print.

I signed up for this website myself. They candidly use phrases like, "sign up free!" in all-caps, highlighted, & do not make a mention of $39.95 a month, even after you've signed up & are shopping. The suggestion behind phrases like this is that the website doesn't cost anything. I myself am careful about shopping online, & hidden fees, so please try to relate as you read this.

When I saw the first monthly charge in my bank statement, I called my bank to see what the issue was, & the woman explained that justfab.com does this to a lot of people, reeling them coyly into monthly charges, & that I had to go through the company itself. I called justfab.com, & though I was calmly & peacefully asking for a refund & to cancel membership with the website saying "it just didn't work out for me," trying not to make a big deal of things, the woman spoke to me in a belittling manner. I said i'd only been a member for a month & just wanted to purchase one thing off the website, & said i'd like to *cancel my membership* so neither of us would have this issue again. So the woman proceeded to tell me that a few times while signing up, it states in highlighted banners on every progressive page that I will be paying $39.95 a month. I said, "well then I must have missed those, because I saw those nowhere." so she continues to talk to me in a demeaning tone, for which there was no need because I was being very kind. Anyway, she tells me they don't "normally do refunds" (despite my one-month one-purchase membership) & that she can attempt a "courtesy refund," a title that makes me laugh a little, but anyways...

After being on hold for a few minutes, she comes back & says she can endow me oh-so-gracefully with a "courtesy refund," & mentions "next month..." to which I recant to her, again, "but what about cancelling my account?" the woman says, "but m'am, I thought you were going to stay with us?" no! Not only did I tell you twice I wanted to cancel, but why do I want to stay with a company/website that is going to charge me that much a month? They've got a cute little "skip this month" button that is not thoroughly explained at any point in time while shopping on the site, & they like to put it in your face after you've signed up that you could have hit this to avoid the fee, but again, they don't really elaborate the purpose of the button.

So out of curiosity, I sign up for the website again under a false name, etc., & during the whole sign-up process, with the exception of two miniscule mentions in the tiny "terms & conditions" link next to an agreement checkbox, there is no mention of the monthly charge. Terms & conditions is often a general reference to things like shipping, handling, etc., & the company takes advantage of this. You can argue that it is a customer's responsibility to read everything, but there's a point where it becomes bait-and-hook. They know it's misleading; they take advantage of unsuspecting people. Not noticing this does not make people dumb; most people aren’t going to see that, as you can tell by the majority of reviews from people on here. And just to state, what's the purpose of paying $40 a month when you're buying shoes, purses, etc. On top of that?

So while I wait for my refund & browse reviews, I discover all the customers of this website that this has happened to... A two-star overall review doesn't lie. The fact is this: if your site were really that fantastic, you'd be getting way better reviews. But you're not.

Ladies, there's better shopping experiences elsewhere. Don't bother.

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Krystal Eckerty
Chesterton, US
Oct 06, 2014 12:33 pm EDT

I totally agree I had no idea that they were going to take money out if my account. I only bought one pair of shoes and that's all I intended on buying. I can't believe this website.

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ms bee
Tampa, US
Dec 16, 2011 7:17 pm EST

Seeing as you have to accept the terms and condition prior to purchasing anything online; you can't blame anyone but yourself. As a consumer it's your job to educate yourself on what your are purchasing. You can not "assume" that the company will tell their entire business plan as click through a shoe catalog. I actually read the terms and conditions on the website and it clearly explains, in detail, how the website works. It took all of 5 minutes of my time and now that I fully understand how the membership works I can make a clear, educated decision on whether or not I want to spend my money there. Sounds like you didn't do your homework and now you want to blame someone else. Classic.

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Mp05155
, US
Aug 04, 2017 10:42 am EDT
Replying to comment of ms bee

The above comment appears on the comments' section of many other complaints. It's clear that the rude condensating author is related to the company.

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6:27 pm EDT
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JustFab hidden subscription

This is for people who are contemplating whether or not they should buy products off of justfab!
Dont do it! I found out about the company through their ads and decided to check out the page... Like many I was drawn into it by their $39.95 deals on shoes, and I got sucked into buying a pair when I found out the first product would be half off. I was completely fine with joining a membership, because I am a "vip member" of many different retail shops of course none making me pay $40 a month! Just fab does! They will automatically deduct $40 out of your account every month whether or not you want to buy something or not. They claim, you can "skip the month" by going on the page between the 1 and 5 of every month and clicking a button but 1) what woman, between worrying about all sorts of bills well remember to go to this websites page and click skip 2) heard of many people who clicked skip and still were charged the $40.
Im still waiting on my order... They sent me a tracking number.. Which when I called fedex said they didnt have a record of it.
Oh and when I just called to cancel my membership, I literally had to fight with the lady on the phone to get me to cancel it. She talked for a straight 2 minutes telling me to keep the account while I literally tried to talk over her and say no just cancel my account> I now will call my credit card company and make sure just fab does not try to take out any more money.
Dont do it! Its a shady online site! There are so many other places where you can get cute shoes for cheap... Dont risk it.

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9:31 am EDT
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JustFab complaints??

I've been a member of this site for 5 months and I don't get why these complaints are even listed! It is very apparent that each month you have to make a choice to either: make a purchase by the 5th of the month or hit the "skip this month" button to either skip the month or make a purchase at a later time that month! The person that doesn't read the guidelines or at least the faq's before they give out their cc info needs to have their head examined. What part of: "... A monthly vip membership.." and "... You will be required to choose... By the 5th of the month..." don't people understand?! I love this site and am happy with the quality of shoes I have chosen so far. I mean, $40 is a great price and I expect a $40 pair of shoes and not a pair of d&g's. I look carefully at the close ups and decide from there. So far so good!

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Kibreike
, US
Jan 04, 2013 3:57 am EST

I purchased some jewelry and purse. One, they sent the wrong thing. Two, it was broken. Three, they wanted to charge me a restocking fee when I would not reorder with them. Four the purse was green, not blue and they wanted to argue with me about it. Five, when I tried to fix this online, the girl disconnected me.

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Siwalke
, US
Nov 08, 2012 4:58 am EST

This website run but idiot. It's poor quality shoes, they suck at answering the phone(I am actually trying to get a hold of them now, it's been 30 minutes) and the charge you monthly! You are better off buying from walmart than these Eff-sticks.

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Occined
, US
Mar 07, 2012 1:14 pm EST

Charges to my credit card up to $130 without notification. Cheap merchandise; everything is vinyl and looks cheap; limited selection.

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BCarroll
Littleton, US
Feb 07, 2014 1:20 am EST

On December 16, 2013, I ordered a pair of boots for my daughter from JustFab.com as a Christmas gift. I used my PayPal debit card to complete the purchase. Unbeknownst to me, I was signed up as a VIP member which resulted in two charges of $39.95 (01/14/2014 and 02/06/2014). When I discovered the February charge, I immediately logged onto my PayPal account, found the phone number for the company and contacted them.

The representative informed me that I got a discounted price on the boots for signing up for the VIP membership. I offered to pay the difference in order to be removed from the membership, but the representative did not respond to my request. He agreed to cancel my membership, but would not agree to refund my money. It was difficult to communicate with him due to a language barrier and his aggressive sales tactics.

I feel that the company uses deceptive practices in order to get customers to sign up for an expensive membership. They claim that I should have received email messages reminding me that the charge would be coming out of my account, but I reviewed all emails from them and have seen nothing of the sort. All I have received are advertisements for their products. In the end, I’ve paid a total of $79.90 for a membership that I never wanted or knowingly agreed upon.
On researching more about the company’s tactics, I came across this article from TechCrunch (http://techcrunch.com/2013/09/27/not-so-vip/)

“The company [JustFab.com] is, however, abusing a tricky UI, loaded with dark pattern design gimmicks like forced continuity and sneak into basket – all in the name of getting customers to sign up for a JustFab VIP membership they may not have wanted.
Used at least lightly by many e-commerce sites, dark patterns are ways web designers use the irrationality and laziness of any given human in order to increase the bottom line. Many argue that they’re unethical. In fact, the EU has passed a mandate that its countries push through laws protecting consumers from misleading subscription interfaces, which Germany was the first to enact.”

There are thousands of complaints against JustFab.com and I now wish I had researched them more carefully before buying from them.

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8:00 pm EDT
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JustFab money-hungry, rude company!

This site is a nightmare! I have been a member of shoedazzle for a year now, and they are 1000x better than jf! I swore I canceled my account with jf prior to a new showroom release, but then I saw a charge from them for $39.95. I tried calling, but good luck ever getting through! I waited 18 minutes once before just giving up. The live chat is almost never available and they just give you automated messages and barely help the problem. Credits aren't transferable, so I couldn't give it to someone. So I had to buy something or forfeit my $39.95 turned credit. I bought a purse & I hate it! It smells like fish bait, it's uglier in person, but I won't be returning it because I don't want to deal with the customer service. I called today to cancel and the lady would simply not let me. She went on and on about the october showrooms & how i'm "totally going to like it". She offered me a 25% off discount. After her rant of trying to convince me to stay, she never mentioned the discount again. When I asked a question about "how to use it" there was a long pause and was like "um what? Your phone is breaking up." no it wasn't, you just want to sucker me into staying & completely rip me off. She then proceeded to say that i'll have to call in on monday with my order to use the 25% off. That's stupid - the new rooms come out on saturday... And if I do "happen" to like something, it'll probably be gone in my size. I'm going to call monday regardless to cancel my account. I would never recommend this site to anyone - it's not worth the aggravation. Customer service is horrible! They don't answer, and when they do, the problem isn't solved. Take your business to shoedazzle! It's so much better.

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Dat.diva
Denver, US
May 09, 2013 5:26 pm EDT

I ordered a pair of shoes for their special $19.99 no shipping. I received a charge the next month for $39.95 when I called to ask about the charge she answered I had been upgraded to a VIP membership. I never asked for a VIP membership and I don't want one. It took me 7 calls to get someone who does not speak very much english on the line and when i asked for a manger the manager sounded just like the prevous person I was on the phone with. I had to dancel my debit card because not once did she agree to cancel my account. BTW the shoes don't fit and the color is faded.

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purpledice
ochelata, US
Jan 29, 2013 8:40 pm EST

I still am with them and have amassed I think 5 pairs and have only had to call them once with this last New Years special they had with which I chose a pair of boots that are such a total PITA to get on (the cuff is just made too tight for probably 90% of women who have NORMAL sized calves) and in struggling to get them on and my pants tucked in good just to wear them in the house to break them in, managed to have half of the glued on decoration begin coming apart and/or loose.
Upon reaching their call line, was told that they could not change them out because it was a 2fer special and they had to way to put a price on an otherwise free pair. I wasn't going to bother arguing because she is technically right.

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Janice77
Norristown, US
Feb 14, 2012 11:44 pm EST

I joined a year ago and after providing extensive feedback about my preferences, rating shoe choices etc. they still don't provide very many options I like so since it was becoming a headache to remember to skip every month I wanted to cancel. They won't let you cancel online; you have to call their customer service # where the customer service rep will try overly hard to convince you to stay. The lady I spoke to, "Jessica" kept asking if I'd "really" given feedback so they'd know what I wanted, and I said if they don't know after a year's worth of feedback they never will. She asked if I'd ever asked for more selections and I said yes, but I'd learned that they still charge you $$ even if you don't like what they offered and ask for more choices, so I'd learned to just skip. I was nice at first, saying 'look, I don't want to argue, providing more and more feedback is just another chore I don't have time for, I just want to cancel. Please cancel my account". She CONTINUED to argue with me and talk over me. It was pathetic actually; you'd think I was their only customer. After she started rehashing the same arguments I'd already answered, I said "Look, please cancel my account or I'm going to report this company to the Attorney General of the Commonwealth of Pennsylvania...I just want to cancel, that's it". Well that shut her up and she was most helpful after that, so I recommend threatening to call the AG's office of your state (I would have too, I deal with them all the time through my job). I will say the couple pairs of shoes I bought from them were excellent quality and fit, it's just that they are a hassle to deal with. Now I guess I'll find out if "Jessica' really cancelled my account or not.

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purpledice
ochelata, US
Feb 10, 2012 6:46 pm EST

It's mostly true about the shoes you would really like conveniently not being available in your size which they know because of the little survey you filled out and their selection is limited but I have ordered a pair that felt like I still had the sneakers on I had previously removed. SOOOO comfortable! I can't see them not lasting long because I don't wear the same pair of shoes over and over so as to wear them out so fast whether they are crappily made or not.
If they were as bad as the numerous complaints I have read, mostly the same thing over and over, then I don't see how they would still be in business if everyone is closing their CC account or bank account in order to avoid being charged.
I just ordered and received the first pair on the 5th and received on the 9th so there shouldn't be any reason why my month would start until the 1st thru the 5th of next month but I keep a close eye on my back account and will see if and when charges do or don't start happening.
Mostly tho, I am curious to know why a company for women to have shoes would offer a free gift of a sort of trashy men's magazine---MAXIM? Rather humorous if nothing else.

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khmem
Memphis, US
Nov 25, 2011 6:42 pm EST

I purchased 2 pairs of shoes from Just Fab in October. One pair was great. The other ran small, so I returned it. I was excited about ordering more shoes in the future, so rather than a refund, I opted for a store credit, rather than a refund to my credit card. However, today I was looking at my credit card statement I noticed that they had charged me again. When I called they let me know that they automatically charge you for a pair of shoes each month and that you can "opt out" each month. They were quick to credit the charge, but when I told them to close the account to avoid future automatic charges, they told me that it would mean I could not use my store credit on an inactive account and that I would have to call them rather than using the website to use it. So, I told her to just deduct the restocking fee and credit the rest back to my credit card. She said they couldn't do it. When I asked for a manager, she told me a manager would tell me the same thing. When I persisted she put me on hold, but then came back to tell me that there was not a supervisor available. I told her that I was not going to just accept that and that I needed a manager to call me back. Then miraculously she put me on hold and got a manager, who eventually issued the credit as I asked and closed the account. Horrible business practices. By the way I am a person who usually catches things in the fine print. I'm not sure where they tell you about the automatic monthly charge, but it must have been very, very fine print. Stay away from just fabulous!

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AllieKats
Snohomish, US
Nov 08, 2011 6:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

contact your bank, dispute the charges and close you credit card account. I feel your pain, I went through the same thing.

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A. King
Walnut Creek, US
Nov 06, 2011 7:01 am EST

JUST FABULOUS IS A COMPLETE SCAM I had no idea that Just Fabulous was charging my CC every month until I finally got my back statement. I purchased 2 pairs of shoes in Aug 11, the day I received them I was really disappointed. There shoes are very wide and the sizes vary. I returned them the very next day. I waited for three weeks and decided to purchase 2 pairs for a friend with my "credits" on the return. I was shocked to find out that I had no credits.
I called the "customer service rep who over talked me, then put me on hold for over 18 minutes. When she finally came back her answer was "we have been way too busy to put your credits on, and you have been charged for the shoes you just ordered" I explained when I returned the shoes and again she over talked me and was very Very rude! I asked to speak with a supervisor, she put me back on hold for 15 minutes Then had the nerve to say, we are now closed and you have to call back again! I have sent several emails to customer service and called leaving messages for a supervisor to contact me. We are now into November and I still have NO CREDITS, and even after telling them they have No permission to charge my card, they still are and I have no return calls or emails from them! How can I stop this SCAM? Allison K

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7:05 pm EDT

JustFab the merchandise is crap

Thought I had just ordered one pair of shoes, then $39.95 charges kept showing up on my bank statement. I called to have them refund my money, but they said once the amount is charged it becomes a store credit and is not refundable to your bank account. I had no clue I was signing up to a monthly club. Also in the faq section it doesn't say that they can't refund "store credits", that is buried in the fine print. Now have had to call bank to dispute the charges.

The merchandise is crap.

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9:33 pm EDT
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JustFab shipping customer information?!

Ladies be ware! I am a new customer of just fabulous (and have only placed 1 order) but will be canceling my subscription as soon as possible. Today I received what I though was the order I place. After opening the package I discovered that I had received another woman’s order. Included in the box was a shipping form with her full name, shipping address, phone number, billing address, and the last 4 digits of the visa card used to place the order. After reading about and experiencing fraudulent credit charges first hand I immediately called just fabulous to get the situation straightened out. I spoke to the customer service representative (who was less than concerned about the mishap) and she emailed me a return-shipping label so that I could return the shoes.

Due to her lack of concern (about what I consider a very serious incident) I asked to speak to a supervisor. I was transferred to someone (who shared the same lack of concern as the customer service representative) and explained my story again. She said that situations like this “rarely” happen (meaning they have happened before, yikes!) and told me she would notify the warehouse. Knowing how upset I would be if it was my information being sent to a random person I started to explain the privacy and possible legal implication this could cause. I wanted to know that she understood that just fabulous has access to some very serious and private personal information and has the responsibility to treat it as such. Instead of listening to my concerns she hung up on me midsentence. I have received no return call, not follow-up email, only the return-shipping label so that I can help the company and return the shoes that are not mine. I can only speak for myself, but I think this situation shows a great deal about just fabulous as a company, and how they view their customers. And I can’t help but wonder if they will notify the customer to let her know that her personal information has been compromised.

It is safe to say I will not be a returning customer (how could I enjoy my fabulous new shoes knowing there is a possibility that some identity theft has my information?!). Instead I will be making my monthly purchases from kim kardashian’s company shoedazzle. They work exactly the same as just fabulous – same website format, same recommendation style, and same pricing, and in my opinion have much cuter styles. I just placed my first order with them (2 new pairs of shoes, and the dazzle deal of the week, a matching lap top carrier and notebook).
Check them out! www.shoedazzle.com

It seems to be a much safer alternative to just fabulous. (so far at least)

I hope this helps some of you avoid a potentially bad situation!

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JAHkira
, US
Apr 23, 2022 1:03 pm EDT

They hung up on my too they are THEIVES

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Annonym0us
Edmonton, CA
Jul 25, 2012 2:08 pm EDT

I ordered a bag on June 25, it's not July 25 and I STILL have gotten no updates on USPS! I've emailed and called them, they told me to call customs. Like that would help?! They basically have the worst customer service.

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MTCM09
, US
Jan 23, 2012 7:40 pm EST

OMG, you are so dramatic. No one can buy anything with the last 4 digits of your credit card even if they do have your address. people drop receipts on the ground from the grocery store all the time with their last 4 on it. they would need your date of birth, your last 3 numbers off the back of your card AND the expiration date. Even worse you just promoted crappy Kim Khardashian.

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lalalalalalalala
, US
Jan 20, 2012 4:25 pm EST

GOSH! i just read this info after tried to order the shoes from that website and you know what my correct info is on there but the website kept saying wrong address n it wont let me Del. my number/card number. when i tried to unsubscribe it said "the web is currently cant be unsubscribe" i am pretty sure its some kind of scam on this website.

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JAHkira
, US
Apr 23, 2022 1:04 pm EDT

it wont let me delete mine either the person hung up on me when i asked

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neran001
Troy, US
Jun 03, 2011 2:52 am EDT

OMG! They are the worst...
I ordered shoes on the 20th of May, received an email saying order was shipped on the 23rd with a UPS tracking lable number. Figured it would take maybe 3-4 days, when I did not receive the order by 31st, I called them and they said you need to call UPS. I did excatly as they instructed me, come to find out all they have done is create a lable but never shipped the order out. When I contacted customer service to explain my frustration, they totally did not care about my concern so I decided to send and email and the response was contact our customer service! (LOL) Ladies don't do it...they are not going to be around much longer...

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4:54 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

JustFab - shady subscription policies

Beware! The site does not make it clear, but this is a shoe of the month club. Usually monthly clubs have this blazing everywhere. This site does not! It's very sneakily hidden. I'm a seasoned web user and online marketer, so I know how clearly things should be explained. And they fail in making it known that they are a monthly club.in fact, the reminder...

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JustFab Customer Reviews Overview

JustFab is an online subscription fashion retailer that offers a selection of shoes, clothing, and accessories. Customers can browse through an array of styles and designs tailored to their personal fashion preferences. The service provides a monthly membership model, where members receive personalized outfit picks and have the option to purchase items at discounted prices. JustFab emphasizes convenience and personalization in its shopping experience, aiming to provide fashion-forward products for a variety of tastes and occasions.

JustFab In-depth Review

In Summary: JustFab offers a trendy and diverse selection of footwear and accessories, tailored to subscribers through a monthly membership model. With a user-friendly website and a range of stylish products, JustFab appeals to fashion-conscious shoppers. However, the subscription model may not suit everyone, and it's important to be aware of the terms to avoid unwanted charges. Quality and durability can vary, so consider reading reviews on specific items before purchasing. Customer service is responsive, and the brand has a strong social media presence, engaging with its community and offering exclusive collections through collaborations.

Website Navigation and User Experience: The JustFab website provides a seamless and intuitive shopping experience. Navigation is straightforward, with clear categories and filters that make finding products a breeze. The site's design is modern and visually appealing, enhancing the overall user experience.

Product Range and Selection: JustFab boasts an impressive range of products, including shoes, handbags, and clothing. The selection is regularly updated with new styles, ensuring that customers have access to the latest fashion trends.

Pricing and Value for Money: JustFab's pricing is competitive, particularly for VIP members who receive discounts on products. The value for money is generally good, though some customers may find the quality inconsistent with the price point.

Membership and Subscription Model: The JustFab VIP membership offers benefits such as discounted pricing and exclusive deals. However, it's a subscription-based model that requires attention to monthly charges. Customers should be aware of the commitment and the need to 'skip the month' to avoid automatic billing.

Quality and Durability of Products: The quality of JustFab products can vary. While many customers are satisfied with their purchases, others have reported issues with durability. It's advisable to read reviews on specific items to gauge their quality.

Size Availability and Fit Guide: JustFab offers a comprehensive size range and a detailed fit guide, which helps customers find the right size. Reviews suggest that the fit can be hit or miss, so checking the fit guide and customer feedback is recommended.

Style and Trend Relevance: The brand is known for its fashion-forward and trendy designs. JustFab stays up-to-date with current trends, offering styles that are often seen in fashion magazines and on social media influencers.

Ordering Process and Checkout Ease: The ordering process on JustFab is straightforward, with an easy-to-use checkout system. The website's performance is smooth, making the shopping experience hassle-free.

Payment Options and Security: JustFab provides multiple payment options, including major credit cards and PayPal. The site uses secure encryption to protect customer information, ensuring a safe transaction process.

Shipping and Delivery Services: Shipping times and costs are reasonable, with options for standard and expedited delivery. Some customers have experienced delays, but these instances seem to be the exception rather than the rule.

Packaging and Presentation: Products from JustFab are typically packaged well, arriving in branded boxes or bags that protect the items during transit. The presentation aligns with the brand's fashionable image.

Customer Service and Support: JustFab's customer service is generally responsive and helpful. They offer support through various channels, including phone, email, and live chat, to assist with any issues or inquiries.

Return, Exchange, and Refund Policies: The brand has a clear return and exchange policy, with a generous timeframe for customers to send back products that don't meet their expectations. Refunds are processed in a timely manner, according to customer feedback.

Customer Reviews and Testimonials: Customer reviews on JustFab's website and third-party platforms are mixed. While many customers are happy with their purchases, others cite concerns with quality and sizing. It's beneficial to read a range of reviews before making a decision.

Loyalty Programs and Rewards: JustFab offers a points-based loyalty program for VIP members, rewarding customers for purchases, reviews, and other interactions with the brand. These points can be redeemed for discounts on future purchases.

Brand Reputation and Transparency: JustFab has a mixed reputation online, with some customers expressing dissatisfaction with the subscription model and customer service. However, many others enjoy the VIP perks and product selection. Transparency regarding the subscription details could be improved to ensure customers are fully informed.

Environmental and Ethical Practices: Information on JustFab's environmental and ethical practices is not prominently featured on their website. Consumers who prioritize sustainability may need to do additional research or inquire directly with the company for this information.

Community Engagement and Social Media Presence: JustFab has a strong presence on social media, engaging with customers through various platforms. They actively post updates, respond to customer comments, and create a community around their brand.

Collaborations and Exclusive Collections: The brand often collaborates with celebrities and influencers to create exclusive collections, which adds to the appeal for customers looking for unique and trendy items.

Overall Satisfaction and Recommendations: Overall, JustFab offers a unique shopping experience for those who enjoy staying on-trend with the convenience of a subscription service. While the quality and fit may vary, the style and affordability make it an attractive option for many. Customers should be aware of the subscription details and read reviews to ensure satisfaction with their purchases.

How to file a complaint about JustFab?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with JustFab in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with JustFab. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against JustFab on ComplaintsBoard.com.

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Contact JustFab customer service

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www.justfab.com

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