JustFab review: shady subscription policies 52

I recently signed on with this account and purchased a pair of shoes that looked like a reputable pair of heels online. When I recieved them in the mail several days later, they looked like I ordered them from Fisher Price. Hidious. Completely dissatisfied with the shoes I went to the website to cancel my membership and read return policies. I had to call them in order to process all of this. I was on hold for 40 minutes before talking to a consultant... and she was unable to fulfill my request. It does not specify in the terms and conditions that the 39.95 refund is not authorized to a dissatified customer of a previous purchase. The payment is still pending in my account. I want to cancel my membership which will remove any credits, but keep my money? I asked to talk to a supervisor who would be able to authorize a refund, and I was told they were in a meeting and unable to talk. I will make sure everyone knows the horrible experience I have had with this company. Better Business Bureau is my next stop.

I got suckered too. It's clear most of the "I love Just Fabulous!" comments are placed by their people, or "friends". This model violates EVERY point of internet marketing ethics ever published. I'm going to reverse the charge on my credit card just to create a little work for the scammers. Unlikely it will stick but it'll be fun for a moment.

Well...you may like cheap shoes and bogus policies...but I do not...so i choose to not use their fraudlant services. Oh and I did opt out...they claim that it did not take and I was charged anyway. and I think that calling peoploe ignorant in todays world...is not so smart. I amglad you are happy with it..but it is not for everybody. This is called a complaint board...if you are not complaining...get out.

Well...you may like cheap shoes and bogus policies...but I don't...so i choose to not use their fraudlant services. Oh and I did opt out...they claim that it didn't "take" and I was charged anyway. and I think that calling peoploe ignorant in todays world...is not so smart. I' mglad you are happy with it..but it isn't for everybody. This is called a complaint board...if you aren't complaining...get out.

I am a customer of Justfab.com and their "club" is well defined maybe it wasn't when you sighned up. when I followed the link from Facebook I read all the policies and I was aware that if I didn't pick a shoe for the month my debit/credit card would be charged 39.95 and it would be a credit on my account should I wish to place an order at a later time. I also receive the emails that advised you when you have to "opt out" of making a purchase for the month to prevent your debit/credit card from being charged. If you don't like teh shoes don't put your debit/redit card on file it is not asked for unless you are placing an order. READ THE FINE PRINT, PAY ATTENTION TO THE POLICIES. All you people on here blasting justfab because you were too ignorant to read the policy of the club clearly it is YOUR OWN FAULT IF YOU WERE CHARGED FOR ITEMS BECAUSE YOU FAILED TO OPT OUT I admit the poliy is long and boring but if I am going to join your club I need to know all the rules, regulations, policies, charges, etc. Columbia House and Doubleday book club have the same policy as far as their "featured selections" go if you don't log into your account and "opt out" purchasing the "featured selection" your debit/credit card will be charged and the item(s) shipped. READ THE INFORMATION BEFORE YOU START PROVIDING YOUR PERSONAL AND FINANCIAL INFORMATION TO ANYONE. I have had wonderful customer service and my emails are always responded to in a reasonable amount of time . Get over it. BOTTOM LINE it is your own fault for not reasearching the vendor and reading theit privacy policies that CLEARLY HAVE A LINK FOR YOU TO READ BEFORE YOU SUBMIT YOUR INFORMATION FOR REGISTRATION ON THE SITE. Just fab has beeb good to me and I have had no problems wht so ever. I love the shoes I have purchased and I have never been charged for a month in which I opted out to make a purchase for that month.

I called when they charged my card and they said they were going to refund my money. I actually went on there and pressed the button that said I don't want any shoes this month but I guess they ignored that. Oh..and if there are any problems you have to call them during the day. if you want to cancel your membership, you have to call them...but if you want to join...all you have to do is sign up online. When you call to cancel your membership they badger you to try to make you stay. I only joined because I was helping a friend buy some shoes for his wife. Sad that they resort to these kinds of business practices in order to sell some shoes. Oh..and if you email them...they don't even read your email..and then you get a form letter in return.

I agree! I had the same issue. Justfab should make it blatanley obvious to all (and not just in the small prints, so to speak, of the terms and conditions) that not reading their monthly email within 5 days of being sent has a financial implications on YOU... because once you've made a purchase, a mothly 39.95 fee will be charged to your card, even if you didn't purchase anything. Get over yourselves justfab! You're no different than the usual junk email we get from other stores, except other stores don't charge the consumer for deleting or not making their email a priority. Furthermore, the shoes are not of good quality. The main page of their website states that its an easy return polity but again only in terms and conditions do they tell you that there is a restock fee.

What can I do about this to get my mone back?

I totally agree, this company is a total scam and their merchandise is below any even quality shoes I ever bought.

So true, what can i do about this?