Just Energy Natural Gas Supplier / failing to cancel contract as requested

Buffalo, United States Review updated:

After a phone conversation with Just Energy requesting cancellation of my contract, and also paying a pricey exit fee, I discovered they are still listed as my supplier on my National Fuel bill. They had told me it would be taken care of at the time, months ago, and that I could return to having National Fuel as my supplier. My daughter-in-law noticed I was being billed almost double than she was for a larger house with more gas-related useage on a daily basis. She noticed I was still being billed by Just Energy as my gas supplier. . I am sight-impaired by macular degeneration, so it was more difficult for me to see my bill, and I had talked to Just Energy myself on the phone, so I was rest-assured that the transfer of my gas supplier was taken care of. Many months later I had her check my bills for me. I had not receive a bill or statement showing the exit fee, I just sent it to them as per our phone conversation. There is no proof as a result. I will try cancelling again, but the complaints I see online are discouraging, indeed.

Feb 19, 2014
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  • Jo
      25th of Apr, 2014

    MY mom, s 78 and this two guy, s sucked her into two contract, s for 5 year, s electricity and gas company, s for free progarmable thermosast what the hell is going on with this company it, s going to cost her all the little money she has. It, s a SAD CASE MAN

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