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Just Energy


deceptive sales people and huge fees

Complaint Rating:  93 % with 28 votes
93% 28
Contact information:
Just Energy
Calgary, Alberta
Horrible company. Sales people that come to your door and give misinformation about what the company is. Cancellation fee is huge, over $600, which is apparently allowed in Alberta. Never ever ever sign on with this company. Very unhappy I ever signed a contract with them - very costly mistake.
Complaint comments Comments (1) Complaint country Canada Complaint category Utility Services


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N  8th of Jan, 2014 by    0 Votes
My Name is Amarjit Dhillon.
Just energy rep came in person to my home in Feb 2013 and asked us to switch to Just Energy as electric supplier as apposed to my current supplier NStar. I was told multiple times that JustEnergy will always be lower or equal rate than current supplier. I ensured multiple times and I told then it is no brainer to not to switch to Justenergy as I always going to say money. I confirmed that with the rep.
I did not pay close attention to my bill and recently found out that Just energy was always charging lot higher rate than NStar. I called NSTar for some of my utilities question and I was informed by NStar that I am paying lot higher per kilo watt price than NStar is charging, I was paying 30% more.
But FirstEnergy told me that their prices will always be lower that NStar, this was the main reason I switched to JustEnergy.
I called JustEnergy and asked for explanation, and they told me that they do not know what their sales rep told me. They said that those are private contractors. They said that your contract never said that they will charge less or equal to your current suppler etc. My December electric bill came as $1270 for a single family home. What is this.
This is totally ripp off company and they ripped me alomost 1500 dollars, I told them to cancel my account and I want my bill to be fixed as I was explained when I switched. They refused to do that and they said that cancelation of account will take 1 to 2 billing cycles. 1 - 2 billing means that I will be paying higher rate for aleast 2 months more.
I search this company online and there are complaints everywhere. Please help. I want to fill law suite against this company,
Do not do business with this company Please.

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Just Energy Logo Just Energy
Customer Care Service
200 - 6345 Dixie Rd
Canada - L5T2E6
+1 877 516 XXXX
+1 888 548 XXXX
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