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4.4 56 Reviews

Just Brakes Complaints Summary

47 Resolved
9 Unresolved
Our verdict: Expect excellent service from Just Brakes. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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4:36 pm EDT
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Just Brakes Avoid the scam

Went to a Just Brakes in Houston, on HWY 6. They took my brakes apart, had me come into the garage and quoted me $800. I said I wanted a second opinion. They told me they didn't know if they could put it back together because they broke some part taking it apart. I didn't say anything, I just went and sat down. 45 minutes later the manager comes in and tries to tell me I need to walk down the road to a auto parts store and buy a part myself, out of pocket. I said, "No. If you couldn't get it back together, you shoudln't have taken it apart." They called some kind of general manager, or the main manager, and he can in and looked at the car and left. Then they ended up putting it back together. I can imagine that some people might just get intimidated by this stuff. The mechanic and the manager on duty, basically made it seem like if I didn't pay the $800 repair I would have an unusable car and that I couldn't drive it out of there. I was prepared to pay more than the 99.88 fee they advertise, I understand there's other stuff that often needs to be done. But they tried to charge me 8 times as much, and then tried to bully me into doing it by acting like they couldn't get my car to be driveable.

Stay away- avoid! This place is very shady.

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egwazo
delt, US
Nov 28, 2010 1:00 am EST
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WE WENT FOR 99.00 DOLLARS DEALS AFTER 20MINS OR SO OUR PISTON FROM REAR WAS LEAKING. iT WAS ESTIMATED 500.DOLLARS. WE INSISTED ALL WE WANTED WAS THE 99.00 DOLLARS DEAL AFTER THAT WE WERE TOLD WONT BE COMPLETED IF WE DO NOT ACCEPT. WE SAID NO SO THEY REDUCED TO 245.00 DOLLARS SOMETHING WE DID EXPECT TO PAY AT ALL. WE FELT LIKE WE WERE BEING HELD HOSTAGE. WE HAD NO CHOICE BUT TO PAY WE WILL NOT GO THERE ANYMORE.

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justbroke
Englewood, US
Mar 25, 2010 1:05 pm EDT

The work done on my wifes Chevy Venture was of the lowest possiable quality.
The over lathed the rear drums.
On the fron the did calipers and pads and failed to seat the dust boot around the piston.
This caused the pistons to not retract therby causing the pads to wear prematurely and grooving the roters.

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JdCc
, US
Feb 01, 2010 2:32 am EST

Don't use them. They are crooks. I experienced the same bait and swich, pull your car apart and needlessly sell you calipers, roters and any and everything they can think of to take your money. You get backed into a corner because your car is in pieces on the shop floor. Dishonest business people.

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L C. V.
San Antonio, US
Jan 25, 2015 1:17 pm EST

DO NOT believe that Just Brakes is 'under new management' as they are trying to say in every response to the horrifying complaints. They are the same lying bottom feeders they always were. DO NOT use their services. I repeat DO NOT use Just Brakes for any reason

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jam465
Rydal, US
Nov 28, 2010 3:11 am EST
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I went in to Just Brakes around 10 years ago in Canton, GA for one of their '99.00' deals and was told something very similar regarding additional servicing that was needed in the amount of around 500.00. I told them that didn't have the cash for that and the dropped it down to around 250. Afterward, I told them that I didn't have the cash for that either and they then started asking me questions like "how do you feel about driving an unsafe vehicle?" I kept repeating the fact that I did not have the cash and they finally stopped with their tactics. The service man drove my truck out of their bay in a very aggressive manner, slammed my door, threw my keys at me, and walked away like he was pissed off. They are schisters and I will NEVER visit them again. Their business model of intimidation, lies, and scare tactics will eventually eliminate their customer base.

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10:13 pm EDT
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Just Brakes ripped off

My Tacoma needed new brake pads admittedly it had been about 45, 000 miles and I knew it needed done. Wanting to go to a place where they knew what they were doing I called the Toyota dealership the quoted $225.00 for new pads. Seemed high as dealerships are. So I got talking to a neighbor who just took her newer model honda in for a brake job, $149.99 she paid at just brakes with no problems. sounded good I took my truck in this morning. After getting the 149.99 quote I left and went home then the call came telling me the pressure cylindar was shot in the right side uneven wear on the left side and the the price would be a total of 514.54. I asked them to get the truck ready and I would come and get it. They told me that I would have to pay a 90.00 fee for trouble shooting the brake system to get my truck back. So I am out over half the cost of getting my brakes done, and no brake job. After getting over being mad I called and told them to just replace the brake pads for the 149.99. They refused to work on the truck unless I agreed to replace all the parts they said needed replace. Talk about a rock and a hard place. This is a scam business, do not patronize theis type of establishment they take advantage of consumers. Never again.

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Valerie
, US
Nov 07, 2008 12:26 pm EST

Went to the Just Brakes today to ask about a simple worn pad change. They said it would fall under their $99.88 deal, but as they took the car in the manager stated that the pads would have to be specially ordered from the dealer and that my total went from $99.88 to over $240.00. Of course, I said no way, and had called the local Autozone to see if they carried them.

BTW, Autozone does have my Infiniti brake pads for $22.99.

Don't ever go to Just Brakes unless you enjoy being ripped off.

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Mariaroche
Mesa, US
Mar 02, 2012 6:36 pm EST

Yes, these guys are CORRUPT and they train the outlets how to defraud customers. They do not look for return business and they hire dishonest crooks without any Auto Industry work experience and train them to deceive by paying commissions and encouraging them to cheat customers brutally and excessively - they do this in every state they operate in! ALWAYS REPORT THEM TO THE STATE ATTORNEY GENERAL AND FEDERAL AND STATE AUTHORITIES. Good Idea to post their activities on the internet.
They are more like Gangsters than auto repair guys - they give the industry a bad name. They are SCAM Artists and often charge for work they don't even do. NBC Nightline has videos where they charge for brake fluids and use inferior parts; also, expand the job lying to the customer and doing work that doesn't need to be done just to pad the bill and make more money. OFTEN, THEY CHARGE FOR SERVICES AND PARTS THEY NEVER EVEN DO - 100% PROFIT FOR THEM AND BIGGER COMMISSIONS FOR THE CROOKS THEY EMPLOY AS "SALESMEN".

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dallasmsl
Bedford, US
Oct 13, 2011 5:54 pm EDT

Mkstitch obviously works for Just Brakes and is probably paid to counter these complaints. Good job Snitch!

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5:40 pm EDT
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Just Brakes Crooks

The $99 brake service is a scam. When i was in the store seven customers came in the store and Just Brakes had none of their pads in stock. Then they will charge you $160 for the brake pads that they have to order. After that they will walk you to your car and tell you that your caliper pistons are sticking, and that your entire brake system will need rebuilt. I got out at $450 because i wouldn't let them rebuild my two year old calipers. They installed and charged me for parts that i told them i did not want. I told the manager i would not pay for these and his response was "we can put your old parts back on but well have to charge you the labor to put them back on." which was the exact same price lol. It was a complete waste of time because i have to redo them only eight months later. Good luck with their customer service too. They don't warranty your vehicle if you decline any of their recommendations even though ninety percent of the time they are not needed. I

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5:02 pm EDT
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Just Brakes Tried to scam me for $1000.00

I dropped of my car at Just Brakes in N Richland Hills tx for a brake job. I received a call back and was told that my car needed $1000.00 worth of repairs and that by law he could not release my car. I demanded my car back and told him that was a lie. He said it would be ready in an hour. A co-worker dropped me off and my car was still in the air on the rack tires off. I was told everyone was on a break and I would just have to wait. I waited and waited. Finally my car was put back together and the man slammed my keys on the counter and walked off. I was afraid that he may have made my car dangerous. I took it to a local mechanic and got what I needed all along just a brake job.

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6:49 pm EDT
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Just Brakes $99 brake job comes out to $250

I took my 2007 Nissan Sentara in Just Brakes. I dropped it off at 10 AM. I called at 1pm and the manager said it wasn’t done. he called an hour later and said the car didn’t need anything, shocks, etc. were all fine. He called at 3 and said the brakes sit on a “special” boot that they do not carry and it would be an extra $50.00. I finally picked up the car at 4. 4 days later, I hear squeaking from the brakes, worse than when I took it in.

I called the manager and he said they have to be broken in at least 300 miles. I said it’s been like 400 miles. He told me to give it another day or so and call him back if it repeats. So, after a couple more days, still squeaks, so I take it in. He changes the pads. 4 days later, still squeaks. I buy pads myself from AutoZone and have a bud replace them..no more squeak. $99.00 brake job comes out to $250.00. Just Brakes suck.

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6:53 pm EDT
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Just Brakes I would never go there again and I don't want anyone else to make the same mistake.

Just brakes promise a complete set of brakes for $99. When they get you in the door, they make up all kinds of other needs to get you to pay more. The parts they replaced on my sons car should have lasted the life of his car unless he was in a wreck which he wasn’t. I spoke with their regional office and they stood by the fact that he did indeed need these parts. I told them I felt screwed and they did nothing about it. I would never go there again and I don’t want anyone else to make the same mistake.

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4:47 pm EST
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Just Brakes Freakin' Joke - Highly Unprofessional

My fiance's car needed obvious brake work - all four pads, as well as machined rotors. Because they advertise for $99, we took it in. However, they told us the 2007 car also needed to have the rear calipers both rebuilt. OK, fine. $500 later (which we were reluctant about but ultimately OK with), my fiance picked the car up, drove it home, then asked me to drive it because the "brakes weren't working like they used to and sounded funny." Sure enough, there was a constant grinding sound with and without applying the brakes. They also functioned at about 40% of how they previously functioned only the day before (and this was WITH all the "necessary rebuilding and repairs" they said we needed to have done. On top of all that, the entire car reeked of cigarette smoke! Unprofessional and incompetent to the extreme! Avoid this shady franchise AT ALL COSTS!

The brakes ultimately were in FAR worse shape than when we brought the car in. Are you kidding me!?! These guys are a JOKE! I used to change brake pads when I was a kid, including properly bleeding the brakes like you should. I guess I should have not listened to their marketing campaigns b/c this was the MOST unprofessional experience I have ever had with any car shop, regardless of it being a small shop or national chain.

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5:48 pm EDT
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Just Brakes Rip Off Alert! Do not TRUST!

On 11/02/2010 my wife took our 2004 Lexus RX 330 in for repair. It was grinding a bit in the rear and I figured since I had gone in and had it repairs from their originally I would tell her to go back. The money wasn't so much the issue as Warranty Brake Pads save you $50 bucks, it was because they were located next door to her work. Even when I went in the past to them they always tried to upsell me so much garbage, but every time I had gone I knew what was wrong and what I needed. Not this time. She dropped it at 12 noon and they called her at 1 pm stating the following (I have it via email from them too) Replace all 4 roters and rear brake pads. Front Roters: $120.46/ roter Back Roters: $111.96/ roter Rebuild 2 calibers: $129 Bleed Brakes : $44.95 Front Brakes : $99.88 for just labor or $135 with pad and labor Back Brackes: $99.88 for just labor or $135 for pad and lobor The total came to about $900 + Tax and Shop Supplies. So basically $1000. I called and talked to the guy and told him I had just changed the Front Brakes, and this car goes from Georgia to North Carolina on a weekly basis (All Hwy). He said well you should be changing your brakes every 25, 000 miles. I told him I thought you change them when they are at 5% or less of pad left. I told him that he is ripping us off and we will come by and pick the car up. He said he will need 30 min to rebuild everything (famous lines). I told him I will be calling the police if the car is not ready in 15 min. He had it ready in 10 min, my wife picked up the car and drove straight to our local mechanic who we should have gone to anyways. Let me give you a side note of what he had also told my wife. He said she must bleed the brake system as the fluid is very dirty. 2 months earlier when getting an oil change my wife accidently changed the brake fluid in stead of the transmission fluid! So I instantly knew he was messing with me. The front brakes Rotor and Pads had just been changed, by this company! They couldn't turn the rotors even once? The calipers that were now messed up, these guys had put new ones in when I got the pads and rotors done! I've never heard of Calipers going bad twice in 1 year. Anyways, all in all, my actual mechanic who is so trust worthy was like, calipers are fine, the boot had loosened up and I tightened it. And your back brake pads need to be changed. The rotors on the back can be turned and are in perfect condition. The front brakes have 80% of the pad left and look brand new. $1000 down to $140 and I had him put LEXUS brakes back on it. Stay away from Just Brakes, I hope the local news team goes and investigates them.

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Morikami
Chicago, US
Nov 04, 2010 12:25 pm EDT

You should have taking it to your trust worthy mechanic in the first place. Just Brakes special's are inexpensive for a reason cheap parts not meant for a Lexus. My suggestion take it to your nearest Lexus dealer they use O.E. components. Never skimp on the brakes especially if your driving long distance, another thing how did Just Brakes decide to do unauthorized work without your wife's or your consent.

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12:33 pm EDT
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Just Brakes Lies

I went to just brakes to get the 99 dollar deal and as I walked in the door, someone was already complaining about the price going up to 300 dollars! So, they took my car in and came out to tell me to come out and see what all they had to fix. The day before I had checked my brake fluid and it was clean and pink, and also it was about an inch away from the bottom of the cap. So he tells me that they have to flush my brake line and showed me the fluid, which was now all the way to the top and black, they poured something on top. Plus, they had to rebuild the calipers and turn the drums or whatever and what was once 99.98, turned into 330.00 dollars! They told me the reason it was so expensive is because they had to use honda brake pads. This all happened a month ago, my brakes are completely gone already, when I asked the dealership why that would happen, they said that just brakes put some 6 dollar cheap *** shooes on my car! Im going up there tomorrow, after finding out about this and im going to raise ***!

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7:37 pm EDT
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Just Brakes former employee

Boy after reading the complaints most people were dead on, that place is a rip off
the training I received to b/s people into buying needless repairs was to say the least unsettleing. I quit after 8months, and really want to help people with questions they may have before they visit or after they have visited.I will even answ. questions about brake work as well I am A.S.E. CERTIFIED. for 28 years.

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11:50 am EDT
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Just Brakes scam / intentional damage

The store in Pinellas park tried to scam me on a brake job, until I caught them. They intentionally damaged the sensors on my car after I refused the estimate of the work they claim needed to be done. The rotors didnt need replacing, and the sensors did work until, I asked for them to return my vehicle. They claimed I needed more than $500 worth of parts and labor when I only needed pads. I had to replace the sensors they broke. I called customer service and when I was tranfered to someone named Dean, he was rude, said I had to prove everything with the old parts, which I have, and then hung up the phone. I intend to file charges against the store the manager there, and the company for intent to harm and criminal negligence for their deliberate damage on my car.

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6:52 am EST
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Just Brakes Rip Off!

I drive a 2008 Nissan Atltima that I took in to Just Brakes because like everyone else, the thought of $99 repairs sounded to good to be true . . . it was! Admittantly I know nothing about cars but I know enough about human nature to know when I am being lied to about something. When I walked in I asked simply to have my brakes looked at and given an estimate. I reiterated several times I wanted no work to be done without my approval. The person at the desk had me fill out forms for the inspection, which I thought was odd, but he assured me it was for insurance reasons. Afterwards he drove my car about 25 yards into the garage and then asked me "how long have your brakes be grinding like that?" I told him they havent been grinding (he must have heard the cash register grinding up my bill). After about a ten minute inspection he came out and told me the cost to fix my brakes would be $1400! He said the "grinding" was caused by metal on metal and they needed ceramic brakes or some such non sense. I told him to put the car back together (they had already began the job!) and give me back my car. After some back and forth arguing he finally gave me back my car. I drove it down the street to another garage for an inspection, cost for repair and labor $159! Save your time and money, don't ever go to Just Brakes, because they are really Just A Rip Off!

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7:30 am EST
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Just Brakes No warranty honor

I expected an honest brake job. After all, they state "We really do care." I think they care only about running up the price, intimidating you to accept, then not honoring their warranty when you refuse to pay more than is needed. I turned down the over $300 repairs when their employee admitted it was not needed. When the manager got back he refused to honor the warranty and yelled a lot at me. He also said his employee would not say it was not needed. I hope the fellow did not get in trouble or fired for telling the truth.

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5:21 pm EDT
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Just Brakes Overcharged

I needed new brakes & I knew I'd pay at least $100.00. I saw an ad for Just Brakes Pads & shoes for just $99.88. I thought that was wonderful so I went there. Well, I knew that they would need to inspect the current brakes to see if I needed either new pads & shoes or both. But I was not prepared for them to destroy the front brakes just so that they may emphasize their explanation as to why I should get new ones! When I say destroy, they literally used a crow bar & hammer on them because they wouldn't just come right off. I was furious when I saw the mechanic do this! Well, after he managed to literally smash both to pieces he told me that I need new front rotors along with the brakes & I told him that if he didn't use the hammer & crowbar on them that I wouldn't need new rotors. I had new pads put on rotors that were in the same condition before on a different car. Granted the rotors were rusty, but they were still useable. Again he couldn't get the assembly to release so here comes the hammer again. Then the Manager comes out & says the total in materials & labor would be around $800.00! I told him I can't afford that price, which was true. I only had about $600 available in my checking account. He made it so that w/ taxes it came out just a few dollars under $600.

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Valerie
, US
Nov 25, 2008 6:13 am EST

Need to get my wheels barrier replace on the left driver side of my truck, the price started off at $500.00 dollar by the time I got a call the price was $1009.00. Okay, the manager was saying now I need to get my rotor replace and I just had those done last year and brakes as well. Then the manager gave me the long story about my the tire falling off when he place my truck on the lift. Then I told him that I didn't have $1009.00 to get my truck repair, then he stated that if I didn't pay for entire repair, I won't be able to get my truck back with out paying something the minimum would be $500.00. Okay I drop the truck off on 18th of October and I explain that prior to leaving my truck that I didn't have the money.

So, I ask could I leave my truck here until the 31st of October, because I needed time to come up with money. Okay the manager agree I could leave my truck there and won't be charge a storage fee or diagnose fee. Okay after talking to the manager who was very disrespectful about not allow me to have my truck towed, I was speaking with on the phone and he never mention that my truck couldn't be towed. The store manager call me back a hour later and said that my truck couldn't be towed because it only had three tires, so he told the towing company that they couldn't take the truck. I wanted to have to truck towed back to my house which was walking distance. I called the corporate office and spoke the distance manager and he was worse the store manager. Bottom lines is don't ever take your vehicle to any of the Just Brakes they are about making money at your expense.

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Melissa
, US
Dec 25, 2008 5:10 am EST

STAY WELL AWAY... my husband was quoted $99, then once they took the car apart was told it would be more like $650.. when my husband refused this they said that it would be a problem to put it together again.. my husband made the mistake of negotiating with them down to $330; only for us to return 5 hours later and get a bill for $454... when my husband argued with them the fact that they had quoted him $330 upon agreeing to have the work done they called him a liar and showed him some paperwork that he had signed that had not actually had the price displayed there upon doing so... bottom line is that this is a big big con... STAY AWAY.. you will get ripped off and robbed off your hard earned cash... they commit fraud and are cheats and liars.. will be reporting them to the BBB as well

I've also been checking the net for similar complaints, as it seems this company is flooded with them... how do these people stay in business? Surely consumers should be better protected and be able to do more about this sort of thing!

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3:44 pm EDT
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Just Brakes Stay away

Stupid me, I let my husband take my van in for a brake check. The front brakes were just starting to rub and I understood that we'd need the front brakes replaced. Ok. But Just Brakes insisted that the back brakes had fused together - a blatant lie since I'd have felt the performance of my brakes change if the back brakes were fused. There was nothing wrong with the back brakes, but my husband okayed the repair (because I was very sick that day and he didn't want to bother me).

As if the $750 repair of the perfectly fine back brakes wasn't enough, the repair was totally botched. The brake light went on within a day and I took the van back to talk to the manager Adrian. He protested that the light wasn't his fault or his problem.

I took the van to another brake place who then told me that the master cylinder was going out because of the faulty repair by Just Brakes. Now I have to spend another $300 at another brake place to fix the repair because Adrian will NOT fix it. Not only did they destroy my master cylinder, the didn't install the back brakes correctly.

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Just Brakes Cr*p

I'm not even sure where to begin. I have yet to recieve as poor service from any established business as I have recieved from Just Brakes.

From extremely poor workmanship, to unreliable parts, to even worse problem resolution and, on top of all of that, management and corporate employees that are not men of their word and have the worst customer service of all.

I had an issue with work that I had done, a little over a year ago, to a cost of over $600 needing to be redone at cost of just over $700 so I left a comment on their website. A few days later I receive a call from a regional manager (in Georgia) who I think his name was Drex who put me to task to prove my situation. Before I could get back to him I get a call from Bob Marshall in Dallas, TX after discussing the situation with him he informs me that he will call the store in Conyers, GA and have them redo the previously poorly done work. My wife took the car back this morning and the technicians there had no idea what she was talking about. They called Bob Marshall and when he finally got back to them he said he didn't recall the conversation either. (I've never been to Dallas, TX and I certainly don't have a knowledge of the corporate structure at Just Brakes - where in the *** else would I have gotten the name Bob Marshall from?!?

They need to stop using the tag line "WE REALLY DO CARE" because they REALLY don't. I have already shared this story, within minutes of getting off the phone with my wife, with 5 of my co-workers and I assure you I will be sharing it with many more. I will also be posting it to my Facebook and MySpace pages (several hundred people will see those) and my Blog (several hundred more) and I think I will create a YouTube Video -if I make it funny enough it should draw several thousand hits -thank God for the digital age.

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Just Brakes royal ripoff - stay clear: A MUST READ

This complaint has two parts, so bear with me and read on.

Being in the same shoes as all other penny pinchers (especially with the tough economy now), i had the misfortune of taking in my vehicle to Just Brakes, because i heard a slight vibration in my rear brakes when applying them. Mind you, I have a 2002 Accord with all four disc brakes, and the disc rotors are actually bolted to avoid unnecessary chatter upon braking. Car stopped fine and straight, brake pads had 80% life left on them (from the past brake job), and I knew that all i needed was machining the rotors to make them even. Comparing the price for rotor machining in the area, it came to around $80 to machine all four, plus the labor to install them (@$100). So, being a good samaritan to my pocket, here I end up at Just brakes. The same old rehearsed spiel from them, yadi yadi yada, $99.99 and I would be all set. Well, they open everything up, and suddenly, my master cylinder is gone, i need new calipers and brake lines, my caliper is busted, and all in all, it was going to be a $1989 and some change to finish all the work . Right? all this while I had NO squishiness on my brake pedals (disproving master cylinder failure), Car stopped fine with the slightest brake touch (which disproves their theory of the master cylinder failure), stopped straight (disproving that my calipers were bad), and upon putting the car on the ramp and applying the brakes, all four wheels stopped at the same time (disproving i needed new brake lines). Anyhow, since the car was old, i decided to have the master cylinder replaced regardless. They wanted to charge me $160 for a refurbished one. GUESS WHAT? i called the Honda dealer in my area and got it for $98. Told them where to stick the rest of the repair work, and to just machine my rotors and reinstall them. Well, they had a huge problem with that, and guess they thought that might as well get my money while they can, and i paid them a total of $188 for the labor to put in the master cylinder, and the regular brake job. Well, so far the total ran to approx. $300 (with the price of the new cylinder). Well, to this day, TWO YEARS LATER, the car still has no problems. Blame that on faulty calipers, master cylinders and brake lines. HEAR THAT JUST BRAKES? not only that, I have had to stop hard many many many times since then, and no problems still.
Okay, SO, recentlygot a good price on a brand new 2008 model year accord. Being it july 2009, dealership wanted to get rid of the previous year vehicle (i know, i am a stickler for honda's...but thats just me). Anyways, I drove the vehicle in the rain and slush for a few days, and had a few kids in the car eating while i took them for a drive, just so that it would look a little bit older. And THEN, i decide to go to Just Brakes at the same location. Just to try them out. Now, this is on a three day old brand new vehicle from the factory. Apparently, i was able to take out the fuse for the whole instrument cluster, so the mileage did not show. Well, guess what people? They wanted $788 for all that was wrong with the brakes. I needed new discs, more brake lines, and two calipers for the back. Of course, i refused everything, and was given the spiel how dangerous it would be for me to drive the car out of their lot. They tried playing on my wife's sympathies who was there with me, who had a hard time keeping a straight face and tried so hard not to laugh. UNTIL, we showed them the invoice for the purchase of the car, and their faces were PRICELESS. But then, they had the nerve to tell us how brakes on new cars cannot be trusted because all work is done by ROBOTS? And that is despite the fact that NONE and i repeat NONE of the 15 or so odd customers that came in for the brakes had a bill lower than $250. NONE.
Well, the decision is all yours now my friends. My only problem is that it was a spur of the moment thing with our spare time, and neither me nor my wife thought of recording it on film until after the fact.

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Keed
, US
Aug 03, 2016 4:54 am EDT

Reporting this in the hopes it will prevent other's from being a victim of Just Brakes. I am not a victim, but have been in the social situations of employees, namely the managers/qualified inspectors. The manager/qualified inspector's salery is based on a percentage of the daily/weekly/monthly tote. To make their paycheck they must convince you to add monetarily to your brake job. This is accomplished in the highest regard of salesmanship. 1. Owners of Volvos. You are THE #1 target. 2. Owners of Fords, most notably any Ford SUV, you are the #2 target. The Ford Focus, while not an SUV, is a target of disdain. 3. Women. While it may appear as if you are being treated equally, you are not, and you will be held in judgement by the vehicle you drive. 4. Just Brake's waiting room is purposely cramped and unpleasant. The store's locations are strategically placed within easy walking distance of restaurants and shopping centers. 5. Any consumer can enter the work area and watch the work being done on their vehicle, this is never noted or offered. 6. The technicians that perform the work DO NOT receive any monetary perks from upgrades. They are paid at an hourly rate. HOWEVER, if upgrades or parts as needed should cause overtime, this would be their monetary plus. NOTE #7 BELOW: 7. Added UPGRADED parts to a work order are always within reach. It is the job of the manager or qualified inspector to do a call around to neighboring stores and gain parts not in stock. It is quite possible, in the event and highly unlikely, that this part is not in stock at neighboring Just Brakes location The part needed may be purchased by management over the counter at any auto parts store. 8. The TEST DRIVE for safety at the end. I personally viewed the 'test drive'. Your vehicle is being driven with reckless abandon, zero respect. 9. This is the toughest of all. Please read as 'Race/Gender Bias'. I will leave this unsaid, as it speaks volumes. 10. Technicians. This too is tough. You are mocked and belittled by management, yet fulfilling the work order and executing the job. These 10 points of Just Brakes are simply to provide you, the consumer with a general point of overall reference. I have purposely kept this report short and neat as I am not a victim, simply an insider. I hope this speaks volumes larger than dollars and cents.

Valerie
Valerie
, US
Jun 07, 2016 4:51 am EDT

Went to the Just Brakes today to ask about a simple worn pad change. They said it would fall under their $99.88 deal, but as they took the car in the manager stated that the pads would have to be specially ordered from the dealer and that my total went from $99.88 to over $240.00. Of course, I said no way and had called the local Autozone to see if they carried them.

BTW, Autozone does have my Infinity brake pads for $22.99.

Don't ever go to Just Brakes unless you enjoy being ripped off.

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Francine Harmon
,
Jun 07, 2016 4:33 am EDT

To Whom It May Concern:

Re: Corey Blevins
4805 Memorial Drive, Stone Mountain, GA 30083.

I wanted to take a moment and recognize outstanding customer service. I contacted
Just Brakes to inquire about having my brakes fixed. Corey Blevins answered the
phone and invited me in. His invitation was so cheerful and enthusiastic that
I wondered who the world this guy was is. Upon arriving at the store Corey assisted me
very cheerfully and thoroughly. It has been a very long time since I have met someone who appears to be so happy at his job. The customer service was outstanding
but Corey’s attitude is what made all the difference in the world. Just Brakes is very fortunate to have Corey on their staff. He is certainly a cut above the rest.

Again thanks and my deepest regards,

Francine Harmon
Executive Assistant/Benefits Coordinator
Drug Transport, Inc.
Direct: [protected]
Fax: [protected]
Cell: [protected]
fharmon@drugtransport.

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Bob6525
Houston, US
Jun 07, 2016 4:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They told me the same thing and put on some crappy pads that wore out in 3 months. I bought mine at Auto Zone and did it myself and they lasted for over 2 years (60000 miles). The pads were $18.00 too and not the $80 they charged me for the cheap pads that wear out quickly within 8000 miles. JUST FAKES is what this place is so BEWARE!

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Tom269
, US
May 06, 2013 8:57 am EDT

Im here right now in the Kissimmee store and the tried ripping me off for 800.00 when the Chevy dealear said all I needed wss my rotors cut but they didn't have the time to do it today.

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wolfgargh
Athens, US
Jul 13, 2011 3:26 am EDT

I went to a shopping center to get a good steak. This store wanted $20.00 for there steak. I thought about it and went to a different store to check on a price difference. This store wanted $25.00 for there's. I finally went a third store and they had a price I could more easily afford at $15.00. Moral to the story is different places have different pricing. Same applies to the automotive industry. I would also like to point out when someone intentionally disables there vehicle and tries to see if they are proving a point it is needless to say that you will bring an unwanted and un-needed headache for themselves. Cars do have failures and different shops take care of them in sometimes different manners and for different prices. The advertised price is for a certain service, there is noway to know what someone's car is doing wrong especially over the phone. They offer a free brake inspection to see just what a vehicle is doing wrong. Some repairs are necessary in order for a braking system to function properly. These services that need to be performed have there own separate pricing. If everyone will open their minds to how a braking system actually works you just might understand what is involved with repairing the system. Forget about the way brakes have been done in the past, brakes have evolved just as the rest of the car has evolved and repairs are not the same as they once were. Materials change and so do designs and the repairs will have to change in order to address the problem correctly. So for everyone who is reading this and wonders about the integrity of the repairs to their vehicles give Just Brakes a try. And remember it's your car and you can take it where you choose. The problems with your car are just that, your problems. Do you want the brake system to last two years or five years? The choice is yours. Take it to your uncle or take it to the professionals. Despite what you have read in previous posts Just Brakes really does care.

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John0362
Seminole, US
Feb 20, 2011 5:13 am EST

Gosh, I should have read the complaints about Just Brakes before waisting an afternoon over there. Fortunately for me, I smelled something fishy and got out of there without being ripped off. Here's my story. Just as the above comments, my brakes were aging on my 2004 PT Cruiser, and I wanted to save some money on the brake job. Their $99.98 price tag for changing pads on all fours was a good price, so I took it in to them. I have a brother who knows how to do simple auto repairs, like brakes, but since his wife is in a difficult pregancy expecting twins, I didn't want to burden him with helping me with my brakes. Anyway, when just brakes told me that my calipers in the front two wheels needed to be replaced as well as the rotors, right axle boot and bleeding the system for over $800, I figured it was time to call my brother. I asked him if the prices were fair; he told me to get out of there as quick as possible and get over to his place. It turns out that the calipers and rotors were fine. As it turns out, for about &70 in parts I was all set to go. As it turns out, this place was going to charge me almost twice of what it would cost to get the parts, if they were bad, from a parts store. They use scare tactics to try and convince you to get the job done. Had it been that I didn't know someone who does brakes, I might have fallen for their scam. I'm posting this to warn others of this company that has no intention of letting you get out of there for the $99.98 advertised brake job.

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OhioFire
Atlanta, US
Jun 29, 2010 3:33 pm EDT

I recently filed a police report against Just Brakes. Just Brakes inspected my brakes and told me I needed to overhaul my 2008 brake system and unscrewed my brake line, causing me to lose all brake fluid and braking ability. An independent mechanic found the tampering just in time...I was due to drive the car to Ohio the same day the tampering was found. I am now seeking full legal recourse and am posting my story to the local news stations to expose them and perhaps save a life.

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zander1030
Mesa, US
Feb 09, 2010 5:50 pm EST

You are so right I just went there today and they said that your brakes would be 99.00 and then the guy comes in and says that you hydrylics were leaking and that it needed to be fixed. I went from 99.00 to 600.00 dollars. My fatherinlaw knows about how to fix cars and he said thats out rages and the saleman still wanted me to do the brakes. I said no. I could do everything that they said had to be done for maybe a 100.00 to 150.00 with my fatherinlaws help.

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Just Brakes Bogus repairs and shotty work

We just got done with a year-long nightmare with Just Brakes here in Thornton, CO, on 120th Ave and Washington St. At first, I had taken my 2001 Mitsubishi Mirage (a pretty small economy car) there to fix the brake pads which had a life-time warranty from a previous Just Brakes repair at the $98 price from a Southern Colorado location. It was 2 years later, so not too bad for the amount of miles I put on the car.

The manager at the time, Lanny, replaced the pads but said the rotors were warped/worn and could not be machined and that they needed to be replaced. So, $460 later, brand new pads, shoes, and rotors.

Then, less than a month later, the brakes are grinding again, took it back in for warranty work, and WOW, all of a sudden Lanny tells me that we need new calipers, imagine that. I was stupid enough to pay for it, they machine the rotors under the warranty, replace the pads and shoes, AGAIN, and supposedly put on new calipers (found out they were really just re-conditioned used calipers, not new).

Of course, 2 weeks later, the brakes are again grinding, enter the sale of new struts, $600.

Since then and for the past 6 months, just about once a month we've had to take the care in for "warranty" work and they just can't seem to get it right. It's a freaking nightmare dealing with them and they refuse to replace their own defective parts, instead stating that the warranty is up on everything but the pads and shoes, and that they will stop doing any warranty work unless we buy all new rotors again.

Now Lanny, and thier new manager Dan, are trying to tell my wife and I that the rotors from the factory (OEM supposedly) are designed to wear out in less than 8 months, which I know is complete BS! We refuse to give them any more money, and will take it to our local mechanic which we should have done in the first place (all this started with them because of thier own stupid warranty).

I'm drafing up the lawsuit right now against them. We've had it and want it done right. We already know we paid way too much, and I won't even start of the "entire new" brake system that they were legally obligated to fix before allowing us to leave and refused to put the vehicle back together on my wife's 2000 Jeep Wrangler, that was $1, 400 we found out we never needed to spend.

It doesn't matter the few decent experiences anyone's had with this company, they are complete rip off artists, and I only wish I had scoured the internet before ever agreeing to a single out of warranty repair there. I feel like a complete idiot.

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Just Brakes Terrible service/wrong repairs

DO NOT GO THERE! They lure everyone in with the $99 pads-for-life service, and then turn around and completely take advantage of you. I took in my 2006 Cobalt in Sept 08 for a break job since my pads were squeaking. I was told the calipers and rotors had to be replaced. I ended up spending $496. By January, I had to go because the problems were back. I was told it was a hose that needed replacing. They again claimed the calipers had to be replaced again and the rotors needed to be sanded. "Luckily" the visit was covered under warranty...minus the hose. Total cost for that visit $106. Forward a couple of monts, the issues are back again. This time, I've taken the car to the dealership. I was just told I need to replace the calipers (again!), the rotors, and the master cylinder. Total estimate at this point: $1, 057. The service center manager cautioned me about places like Just Brakes. Their bait-n-swich is apparently well-known as I see from this site. I've learned my lesson. Never trusting anyone but the dealer. Is anyone aware of any class-action suits? 'Cause you best believe I'm suing their butts for this! my email is [protected]@yahoo.com.

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Rip Off/Excessive Charges
Marietta, US
Jul 05, 2011 1:23 pm EDT

I took my car to Just For Brakes in Marietta, Ga back in March 2011 due to squeaking and vibration when I braked. I was inquiring about the $99 special. My car was inspected and I was told that I needed calibers. I was told the complete job would be about $400 dollars. I did not have the full amount so they decided to take half the money and I was told they then put new pads and shoes on my car. Two months prior to me taking the car to them I had brand new rotors put on. I came back two weeks later and was told they put new calibers on my car and I was all set. A week later the car started to make more noise. I took the car back and was told by the Manager that they re-did everything (pads, shoes, rotors, & calibers) and I should not have anymore problems with the car. A month later, it started again. I had my brother in law take them the car due to my work schedule and the techs stated "we don't hear anything"! I contacted the corporate office and was told to take the car to another location & they would look at it. Again, I had my brother in law to take it due to my work schedule. They also swore "we don't hear anything. I asked my brother in law to drive the car so these idiots can hear what we were hearing. He did and the tech stated "Oh that noise is normal"! I was finally fed up and took the car back to the original location and demanded that they repair my car properly. I dropped the car off about 9:00 am and picked it up at 6:00 pm. The techs never took the car apart to try and determine the problem. They backed my car up and when I returned at 6:00 pm the Manager said "we drove it 3 times and did not hear anything"! I told them that they are a bunch of liars and have Zero work ethic or integrity. I stated that I would go through their corporate office and the Manager laughed and stated "go ahead again"! These guys are the biggest rip off and the more people I talk to I'm hearing similar stories. They should not be in business! I am sending letters to their corporate office, our local consumer investigator, & other Organizations that can go in and bust these guys! They should not be allowed to get away with this!

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another sucker
Rowlett, US
May 02, 2010 4:43 am EDT

i took my cAR IN FOR A OIL CHANGE AND DIDN'T DRIVE IT FOR A DAY. but when i did drive it 40 miles from home the car started smoking and something pop and oil and water went every where i think they did something on purpose to my car to get me to get work done

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Just Brakes Bunch of Liars

I decided to bring wife's '06 Sequoia to Just Brakes to take advantage of the $ 99 special. I figured that since it was fairly new, the chances of an expensive brake job would be very unlikely. I waited for them to disassemble so I could see the condition and after a short while, they asked me to take a look at what they found. Their suggested repair was $ 480 and included rebuilding the calipers, replacing the hardward and flushing the break lines. I've done my own break jobs for over 20 years, so I'm pretty knowledgable about the ins and outs. This guy must have thought I was an idiot when he told that you can't add break fluid to the system so it would have to be flushed and according to him, the hardware is an item that should always be replaced. In case you don't know, hardware is not a wear item so replacement is highly unlikely, especially on the first go around. As far as rebuilding the calipers as suggested, I looked at the pads and they were worn evenly. (both pades were the same thickness) I questioned why he would suggest rebuilding calipers as the brake fluid was virtually clear and the pistons were obviously working as designed. All he would say was that Toyoto's 4 pistion design had inherint problems and this portion of the repair was just a "proactive" suggestion. After discussing their recommentations he showed me the estimates again and said some were optional but some were required. The optional repair was $ 480 but the required repair was $ 227. I question what repairs were required and again, pointed to the fluid level and hardware and said those items were required. After a few minutes, I walked away and returned to their office. The manager finally walked back in and I told him $ 99 and that's it. He agreed, but it sure was stranage how cold he treated me from that point forward. Even though the pads have a lifetime warranty, I'll go somewhere else the next time or do it myself.

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