This complaint has two parts, so bear with me and read on.
Being in the same shoes as all other penny pinchers (especially with the tough economy now), i had the misfortune of taking in my vehicle to Just Brakes, because i heard a slight vibration in my rear brakes when applying them. Mind you, I have a 2002 Accord with all four disc brakes, and the disc rotors are actually bolted to avoid unnecessary chatter upon braking. Car stopped fine and straight, brake pads had 80% life left on them (from the past brake job), and I knew that all i needed was machining the rotors to make them even. Comparing the price for rotor machining in the area, it came to around $80 to machine all four, plus the labor to install them (@$100). So, being a good samaritan to my pocket, here I end up at Just brakes. The same old rehearsed spiel from them, yadi yadi yada, $99.99 and I would be all set. Well, they open everything up, and suddenly, my master cylinder is gone, i need new calipers and brake lines, my caliper is busted, and all in all, it was going to be a $1989 and some change to finish all the work . Right? all this while I had NO squishiness on my brake pedals (disproving master cylinder failure), Car stopped fine with the slightest brake touch (which disproves their theory of the master cylinder failure), stopped straight (disproving that my calipers were bad), and upon putting the car on the ramp and applying the brakes, all four wheels stopped at the same time (disproving i needed new brake lines). Anyhow, since the car was old, i decided to have the master cylinder replaced regardless. They wanted to charge me $160 for a refurbished one. GUESS WHAT? i called the Honda dealer in my area and got it for $98. Told them where to stick the rest of the repair work, and to just machine my rotors and reinstall them. Well, they had a huge problem with that, and guess they thought that might as well get my money while they can, and i paid them a total of $188 for the labor to put in the master cylinder, and the regular brake job. Well, so far the total ran to approx. $300 (with the price of the new cylinder). Well, to this day, TWO YEARS LATER, the car still has no problems. Blame that on faulty calipers, master cylinders and brake lines. HEAR THAT JUST BRAKES? not only that, I have had to stop hard many many many times since then, and no problems still.
Okay, SO, recentlygot a good price on a brand new 2008 model year accord. Being it july 2009, dealership wanted to get rid of the previous year vehicle (i know, i am a stickler for honda's...but thats just me). Anyways, I drove the vehicle in the rain and slush for a few days, and had a few kids in the car eating while i took them for a drive, just so that it would look a little bit older. And THEN, i decide to go to Just Brakes at the same location. Just to try them out. Now, this is on a three day old brand new vehicle from the factory. Apparently, i was able to take out the fuse for the whole instrument cluster, so the mileage did not show. Well, guess what people? They wanted $788 for all that was wrong with the brakes. I needed new discs, more brake lines, and two calipers for the back. Of course, i refused everything, and was given the spiel how dangerous it would be for me to drive the car out of their lot. They tried playing on my wife's sympathies who was there with me, who had a hard time keeping a straight face and tried so hard not to laugh. UNTIL, we showed them the invoice for the purchase of the car, and their faces were PRICELESS. But then, they had the nerve to tell us how brakes on new cars cannot be trusted because all work is done by ROBOTS? And that is despite the fact that NONE and i repeat NONE of the 15 or so odd customers that came in for the brakes had a bill lower than $250. NONE.
Well, the decision is all yours now my friends. My only problem is that it was a spur of the moment thing with our spare time, and neither me nor my wife thought of recording it on film until after the fact.