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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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4:01 am EDT
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JustAnswer taking money out monthly

I asked a question in June and agreed to pay £13. but the following month of July, and August, they have also taken £13.I want them to cancel, but they say I have to guarantee a further £28 to get an answer.My next course of action is going to be a signed dispute form with Capital One.

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juanitab
New Haven, US
Aug 07, 2012 5:02 am EDT
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This service is a rip off and I am contacting the states attorneys office and the BBB to lodge formal complaintes about the scam. i have not used this serivce, and am being charged 48.00 permonth fr what? i have emailed and requested a refund and cancellation but have not recieved an answer or refund. I am tired f being taken advantage of, and will not rest until this is resolved.

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Ezekiel Atewojaye
Plumstead, GB
Mar 14, 2012 8:18 am EDT

I just discover that Just Answer Lawyers company tagged as (justanswer) had taken a sum of £42 from my bank account on the 29th of Feb.2912..
I need a refund ofthis £42 from to my account immediately because there is no reason for thjis illegal deduction.I expect this group of lawyers to behave professionaly and reimburse my account without any hesitation as the cannot justify their reason for the transaction.

Ezekiel Atewojaye
efjaylinks@aol.com

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Thandiwe
sheffeild, GB
Oct 07, 2011 6:56 pm EDT

last year l had a question that l asked pertaining to naturalisation as a British citizen.For that help you charged me £22 and that was in september 2010 .since then l discovered that every month you have been taking that amount for whole year.This was not the agreement that we made, according to my understanding it is fraud.I HAVE MY BANK STATEMENTS WITH ME AS A PROOF.

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Canwest Vending
Sherwood Park, CA
Jul 08, 2011 8:37 pm EDT

Hope not to see another charge on our Visa acct... People have to stop being taken in by these companies. Not fair play to take money out of someone's acct wthout permission. Isn't that called stealing!

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Canwest Vending
Sherwood Park, CA
Jul 08, 2011 8:33 pm EDT

Did not know we had to pay every month for a service we do not use. Used it once did not quite answer my question do not need this service anymore. Wish to have deduction cancelled

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victim of just answer
Mattawa, CA
May 01, 2011 11:36 am EDT

just ask is nothing more than a fraud.The bozos on this complaint site are in it together.I am a legitimate victim and have had to cancel my credit card to stop them from taking money out of my account.I have also complaines to my credit card company.I am sure I am stuck paying this bill on my card before cancelling.So spare me this soap opera Vicki, Kevin and Adam because like the site you are frauds.Just a warning to anyone who falls into this trap.Cancel your credit card immedietly.

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eatchicken
, IE
Mar 14, 2011 10:15 am EDT

Hi, My name is Kevin and I've grown concerned over Just Answer Layers today. I came by the site beliving that it was a legitimite website promising to despinse information at a cost of 32 euros, in January 2011. I agreed to pay 32 euro for information that I wanted and yes I did get the information and was billed in February.

However, I noticed on my credit card on March 2011 that again I'm paying 32 euros to Just Answer Layers for no reason. This is a contradiction to a web site who promises is legal advice when they themselves comitt a crime of fraud.

In the interest of playing fair, I need this refunded. Contact me at kevpb@eircom.net

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supuu
stoke-on-trent, GB
Feb 26, 2011 1:54 pm EST

Hi my name is Vicky, i contacted Justanswer lawyers in January 2011 enquiring about a legal issue which I never received an answer/reply. I paid £22 using my credit card. In february, I realised that the company (justanswer) had taken a further £22 from my credit card, I do not remember having subscribed to a monthly payment system with the company. Why should a firm that claims to be reputable and professional act in such a fraudulent manner; not only did I not receive the information i requested for despite having paid but they continue charging me for delivering nothing.
I need a refund of £44 plus any charges I have incurred contacting my credit card issuer and the money they have expended in carrying out the investigation on my behalf.
Contact me on my email vixcod@yahoo.co.uk.

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samira1354
Surrey, CA
Feb 01, 2011 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi my name is samira abdolkhaleghi .I contact you guys on october and asked a question and I also paid 34 dollars by my credit card same month . but I just notice that you guys are still charging me 34 doolars each month till now wich is febuary .
in total you charge me for 102 dollars .
you are lawyer and I trusted you, this not right taking advantage of peapole .please contact me on my email :
samira1354@hotmail.com or call me at [protected] and please return my money back as soon as possible .

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5:14 pm EDT
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JustAnswer printer problem

I am being charged 54.00 for answers on my printer.It did not work, I told them so, and I have it on my credit card bill. I wan't it off.

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larry Waggoner
Cedar Rapids, US
Aug 08, 2011 6:18 pm EDT

I requested info on a 2004 sebring in june, 2011 regarding a problem where the engine would not turn over if i drove around town and evidently the engine compartment would heat up and shut down something. I had to wait an hour or so for the compartment to cool down before i could start the engine.

I got charged $30. 00 on my credit card but never received the information.

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Justanswer mechanics
Burlington, US
Aug 13, 2010 3:09 pm EDT

I used this service one time for some info and they keep billing my account

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Margaret Blackford
Guildford, GB
Aug 04, 2012 9:33 am EDT

my previous email address was, Marg21latimer@live.co.uk, Iapplied last year with a question, which was never answered, and I see I wasn`t the only one with that complaint! My p.c. unfortunately caught a virus, and I lost all my passwords, although I had already had communication from you asking me if I wanted to carry on with my subscription, if I didn`t, not to reply and it would be cancelled! surprise surprise, you have carried on taking out the payments! I`m a pensioner, I can`t afford to fork out £11 a month, I would appreciate your cancelling the payments, and refunding the money you have taken this year. Should you carry on taking out the payments, my bank is going to intervene on my behalf, I have given them permission to do what is necessary, Yours M.T.Blackford

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roy whitson
, US
Jun 29, 2012 9:17 am EDT
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I got an answer for (1) question, now i am being charged a $ 54.00 monthly fee..having no luck getting refunded...do not open that site...its expensive.

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sheilawalker
Harrison, US
Apr 19, 2012 12:53 am EDT

I asked them for the color code on the stereo wires for my explorer never got a answer but got charged 37.00 then 3 days later 22.00 I only get 533.00 per month. this just killed me. I am going to try to have it stopped but is a prepaid card and It will stop my social sec for a month of getting direct dep. I am so angry anybody have any clue on how to deal with this. Ya I know prob will never get the money back. Hard lesson learned.

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Vic Johnsen
Mount Julian, AU
Mar 27, 2012 9:24 pm EDT
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I to have become a victim to these lovely people used the service once 6 months ago and wondered why deductions were coming out of my account every month since! thanks to this site I know the answer, Now to try and get back what the thieving mongrels have got for nothing VJ Queensland Australia

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JGMD27
Sacramento, US
Mar 08, 2012 5:56 am EST

I asked a printer question. They were unable to figure it out and I ended up fixing my own printer... and they still charged my credit card! Never again!

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kevin clarke
Para Hills, AU
Feb 07, 2012 6:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had the same experience with these people. Despite my bank writing to them a month ago with a 15 day warning, they have again charged me. I used their service once only, perhaps 8 months ago, and they have billed my account every month since. Perhaps an American plaintiff should publicise what amounts to widespread fraud.

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cobbeydaler
Bingley, GB
Jan 16, 2012 9:56 pm EST
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just answer mechanics they are thiefs they just keep taking money every month, i only used them 2 times and im still paying 5 months later how can i stop it, , anybody..

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Frank Gould
Warwick, AU
Jan 12, 2012 4:33 am EST

How do you contact them as I also have an ongoing payment taken without consent. I may get a reply yet as I sent an e- mail somewhere into the ether? If I don't get a reply I, t will go to. The Bank a/c disputes. Please advise. Frank

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6:15 pm EDT
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JustAnswer automatically charging my bank account/card.

Last month I actually used the services of Just Answer.com and paid for the service on-line via bank debit card. Now this month there is an automatic re-occurring $9 "subscription fee" I being charged for. I never agreed to this subscription and I didn't have to pay one the first time I used them. This is what gets me, the telephone number they post is an automated attendant and offers no selection to speak to customer service. The website doesn't offer a customer service selection either. When I contacted my bank to seek assistance in blocking or preventing further charges I was told the only way i can stop it is to close out my account and re-open a new one. I don't have to tell you what an inconvenience this is, but I am doing anyway to stop this criminal act against me.

Please let me know if there is other ways to dispute something like this or to at least complain to them directly. I would like to at least have my complaint heard, thank you for listening.

Denise Janing-Burnside

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pat murphy
Wimberley, US
Oct 16, 2009 4:16 pm EDT

was told get legal advise but required credit card deposit of 28 dollars, and if not satisfied with answer could get deposit taking off. i was really expecting to get it form the judge but this just ansmwer.com showed .they also text my phone which i said was ok but now cannot delete them from my message list of people.i told them i was not satisfied with answer but it still shows on that account and ive been trying to get account closed but to confusing to get around on their site.can someone please help

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3:29 pm EDT
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JustAnswer taking money from bank account

I have once asked a health question online and this site came up. I thought it was a one off card payment, but on checking bank statements they are taking £11.00gbp plus exchange rate to US dollars.
I can not get in contact to cancell any payments bank not helping

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11:33 pm EDT
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JustAnswer debiting my account when not authorised

I used your services once or twice at the most, & yet for at least for the past 4mths you've been debiting my account for $69. Oo every month without my approval, & this must stop immediately. My own son is now a lawyer, so I don't require your services. I haven't for some time.In fact you owe me for all the months that you've been debiting my account. This must stop immediately or I shall be forced to take further action. I require an email from you immediately to say you've stopped debiting my funds. I think they call this fraud!
Ruth gibbs.

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paula sargent
Brisbane, AU
Feb 21, 2011 10:01 pm EST
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I have written you to several times and have had no response. I used your services once in September 2010 and you have been debiting my credit card four times since then, to the point that I had to cancel my credit card. You have neglected to contact me despite my writing to you four times. I demand that you contact me on my email - paula@plpa.com.au today (22/02/2011) to resolve this once and for all, before I take this to the ASIC. I see that you make a habit of this - but to ignore my request is just plain unprofessional - call yourselves Lawyers! Paula, Brisbane, Australia

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Steve Lawman
Perth Metro Area, AU
Aug 24, 2010 2:02 am EDT
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I am currently visiting the UK & have an issue with a family matter, in using your site for help & advice, I was asked to further give more information. Before doing this & getting a result I had money debited from my account.Why is this? I'm not impressed!
I can be contacted on stevielawman@aol.com

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3:06 am EDT
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JustAnswer unauthorized debit on my credit card

I visited the web site on 2010-05-05 to request information, but at no stage did I provide my consent
to this company to debit the amount of R124.00 on a monthly basis on my credit card.
The transaction for the monthly debit of R124.00 should be stopped immediately and the amounts
debited since May 2010 should be refunded immediately. The amount of R 496.00 should be refunded for the following debits:
5 May 2010 : R124.00
5June 2010 : R124.00
5 July 2010 : R124.00
5 Aug 2010 : R124.00

Please refund and provide me with the proof of cancelation and refund to email : [protected]@saps.org.za

Thank You

CD Theron

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Dr M Vollmering-Schug
, AU
Sep 23, 2015 7:38 am EDT
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I never gave them my credit card number and I got help at all. I was charged on Master Card 22.9.2015 A$ 76 + A$ 5. I want the refund immediately. My card number is :[protected]
Mobile: +61 (0) [protected]

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1:28 pm EDT
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JustAnswer cant get refund / overcharged

I tried justanswer.com to get the answer to a problem I was having with a microsoft product. I got the answer on my own from microsoft, but even after I told jusananswer that i'd gotten the answer, they charged me. When I asked how to get the refund they said would be available, they charged me to answer that question. Needless to say, i'm not happy. I don't dare tell them so, because they'll just charge me again, since they have my credit card number. Don't use justanswer.com. I don't doubt that they have exoertise; I just don't think much of their business practices/ethics.

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bwasham
, US
Jan 24, 2011 4:39 pm EST

I had a similar experience, they told me to purchase the software I was already using to upgrade my Windows Vista (to Microsoft Windows 7), even providing an ebay link. Didn't need it - already had it. They even said I couldn't upgrade an OEM version of Windows Vista to Windows 7, which is not true. I had thought they were working for Microsoft because of the search link that came up with them as Microsoft help, but became suspicious when the ebay links showed up in their answer posting. I then contacted Microsoft and got the answer I needed, which was to contact the software vendor (Digital River) for a product key. The original problem was Microsofts fault (didn't specify whether a Windows Vista or Windows 7 product key was required), but the Just Answer Tech didn't consider my problem, just gave a bogus but clever answer that the average person might believe. I complained but they never acknowledged the bad answer, and after a few days a $38 charge showed up on my account as permanent. The credit card co. called them and Just Answer claimed a credit is being processed, we will see. Highly recommend you use a credit card for web transactions so that you have a dispute advocate.

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Francoisf
Salem, US
Sep 07, 2010 11:57 am EDT

This site should be shut down!

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12:15 pm EDT
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JustAnswer money and identity theft fake site

This site is grossly misleading and should be shut down!

They have all these misleading things on the home page like, a list of names :(The New York Times, etc) and things that look like 'Seals of Approval' and a Good Morning American video that are supposed to make you think that this is a legitimate, safe, and widely approved site so you will go right ahead and SEND THEM MONEY BEFORE THEY GIVE YOU A SERVICE.
They freeze your money in your 'account' and if you aren't satisfied, you have to force them to give you a refund. If I had not used Paypal, I would have had to report their charge on my credit card as fraud.

My personal gmail account which is MY ACTUAL NAME was somehow associated with the small amount of personal information I typed in WITHOUT MY PERMISSION!
It suddenly appeared on the screen folks, gangked from google, because I DID NOT TYPE IT IN!

I never typed in my gmail address, but there is appeared against my will, and since it was my real name, it was then associated with a very personal medical question I had asked a supposed actual doctor. The profile for the doctor was obviously fake, as the profile I was lead to believe I was accessing became a fake profile once I asked the question, with a completely different photo and fake info.

I was thorough and extremely detailed, and asked a very specific question. Not only was my question completely ignored, but the fake doctor left about three generic sentences, the first was the absolute worst case scenario and the first thing that comes up a million times when you google the first few symptoms I listed... the second being 'or maybe it is just stress' which was quoting me directly, AND NOT MEDICAL ADVICE, useless, and the third sentence told me to go see a real doctor. I googled the question BEFORE I went on the site and received tons of information, but nothing specific to MY case, so I went to their site to pay a doctor for specific answers. It was as if a robot pulled two key words from google, and then told me to go see a doctor. Of course, I refused to pay for this, but my money was 'deposited' and I couldn't get it back, so I asked 3 times for a refund and received no answer.

I had to start a Paypal DISPUTE to get a REFUND and a response from JustAnswers.com., which is an obvious scam, these are not professionals answering your questions.

They however did not address the emails from me demanding that they delete my email address from their website, as they will share EVERY DETAIL of your personal information INCLUDING every detail of the question you ask with anyone and everyone on the internet. So I had to eventually sort that out, and change my email address, but I asked them to delete my account entirely, and I have received no answer. I'm still trying to figure out how to have the information permanently deleted, but as far as I can tell, they now own all that I entered on the site, and they have the right to share that info with anyone. So, they stole my email address from some associated Google Yahoo cookie, they stole my money, they refused to protect my information and identity, and now they refuse to let me delete my account. I feel really lucky that I got a refund, but I did have to start a dispute to get one. I'm Glad I used Paypal! Imagine having to go through this with your credit card company!

JustAnswer is a gigantic scam site, do NOT give them your personal information, your banking information, your email, or your money, you will be sorry!

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Francoisf
Salem, US
Sep 07, 2010 12:07 pm EDT

This site should be shut down!

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pawnraider
Omaha, US
Aug 16, 2010 1:46 pm EDT
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Just curious. Did you respond to the person above who claims to be from JA or did you ignore him? I got a similar message from him.

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2:48 pm EDT
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JustAnswer Entry on credit card bill - $18

An entry on my VISA credit-card bill dated 7/22/2010 for $18. I did not get any answer. Didn't even ask a question.

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8:41 am EDT
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JustAnswer took money out of my account without approval.

I searched on the internet for advice for a problem I had. I contacted Justanswer, com and they got a so called expert to answer my qestion. I offered to pay £11 for a suitable answer.
The response I got I could have got from my 11 year old daughter therefore did not accept the answer and therefore did agree to pay the charge.
I have now received my bank statement and they have debitted this amount without my permission.
What action can I take against these 'thieves'

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JustAnswer withdrawing funds from my account without authority

I needed a code to get into my phone after trying everything I called just answer they advertised on the net with professionals who could assist with this type of thing. I'm guessing @ this point they accessed my email address and left a virus because i could no longer access my Email and just answer have been withdrawing funds from my credit card for months without my authority ever since, I will cancel this next week and have had to open a new email address.

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JimEZ
, US
Aug 28, 2010 10:32 pm EDT
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Are you kidding, accusing them if sending you a virus? You ought to get a Darwin award.

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6:46 am EDT
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JustAnswer credit card

Also with me they have drawn eur 30 (28.98+1.50 charges) for something I do not recognize having ordered - in dkk216.00.

Can you help in any way ?

Or should I cancel my credit card & get a new one from my bank costing me money too ?

Thank you for any help you cn provide.

Paul
[protected]@paradis. Dk

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livewire45
Belfast City, GB
Jul 31, 2010 9:45 am EDT

you should cancel the card and get a new one. in future be a bit more careful about giving your details to people online, just answer can't be held responsible for the user's stupidity.

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11:12 am EDT
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JustAnswer double billing

These people are billing me monthly. I asked and paid for two answers and they are still billing me $14/month. I want the billing to be stopped and a refund of $28.00.

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BUTCH56
Sacramento, US
May 10, 2013 11:20 pm EDT

http://www.consumeraffairs.com/online/justanswer_com.html
50 PAGES OF 1 STAR RATINGS LOL!

SEE BELOW FOR 3 SEPARATE EXAMPLES OF FAKE DUPLICATE QUESTIONS USED TO STAT PAD OR BADLY RATE ANOTHER BY BILLY

Are you kidding me ? of course it is a SCAM, why would a Lawyer, Neuroligst or even a plumber be answering your questions at 2am ? the last time I hired a plumber to install a water heather, he charged me $375 for 30 minutes worth of work.
Anyway, let me tell you about my experience. I had an unlimited access with Justanswer.com, and everytime I've asked a question, the answers were prompt but just something didn't seem right. So one day, I asked the same question differently to two different LAWYERS (yeah my a$$), and to my surpise, both LAWYERS' answers were verbatim, word for word, and the moment I asked what's going on, both LIARS I mean LAWYERS went offline.
I called their customer service, and May said that I was at fault because I've asked the same question, DAH !
These experts, lawyers, doctors or whatever losers they are, are probably somewhere in India, Thaiwan or some lala land googling, copying and pasting...WELCOME to the Internet World Wide Web aka Wacadoodledoo Wailord

BELOW ARE 2 FAKE IDENTICAL REZNOR QUESTIONS VER BATIM WORD FOR WORD DUPLICATES!

HVAC - Reznor - JustAnswer
www.eanswer.com/tags/hvac/reznor
We have an older reznor Rxe on the roof for a pool room. Do, 12/31/2012.

...

www.justanswer.com/hvac/7g5cg-older-reznor-rxe-roof-pool-room.html
Jan 1, 2013 – We have an older reznor Rxe on the roof for a pool room. Do we just turn the unit on with the thermostat on after opening the gas line or do we ...

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BELOW Are the 2 fake IDENTICALTOYOTOMI question's URL's

# 1, posted @ 505pm Value $30
Toyotomi OM22 unit shutting error code EE 6. Sent to HVAC Experts 1/27/2013 at 5:05 PM

Toytomi OM22?
JACUSTOMER-fweorbzg- (Offline) -- 0 Positive Ratings / 1 Question
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# 2, posted @ 540pm Value $9.50
-Sent to HVAC Experts 1/27/2013 at 5:40 PM

http://www.justanswer.com/hvac/7is9v-toyotomi-oil-miser-22-vented-heater-fuel-added-tank.html

Sent to HVAC Experts 1/27/2013 at 5:40 PM Brand: Toyotomi Oil Muser sassyrector (Offline) -- 1 Positive Rating / 1

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OBVIOUS SET UP,

I HAVE A TOYOTOMI ANSWER BILLY HAD TO GREG KELSEY

THE FAKE HOME INSPECTOR BILLY USES TO MONEY LAUNDER AND STAT PAD,
PREDICTABLY HE USED THIS UNITS BIZZARE DESIGN IN ATTEMPT TO CONVEY INCOMPETENCE,

HOWEVER THE ANSWER WAS GIVEN MANY TIMES,

THE OBTUSE CUSTOMER"billy" INSISTED ON CLEANING A SELF CLEANING PART. FINALLY FED UP WITH THE CHARADE REPOSTED BILLYS ANSWER ACCEPTED IN HIS TOYOTOMI QUSTION FOR $9.50, BOY DID HE GO CRAZY, I HAD TO SHOW THE TROLL I KNEW, AND HE WAS LIVID!

00900. Any idea of ages? Thanks, Greg
Submitted by:Greg Kelsey 223 days and 12 hours ago.
Category: HVAC
Status: CLOSED
Accepted Answer
The SlantFfin boiler is the 9th week of 2000
The Toyostove is also 2000
The Toyotomi is a 1991

Billy
You find all the interesting stuff...

HERE BILLY1961 TELLS GREG A TOYOTOMI IS "INTERESTING" STUFF...LOL!

Posted 1 minute ago
Delete

To determine if JustAnswer.com Pearl.com is a scam, conduct a "reverse image search" (tineye)on the pictures JustAnswer.com aka Pearl.com sends you as representing whom you are corresponding. you. TinEye.com has developed a new technology that allows you to Input an image and see where, if anywhere else, that image appears on the internet. If you input the individual experts pictures and they show up elsewhere on the internet in a different context, that proves that the pictures don't belong to the person you are corresponding with at all.

Here is a link to the TinEye.com reverse image search engine: http://www.tineye.com

Since this fraud occurs through use of the internet, you report it to the Internet Crime Complaint Center (a division of the FBI that specifically handles internet fraud) at the following address: http://www.ic3.gov/default.aspx

You can also submit a claim with the Federal Trade Commission's bureau of consumer protection here: https://www.ftccomplaintassistant.gov/

Simply do a Google search for "JustAnswer is a scam" and you will find thousands of examples of people who have been victimized by this sort of scam and posted about it online, all telling similar stories.

JustAnswer.com aka Pearl.com HVAC expert
Phil and Billy using fake pictures! Phil is a German denture ad actor ! and Billy is a pic used in a French Plumbers ad!

http://www.wellnesspunkt.info/

http://www.medel.com/vibrant-soundbridge-middle-ear-implant/

http://doctorfraudatjustanswered.wordpress.com/2012/09/04/fake-doctor-at-just-answer/

FAKE DOCTORS TOO SEE ABOVE!

http://tinypic.com/r/344bf2r/6

phil

http://colombes-plombier.fr/

BILLYS FAKE PICTURE FROM A FRENCH PLUMBERS AD!

Peer review was a good idea, but some experts were colluding with others to eliminate
the competition that way... on very thin pretexts.
alumalite /phil

Billy1961 began a methodical brazen campaign to eliminate the competition, Quoted from
words of phil/alumilite in JA forum

Explanation That was way brighter than most of us here, including me. why did you opt
out?
Phil/alumilite,

PHIL/ALUMILITE, SAID I WAS ONE OF THE BEST AND BILLY WAS ABUSING PEER
REVIEWS

This question below began billys campaign against me.

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1- works.html

Here below months and 70 peer reviews later, Billy interjects yet factually
incorrect, proven wrong, then rudely harasses EXPERT in public! before the customer and
negative peer reviewed on this as well.

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-01-restart-when.html

http://www.scbar.org/MemberResources/EthicsAdvisoryOpinions/OpinionView/ArticleId/1211/Ethics-Advisory-Opinion-12-03.aspx

http://www.justanswer.com/hvac/7ahih-billy-we-ve-resolved-grounding-issue-caused-furnace.html

Here is me fixing issue Billy had not for a year! made Billy furious with each one and there are many!

View 0 more photos
B
B
BUTCH56
Sacramento, US
May 10, 2013 11:17 pm EDT

Oh please don't worry, I don't want you to be billed 2 times. I really enjoy this process and being part of the team is my deal.
1/27/13 5:06 AM
I really appreciate the compliment, but Billy is the expert in the question and I responded as he was not online,
Thank you though and just keep using us!

THIS GOT ME BOOTED AS I MENTIONED BILLED TWICE !
EXPERTS ARE FORBIDDEN TO DISCUSS THIS WITH CUSTOMERS!
WE ARE TOLD TO GET THE CUSTOMER TO RATE AND ALSO ACCEPT OUIR ANSWER, BOTH OF WHICH THEY BILL FOR!
SINCE 2006 THE ONE COMPLAINT OVER ALL OTHERS IS DOUBLE BILLING AND CREDIT CARD SKIMMING BY ACCIDENTALLY SELLING EVERYONE A SUBSCRIPTION!

Google search for "JustAnswer fraud or a scam" and you will find thousands of examples of people who have been victimized by this scam and posted about it, all telling similar stories.
http://www.consumeraffairs.com/online/justanswer_com.html
50 PAGES OF 1 STAR RATINGS LOL!

SEE BELOW FOR 3 SEPARATE EXAMPLES OF FAKE DUPLICATE QUESTIONS USED TO STAT PAD OR BADLY RATE ANOTHER BY BILLY

Are you kidding me ? of course it is a SCAM, why would a Lawyer, Neuroligst or even a plumber be answering your questions at 2am ? the last time I hired a plumber to install a water heather, he charged me $375 for 30 minutes worth of work.
Anyway, let me tell you about my experience. I had an unlimited access with Justanswer.com, and everytime I've asked a question, the answers were prompt but just something didn't seem right. So one day, I asked the same question differently to two different LAWYERS (yeah my a$$), and to my surpise, both LAWYERS' answers were verbatim, word for word, and the moment I asked what's going on, both LIARS I mean LAWYERS went offline.
I called their customer service, and May said that I was at fault because I've asked the same question, DAH !
These experts, lawyers, doctors or whatever losers they are, are probably somewhere in India, Thaiwan or some lala land googling, copying and pasting...WELCOME to the Internet World Wide Web aka Wacadoodledoo Wailord

BELOW ARE 2 FAKE IDENTICAL REZNOR QUESTIONS VER BATIM WORD FOR WORD DUPLICATES!

HVAC - Reznor - JustAnswer
www.eanswer.com/tags/hvac/reznor
We have an older reznor Rxe on the roof for a pool room. Do, 12/31/2012.

...

www.justanswer.com/hvac/7g5cg-older-reznor-rxe-roof-pool-room.html
Jan 1, 2013 – We have an older reznor Rxe on the roof for a pool room. Do we just turn the unit on with the thermostat on after opening the gas line or do we ...

----------------------------------------------------------------
BELOW Are the 2 fake IDENTICALTOYOTOMI question's URL's

# 1, posted @ 505pm Value $30
Toyotomi OM22 unit shutting error code EE 6. Sent to HVAC Experts 1/27/2013 at 5:05 PM

Toytomi OM22?
JACUSTOMER-fweorbzg- (Offline) -- 0 Positive Ratings / 1 Question
------------------------------------------------------------------------------------------------------------------------------
# 2, posted @ 540pm Value $9.50
-Sent to HVAC Experts 1/27/2013 at 5:40 PM

http://www.justanswer.com/hvac/7is9v-toyotomi-oil-miser-22-vented-heater-fuel-added-tank.html

Sent to HVAC Experts 1/27/2013 at 5:40 PM Brand: Toyotomi Oil Muser sassyrector (Offline) -- 1 Positive Rating / 1

---------------------------------------------------------------------------------------------------------------------

OBVIOUS SET UP,

I HAVE A TOYOTOMI ANSWER BILLY HAD TO GREG KELSEY

THE FAKE HOME INSPECTOR BILLY USES TO MONEY LAUNDER AND STAT PAD,
PREDICTABLY HE USED THIS UNITS BIZZARE DESIGN IN ATTEMPT TO CONVEY INCOMPETENCE,

HOWEVER THE ANSWER WAS GIVEN MANY TIMES,

THE OBTUSE CUSTOMER"billy" INSISTED ON CLEANING A SELF CLEANING PART. FINALLY FED UP WITH THE CHARADE REPOSTED BILLYS ANSWER ACCEPTED IN HIS TOYOTOMI QUSTION FOR $9.50, BOY DID HE GO CRAZY, I HAD TO SHOW THE TROLL I KNEW, AND HE WAS LIVID!

00900. Any idea of ages? Thanks, Greg
Submitted by:Greg Kelsey 223 days and 12 hours ago.
Category: HVAC
Status: CLOSED
Accepted Answer
The SlantFfin boiler is the 9th week of 2000
The Toyostove is also 2000
The Toyotomi is a 1991

Billy
You find all the interesting stuff...

HERE BILLY1961 TELLS GREG A TOYOTOMI IS "INTERESTING" STUFF...LOL!

Posted 1 minute ago
Delete

To determine if JustAnswer.com Pearl.com is a scam, conduct a "reverse image search" (tineye)on the pictures JustAnswer.com aka Pearl.com sends you as representing whom you are corresponding. you. TinEye.com has developed a new technology that allows you to Input an image and see where, if anywhere else, that image appears on the internet. If you input the individual experts pictures and they show up elsewhere on the internet in a different context, that proves that the pictures don't belong to the person you are corresponding with at all.

Here is a link to the TinEye.com reverse image search engine: http://www.tineye.com

Since this fraud occurs through use of the internet, you report it to the Internet Crime Complaint Center (a division of the FBI that specifically handles internet fraud) at the following address: http://www.ic3.gov/default.aspx

You can also submit a claim with the Federal Trade Commission's bureau of consumer protection here: https://www.ftccomplaintassistant.gov/

Simply do a Google search for "JustAnswer is a scam" and you will find thousands of examples of people who have been victimized by this sort of scam and posted about it online, all telling similar stories.

JustAnswer.com aka Pearl.com HVAC expert
Phil and Billy using fake pictures! Phil is a German denture ad actor ! and Billy is a pic used in a French Plumbers ad!

http://www.wellnesspunkt.info/

http://www.medel.com/vibrant-soundbridge-middle-ear-implant/

http://doctorfraudatjustanswered.wordpress.com/2012/09/04/fake-doctor-at-just-answer/

FAKE DOCTORS TOO SEE ABOVE!

http://tinypic.com/r/344bf2r/6

phil

http://colombes-plombier.fr/

BILLYS FAKE PICTURE FROM A FRENCH PLUMBERS AD!

Peer review was a good idea, but some experts were colluding with others to eliminate
the competition that way... on very thin pretexts.
alumalite /phil

Billy1961 began a methodical brazen campaign to eliminate the competition, Quoted from
words of phil/alumilite in JA forum

Explanation That was way brighter than most of us here, including me. why did you opt
out?
Phil/alumilite,

PHIL/ALUMILITE, SAID I WAS ONE OF THE BEST AND BILLY WAS ABUSING PEER
REVIEWS

This question below began billys campaign against me.

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1- works.html

Here below months and 70 peer reviews later, Billy interjects yet factually
incorrect, proven wrong, then rudely harasses EXPERT in public! before the customer and
negative peer reviewed on this as well.

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-01-restart-when.html

http://www.scbar.org/MemberResources/EthicsAdvisoryOpinions/OpinionView/ArticleId/1211/Ethics-Advisory-Opinion-12-03.aspx

http://www.justanswer.com/hvac/7ahih-billy-we-ve-resolved-grounding-issue-caused-furnace.html

Here is me fixing issue Billy had not for a year! made Billy furious with each one and there are many!

Simply do a Google search for "JustAnswer is a scam" and you will find thousands of examples of

people who have been victimized by this sort of scam and posted about it online, all telling

similar stories.

To determine if JustAnswer.com Pearl.com is a scam, conduct a "reverse image search" (tineye)on

the pictures JustAnswer.com aka Pearl.com sends you as representing whom you are corresponding.

you. TinEye.com has developed a new technology that allows you to Input an image and see where,

if anywhere else, that image appears on the internet. If you input the individual experts

pictures and they show up elsewhere on the internet in a different context, that proves that the

pictures don't belong to the person you are corresponding with at all.

Here is a link to the TinEye.com reverse image search engine: http://www.tineye.com

Since this fraud occurs through use of the internet, you report it to the Internet Crime

Complaint Center (a division of the FBI that specifically handles internet fraud) at the

following address: http://www.ic3.gov/default.aspx

You can also submit a claim with the Federal Trade Commission's bureau of consumer protection

here: https://www.ftccomplaintassistant.gov/

Simply do a Google search for "JustAnswer is a scam" and you will find thousands of examples of

people who have been victimized by this sort of scam and posted about it online, all telling

similar stories.

JustAnswer.com aka Pearl.com HVAC expert
Phil and Billy using fake pictures! Phil is a German denture ad actor ! and Billy is a pic

used in a French Plumbers ad!

http://www.wellnesspunkt.info/

http://www.medel.com/vibrant-soundbridge-middle-ear-implant/

http://doctorfraudatjustanswered.wordpress.com/2012/09/04/fake-doctor-at-just-answer/

FAKE DOCTORS TOO SEE ABOVE!

http://tinypic.com/r/344bf2r/6

phil

http://colombes-plombier.fr/

BILLYS FAKE PICTURE FROM A FRENCH PLUMBERS AD!

Peer review was a good idea, but some experts were colluding with others to eliminate
the competition that way... on very thin pretexts.
alumalite /phil

Billy1961 began a methodical brazen campaign to eliminate the competition, Quoted from
words of phil/alumilite in JA forum

Explanation That was way brighter than most of us here, including me. why did you opt
out?
Phil/alumilite,

PHIL/ALUMILITE, SAID I WAS ONE OF THE BEST AND BILLY WAS ABUSING PEER
REVIEWS

This question below began billys campaign against me.

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1- works.html

Here below months and 70 peer reviews later, Billy interjects yet factually
incorrect, proven wrong, then rudely harasses EXPERT in public! before the customer and
negative peer reviewed on this as well.

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-01-restart-when.html

http://www.scbar.org/MemberResources/EthicsAdvisoryOpinions/OpinionView/ArticleId/1211/Ethics-

Advisory-Opinion-12-03.aspx

http://www.justanswer.com/hvac/7ahih-billy-we-ve-resolved-grounding-issue-caused-furnace.html

Here is me fixing issue Billy had not for a year! made Billy furious with each one and there are many!

FAKE HOME INSPECTOR GREG KELSEY BELOW USED BY BILLY TO STAT PAD MONEY LAUNDER
Greg Kelsey's Questions and Answers Category

Question Customer Value Status Most Recent Hi Billy, I hope you're having a good Christmas week! Today Greg Kelsey $15 Positive Rating Received 12/29/2012 12:41 PM by another Expert Hi Billy, I hope you and your family had a wonderful Christmas! Greg Kelsey $15 Positive Rating Received 12/27/2012 10:01 AM by another Expert Locked by Customer Service Greg Kelsey $15 Closed by Moderator 12/19/2012 6:41 PM by another Expert Hi Billy, yesterday afternoon I inspected a home that had an Greg Kelsey $15 Timed Out 12/19/2012 3:58 AM by another Expert Hi Billy, I inspected a large multi-family and retail store Greg Kelsey $15 Positive Rating Received 12/18/2012 6:18 PM by another Expert Hi Billy, I hope this finds you well. Today I inspected a one-year-old Greg Kelsey $15 Positive Rating Received 12/17/2012 4:16 PM by another Expert Good morning Billy, Yesterday I inspected a home that had a Greg Kelsey $15 Positive Rating Received 12/16/2012 8:41 AM by another Expert Good morning Billy, yesterday I inspected a direct vented concentric Greg Kelsey $15 Positive Rating Received 12/15/2012 4:40 AM by another Expert ra - 614 Greg Kelsey $15 Closed by Moderator 12/14/2012 4:08 PM by another Expert Hi Billy, Inner City Products gas warm air furnace S/N L940118287; Greg Kelsey $15 Positive Rating Received 12/13/2012 3:18 PM by another Expert Hi Billy, today I inspected an electric water heater manufactured Greg Kelsey $15 Positive Rating Received 12/12/2012 3:33 PM by another Expert Hi Billy, today I inspected a home that has a natural gas direct Greg Kelsey $15 Positive Rating Received 12/8/2012 4:40 PM by another Expert Hi Billy, today I inspected and Energy Kinetics System 2000 Greg Kelsey $15 Positive Rating Received 12/7/2012 5:04 PM by another Expert Hi Billy, I meant to ask the ages of Fijitsu A/C systems S/N Greg K

BELOW NOTICE CUSTOMER SHAYS THANKING V12 TECH, THIS ANGERED BILLY WHO POSTED THIS TOYOTOMI UNIT A VERY RAE UNHEARD OF UNIT THAT THE HOME INSPECTOR HAD RECENTLY ASKED BILLY ABOUT, NO EXPERTS ANSWEREED THIS $30 QUESTION FROM ITS 505 pm POSTING, DESPITE THE FACT 9 EXPERTS WERE ONLINE THEN TOO, THIS WAS BROUGHT TO MY ATTENTION BY A NICE EXPERT WHO WARNED ME BILLY WAS SETTING ME UP WITH FAKE AND OBTUSE/ABUSIVE CUSTOMERS WHO WOULD RATE ME BADLY, I WAITED AND AT 540 pm A NEW TOYOTOMI QUESTION WAS ASKED ALSO WITH FUEL FAULT, EXCEPT THIS ONE WAS ONLY VALUED AT $9.50, I WAS REALLY AMAZED AT THE MOVE, I NEXT SAW BILLY ASNSWERING IT IN 6 MINUTES AND IGNORING THE $30 QUESTION POSTED 1ST.
AT 630 PM I WAS ASKED BY A MOD TO HELP THE CUSTOMER, I SAID I FELT THIS WAS A SET YP AND EXPLAINED WGY, THAT OUT OF 9 EXPERTS NOBODY TOUCHED IT INCLUDING THE ONE WHO IS KNOWN TO DO THIS TACTIC, BILLY1961, WHO HAD ANSWERED THE LATTER TOYOTOMI QUESTION VALUED AT $9., 50 WHILE SUSPICIOUSLY IGNORING THE $30 ONE AS WELL AS NO BODY ELSE WHICH WAS TOO WEIRD!

RosalynShays:
V12Tech, Thank you for your answer and follow-up. Please point out or send me a link containing your bonus and rating information. Both Billy and you responded to parts of my question and I only have a link for Billy.
Sent to HVAC Experts on 1/27/2013 at 4:28

1/27/13 5:03 AM
Oh please don't worry, I don't want you to be billed 2 times. I really enjoy this process and being part of the team is my deal.
1/27/13 5:06 AM
I really appreciate the compliment, but Billy is the expert in the question and I responded as he was not online,
Thank you though and just keep using us!

THIS PISSED BILLY OFF SO HE DID THIS.

Toyotomi OM22 unit shutting down with error code EE 6.
JACUSTOMER-fweorbzg
Sent to HVAC Experts 1/27/2013 at 5:05 PM Value: $30.40

SURE ENOUGH, I GET THE HYPER BILLY, RUDE, OBTUSE DERELICT POSING AS A CUSTOMER, RATES BADLY AND COMES TO SAVE THE DAY REPEATINGS WHAT I HAD SAID AND WAS ACCEPTED THANKED HIMSELF LOL!
--------------------------------
BELOW Are the 2 TOYOTOMI question's URL's

# 1, posted @ 505pm Value $30
Toyotomi OM22 unit shutting error code EE 6. Sent to HVAC Experts 1/27/2013 at 5:05 PM

Toytomi OM22?
JACUSTOMER-fweorbzg- (Offline) -- 0 Positive Ratings / 1 Question
------------------------------------------------------------------------------------------------------------------------------
# 2, posted @ 540pm Value $9.50
-Sent to HVAC Experts 1/27/2013 at 5:40 PM

http://www.justanswer.com/hvac/7is9v-toyotomi-oil-miser-22-vented-heater-fuel-added-tank.html

Sent to HVAC Experts 1/27/2013 at 5:40 PM Brand: Toyotomi Oil Muser sassyrector (Offline) -- 1 Positive Rating / 1

---------------------------------------------------------------------------------------------------------------------

AN OBVIOUS SET UP, I HAVE A TOYOTOMI ANSWER BILLY HAD REMARKED TO GREG KELSEY FAKE HOME INSPECTOR BILLY USES TO MONEY LAUNDER AND STAT PAD, BOY YOU REALLY FIND THE WEIRD ONES!
PREDICTABLY HE USED THIS UNITS BIZZARE DESIGN IN ATTEMPT TO CONVEY INCOMPETENCE, HOWEVER THE ANSWER WAS GIVEN MANY TIMES, OBTUSE CUSTOMER INSISTED ON CLEANING A SELF CLEANING PART. FINALLY FED UP WITH THE CHARADE REPOSTED BILLYS ANSWER ACCEPTED IN HIS TOYOTOMI QUSTION FOR $9.50, BOY DID HE GO CRAZY, I HAD TO SHOW THE TROLL I KNEW, AND HE WAS LIVID!
SEE # 1 for obtuse shill billy1961
SEE BELOW FOR BILLY SAYING TOYOTOMI AN 'INTERESTING' UNIT! LOL.

00900. Any idea of ages? Thanks, Greg
Submitted by:Greg Kelsey 223 days and 12 hours ago.
Category: HVAC
Status: CLOSED
Accepted Answer
The SlantFfin boiler is the 9th week of 2000
The Toyostove is also 2000
The Toyotomi is a 1991

Billy
You find all the interesting stuff...

HERE BILLY1961 TELLS GREG A TOYOTOMI IS "INTERESTING" STUFF...LOL!, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

protect your identity and earnings, and
•Change your email and passwords for both our sites and PayPal, as well as any other online accounts for which you may have used similar credentials.

JUST ANSWER, WHY NOT WARN THE CUSTOMERS?WHY ARE YOU SCARED
OF CUSTOMERS INSPECTING THEIR STATEMNTS?
DISCOVERING YOUR MALFEASENCES?
YOU SHOULD BE KNOCKING ON DOORS LETTING PEOPLE KNOW!
MY INFO WAS POSTED BY BILLY, AKA BILLY1961, YOU MAKE ME SICK,
THIS IS DISGUSTING YOU ENABLE THIEVERY TO HIDE YOUR THIEVERY! UNBELIEVABLE! YOUR QUALITY EXPERT FROM HARVARD SHOULD BE DISBARRED AND PUBLICLY CANED! WHAT INCOMPETENCE, HOW SHAMEFUL TO SMUDGE HARVARDS GOOD NAME WITH THE SLIPPERY CREDIT CARD MINEFIELD OF JUST ANSWER AND ITS 53 SPIN OFF RIP OFF SATTELITES AS PEARL.COM! ANSWERNEST.COM E ANSWER, PEARL MAYBE YOU SHOULD STOP RIPPING OFF EXPERTS AND CUSTOMERS.
WHO ELSE CALLS A TIP A BONUS?,
YOU CALL A TIP A BONUS SO YOU ### CAN DIP YOUR FECAL STAINED HANDS INTO THE POT OF DIRTY CASH!
THE YOU KNOW WHAT IS ABOUT TO HIT THE FAN BOYS!

Your online safety is at risk
Please add info@pearl.com to your address book to help ensure timely delivery of your conversation notifications.

Pearl.com JustAnswer Keeping our playing field fair

February 19, 2013

Dear professionals,
We write you today in response to reports of professionals using "scripts" to automatically lock questions.
We want to make clear how using scripts can get you removed from the site, as well as compromise your personal information. We regret that such actions were confirmed on our site, and we look forward to creating and maintaining a fair environment with your help.
Recent actions

The JustAnswer and Pearl.com team has been committed to tracking the problem and eliminating it. We have researched the problem and developed the technology to identify professionals using a script or program to automatically lock questions.

You should understand, as noted below and as explicitly stated in the Expert Agreement, using any program to unfairly manipulate our site is forbidden and may result in removal from all categories without redress.

By agreeing to this Expert Agreement and completing the online registration process, you are agreeing that:
•(g) You will not use any automated programs to automatically lock questions that are posted on the website.
We have taken swift action and removed 26 professionals who had been practicing scripting.

We will continue to run testing at differing intervals and with different methodologies to catch professionals using an automated program or script.

JUSTANSWER WONT INFORM THE CUSTOMERS THEIR DATA HAS BEEN COMPROMISED! OUT OF FEAR OF CUSTOMERS REVIWING STATEMENTS!

Google search and you will find thousands of examples of people victimized by this scam and posted about it, all similar stories.
To determine if JustAnswer, Pearl.is a scam, conduct a "reverse image search" (tineye)on the pictures JustAnswer, aka Pearl. sends you as representing whom you are corresponding.

O--------orange------O/B
W3-------black-------E
Y--------yellow-------Y
W2-------white-------AUX
G---------green------G
R----------red--------RC/R(jumped)
X----------blue-------C

http://www.justanswer.com/hvac/7iiq8-trane-xr13-heat-pump-outdoor-unit-2twr3048a1000a.html

me on a complicated one

http://www.justanswer.com/hvac/7iiq8-trane-xr13-heat-pump-outdoor-unit-2twr3048a1000a.html

http://www.justanswer.com/hvac/7i2q0-22-year-old-trane-xe-70-going-tick-tick-tick.html

me on another diagram archived.

http://www.justanswer.com/hvac/7kjej-trane-heat-pump-piece-crap-will-not-go-aux-heat.html
another one of mine!

Posing as an expert online to rip off customers who pay $30-$100 for information! Bad enough they are not real experts but too lazy to even google the correct data! and this will be considered an accepted response, tells you how much their experts ratings are worth!

http://www.justanswer.com/hvac/7n5co-so-central-heat-air-gas-forced-hot-air.html

Jerry :
I am not extremely versed in the zoned systems, but this wiring looks like it is a stand alone system.

Jerry
If there is no fuse, then most likely the transformer is blown, if you had a direct short at any time on your c wire.

JACUSTOMER-j2l7fnew- :
also, going into the furnace terminals, there is another white wire going into the Y terminal and another red going into

the C terminal, so 7 wires and only 5 at each thermostat

Jerry :
Do you know where this red, and white Y and C, wires are coming from? Or going to? It looks like a separate thermostat wire

going somewhere.

----------------------------------------------------------------------------------------
@@
1st huge error is saying C or common cannot be grounded or it is a short, this is pathetically inaccurate and precludes the

possibility of effectively making a repair/diagnosis or having performed this job ever let alone years! If you do not know

this basic theory you could never know anything beyond this!

WHEN THE CUSTOMER SAYS THIS, ...
there is another white wire going into the Y terminal and another red going into the C terminal, so 7 wires and only 5 at

each thermostat...

THIS IS THE 5 THERMOSTAT WIRES, 1=RED, 2=WHITE, 3=YELLOW, 4=GREEN, 5=COMMON, ...
THE REMAINING 2 WIRES HE MENTIONS ARE TO THE AC UNIT OUTSIDE YELLOW AND COMMON,

C = COMMON 24V IS GROUNDED AT THE TRANSFORMER! YOU CANNOT SHORT ANYTHING WITH SHORTING COMMON TO GROUND,
ONLY THE HOT LEG WILL BLOW A FUSE IF GROUNDED!
--------------------------------------------------------------------------------------------------------------------

Jerry :
Anytime the power is grounded out. with either the red or c terminal, it is a direct short, my guess is the bare wires may
have touched each other when the thermostat cover was installed.
------------------------------------------------------------------------------------------------------------------
@@ THIS IS PATHETICALLY WRONG! THIS IS 1ST WEEK MATERIAL! APPRENTICES MUST KNOW THIS LET ALONE A TECHNICIAN! TO IMAGINE A

SO CALLED EXPERT IS POORLY VERSED IN LOW VOLTAGE THEORY IS IMPLAUSIBLE AS ALL VOLTAGES OBSERVE THE SAME LAWS, WHICH MEANS

IF YOU ARE POOR AT LOW VOLTAGE YOU ARE POOR AT ALL VOLTAGES AS EVIDENCED! TO BILL POOR CUSTOMERS FOR INACCURATE DATA IS

PATHETIC! NO WONDER THEY GET A 90% RATING! THEY ARE ASKING PEOPLE WHO ARE UNQUALIFIED TO RATE THEM!
COMMON 12V IS GROUNDED AT THE TRANSFORMER IF YOU WERE AN ACTUAL EXPERT OR EVEN BOTHERED TO LOOK AT WIRING DIAGRAM EVER!
THE EXPERT DOES NOT EVEN REALIZE THERE ARE NOT ENOUGH WIRES THERE FOR 2 STATS, OR HE NEEDS A ZONE BOARD! WHICH IS NOT SEEN

IN
ANY PICS OR EVEN MENTIONED!
---------------------------------------------------------------------------------------------------------------
Jerry :
I am not sure how this would be configured.

Jerry :
I am not extremely versed in the zoned systems, but this wiring looks like it is a stand alone system.

---------------------------------------------------------------------------------------------------------
AFTER 30 POSTS JERRY OPTS OUT AND RPEN7111 STEPS IN AND GETS EVEN WORSE
THIS IS SCARY! LOOK AT THIS LOGICALLY THE TRANSFORMER MUST BE ON TO HAVE ANYTHING RUN ON A HVAC SYSTEM,
THE CONTROL VOLTAGE IS 24 VOLTS, KNOWING THIS LOOK AT THIS STATEMENT FROM THE ALLEGED EXPERT, ...
------------------------------------------------------------------------------------------------------------------------

If you have time the unit contactor looks burned bad on one side this can cause you to only get 115 volts not enough for
transformer to work right, ...
rpen7111[OPTED OUT]
----------------------------------------------------------------------------------------------------------------------
@@
THIS IS RIDICULOUS!EVEN IF YOU KNOW ZERO OF HVAC! THIS SHOULD BE OBVIOUSLY RIDICULOUS TO ASSERT!
THE CONTACTOR DOES NOT HAVE TO BE CLOSED TO POWER THE TRANSFORMER! THIS IS RIDICULOUS!
THIS WOULD MEAN THE UNIT HAS TO TURN ON BEFORE IT CAN ENERGIZE THE TRANSFORMER TO THEN BE ENERGIZED BY THE TRANSFORMERS 24

VOLTS!

SAYING, IF YOU ONLY GET 115V THAT'S NOT ENOUGH SO PUSH THE CONTACTOR IN, IS INSANE!IT WILL START THE COMPRESSOR AND SOMEHOW
ENERGIZE A TRANSFORMER THAT ALREADY SHOULD BE POWERED WHETHER THE UNITS ON OR OFF OR WHATEVER! A CLOSED CONTACTOR EQUALS A
RUNNING COMPRESSOR ! THINK ABOUT THIS!IF CLOSING THE CONTACTOR WERE REQUIRED TO POWER THE TRANSFORMER TO POWER THE STAT,
HELL NO! THIS MAKES NO SENSE AT ALL AND IS EMBARRASSING, ACTUALLY, WAS THIS EXPERT DRUNK?
ONE OF THE WORST ANSWERS I HAVE EVER SEEN HERE!
BUT LOOK BELOW! TESTING TO GROUND FOR 115V THINKING THAT MEANS ANYTHING! PATHETIC! TO GROUND ONLY TELLS YOU IF IT IS

SAFE TO TOUCH NOT IF THERE IS ACTUALLY 230V THERE!
--------------------------------------------------------------------------

that sounds pretty cold.the doors and windows will just keep the units running too long if open and can cause it to over
heat.We need to know why you are not reading 230 volts ac on the bottom of the contactor.will you read one wire at a time
just touch one wire and put the other lead on the meter to some metal on unit or to ground wire near contactor
Please allow me the time to do my best to help with your question before rating me.thank you.
Picture
rpen7111[OPTED OUT] (Offline)

----------------------------------------------------------------------------------------------------------
@@
TESTING TO GROUND IS NOT A GOOD WAY TO TROUBLESHOOT!YOU NEED TO TEST ACROSS THE SIDES OR LEGS OF POWER,
L-1 AND L-2, TO GROUND IS OK FOR TESTING WHETHER YOU WILL BE SHOCKED, BUT DOES NOTHING TO TROUBLESHOOT AS THE 115 V TO

GROUND
MAY BE BACKFEDING AND READ ON BOTH LEGS WHEN IN FACT YOU ONLY HAVE 1 LEG OF 115V RATHER THAN 2 LEGS FOR A TOTAL OF 230V
TESTING TO GROUND IS AN AMATEURISH METHOD AND ONE THAT WILL FOOL YOU.
----------------------------------------------------------------------------------------------------

Im sorry, but its kind of new to me answering questions I love to make the repairs by hand but im trying to get better
online where I cant see the unit so don't feel bad at least you are willing to try.
I really beleive the transformer is bad if you happened to short the common wire for tstat, or the control board is bad.
when you know there is 230 volts there we can read the 24 volts again if it is there the control board is bad, if no 24
volts the transformer is bad

rpen7111[OPTED OUT] (Offline)
Please allow me the time to do my best to help with your question before rating me.thank you.

---------------------------------------------------------------------------------------------------------------------
EXPERT RPEN7111 SAYS, ...

I really beleive the transformer is bad if you happened to short the common wire for tstat

-----------------------------------------------------------------------------------------------------------

REALLY? 2 experts saying you can short a transformer by grounding the common leg, 2 EXPERTS ignorant of the fact every

transformers 24v
common leg is grounded ! not on just this one, but on every unit!this is ridiculous they do not realize this and say this,
evidencing the expertise is poor on this site for hvac!

http://billy1961.wordpress.com/

http://billy1961.wordpress.com/2013/03/25/simple-low-voltage-control-circuit/

http://billy1961.wordpress.com/2013/03/25/low-voltage-controls-are-everything-in-hvac-troubleshooting/

http://www.afroromance.com/billy1961

http://www.myheritage.com/photo-2000147_47244042_47244042/billy1961

Jerry :
I am not extremely versed in the zoned systems, but this wiring looks like it is a stand alone system.

There is no repercussion for repeated abuse, Peer review was a good idea, but some experts were colluding with others to

eliminate the competition that way... on very thin pretexts.

phil/alumilite to V12tech

Just Answer, Pearl.com and the new spin offs, answernest.com, E answers.com, etc.should strongly sanction unfounded and
retaliatory false reports.
Experts as billy1961 who file retaliatory and false reports should be sanctioned in some way.
The ability to create an acrimonious environment/atmosphere by these childish people must have some form of moderation and
oversight; possibly including moderator review of a report BEFORE it is delivered to the intended expert, so that it's true
nature can be assessed and prevent unnecessary back and forth, false reporting, childish behavior, and increased
administrative time for everyone unnecessarily.
If the report feature is abused, then an expert should have their ability to report temporarily suspended, to start,
with greater sanctions being applied for subsequent violations.comments with other experts personal information

Peer review was a good idea, but some experts were colluding with others to eliminate
the competition that way... on very thin pretexts.
alumalite /phil

Billy1961 began a methodical brazen campaign to eliminate the competition,
Quoted from
words of phil/alumilite in JA forum

Explanation That was way brighter than most of us here, including me. why did you opt out?
Phil/alumilite,

PHIL/ALUMILITE, SAID I WAS ONE OF THE BEST AND BILLY WAS ABUSING PEER REVIEWS

MY BEING THE BETTER TECHNICIAN AND WINNING EVERYTIME PISSED BILLY OFF! DOOMING ME!

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1-works.html

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-a01-restart-when.html

Evidencing an ongoing abusive pattern, the entire 6 months enabling abusive acts expert, despite experts discussing this abuse openly, JA denyied any abuses, See how their "experts"Jerry, billy1961 & RPEN7111, do not even know the basics! below!

http://www.answernest.com/?keyword=billy1961&af=num&sl_count=6&affid=1004&cid=tlm&tid=122377382&query=billy1961&src=1004&ID=adwanswernestcom

THIS IS TYPICAL NEW EXPERT WELCOME! BELOW AND IT GETS WORSE!

Expert: Chas replied 1 hours ago.
Hi, I noticed another expert posted on top of me. Please note this expert just showed up today and has no satisfied
customers. I wanted you to know that in advance before you spend money on his answer or the part he wants you to replace..

There is no repercussion for repeated abuse, Peer review was a good idea, but some experts were colluding with others to

eliminate the competition that way... on very thin pretexts.

phil/alumilite to V12tech

Just Answer, Pearl.com and the new spin offs, answernest.com, E answers.com, etc.should strongly sanction unfounded and
retaliatory false reports.
Experts as billy1961 who file retaliatory and false reports should be sanctioned in some way.
The ability to create an acrimonious environment/atmosphere by these childish people must have some form of moderation and
oversight; possibly including moderator review of a report BEFORE it is delivered to the intended expert, so that it's true
nature can be assessed and prevent unnecessary back and forth, false reporting, childish behavior, and increased
administrative time for everyone unnecessarily.
If the report feature is abused, then an expert should have their ability to report temporarily suspended, to start,
with greater sanctions being applied for subsequent violations.comments with other experts personal information

Peer review was a good idea, but some experts were colluding with others to eliminate
the competition that way... on very thin pretexts.
alumalite /phil

Billy1961 began a methodical brazen campaign to eliminate the competition,
Quoted from
words of phil/alumilite in JA forum

Explanation That was way brighter than most of us here, including me. why did you opt out?
Phil/alumilite,

PHIL/ALUMILITE, SAID I WAS ONE OF THE BEST AND BILLY WAS ABUSING PEER REVIEWS

MY BEING THE BETTER TECHNICIAN AND WINNING EVERYTIME PISSED BILLY OFF! DOOMING ME!

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1-works.html

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-a01-restart-when.html

Evidencing an ongoing abusive pattern, the entire 6 months enabling abusive acts expert, despite experts discussing this abuse openly, JA denied any abuses, BY BILLY THE HVAC MENTOR, WHO KNOWS NOTHING!
YET HAS SATTELITES WITH HIS NAME IN THE URL

AS WELL AS ROTATING AVATARS AND HANDLES BILLY, billy, billy61, billy1961, Billy1961

http://www.answernest.com/?keyword=billy1961&af=num&sl_count=6&affid=1004&cid=tlm&tid=122377382&query=billy1961&src=1004&ID=adwanswernestcom

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BUTCH56
Sacramento, US
May 10, 2013 11:10 pm EDT

Oh please don't worry, I don't want you to be billed 2 times. I really enjoy this process and being part of the team is my deal.
1/27/13 5:06 AM
I really appreciate the compliment, but Billy is the expert in the question and I responded as he was not online,
Thank you though and just keep using us!

THIS GOT ME BOOTED AS I MENTIONED BEING BILLED TWICE !
EXPERTS ARE FORBIDDEN TO DISCUSS THIS WITH CUSTOMERS!
WE ARE TOLD TO GET THE CUSTOMER TO RATE AND ALSO ACCEPT OUIR ANSWER, BOTH OF WHICH THEY BILL FOR!
SINCE 2006 THE ONE COMPLAINT OVER ALL OTHERS IS DOUBLE BILLING AND CREDIT CARD SKIMMING BY ACCIDENTALLY SELLING EVERYONE A SUBSCRIPTION!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

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1:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer on line scam

On June 16, 2010 I was on line looking for information on my medical problem. I found a general answer on line but wanted a better one so up pops just answer so I go on it. They say if you do not accept the answer they give you there is no charge. They fail to tell you that they will charge you first to make sure you have the money in the bank just in case you agree with the answer you get. That is why you get stuck at having to give them all your personal infro. to be able to get in to ask your question. So I did and when I got on line with "their so called doctor" It was as if I was reading the same thing I had got myself almost word for word. so I did not want accept the answer. upon telling them this (and I don't know how I came across the area were I could tell them so. )they wanted me to ask another doctor when I said no and started to tell them that I was wanting to make a law suite on them and would get in touch with the BBB they then put a person saying they were a lawyer and how could they help me. I had to shut down my computer my self to get out of their web page. After that I came back onto the computer and went to check my bank account they had not ONLY charged me for the first question but also for the second and third ones I never asked ! The bank statement I looked had three different charges then a place were they crided it back to me then droped the third one and then doubled the total of the other two and charged me for that. The date on this at that time was 6-16&17 2010. So I called my bank fraud line . When the lady on the phone brought up my account on her computer she was able to see how they had hacked into my account changing every thing and wile I was on the phone with her she contacked the bank fauld web sight. and filed the complaint. She gave the number of the file ans said that they would be sending me paper to fill out. And suggested I call the BBB. so on the 18th of june when I found the web sight for the BBB i went to my bank sight to get a copy of the bank page to submit to the BBB. Whe I looked at it they had come back into my account and hacked away again! This time they chasnged the date on the charge to the 18th. and every thing but the one charge (for the two question I was surpposed to of made) was on the page. All the different chargest and prof of them hacking my account was gone. Even at this I still filed with BBB on them.
The BBB has another company that acted on my be half ( a middle person). As thing went on they returned my money back to me and as they were cleaning up their files they came across a time back in 2-2010 were my husband had used the sight and did not accept the answer but they never gave him the money back. but because we both use the same e-mail they gave me back that money too! I was asking for extra money for the the stress and suffrage I had been going throught as I am Bi-polar and it had caused me to go into a manice depresstion were I would not be able to sleep do to worring about the hacker, the chargest the bank was charging me ( the fraud people were not able to fine any thing wrong sence they had hacked my account to look good for them by the time they got into the invistion so I was charged for over drawn on my account) as well as I was afraid of "identiy thrif". All they wanted to do anddid do was say" How sorry they were to hear about my health problem". Well sence the middle person was not able to get a happy resalutions the company"JustAnswer will be on report and stay on the list for a year. So I say to any one who has a problem with them now or in the past to go on line to the BBB of the Golden Gate & Northen California and file a complaint. Or if you are up set with a different company the BBB on line will help you to fine the right location to contack. Don't be afaid to stand up for your self. Even if they are a member of the BBB if you fell you have been SCRAMED let them know.
I hope this has helped you in finding the answer you were looking for. Have a Blessed day and may God Bless YOU.

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Cully Troupe
N.Bonneville, US
Jul 27, 2010 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they billed me three time the amount I agreed to pay

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3:03 pm EDT
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JustAnswer credit card charge

Dear bridgett,

I’m very sorry to hear about your experience. I’m adam and I work for ja. I have sent you a private message so I can look into your billing situation and take care of your refund immediately.

You may reach us anytime through the contact us link on our help page. Our customer support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- adam

Read full review of JustAnswer and 3 comments
Update by JustAnswer
Aug 23, 2010 2:19 pm EDT

Hello Lana,

I apologize for the inconvenience. I was able to locate your account using the information that you provided. We have issued a refund for the last 2 months of charges and you should be able to see the funds back in your account currently.

Let me know if I can be of any further assistance.

Best,
-Adam

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Walter B. Delafield
New York, US
Jun 25, 2010 4:18 pm EDT

Bills me @18.00 every month. Don't use them and can't stop billing

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Lana Bittner
Mentor, US
Aug 14, 2010 3:28 pm EDT

I wrote you 2 other times about cancelling your NON anwers. I expect to get credit on my account and NOT be charged again.
The FDA would really like to know how many people are unhappy with your tacts.
I am demanding credit for the last 2 months!@!
lbittner@oh.rr.com

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Craig Housen
Coopernook, AU
Aug 06, 2010 12:43 am EDT

Re account Craig Housen, 8 High Street, Coopernook NSW Australia 2426, email:johnfh2@bigpond.com.
We understood there would be a once-off cost for questions through this service. We have only asked 2 questions in 6 months or more and you are taking a monthly fee for this. Please cancel this subscription as from now. July subscription has been paid and we no longer want this service. Thank you in anticipation. Hoping to receive your acknowledgement a.s.a.

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JustAnswer asked one question from vet, now having money taken from my credit card every month

Asked a quetion on this web site regarding a pet. Made what I thought was a one off payment, this web site has ttaken 2 further unauthorised payment from my credit card . I t appears to be another scam to Steal money.

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carion harris
Port Arthur, US
Jul 19, 2010 3:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did not order anything i am disabled and get paid once a month i would like my 34.19 returned to my account before my bills are returned and i am charged money i dont have. Thank you Carion Harris

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1:27 pm EDT
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JustAnswer did not sign up for this

I did not sign up for myjabill.com ca and 15 dollars is being taken out of my checking account the last 2 months that i know of I want this stopped, , , , ,

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JustAnswer unauthorized cc charges

When youuse this service they automatically set the account up for monthly billing for "unlimited subscription" without informing you. I asked a question in may, a one time thing, and they are billing me $18 each month. I believe that this is a scam and should be illegal.

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11:13 pm EDT
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JustAnswer bank deduction

Weeks ago, in desperation with a a medical problem, I asked a medical question/I was told the money would be on deposit and I would pay only if I was satisified with anwswer. I never got an answer-since then, we have had two family members become unemployed and I've been out with a medical problem. My bank account was debited $25.00 but I got nothing for it-now I need the MONEY. I tried to send them an e-mail but it would not go. PLEASE HELP.

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Ron Fairman
Boerne, US
Jul 29, 2010 11:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I will agree to correction by replacing the $21.00 into to my banking account! Removing charges on my account.

Thank you,
Ron Fairman
rfairman@gvtc.com
[protected]

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Ron Fairman
Boerne, US
Jul 29, 2010 11:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

6/29 I was charged for $12.00 for an unacceptable response. I stated in my email what I did try and it did not work. Feed back was what I had given in my request. I wanted to have directions other than what I already tried.

7/27 I am charged $9.00 and I have not asked for any new answers to my question (not sent anything at all!)

The $12.00 and the $9.00 need to be placed back in my bank account.

I you have any questions ... call [protected] or email at rfairman@gvtc.com.

Thank you,
Ron Fairman

" Please provide call or email on correction."

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JustAnswer continued billing

used just answer.com back in march '10 and got fair answer, agreed and paid the $9.00 fee, since then they have billed my credit card in april, may, and june.this is ###, no one answers the dam phone, and now i find that they are not refunding many people, double and triple billing, etc...you want your money file a complaint with the better buis. bureau of CA. and your state attorney generals office, also requuest they be shut down and removed from the internet for ever.i am doing this exact thing.I dont need to attach proof i have this on my credit card statements.

Read full review of JustAnswer and 6 comments
Update by raged
Jun 28, 2010 5:07 pm EDT

this company should be banned from the internet for life, forced to pay restitution to all customers they have taken across and never be allowed to operate a buissness in the future anywhere in the united states again.they are crooks, theives, and a disgrace to the human race for ripping people off, these people have worked hard for their $$ and trusted you to be honest and fair, and you have not been either, this makes just answer.com ###s, no [censored]heads, ###s are usefull and they are not usefull people for what they are doing to consumers. I will never use this site again and will adimently tell everyone i know how much of a rip off this co. is.

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Lee Harvey
Fayetteville, US
Aug 31, 2010 6:07 pm EDT
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I called majic jack. com on 7/27 . I did NOT get the help I needed, but I accepted the 18:00$ charge although I was VERY, VERY dissatisfied! The next thing I know while checking my banking on-line these creeps had charged my account again! They billed me on 7/28 and then AGAIN on 8/28. It was pending. I immediately called them and was given various options to dispute the charges. I chose to do it by phone because I do not know how to type or use the computer very well. I left all the information they requested and waited for a return call which NEVER came. I called AGAIN SEVERAL hours later and left my info AGAIN! I called the next day TWICE AGAIN and followed the same instructions on the 29th. On the 31st I noticed that the draft went through. I've called Twice AGAIN today leaving irate messages requesting them to contact me, with NO luck! It is now 6pm on Tuesday the 31st and I've sent a complaint via "billing@just answer.com and STILL NO REPLY! Then I found this place. I seriously doubt I'll get any response from this either. I guess I'll have to contact my bank, the Better Business Bureau, The State Fraud Dept., and every other place I can find. THESE PEOPLE ARE CROOKS! Lee Harvey in Ar

Nick - JA Help
Nick - JA Help
San Francisco, US
Jul 07, 2010 7:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Stormj1,

I'm sorry to hear about this. I received your private message and I've replied so I can provide you with a full refund. Thanks for your patience.

- Nick

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Stormj1
La Canada, US
Jul 04, 2010 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Fellows!

I was also charged 15 euros and didn't get an awnser! not only I waited 2 1/2 hours and got log off but i also got charge! Those people from Just Awnser are nowhere to be found!
Please contact me for class action lawsuit if interrested i'm tired off those company ripping people off !

J

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 29, 2010 4:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Dimitrius19,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can make sure you receive a refund.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 29, 2010 4:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Kevin (raged),

I work for JA and I was notified by our Customer Service team that you received a refund via phone today. I'm glad to hear this. Please let me know if there is anything more we can do to help.

- Nick

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Dimitrius19
60 Tamarac Drive, US
Jun 28, 2010 5:44 pm EDT

Same exact thing happening here. I also was charged for an answer that was never given. Dispute the charges with your bank as unauthorized charges, then go into your settings online and change the obscure entry that says you want recurring billing--look at their site for where to do it. I also had a hard time getting hold of them and this is how I got my charges credited back--they were never there to justify their charges with the bank. I find that this recurring charge is not well publicized at all and this is a great potential for a class action suit. Too bad I am not that kind of lawyer, but it did take me in. Legally, they have to prove the charge was authorized. They are a total ripoff and remember--they will bill you even if your question is not answered!

JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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