[Resolved] Just Answer / agreement disclaimer protocal

IL, United States

JustAnswer $23 fee. Nov 4, 2010. No, I didn’t sign their Disclaimer. Who would. But I am nervous that they have my charge card number. Also frustrating, I can’t find a way to phone them or send a direct email complaint. All communications are locked behind their website. J. Caldwell, Wheeling IL.

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  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • JustAnswer Customer Care's Response, Nov 04, 2010

    Dear Jack,

    I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can look into your account and take care of your refund immediately if necessary.

    You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

    Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

    - Adam

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