JustAnswer review: rip off 19

So far I was fully aware by the sign up page that id be paying a monthly fee. It makes sense. Yeah I wanted to pay just 1 or 5 bucks of an answer.. either the site itself should only be 1 to 5 dollars to use and obviously 40$ for a general vet questionare consultation is the normal ! , less sense vice versa.. the guy helped me fast and was patient and kind unlike a lot of other vets. While I waited I wanted to do something and not just do nothing to try and find aid for my animals until i can get them into the very busy vets. Finally I have an irl app. But I still need more help and hope I don't get screwed over in this because so many irl vets have failed me... I didn't know they wouldn't be able to prescribe stuff tho? Yikes

How does this phoney website rate above average? Like others I too have been scammed by the doubletalk of refundable $5 and quitting before using. I also quit the same day. Read the page over, didn't say when I will get my five, but hey it's only five. Three weeks later $51 missing from my account and after 3 hours of trying to get hold of an actual person, I was told the $5 was never refundable and even though I quit my membership I still have to pay for the month even though the site stated otherwise. Now it's trying to get another $46 outta my account. When will a class action lawsuit be filed? I got my screenshot! Jim

WARNING BEWARE ! DO NOT USE THIS SITE ITS A SCAM ! It said 1$

Thrn i was charged 35$

So i called the place and the guy said he would refund my money so i was like great!

He said i just have to answer some questions i said ok

So he started asking questions then he started ASKING PERSONAL QUESTIONS THAT DID NOT PERTAIN TO THE SITE I SIGNED UP FOR SO I TOLD HIM I FEEL UNCOMFORTABLE AND WHY THESE QUESTIONS THAT WHEN I SIGNED UP THEY DIDNT ASK ME THEM QUESTIONS Asking me to verify all the places i have been living at and credit card statements and it was weird.so i told him again i feel uncomfortable and i hung up because my guy was Sayin RED FLAG!

Then I messaged him how uncomfortable he made me and he wrote back [censored] YOU [censored].. whattttt who says that to a customer.

AND THATS NOT THE END I LOOKED AT MY STATEMENT BANK AND I HAVE 3 different weird unwanted charges that are from sites like just answer sites like medical and id advantage and a dr site just like just answer

SO THAT POS MOTHER F-R

Used my card number to charge from different sites SO UNPROFESSIONAL!

I had to Cancel my Business credit card before this Loser THIEF THAT WORKS FOR THIS COMPANY JUST ANSWER JACKED MY INFO AND IS SELLING IT?

He sent me a message from this number

[protected]

SO JUST BEWARE AND DOOOO NOTTT USE THIS SITE

UNLESS YOU WANT YOUR PERSONAL INFORMATION HACKED AND SOLD!

I turned them Into BBB for hacking my personal info..:(

Do no use! I paid the $5 for asking a question, which was fine. Then I stated I did NOT want the subscription and would rather pay $5 per question. Whoever I was speaking with said that was fine & they would cancel the subscription. Didn't say anything about still being charged. Then I look at my account and was charged $35. I messaged them stating what happened and they said they looked over my account and I wasn't eligible for a refund. I emailed again stating I was never told I'd have to pay the $35. We will see what they say now. But it's bogus. I CLEARLY stated I didn't want a subscription and they said nothing about a $35 fee. Would NEVER use again!

Take extreme care! This company has continued to take money from my card for 7 months and wants me to 'subscribe' again to 'review' the issue.

They are ripping me off how is it they signed me up monthly membership but have no way I sign on and no email for me? Costing me 30 dollars a month. What a rip off, stay away everyone! Scam…….

Really. Says $5 refundable and then shows trying to charge $40

SNEAKY

I used this service pretty successfully and then was charged each month following which I understood would happen. However, I cancelled my membership a few weeks ago but noticed today a new charge. I called customer care and got a recorded review of my account: I no longer had a membership; it had been cancelled. I spoke with a customer care rep who told me she saw no record of cancellation and could not refund that amount. I re-cancelled my membership with her. Even though I explained I had already been told my account was no longer, she insisted she could not see that it had been cancelled. After much discussion, I asked to speak to a supervisor, to whom I explained the same information. She also said there could be no refund. I asked why I had gotten a cancelled account message before I even spoke with someone if I had not cancelled it. She just repeated that she could not refund it and that the March 24th charge was for March even tho memberships are charged BEFORE the month upcoming. She repeatedly stated that she couldn't give me a refund of the pending charge. It wasn't until I said I was going to leave a negative review that she DID give me the refund that she repeatedly stated she couldn't do. Their customer service was terrible!

My dog was not well it was 3am and we were trying to find out what to do. All local area vet offices were closed. We tried this service to find out what we should do or could do. I did not receive a response from the vet until 1:48pm in the afternoon. Every vet office answering service referred us to med vet. In my area it was an hour drive away and one that could have started earlier. Unfortunately I lost my fur baby at 4am because of their lack of response for an emergency situation.

In Aug. 21, 2015 I posed a lengthy vet question about my dog Dominick. Vet "Gary" was online. Paid the $21.00 and never got an answer.
My name is Kathleen Perry.
Guess "they" really don't care.
Never use them again.

I asked my question gave my credit info and they charged my account. I have not gotten an answer and when I try to ask them about it they just want my credit card info again.