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Juniper Bank / Account Protect Plus / Unauthorized account protection fee

1 United States Review updated:

I have been charged with account protection fee for my USairways Mastercard. When I called they said, while I was activating the card through voice response, I must have misunderstood and pressed the button to activate this protection. I have been charged around $16 - $17 per month and they only offered me one month of refund out of six months. For some reasons, I don't believe I could have authorized this, nor they would have the proof that I did.

I'd like to know if there's a way I can report this...

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Comments

  • Ma
      1st of Dec, 2011
    0 Votes

    I just filed a report to the Federal Trade Commission:
    https://www.ftccomplaintassistant.gov/
    as my 86 year old mother has had Account Protection Plus for the
    past 10 years with Direct Merchants Bank and was charged $7.41 monthly. She has been hospitalized
    since Oct. 27, 2011. This cannot
    be activated because one of the stipulations is that
    cardholder has to be working prior to activation and she has
    been retired for the past 20 + years!!
    I also filed a report to the Consumer Financial Protection Bureau:
    www.consumerfinance.gov

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