Neopets
I sent my score on igloo garage sale and it wouldn't let me cash in! It said "suspicious user" but it was me! My username is Jensim1749 and I have played Neopets for a long time. My email is [protected]@gmail.com I scored of 30, 000 on igloo garage sale. I am guessing I did so well the computer didn't realise it was me. Can you remedy this issue? I need to be able to send my scores.
Desired outcome: To be able to send my scores no matter how well I do
Online game
I have called, which they only have Voicemail and also emailed several times. We have given our names and emails and said we are continuing to be charged monthly fees even though they keep stating that we have a "free" account. We also have asked to be refunded as we were charged AGAIN as we were in the middle of cancelling it. They still haven't cancelled us because they state it is a free account but our bank account shows differently.
Jumpstart Customer Servicese agreed to issue a refund for unauthorised purchase by a minor, it has been almost 4 months, Customer Service has blocked my email, and have possibly deleted all communications.
Neopets
This is regarding one of their game sites they purchased awhile back...They now own neopets.com and while its a fun site its very glitchy often people get frozen for no reason and the support team rarely looks at the support tickets...Some people have been waiting years! They will NOT answer emails or facebook messages either! Their customer service sucks big time! Jumpstart seems to be unwilling or unable to fix these issues! Don't trust this company!
Note its neopets that doesn't respond to messages not Jumpstart...I just tried emailing them so we will see if they bother to answer about the neopets issues!
My Mother's Neopets account was frozen last month for no reason. I submitted a support ticket on 12/20/16 and the support team has yet to look at it. I have since made several attempts to contact them, both through their support e-mail address and on social media and they are not responding. I have contacted Jumpstart through their support address yesterday and received notification that my request for assistance had been received, but have yet to hear back from them with a solution.
This is not a complaint exactly, it's more like a follow up message. Jumpstart, can you please help? The ticket number is ## [protected]. Neopets doesn't have a phone number and I really need to speak to someone about resolving this issue. I'm running out of options/ideas. My Mother has had this account for nearly 15 years and has never had any problems, nor has she ever violated the Neopets terms of service. Over the last 15 years, she has put a lot of time and real money into not only earning her "dream pets", but building up the account in general and I don't want to see her lose it all unfairly.
I was locked out of my account in September due to a password glitch. It took me until the end of November to get back in, after a lot of effort. If I had one complaint/suggestion to offer it would be that the customer service for Neopets is essentially non-existent. You can see for yourself by looking at the comment section of their Facebook page. I don't know what it's like for the other gaming websites that Jumpstart owns, but something really needs to be done about this. If this is what using Neopets is going to be like from now on, the website might as well be shut down. That would break my heart because I've always loved it. :(
Is JumpStart Games legit?
JumpStart Games earns 96% level of Trustworthiness
Perfect Trust Endorsement: JumpStart Games achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for JumpStart Games. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for jumpstart.com can be seen as a positive aspect for JumpStart Games as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of JumpStart Games's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jumpstart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for JumpStart Games have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up JumpStart Games and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with JumpStart Games's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- There was some difficulty in evaluating or examining the information or data present on the jumpstart.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- JumpStart Games protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Membership cancellation
I can't cancel the membership. Can't call anyone, they keep recurring charge my credit car. Emailed and they replied they couldn't find my account! This is a scam!
Unauthorized recurring fees
KAI Jumpstart has posted a recurring fee that is unauthorized for the past 12 months. It was very difficult to cancel my account. When I asked for a refund, I was refused any monies due back. The representative I spoke with was belligerent and refused to give me the direct contact information for his supervisor. Do NOT due business with this organization.
The complaint has been investigated and resolved to the customer’s satisfaction.
Recurring Charges
I signed my child up via the website to play educational games. After a while, she complained that she was unable to play a lot of the games because she needed a membership. I paid for a 1 month membership. Then started getting billed monthly via my credit card. The number listed [protected] has been "temporarily unavailable". Finally I called a number...
Read full review of JumpStart Games and 17 commentsOngoing charges
I been charged now for more then a year when I sent them continous emails saying stop charging me and they keep charging me I want my refund .I live in Australia and I cannot get in contact with them and due to fact that we live overseas I have no clue how to get to them accpet sending them an emails .Please help me .My bank said to me I must of authorised this and they cannot do anything .I am pissed off now !
Please contact them here ---> copy paste this link----> http://www.jumpstart.com/CustomerCare/CustomerCare.aspx
Recurring monthly payment
My complaint is similar to Chopperman regarding recurring monthly payment for Jumpstart childrens' games. I need the email address for them, which is not on their website, so that I can contact them to stop the payments and if they do not, to then to provide evidence of the email contact and refusal to the relevant authorities and bank to initiate action to stop the payments.
Read full review of JumpStart Games and 16 commentsUnauthorized Online Scam/recurring charges
Jumpstart.com is a learning game and seller to schools, I signed my daughter up for a 1 month trial for $4.99, being wary I could not find a cancel button so I contacted them 20 days later to see if I needed to cancel or it just expired. No response so I emailed them again. Nothing and then a $7.99 fee per month for 2 months. Again I called the 800 number...
Read full review of JumpStart Games and 10 comments
Overview of JumpStart Games complaint handling
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JumpStart Games contacts
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JumpStart Games phone numbers+1 (310) 533-3402+1 (310) 533-3402Click up if you have successfully reached JumpStart Games by calling +1 (310) 533-3402 phone number 0 0 users reported that they have successfully reached JumpStart Games by calling +1 (310) 533-3402 phone number Click up if you have UNsuccessfully reached JumpStart Games by calling +1 (310) 533-3402 phone number 0 0 users reported that they have UNsuccessfully reached JumpStart Games by calling +1 (310) 533-3402 phone number
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JumpStart Games emailssupport@jumpstart.com97%Confidence score: 97%supportopt-out@jumpstart.com96%Confidence score: 96%
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JumpStart Games headquarters500 W. 190th Street, Suite № 300, Gardena, California, 90248, United States
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JumpStart Games social media
Recent comments about JumpStart Games company
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