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Jumia Kenya / infinix x600 note 2 lte - 5.98" - 16gb - 2gb ram - 13mp camera - dual sim - grey

1 Nairobi, Kenya Review updated:

I bought my phone in August this year through Jumia Kenya in Nairobi,. It has been rebooting itself and has done so about 6 times since I bought it. However today, it went off and could not restart. I cannot power it on. The screen is black with only the green light flashing. I tried charging and the screen did not show anything. I tried calling it but it is silent and I got a message that the number is unavailable.

Below is a copy of the email confirming the order.

Your order# [protected] has been confirmed

Shopping
Yahoo
Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98"- 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM

Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!

Dear Mary,

Your order has been successfully verified. We will contact you once it is ready for delivery.

Please see below our DELIVERY timelines:

Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days

For more information on delivery zones please click here.

If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.

To check the status of your order online, please use our order tracker.

Tracker

You ordered:

Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98" - 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00

Payment details:
Shipping Cost Ksh 300.00
TOTAL Ksh 14748.00
Payment Method CashOnDelivery

Warm Regards,
Tracker

  • Fawole Kikelomo's Response, Nov 20, 2018

    Please update me when I will be receiving it because might go back to Niger for service soon but for now am still in Ekiti please.

  • Vanessa Unauthoma's Response, Jan 12, 2019

    I bought a CUKYI machine worth seventy thousand I was debited but they did not provide the machine and they they did not refund my money, i need my money back

Ka
Nov 14, 2016
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Comments

  • Em
      14th of Aug, 2018
    Jumia - Refund blouse
    Egypt

    I need to refund a blouse, Jumia replied that will send me a voucher instead, the voucher has been sent on invalid email, i've called jumia team more than 7 times to change the email and send tha voucher no. To a diffrent email to be able to use it but no action taken please support.

    0 Votes
  • Ak
      15th of Aug, 2018
    Jumia - Shoe
    Nigeria

    I am complaining of my order that should be deliver today, I need it urgently

    0 Votes
  • Na
      15th of Aug, 2018
    Jumia Egypt - I returned some items month ago & and until now i didn't get the money back , but all i got in return lies
    Cairo
    Egypt
    jumia.com

    those are me orders numbers

    301397353
    308159453
    307356413

    all i am upset from is that they keep lying month ago
    and i need those money urgent to request another order

    0 Votes
  • Ol
      15th of Aug, 2018
    Jumia - U8 watch
    Ibadan
    Nigeria

    I make just one payment which was successful and money was deducted for two item, please refund me by making due corrections .please I want this issue to be attended to at this time

    0 Votes
  • Be
      21st of Aug, 2018
    Jumia - Phone, Moto E⁴ 5" order no 306782728
    Kenya
    jumia.co.ke

    I received the phone but in less than a week it's earpiece isn't longer fuctioning.
    I can hear the caller but he/she is unable to hear from me

    0 Votes
  • Qi
      21st of Aug, 2018
    Jumia - About dealers
    lagos
    Nigeria

    Hi, there is a dealer name Joseph Timothy. He do charge me on a extra fee(500naira) apart the delivery money fee. It has to stop because am tired of paying the money to him and if I did not give him the money he won't deliver my order for me until I give him the money he asked for. His phone number is 08060027889(Joseph timothy).

    0 Votes
  • Ra
      21st of Aug, 2018
    Jumia - OC303233363 in need refund this order and you refusd
    Cario
    Egypt

    Although this order in same condtion but resolution of projector very baaaad it very bad items
    All customers can't help mee

    0 Votes
  • Ma
      28th of Aug, 2018
    Jumia - Victoria secret body splash
    Cairo
    Egypt

    I ordered a victoria secret body splash and found it was broken and it wasn's closed properly. Order number: 302156321. I made a return, the courier came to pick it up on saturday 21st of jan and no one contacted me to get me back my money. They said it would take 72 hrs only

    0 Votes
  • Ni
      1st of Sep, 2018
    Jumia - delivery
    Kenya

    I have a complaint regarding the delivery time you are taking it has been 19 days and still you havent delivered for item 306273349

    0 Votes
  • Iy
      1st of Sep, 2018
    Jumia - an ear pices with volume control
    port harcourt Nigeria
    Nigeria

    I return my order, after I discovered d volume control botton are not functioning. my order no.368773352 on 11-12-2017, til now I have not being refund. pls can u trace this. my ac detail had sent too after customer care called me.

    0 Votes
  • Ch
      1st of Sep, 2018
    Jumia - Bella cream
    Nigeria

    It's not really a complain... But I want to change the location of my order to Lagos. Because I won't be around I'm enugu when it's time for delivery

    0 Votes
  • Eb
      1st of Sep, 2018
    Jumia - payment failed
    Nigeria

    I ordered for a shirt on 18|12|2017 using my atm details and the order failed, my account has been debited I want a refund. My order is 372237432

    0 Votes
  • Ad
      1st of Sep, 2018
    Jumia - wk 10248 electric kettle-1.8 litre silver
    Ghana

    04-1-2018
    0550993537
    The electric kettle I bought is not working so pls I want to return it as soon as possible.

    0 Votes
  • Ay
      2nd of Sep, 2018
    Jumia - I didn't receive my shipment after 15 days of ordering it
    Egypt
    jumia.com.eg

    I ordered "Braun Satin Hair 1 Hair Dryer" at November 22 and till now I didn't receive it
    I can't contact the call center here in Egypt cause the hot line is not working
    Please solve this issue

    Order number : 308959565
    Phone number : 002-012-22811858

    Thanks

    0 Votes
  • Ho
      4th of Sep, 2018
    Jumia - johnson baby powder
    Cairo
    Egypt
    Jumia.com.eg

    I have been received a johnson baby package yesterday with order no.301995237 in egypt cairo and I have found the baby powder is expired since last April, I can't imagine a company such big like jumia and sell expired products, please handle this issue in a professional way to not loss your customers credibility and trust
    Hope to contact me soon

    0 Votes
  • Oy
      10th of Sep, 2018
    Jumia - Wallabees lace-up black suede shoe size 44
    Greater Accra
    Ghana
    jumia.com.gh

    I mistakenly ordered a Wallabees lace-up black suede shoe of size 44, order number 301821662, Name of client: Oystein Anang. This occurred on 1st September, 2018. Client number is +233 550764188
    Please I want you to kindly disconfirm Wallabees lace-up black suede shoe of size 44 and please confirm Wallabees lace-up black suede shoe of size 42

    0 Votes
  • Em
      18th of Sep, 2018
    Jumia - about my items
    Logos
    Nigeria

    I purchased items July from you but my main item that made me shop here was not delivered instead they brought eyebrow trimmer inside of 32 pics makeup brush set. I'm not happy about it

    0 Votes
  • Am
      19th of Sep, 2018
    Jumia - ps4 slim
    sheikh zayed
    Egypt

    I ordered a ps4 slim on 23/8/2017 its supposed to come in 3-4 days and I still didn't get it order number 309188467
    MV is 309188467-115885 I want the order tommorow to come

    0 Votes
  • Ch
      19th of Sep, 2018
    Jumia - apetamin syrup
    Nigeria

    I placed an order for two bottles of apetamin syrup.. I got an SMS saying it's been shipped on the 5th... today is 11th and I haven't heard anything... I was told it's 2-4 working days... is there a problem??? I want to know why it's taking so long

    0 Votes
  • Ch
      14th of Oct, 2018
    Jumia - Vision plus television set
    Nairobi
    Kenya

    I have just purchased a new vision plus 49 inch tv but some specifications provided are not existing on the television set

    0 Votes

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