Telkom SA SOC
reviews and complaints

Upgraded adsl package from 100gig data to uncapped on 31 May 2018. Telkom call center confirmed that uncapped package price as per Telkom website is R785 per month. Bill for June was R1193.58 and for July was R1106.20. Spoke to consultant on 17 July at call center who confirmed that full amount needs to be paid otherwise service will be suspended. correction will be done on their side and credit will be passed. I visited Telkom Newcastle office on 23 July 2018 to try and resolve the matter, the lady in the office wasn't aware of the R785 package and then phoned the call center to confirm. Call center confirmed package price of R785. I then spoke to the call center as well and the lady logged a dispute to rectify the matter with their accounts department (dispute number [protected]) but also confirmed that I had to pay the full incorrect amount of R1106.20 (which I paid today) otherwise service will be suspended. Since the dispute I haven't been contacted. I feel the need to escalate the matter as the service received is unsatisfactory.

I'm so disappointed and this was the first this was happening to me, i've purchased a r60 prepaid voucher a ten and a r50 on one slip at a vendor, I saw with my own eyes it came out of a machine and the minute I came home punched in the r50 voucher it shows the voucher has been used and I thought to myself maybe I had made a mistake, tried again same error message again, tried again same again and I couldn't understand, I went to the vendor explained him what's happening and he said phone telkom customer service so I I did that, speaking to one of the consultant he said I had to give the serial numbers and so forth, he said that he would log an complaint and that I must send the slip via his email wich he he has provided and that whoever will come back i'm 72 hours to me, I asked him so what the problem why does the airtime don't go threw and he said it's been used, I asked him how is this possible and if he could see on the system when was the r50 airtime been used, he said he could see it was used on the 18 of july and I bought the airtime the 26 of july as show the date on the slip, what's funny is the r10 went threw but the r50 showed used, I am a loyal customer of telkom I have 2 prepaid phones a contract phone and a contract wifi router, if there's no response in the next 24 hours I will cancel my contracts and go for sim swops to other service providers and take leagal action.
Thanks
Yours sincerely
M. J darries
[protected]@gmail.com
[protected]

I applied two weeks ago for an uncapped adsl line online.

After no response from telkom I followed up by mailing and calling them.
After many attempts i finally got hold of them.Only to be told I need to pay a R 700 installation fee which was not mentioned on the add for the line.

As reluctant and upset I was I paid the R 700 on the 19th or 20th July 2018.

Waited a few days, AGAIN no communication from telkom.This time i mailed, called and posted my complaint on the Hello Peter platform.

A lady called me immediately all apologeticmExplaining see can see my R 700 payment but apparently my payment was not forwarded to the technical department for installs.

Guess what...Its the 30th July and after telkom received my payment on the 19th or 20th July still nothing.

This service i am receiving is appaling.Its only obvious telkom have no competition so they deem it fine to mess their customers around like this.Imagine my surprise reading Telkom CEO receiving short term incentives of R7.5mill p.a and long term incentives of R 11.5mill p.a .Yet the company have many many bad reviews all over social media, so why do he get these huge incentives.Its all a big joke.

All i want is what i pay for with my hard earned money, not money i am being encentivised for doing nothing

Dear Sir/ Madam

Received a call from a lady whom identifies Candice using a number [protected] at 10:49 on 30 July 2018 from a Law firm/ Attorneys for a duration of 02:18 on my mobile number [protected] with threats about case being open for me as when I request for the detailed information about the case and Law Firm started swearing me as I decided to hang the phone without saying bye.

At 11:17 received a call from [protected] & [protected] from the same lady continue swearing me as I couldn't understand the subject.

Am sending this letter to identify a law firm which have such employees not working under regulation of SA and Law Society of South Africa

On 25 June 2018 I signed up for an uncapped fibre option and was given an order number as confirmation. Installation would be done within 7-10 days. Needless to say nothing happened and after numerous queries was advised that installation takes 21 days. Still nothing happened and I now go to the local branch every second day to complain. Interesting aspect is that the local manager tells me that once an order is placed they have no contact or control over the technical team. So it seems the bottom line is hurry up and wait !

Apart from the poor service and disrespect that I have to ensure the service via an ADSL line is pathetic. I am subscribed for a 4 Mbps service but only at best get 1, 9Mbps. When querying this I was told the speed is up to 4 Mbps and not guaranteed to operate at that speed. That is not what I was told when signing up. Moreover the system is down more often than not.

Telkom your service stinks and customer support does not exist in your vocabulary. This is what happens when you have a monopoly

Hi there,

Suddenly i am experiencing very bad internet connectivity problem at my home since friday (27th Jul 2018). Kindly advise what is the issue or problem.

Here is my Telno : [protected] using at my home for Internet connection, also you can call me on my mobile number [protected].
When i am browsing any site it's taking very long time and also not able to download anything.

Regards,
Venkata.

I have had the worst experience by Telkom one can imagine.
The telephone cables were stolen on 09 February 2018. Telkom could only get the material to fix it end of March.
On 27 February I sent an e-mail to Telkom cancelling my line and also cancelled my service provider Afrihost.
Many mails were sent to Telkom. The line was only cancelled in June.
A lady called me and said the line was cancelled and that the balance was written off because Telkom could see I never used the line since 9 February. (Calls are recorded)
On 23 July I wanted to buy a package with wireless router but Telkom said I can't because of the balance on my account.
I lodged a dispute again and subsequently I received a credit on my account which brings it to nil.
But they said I can't have my wireless router before my last statement has been done which is only in a month's time!
The service at Telkom is appalling and unacceptable.

Good Day

We have a number of Contracts with Telkom. Firstly the woman who phoned me in December to promote this big special gave the wrong information. She advised a contract where we receive 15gigs anytime and 15gigs nighttime...so I took two of the contracts. I have a contract now of 500mb on each. How is this justified? She sold me the wrong contracts completely. I left it and have paid huge bills - just to have shocking connectivity. The one SIM card displays that I have 30' Minutes yet I cannot make phone calls at all or send sms's yet I am shown to have sms's. The other number I am luckily able to make phone calls but the network is so bad I cannot successfully get through a call without the line breaking up or being disconnected. It's shocking - firstly I was sold the wrong contracts - supposedly 15gigs but it's 500mb - so now I have to buy extra data all the time...added to that one SIM card doesn't work properly. The other one the network is so bad it's a frustration just making a call. How does Telkom justify this service ? Salespeople selling incorrect contracts/giving the incorrect information, as well as horrific signal and functions that don't even work, I want immediate cancellation of my contracts, I refuse to pay penalties for such shocking service.
Please Advise.

Hi I want a appology from Luanda, I was following up my order and she was just so difficult she didnt want me to proceed without giving her the address I went through so many different addresses just to get it right like it was a game and the address she said she had on system was wrong and i asked her to change and she said she cannot so i asked so my order will go to wrong place and she said nothing she can do then i said ok ill call back but wanted to rate her service so didnt put phone down and she insisted i put phone down so i put it down was fuming though. does Telkom ever listen to their recorded phonecalls or is it just a hoax and fooling people. then I spoke to a lovely gentleman that helped me and funny enough the address i gave first to luanda was the right one there was no wrong address. I want this resolved and a appology 25/7/2018

thank you

Can someone please phone me about this. I have ordered a laptop in January but have not received any response product then ordered a different one in April on a specific price it now July and they only got the item now. I have to pay the price listed now when they said that I will get it at the price of April. We'll I got the product today but it's not at all that I want. This is not a laptop as advertised but a notebook and when I said that I don't want it they said no I have to take it. I have the product with me but I can't use it for my work. I need a laptop with a CD room drive or DVD drive it has no drive and the specs where no where to be found. They couldn't help me since January to get the right product and they helped me Google for this product. I need to be able to give this back and be refunded and be able to get what I need. Who will be able to assist me on this. This is urgent please call me on [protected] or email me [protected]@gmail.com
Many thanks
Mari

managers not phoning back

breach of contract and very dissapointing in service

good day
I have 3 contracts with you and a while back my banking details changed and it was done after a few months and fights and so fourth, I then told the person helping me that they must cancel the contracts and so on, he then said to please give another chance and if I have problems then I can cancel. 20

this month my telkom account is about r600 odd, on the 30th a debit order went trough on my account telkommobi * 840 for only r12.72?
why wasn't the the correct amount taken? why when taking a debit order on the 30th and then when I phoned today they tell me its maybe because im on collections?
how is this possible?
I would like telkom to come and get the phones and cancel my contracts as I am done with fighting and asking and and and...
there was a few time where additional fees get added and to on.

I want this contracts off my name asap as you keep breaking contract not me.

please contact me

4 jul 2018, 10:28
14 days ago
*

after a few times of calling 081180 they told me that there was an amount of the previous month of r12 and that is why they took a debit order at month end? why was I not notified? I said to them on 3 july 2018 that I would like to speak to a manager they took my number and said someone will phone me before day end, and still nobody phoned me as far? this is really unacceptable
official private business reply

good day

this response serves as confirmation that your query has been received. please be assured our team has tasked this matter to our mobile division to follow up and advise.

please accept our apologies for the inconvenience caused.

regards

telkom social media team

bronwyn
11 jul 2018, 15:30
7 days ago
18 jul 2018, 9:28
a few seconds ago
*

good day still I have no answers at all? they tried to debit r1400 from my account again? why is is so much now? I told the consultant that I don't want any charges added as I keep phoning and explaining the situation and they keep saying a manager will phone me back and no one phones me back at all! how is this possible that they can't phone me back? I need this sorted asap can someone please contact me...

18 jul 2018, 9:56
5 days ago
*

on july 18, 2018 at about 09:46 i'm on the telephone again with telkom agents, again holding for a manager, again no ref number? I would like and md to contact me as I have been having trouble with my accounts since last year when I changed banking details where for 6 months the agents did not process the change of banking details at all and I told them to cancel the contracts the guy told me to please give telkom another chance and I did and now this? ref: mfwane * 80953 the manager also doesn't want to speak to me again as they apparently need to speak to the debt collectors, but that is my point there was not suppose to be debt if they took the correct amount from my account on the last day of june? now my account is in arrears as they did not take the correct amount from the beginning? can you guys please contact me
official private business reply

hi

we sincerely apologise for the inconvenience.

kindly note that this matter has been escalated to our billing department and feedback will follow.

your reference ai *

regards,

hazel

telkom social media team
22 jul 2018, 10:28
a day ago
23 jul 2018, 11:12
a minute ago
*

good day it is monday 23 july 2018, still nothing from telkom, they tried to debit my account again with r1400 I need you to let the md contact me asap please contact me

24 jul 2018, 11:53
2 hours ago
[protected]@gmail.com:

good day still no response or feedback
24 jul 2018, 13:23
20 minutes ago
[protected]@gmail.com:

changed banking details a few times and still its incorrect I have 3 contracts with telkom and in sept 2017 I changed banks and phoned telkom numerous times and changed the banking details and every month since then it has been done again and again? I would like to cancel all contracts at no cost, as I the client need to keep phoning them to take the money and reminding them. this is ridiculous that this is the 5th month and most times I have to take off from work and withdraw the money and pay it in at the bank or the add extra charges to my account? I want this sorted before day end as the keep opening cases and it will take 72hours and then nothing... official private business reply this response serves as confirmation that your query has been received. please be assured our team has tasked this matter to our mobile division to follow up and advise. your social media reference number : ai * please accept our apologies for the inconvenience caused. regards telkom social media team bronwyn good day can you please assist me? I have a problem, since september 2, 2017. I have been trying to change my banking details, I have spoken to a few people and every time they don't save the change but they save the interaction? I am done I would like the contracts to be cancelled asap, but I will not be paying any cancellation fees as this has been telkoms fault for 6 months now... every month I have to phone and ask telkom why the debit order did not go trough, witch is unacceptable why do I the client need to phone telkom to take the money? then I have to take off from work to pay the cash in? i'm done asking help and fighting about this. I need a dp or a manager or anyone to contact me asap as I will be taking this to the papers and social media. please get back to me, because I logged so many complaints and no phone call as yet. official business reply hello * your query has been escalated to our mobile team for their attention. regards noleen telkom social media team 2 mar 2018, 13:27 5 months ago write a reply can someone please help me before the next debit order goes off please please please assist me

Online cancellation was done 11 April 2018 with supporting documentation attached and reference numbers were received via email.
Yet payments were still being deducted monthly.

References:
2298487
[protected]
[protected]

I followed up 4 July 2018 and was advised that the tickets were not closed and the account was still active. Lavern who I spoke to assured me that she's escalating it to the relevant person who will be closing/cancelling the account. I was advised that I need to give them about 2 weeks and then follow up and that the bill that run at that time would be the last and we shouldn't be billed again. But yet once again we received a bill that will be deducted in Aug 2018.

How can it possibly take this long to get our account cancelled after we haven't even had the service since April 2018. I do not appreciate being given the run around and will defnitley not make use of Telkom in the future.

ref [protected]

I was approached by a Telkom agent to take the LTE router.
I was supplied by him with a cancellation form and details.
I submitted my cancellation form on 28 Feb 2018. Paid my last bill 28 March 2018. To date I have spent a lot of money on calls to try and get this resolved.
When trying to get a credit card limit increase i was informed that Telkom have handed listed me as a bad payer. I refuse to pay post the months of the cancellation. I got feedback from numerous Telkom reps on at the call center acknowledging that they didn't process the cancellation in due time and they would escalate and i would be passed the necessary credits. To date i cant get this resolved. I have all the emails proofs and reference numbers for my calls. I dont know what to do anymore.

I complained about my King Palm tree being used a a pole to install a telephone line tome neighbor across the road. I have removed it informed my neighbor to get Telkom out to plant a pole and not to use my tree. however they used the tree again and cause damage to my property whereby the nailed the wires on my boundary wall. Its private property and therefor I am going to invoice Telkom for the damage as well as using my tree as a mask/pole to house their telephone lined. I will require compensation for the period the unauthorized installation was done. I would need R2500, oo per month for the 12 month period since June 2017, I removed the cabling and the reinstalled it May 2018 resulting into the damage the caused to private property, my property without permission. See the photo evidence as well as my Invoice attached

Our Promise is to Deliver! INVOICE
Juldav Logistic Solutions (PTY) Ltd.
7 Gansiebos Street Invoice No : 1001
Weltevreden Park, Roodepoort, 1709 Date : 2018/07/22
[protected] Customer ID : Telkom 1
VAT NO: [protected]
[protected]@telkomsa.net

Telkom SA Pty Ltd Company Registration:
Centurion
2001
Att Mr Sello Maseko

Salesperson Job Payment Terms Due Date
Julie Fredericks Same Day Deliveries Due upon receipt

Quantity Description Unit Price Line Total
1 Unauthorised use of my King Palm Tree since June 2017 @ R2500 per month- Illegal Infratructure usage R2 500, 00 R30 000, 00
1 Damage to my wall- Nails put into my wall to mount acbling R4 500, 00 R4 500, 00

SUB TOTAL R34 500, 00
VAT R4 830, 00
TOTAL R39 330, 00

THANK YOU FOR YOUR BUSINESS!

Report Ref No. [protected]:
As previously reported the above line has been out of order since the 26/06/2018
Escalation No.1116128:
Our complaint has been escalated many times following the above initial escalation date.
A technician who finally arrived on the 19th July 2018 to check out the fault, reported that the problem was not in our home or in the immediate vicinity.
He stated that the fault was probably due to stolen cables.
He said he would investigate and report back.
This is the last we have heard - does no-one give feedback ?
We would request that the stolen cables be replaced at the earliest possible time so that we may have the use of the service undertaken to be provided by Telkom

to whom it may concern

on the 1 june 2018 your telkom team phone me and asked me if i like to switch to fiber i said yes and they can go ahead . the package that i apply for was 20mbps fiber uncapped R806.01

on the 8 june 2018 order number was confirmed VT-[protected]

on the 14 june 2018 the fiber line and the cpe box was install inside my house

on the 15 june 2018 the complete the installation and activated my line they have be on object number VT-GV-OB-0895 . the following day i phoned telkom 10213 to give them the object number

on the 19 june 2018 the huawei lte cpe b315 modem was send to me via courier

after the 21 june 2018 i have waited for the fiber package to be activated from telkom but have not result . i have also phone telkom 10213 many time but also have no result . i have also when to the telkom shop to complain and still no result

on the 3 july 2018 i started emailing to telkom via community but still cannot come right

on the 18 july i got a telkom bill of R5563.48 . i been charged for the fiber20/2 mbps with installation and connection . but the fiber package still have not been done yet and the internet for fiber is not working
my home uncapped 4mbps asdl ine is still running and active . i told the telkom team many time on phone first make the fiber internet working then i will cancel my asdl ine but they dont lisen

yesterday i have telkom to complain and asked them to fix my account so that i could pay them and resolved all the mess that they have done . refno [protected]

thanks

To whom it may concern

I kindly need assistance. I had a mobile data contract with Telkom for the number [protected], which I cancelled in September 2017. I was informed by the Telkom Agent assisting me that the debit order for September and October will go through as per contract. After no debit order will be deducted from my account.

Subsequent to this, my account kept being Debited from November to date and I kept reversing the debit order as the contract was cancelled as required. I called Telkom numerous times alerting them that my account was still being debited monthly. Some months there was nothing and randomly they would continue debiting my account.

Upon further enquiry, I was made aware that the wrong number was cancelled by the Telkom Agent and that this error would be rectified.. The effect of this action led to my bill reflecting as unpaid. I have called numerous times and have received feedback that this query has been resolved and it remains unresolved to date.
The case numbers thus far I have received relating to this query are:

- [protected];
- [protected];
- [protected];
- [protected];

I recently viewed my credit report and to my dismay I noticed that Telkom was reflected as unpaid for 150+. I was extremely upset as this is now affecting my credit record. I have again called Telkom on the 19th July 2018 alerting them that this problem is not resolved and it currently incorrectly reflected on my credit record.

Regards

Thapelo

Dear Sir/Mam

Telkom cannot provide a service as advertised and misleading. The reasons given is that their is no ADSL port in the area and cannot alocate a number and its been going on for about three months. the other excuse is my order was catured at the wrong time.
A continuous escalation and to no avail.
Spoke to call centre manager Mariam who is clueless as to what's going on and how to help.

Applied through DSL and same issue.

Requested a letter stating that Telkom cannot provide a service to no avail.

Regards

He's a rude guy kept complaining to himself while talking to my mum not helpful at all! Made statements like "oh gosh! Hai ! I just want to speak to her only! Could not hear or listen properly and blamed it on me n my mum n my phone!
Said that if we don't follow through now he won't get to call back because there's too many other customers!
No solutions nothing just said bye n disconnected!
Terrible horrible service ever! Doesn't know how to talk to people how has he got a job in customer service?!

I logged a billing query on the 18/06/2018 ref number [protected]. I have followed up on multiple occasions with no success. Multiple team leader (Apiewe, Moses, Wayne) have escalated the query to the back office where the disputes are handle with not success. The manager of the department (Gavin) does not reply to any email on the query. How stupid is it that the billing department call centre is unable to assist with disputes and can only escalate.

Please just sort out my account and supply me with the correct bill.