JudaicaWebStore.com
reviews and complaints

i had the same problem, i received the item after 1 month, but i sent it back, and they don't want to give me the refund, my money back, they are keep lying me that they didn't receive the item back, but after 2 months they told me that someone else from the office receive the item back and put my money back on paypal, but i didn't got anything back, and they are keep lying me for 26 dolars!

i had the same problem with that company/

I had the same problem with them, be ware shoppers

I ordered a red string bracelet and had to return it for a different size I followed their instructions and paid for tracking. According to the tracking it was received at their sorting center in Tel Aviv in 3 days by air. Ben verified that it was their sorting center but even though 2 months had gone by he said he never received it. I have written to several different people and they are all ignoring my emails. Now it has been going on 3 months. I wish I knew how who to complain to that would do some good. Do NOT order from them and if you have to return anything, DONT. I see other people lost more than $100, I guess I should be happy I only lost $32.00 plus the money for shipping it back. Guess I will just find all the places to complain that I can and hope that eventually they mess up so bad that they go out of business.

I WON'T BUY ANYTHING FROM JUDAICAWEBSTORE! THEY ARE SUCH A THIEVES! I ORDERED SOMETHING, AND I SENT IT BACK, BECAUSE IT WAS A TOTALLY DIFFERENT ITEM, WITH A VERY POOR QUALITY. BUT THEY DON'T WANT TO GIVE ME THE MONEY BACK, THEY WERE KEEP LYING THAT DIDN'T GOT THE PACKAGE BACK, BUT AFTER 2 MONTHS THEY TOLD ME THAT SOMEONE ELSE FROM THE OFFICE TOOK MY ITEM AND PUT MY MONEY BACK, BUT I DIDN'T GOT ANYTHING AND THEY ARE KEEP LYING ME THAT ACCORDING TO PAYPAL, THEY PUT MY MONEY BACK, AND IT'S ALL ABOUT JUST $30! THEY ARE SO CHEAP! WHAT KIND OF STORE IS THIS, WHI STEEL FROM THE PEOPLE? DON'T BUY ANYTHING FROM THEM!

My order no. [protected]

I ordered a t-shirt with Israel 75th independence day sign.

I purchased the item on line about a week ago.

I need to return this necklace and need directions on how to return it.

I tried JWG and they knew nothing and could not not help.

Very disappointed.

The current price is $206.10 but I was charged $333.97! Not happy.

The necklace is thinner and smaller then the picture also.

Please help ASAP.

Thank you,
Janie Adato
Adatojane@gmail.com

I am not complaining I just want to track my order. your website says i don't have an order? my order number is [protected] dated 09/21/19

I ordered a star of David necklace order number [protected] on march 23, 2019. I have not received yet

I am really dissapointed, I ordered 2 tallit kosher per around USD 90 each one and I paied an extra cost for a express delivery (2-4 Biz. days) because I needed urgently, but my products never arrived.
I already canceled PO and requested refund but they dont respond.
I would not recommend to buy anything here.
Rodrigo

HAPPY CUSTOMER HERE! Very strange to see these complaints like this, I've been shopping there for years and have never had a problem. Everything I've ordered arrived in perfect condition in a reasonable amount of time. My sister had a problem with a broken Seder plate bowl (one that detaches from the plate) and they sent her a new one. They've gone above and beyond to make me a lifelong customer, which is why I'm even bothering to make this post.

IGNORE THESE COMPLAINTS! I have been a customer of Judaicawebstore.com for a long time and have never had a problem. It's sad to see the reputation of Judaicawebstore.com hurt by these. I've had nothing but positive experiences with them and always recommend them to friends & family looking for Judaica or Jewish themed gifts. Of the dozen or more times I ordered with them, one time I had something arrive damaged in shipment and it was no problem at all to exchange it. All my emails were answered in time and it didn't take long to get my new candlesticks.

I wish I would have seen reviews about this site before I made my purchase. I placed an order 10 days ago. I paid extra for expedited shipping since my order was a gift. My order has not yet shipped. I have sent three emails to their customer service address and so far they have all been ignored. I have started proceedings with my bank to reverse the charges they took out of my account, which they took when my order was placed, not when it shipped. Horrible customer service. Horrible company. Do not do business with them.

Thank you for sharing your story about this company. We too had an awful experience with them and will not shop there any more. We ordered a Kiddush cup (24k gold plated inside the cup) and a hand-made Kippah. It took nearly two months to receive. During that time, several emails from us inquiring about the order were ignored. Finally, they responded saying the cup was out of stock and that they would substitute another cup of the same design only with silver inside. When the package arrived, the cup's silver plating on the inside was flaking away. The Kippah was poorly made and falling apart. We are not happy with this company and will not do business with them at this time.

shoppers beware of that company !