JPMorgan Chase
reviews and complaints

We have been long time personal and corporate customers of Chase until our corporate account was randomly closed today just before July 4th weekend. No letter received other than a new debit card for the account 15 days before, the usual marketing peddling credit products we don't need, no calls other and no reason given. Account was always in good standing without ANY suspicious activity at all. Full paper trail to all vendors and customers with a high average balance. Maybe they can tell our employees why they don't get a salary until the week after and cover my time and money to re open elsewhere. I hope we IPO one day and we get to block them from buying shares lol. #chasesucks

Hi, my name is Felix C. Garza & I am a Chase bank customer. I have a checking account, savings account, debit card & a Chase Visa credit card. I do most of my banking & pay most of my bills using Chase bank's online banking services. I check my checking account, savings account & my Chase credit card daily on my phone. I receive my checking & savings account daily & monthly statements (paperless statements) on my phone through my email address. I would like my Checking account monthly statements & my Savings account monthly statements mailed to me at:
Felix Garza
15831 Deodor Street
Lowell, Indiana 46356
I have been receiving my Checking account & my Savings account monthly statements (paperless statements) through my email address. I use to receive my monthly & yearly statements through the mail, but then I switched over to Paperless statements a while back. I know there is a Fee for receiving Chase Checking & Chase Savings Account monthly & yearly statements & I'm Ok with that. I will pay the Fee to have my Checking & Savings account monthly & yearly statements sent to me. I would like to start receiving my Chase Checking & my Chase Savings account monthly & yearly statements as soon as you have the time to print them & mail them to me. I would greatly appreciate this. Would you be able to Print my Checking Account # [protected] monthly & yearly statements from 2012, 2013, 2014, 2015, 2016 & 2017? I know there is a Fee for each page & monthly statement & I will pay whatever it costs. I don't need my Savings account monthly or yearly statements at this time. I use to have my Checking & Savings account statements mailed to me a while back & I would pay the monthly & yearly fees out of my Chase Checking account. Thank you for taking the time to read my request. I am proud to be a Chase Bank Customer. Have a good day.

Sincerely,

Felix C. Garza
15831 Deodor Street
Lowell, Indiana 46356
Chase Checking account # [protected]
Chase Pin # 7419

Chase stole my home after giving me a predatory loan. I put down 58, 000 as a down payment. My loan payment was supposed to be $1400 taxes and insurance included, but instead I received a $3000 a month interest only loan. They gave me 2 sets of documents. I complained and tried to get my loan modified but they said I did not qualify! I qualified for them to take my $58, 000! So since I could not afford the monthly payment and they refused to modify my loan, they foreclosed and stole it from me leaving my children and I homeless! They are crooks!

I have been mistreated by Chase personal. First by Mr. Michael Luong at the Castro Valley, CA branch were I opened my business account. Mr. Luong was hard to contact, did not keep his promise to help me, and when finally contacted was rude, arrogant, and disrespectful. I contacted his supervisor through Chase in New York, Mr Jason Quigley. Mr Quigley made promises to take credit inquires that were illegally put on my credit report by Mr Luong but did not do so and now will not return phone calls or emails. I have closed my chase accounts and will elevate my complaints to consumer protection agencies. All they had to do was follow through but they couldn't even do that. Poor, poor, horrible customer service.

I have been trying to transfer the registration of my car to New Jersey from New York for one year. The most recent attempt began in early March 2017 and to this date - June 23 2017 my title has not been sent to NJ DMV. I have called multiple times and asked for supervisors with no success. I was sent a letter that was supposedly sufficient to register my car, but after going to the DMV was told the letter was useless.

I am currently paying for insurance with two different companies because I was told this would be resolved but after months of waiting, my car is not registered and my inspection is expired.

I was so disappointed with the customer service that l've experienced at Chase 102 Robles way, , Vallejo branch. You have a very rude, arrogant, sarcastic and unprofessional personal banker namely Mr. Cornelio Santos, I went there for business not for someone else giving me a lecture and make me feel so small. That guy don't know what is customer service. I don't know how the management tolerate this kind of employee, he should not be working with Chase, he should be terminated. I was there to make business not to be humiliated. I hope the management will do disciplinary action against this person.

For the last few months Chase and I have been in contact regarding my desire to mortgage release. I have faxed numerous documents at your request, my time and money could have been saved if your decision to sell my mortgage to another company had been made months ago. I only wanted this process of mortgage release to take place so I can move on with my life, but now that Chase has decided to sell my mortgage to Bayview Loan Servicing, LLC this process will take even longer. Thanks in advance for all the extra time wasted on faxing and mailing documents as well as the countless phone calls that could have been avoided if this decision were made sooner. I told your representative the truth about my situation, the fact that I'm unable to pay my mortgage, child support, car note, and remaining attorney fees plus live meagorly. I hope you feel comfortable selling a mortgage to another company with full knowledge of your former clients financial demise. I personally think it is intentional fraudulent action, but no judgement from me, I just was unable to pay my mortgage and went a couple of months without informing you ( Chase ) so I have no room to pass judgement. However, I was trying to work with you in regard to a fair mortgage release.

Sincerely,

Derrick Guy

After today, I can guarantee that Chase is the worst bank. I had over 400 dollars in a fraudulent transaction take place on my account. I received a letter today (6-19) and it says they are reviewing the temporary credit because the transactions were correct. It also states on (6-20) the credit will be reversed. I asked to hold off until (6-23) so my check can come in and they said no. These translations were fraudulent and when I asked what research they did they said they don't research these types of claims... hmm if you did NO reseaerch how have you determined the transactions were correct. Customer service rep on phone was horrible ! On the letter it says if I want to request research for claim I can call, well she said I couldn't because it was internal! How would any chase employee feel if they had 400 dollars come out of their account they didn't authorize! So dissapointing and I'm ashamed to say (as of now) they are my primary bank!

Victor Gomez branch manager on fairmont parkway in Pasadena needs to be more informed and listen to the consumer and not be quick to want to close an account of a holder of more than 20 years. He also needs to know all the policies and not assume things. I went to deposit checks one which states pay to the order of myself and on the memo it states petty cash. He states I was not allowed to deposit it. I explain to him that I have been depositing the check for 10 years. He said that the others banks were overlooking it and not abiding by the rules. Afterwards some teller by the name of Samantha Gibson was quick to say close my account. I told him how could he allow that There was another teller being sarcastic and arrogant as well these tellers run his bank. Poor excuse for a manager and bank. I explain to him that a business should exemplify excellent customer service. This bank lacks it.

I have been banking with chase for almost one year and it has been stressfull. My account was overdrawn and I made deposit before their " cut off" time. After the deposit I could see my acct positive and next day I was hit with an overdraft fee. Spoke to one rep and two supervisors and they could not take care of the problem. I will get all my statements for record and close this account.

A few weeks ago I lost my debit card in the area where I live. I'm pretty certain my card fell out of my pocket while I was walking. Someone used my card to withdraw $260.00 and I immediately called Chase when I became aware of this. I was then told I would be reimbursed the $260.00 which I was happy about because I work for my money. Today when I checked the Chase took $260.00 from my account leaving me overdrawn -$117.00. I spoke to customer service and I was told my claim was denied and there is nothing I can do. I have been a Chase customer for 4 years now and I can't believe this is happening. What can I do to get my money back?

Third time trying to get the same paper notarized at the same bank, this time I was met by the manager, Matt vagh I think his name is, anyway, acted helpful but when I find out what I was there for, he cut me off saying that they got 2 notary but that the wait time is 2h30 to 3h even tho I was the next name on the list, when I asked him if i can come back in 2h30, he said that I will have to wait again and cut me off short saying that he busy right now, to even answer my question even tho no one was waiting, besides all that, it's the way he said it, in a very rude way as if i was wasting his time, thank you Matt for giving me a reason to find another bank and I hope u get as far in ur career as u should and hope to never see u again, cuz I hold grudge.

You have two rude and unprofessional customer service attendants in your dover nj office they argue with the customers
and say disrespectful and rude comments at 10:30 am friday morning they need to be retrained and not stand around in the branch doing nothing when theres is a line with only one available teller working and the two attendants standing around doing nothing thats not good customer service and being disrespectful two hispanic woman didnt get their names
btw 10 and 1030 am

Spent over 20 minutes waiting for 1/3 tellers only to RUDELY tell me they won't cash my $2500 check, although I have 16, 000 in my account.
Tried to speak to a manager but of course "he's off today" then asked to speak to who ever is in charge today and they told me he's too busy with other customers.

3061 Camp Wisdom Rd
Grand Prairie, TX
75052
Phone [protected]

We had done swift transfer on 28/05/2017 through Qatar National Bank for an amount 17, 991.06 USD . QNB has confirmed that the transfer has been successfully from their side. But till date the same not been credited to the beneficiary whose details given enclosed swift copy. kindly look into it as matter is urgent. It has been four days since the transfer is done but not received by Beneficiary.

Chase close my account and decide to end my relationship with them. I call in and ask them why they did that and they said they can't give no answer that they can only say we can't disclose that info to you. Wish someone can file a lawsuit against chase to see why they closing people bank accounts for no reason. All I just wish is to have my bank account open again.

To whom it may concern:

I inquired with fiera n. Brein at issaquah, wa branch, chase morgan bank this afternoon as to how charges were added to my slate cc account 10 days after I paid what you represented @ your personal online website as total balance owed? Total amount added thereafter was in excess of $100?

Same day (May 16th) paid off "balance owed" on two other chase cc accounts, amazon prime & freedom card with no such charges added? I will continue to use these cards on a "balance paid per month" basis in pursuit of personal goal to eliminate personal debt? The slate account (8257) was paid and closed.

Inasmuch as amount paid earlier was represented as what was required to satisfy my debt, adding charges after constitutes a misrepresentation by the bank and what any reasonable novice would regard as "hidden charges"? While it may be legal, that doesn't make it straightforward, open or right? If you have any interest in my good opinion and reporting in the future, you will make good on my claim for malfeasance and restore the extorted funds prompt and cordially?

Allan convey

On march 15th 2017 this year I attended a trade show in las vegas nv. While at the trade show, I purchased a battery charger. The merchant told me that the battery charger was 99.00 and I was charged 130.00. When I used the device it nearly fried my phone.,

I tried to contact the merchant through their website and the contact us form does not work and the phone number only rings through to a message line so I could not contact them

I have all of my bank accounts with jp morgan chase and have for a very long time - I have 2 personal accounts and 2 business accounts. I purchased this faulty device on a business charge card.

When I disputed the charge, having no other choice, chase came back to me nearly 2 months after the dispute was filed and told me that the merchant responded to them and will resolve the issue and that they will not reverse the charge.

What?!

This purchase was clear out and out fraud - they overcharged me and then lied to the bank. I have never heard from the merchant and I cant get in touch with them so it is very suspicious that the merchant responded to chase.

Now I am stuck with this fraudulent charge and a device that wont work.

Its wrong!

This company has a history of fraudulent business practices as noted by the litany of complaints.

Chase should indemnify me for fraud!

https://www.bizapedia.com/nv/yota-enterprises-llc.html

I Robert Summers who reside at 724A Jefferson Ave, Brooklyn, NY, 11221, phone number [protected]. I opened up a Chase account #[protected] in August 2016 with my first disability check in in the amount of $7, 380. My Social Security disability check is deposited into this account on the 3rd of every month.

On 4/12/17, I discovered my Chase card was missing and immediately called Chase at exactly 8:13pm to report the card lost or stolen, the entire conversation was 98 minutes according to my phone record. I was informed by a representative that on 4/11/17, I had withdrawals in the amount of $800 and $200. I was then informed that on 4/12/17 a fraud check was deposited into my account in the amount of $2, 649, and then withdrew $2, 100 and $200. Per the representative, all transactions took place at Chase Bank, 60-67 Myrtle Ave, Ridgewood, NY 11385. I have never did any business at the branch as I reside in Brooklyn. I informed the representative that could not be possible because my only deposits are my Social Security Deposit checks and it was not deposited on 4/11/17. I also informed the representative that I did not make any withdrawals on that date 4/11/17. The last time I used my chase debit card to withdraw $300 was on 04/07/17. A copy of the fraud check was mailed to me and the signature was no where near my signature, so how could they have processed this check?
Prior to this incident, my history with Chase bank will show that I never withdraw such a large amount, the most I have ever withdrew from the account was $450. The representative transferred me to the claims dept to file a dispute. I spoke with a representative from the claims department name Ericka around 9:30pm 04/12/17 and told her exactly what I explained above and filed a dispute with her against those transactions. On 4/19/17 I went to Chase Bank located at 490 Fulton Street and got a new card. $1000 was credited back into my account on 04/12/17 and another $2100 was credit into my account 05/03/2017.

On 5/13/17 Chase bank send an email to my daughter, Katrina Summers's email address [protected]@gmail.com because I do not use my email address, I am not good with computers. Per the email, Chase is reversing the credit on my account 05/17/2017 because the card fraud department said I confirmed the transactions, which never happend. I did not speak to any Chase representative after filing the dispute and would never admit to somethiing I did not do.

On 05/17/2017 Chase took all the money in my account which included my social security disability check that was deposited. This is my only means of income and as of now I cannot pay my rent or buy food. I called chase claims department 05/17/2017 and spoke to a representative name Devina 05/17/2017 at 2:30pm and told her I NEVER confirmed any transactions and that was a lie, I told her to tell me when and how I confirmed this, give me proof because you are not telling the truth. Devina said "no I could not be provided proof". This is absolutely unprofessional, you said I agreed to something which I know never happend, then when I ask you for proof you tell me no. After arguing back and forth I hung up, feeling very upset and anxious, I now have no money.

I made a 2nd call to the claims dept 5/17/17 at 11pm and spoke with a Supervisor, Mr. Ed, I asked him why are they holding me accountable for transactions that I did not make, my card was lost or stolen. Mr.Ed told me he was sorry but there was nothing he could do for me. I asked Mr. Ed to please provide me proof and evidence of my confirmation because I didn't confirm anything, but again, Mr.Ed said he could not provide any proof.

On 5/23/17, I made another call to Chase because I am being treated so unfair and the bank is stealing money. I spoke with a Mr.Evan from the cards fraud department and he told me there was a text message sent to my phone where I confirmed the transactions. I told Mr.Evan I did NOT receive or confirm any transactions made on 04/11/2017- 04/12/2017, and can I please be provided proof of this confirmation and again, the same story, Mr.Evan told me he could not provide me with any proof. How can all Chase departments tell me they have no proof and this is suppose to be a big reputable bank. I can show proof of my phone records and text messages on those dates that none of these so called confirmations took place. All calls, text messages and phone calls should be recorded and records kept on file.

On vacation for international travel, I contacted chase bank to inform them about being out of the country. They locked the credit card several times while out of the country. I had to call not once, not twice, but several times because they locked the card for 20$ charges thinking they were fraudulent. It is almost like they were either incompetent or playing games with people's accounts. They said the barges were not typically spending and refused to let us use the card even though we called in!