Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

JPMorgan Chase Bank / service and bank manager attitude

Posted: Jul 9, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Boca Raton, Florida
United States
I open a Checking account and a student account on May 4th, 2017. I was promise $500 on condition we would open a savings account and monthly direct deposit of wages into checking account. As of July 6th, my promised by the Bank officer that he needs approval of his Bank Manager.
When I spoke with the Bank Manager, her answer was possibly a no, without looking into my account and questioning the Officer who opens my account.
Visited the Bank on July 6th to open a savings account, I was first in line with 6 other customers, two others informed the customer service rep and Manager, that they are trying to open a business account.
We waited for more than 20 minutes and was informed that only 2 Officers cannot open new accounts. Only one was busy with a customer. This was not my first visit to this Bank. I have been there 5 times, twice of which I was informed that the computers was done and I have to come back later. The other was that I need to be there 3 hours before closing.
At this time, I witness 2 other customers left, when they were informed by the Bank Manager that their count could not be opened that morning due to lack of Staff. I think the Bank Manager display an attitude that was unprofessional, with her arms folded. She did not even try to explain to the potential of 2 new business customers.
I am a 17 years business owner with a great Banking business relationship with Citibank. I would not hesitate to change Banking business if the Bank Manager would behave in this way.
I would appreciate someone in Corporate would analyze the customer service or a customer service survey at this Bank.

Thank you.
Disappointed Customer
Complaint comments Comments (0) Complaint country United States Complaint category Other

Post your Comment

Pl Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Care Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 7372
View Full Information
Contact Us

Reply to