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JPMorgan Chase Bank

Posted: Jul 9, 2017 by    

service and bank manager attitude

Complaint Rating:  0 % with 0 votes
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Contact information:
Boca Raton, Florida
United States
I open a Checking account and a student account on May 4th, 2017. I was promise $500 on condition we would open a savings account and monthly direct deposit of wages into checking account. As of July 6th, my promised by the Bank officer that he needs approval of his Bank Manager.
When I spoke with the Bank Manager, her answer was possibly a no, without looking into my account and questioning the Officer who opens my account.
Visited the Bank on July 6th to open a savings account, I was first in line with 6 other customers, two others informed the customer service rep and Manager, that they are trying to open a business account.
We waited for more than 20 minutes and was informed that only 2 Officers cannot open new accounts. Only one was busy with a customer. This was not my first visit to this Bank. I have been there 5 times, twice of which I was informed that the computers was done and I have to come back later. The other was that I need to be there 3 hours before closing.
At this time, I witness 2 other customers left, when they were informed by the Bank Manager that their count could not be opened that morning due to lack of Staff. I think the Bank Manager display an attitude that was unprofessional, with her arms folded. She did not even try to explain to the potential of 2 new business customers.
I am a 17 years business owner with a great Banking business relationship with Citibank. I would not hesitate to change Banking business if the Bank Manager would behave in this way.
I would appreciate someone in Corporate would analyze the customer service or a customer service survey at this Bank.

Thank you.
Disappointed Customer
Complaint comments Comments (0) Complaint country United States Complaint category Other

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Care Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 7372
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