Joy Toys reviews & complaints 27
Keywords
order email refund response christmas company received product shipped money heli ball shipping purchase shipment account arrived delivery toys tracking number christmas giftNewest Joy Toys reviews & complaints
lack of response and that I paid for a product i've not received.
Here is the email I recs on Dec 10.
Joy Toys
ORDER #20245
Thank you for your purchase!
Hi Patty, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
World Tech Toys Comet IR UFO Heli Ball × 2
$39.90
Discount LUCKY20
-$7.98
Subtotal
$31.92
Shipping
$4.99
Total
$36.91 USD
You saved $7.98
Customer information
Shipping address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Billing address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Shipping method
Standard (2-5 business days)
Payment method
Payment method — $36.91
If you have any questions, reply to this email or contact us at support@joytoys.co
Joy Toys - ordered products not received
I ordered 3 helliballs on December 16 (#35013) with 2-5 days shipping. On 12/22, the items had not arrived. I contacted Joy Toys who replied they would look into it. On 12/24, I contacted them again with no response. Over the holidays, the website was unavailable. I have contacted them again on 1/3/19 requesting a refund of the total price, 55.87, due immediately. The only satisfiable resolution is the full refund of 55.87.
Read full review of Joy Toys and 8 commentsheli-balls
Like the others on this board, I ordered 2 heli-balls on December 18, 2018. I even paid the extra postage to ensure Christmas delivery. I have sent 3 emails, received 1 response which was to explain the situation.
Today I finally wrote a review of the company in which I stated that I believe the company is a sham. My life lesson, Never buy anything you see in a pop up advertisement. And like one of the gentlemen stated below, I will have to go back to my bank and Dispute the charges.
I also purchase a heli-ball from JoyToys. I emailed prior to Christmas 2018 stating I had not received the shipping information like they had said I would. I received an email back 3 days last that said that they are doing everything they an to ensure Christmas delivery and it will be shipped FedEx. I never received a shipping confirmation or the product. I have emailed 4 times (most recently today) and have not received any response. I did purchase it through PayPal and I have just disputed the charge today.
I too bought from this company. They took money from my account in November. I received a couple of emails over the 3 months. Today I tried to contact them about returning my money and found the company no longer in the system. My email to them was returned to me as undelivered, no such address. It is the same one I have been using. I am more than angry and want my money returned.
Deadpool UFO Heli Ball
I placed an order on 121518, as of today I have not received the product, any shipping details, or a refund as requested by me on two separate occasions. The $24.94 was immediately withdrawn from my account and I received an order confirmation email, however no other information has been communicated. Do not order from this company!
heli ball
On December 9th I ordered the heli ball after an ad popped up in King. Com games. Siad it would take two to five shipping days. To this day I have not been notified of a shipment. I have contacted the support page twice. Still no response from them other than offers to take 15% off next purchase. I am going to have to file a dispute on my credit card now. Someone needs to stop this!
I am one very angry great grandmother of twin boys, I ordered 2 of the "ufo heli balls" on12/13/2018 and as of today 09/25/2019 I have yet to receive my order. so I have been on the phone and calling every company thathas joy toy in their name., sooner or later I will get the correct one, and when or if I do whom ever answers the call will get an ear full. I always ask for them to spell their name and also ask for an employee number. I give them my confermed order number and the date order was placed. so far I haven't gotten the right company. thats what we get, a bunch of "crooks", but I will not stop. I am 73yrs. old and have nothing to do but [censored] and raise hell. sooner or later I will hit the right one, and lord have mercy on whom ever is on the other end of the line.
mary d.
Add me to the list. Order one back in Nov of 2018 and never received the purchase. I did recieve and email about them being overwhelmed with orders and a text that claimed it shipped with a coupon for 20% off next order. Never showed up!
I also placed an order for Heli balls for Christmas and like others, have never received my order from Joy Toys. Sent several emails to there "service department" with the same response about looking into my order and that they were overwhelmed with orders. Well it's now the middle of April 2019 and still no shipment and now no answer to emails. I have asked for a refund several times but still no response. This company is a scam. I advise anyone thinking about ordering anything from them to think twice before doing it.
LaurieH
We also placed an order on about 12/7 for Heli balls for Christmas. Never received even after they emailed saying they were overnighting and we would receive before Christmas. Have disputed charges with Discover.
I also placed an order with Joy Toys the end of November 2018, received an email from a Cindy Cruise saying how the company was new and that they received so many orders leaving them so overwhelmed, but they were going to ship the item priority mail so I would receive it by Christmas. It's February 2019 and it still hasn't arrived. This company is a scam and it needs to be stopped. They need to refund everyone's money.
it was a dummy company set up from china, they have been doing this a lot on facebook and other places i have filed lot of complaints but these guys seem to disappear then return as a different company so beware of these false companies make sure you know where the cpmpany is located they know how to make it look like they are in the united states please people be carefull who you order from
I also placed two orders with this company on 12/16/2018. As of today 01/30/19 I haven't received the orders nor a refund. Have tried to e-mail support center numerous times. Had one response telling me that they would contact me when order would be shipped. No response since that time.
I purchased 3 Heil balls for Christmas presents I received on and was told that it was a new company and that they were overwhelmed by all the orders that they received. They told me the other 2 would be shipped soon I ordered them in early December
I was have requested the BBB in DE check into this company, and they came back with the company is no longer in business. I have filed a complaint with the Attorney General in Washinton State.
AGreen [protected]
I purchased 5 heli balls in late November. Finally came in plain wrapper with no invoice, return info etc. They do not work as advertised. Once charged, they simply fly to the ceiling and then crash. Their return site is closed down. I am out $100 and have disappointed nieces and nephews. Marie Warner
flying ball
was promised before christmas but no toys for kids because I cant even get a response I am soooooo disappointed they have my money drawing intrest and im still sitting here with nothing I am ready to turn it over to the better businessis this how this company wants to stay in business because after I blast face book with my over 1000 friends some people will at lease no to not have anything to do with this company at this point they should be shut down I am not the only person to be ripped off read the complaints they take your money and blow you off
flying ball
While I was playing Wooga game, there was your add for Flying Ball of Joytoy Co. on December 17 I ordered for the Ball. Till date nothing is heard nor received tracking information. Kindly look in the matter and let me know the status of the shipment. I have already paid amount through PayPal credit. I hope your early response in the matter. My email I'd is [protected]@yahoo.com
Ranjit Shah
While I was playing Wooga game, there was your add for flying ball of Joytoy Co. on December, 17, 2018. I like the item and immediately placed the order for the same and paid the amount through PayPal credit. Till date nothing is heard nor received tracking information either from your side or from Joytoy Co. Kindly let me know the status of the shipment. Expecting your early actions in the matter.
Ranjitkumar
Ditto. Paid, never sent. Joytoys is ripping off people. THEFT
Joy Toys contacts
Recent comments about Joy Toys company
ufo heli ballYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Joy Toys?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Joy Toys Customer Service. Initial Joy Toys complaints should be directed to their team directly. You can find contact details for Joy Toys above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Joy Toys. Discuss the issues you have had with Joy Toys and work with their customer service team to find a resolution.