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Joy Toys
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1.0 27 Reviews

Joy Toys Complaints Summary

0 Resolved
27 Unresolved
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Joy Toys reviews & complaints 27

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Newest Joy Toys reviews & complaints

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G
1:37 pm EST

Joy Toys lack of response and that I paid for a product i've not received.

Here is the email I recs on Dec 10.
Joy Toys
ORDER #20245
Thank you for your purchase!
Hi Patty, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary

World Tech Toys Comet IR UFO Heli Ball × 2
$39.90
Discount LUCKY20
-$7.98
Subtotal
$31.92
Shipping
$4.99
Total
$36.91 USD
You saved $7.98
Customer information

Shipping address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Billing address
Patty Gerke
24351 Dial Avenue
Tomah WI 54660
United States
Shipping method
Standard (2-5 business days)
Payment method
Payment method — $36.91
If you have any questions, reply to this email or contact us at support@joytoys.co

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D
8:38 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Joy Toys - ordered products not received

I ordered 3 helliballs on December 16 (#35013) with 2-5 days shipping. On 12/22, the items had not arrived. I contacted Joy Toys who replied they would look into it. On 12/24, I contacted them again with no response. Over the holidays, the website was unavailable. I have contacted them again on 1/3/19 requesting a refund of the total price, 55.87, due immediately. The only satisfiable resolution is the full refund of 55.87.

Read full review of Joy Toys and 8 comments
ComplaintsBoard
J
7:10 pm EST

Joy Toys heli-balls

Like the others on this board, I ordered 2 heli-balls on December 18, 2018. I even paid the extra postage to ensure Christmas delivery. I have sent 3 emails, received 1 response which was to explain the situation.
Today I finally wrote a review of the company in which I stated that I believe the company is a sham. My life lesson, Never buy anything you see in a pop up advertisement. And like one of the gentlemen stated below, I will have to go back to my bank and Dispute the charges.

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K
Kirsten Vlaj
, US
Feb 18, 2019 3:48 pm EST

I also purchase a heli-ball from JoyToys. I emailed prior to Christmas 2018 stating I had not received the shipping information like they had said I would. I received an email back 3 days last that said that they are doing everything they an to ensure Christmas delivery and it will be shipped FedEx. I never received a shipping confirmation or the product. I have emailed 4 times (most recently today) and have not received any response. I did purchase it through PayPal and I have just disputed the charge today.

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Sandy Kazubowski
, US
Feb 04, 2019 10:58 pm EST

I too bought from this company. They took money from my account in November. I received a couple of emails over the 3 months. Today I tried to contact them about returning my money and found the company no longer in the system. My email to them was returned to me as undelivered, no such address. It is the same one I have been using. I am more than angry and want my money returned.

ComplaintsBoard
C
1:45 pm EST

Joy Toys Deadpool UFO Heli Ball

I placed an order on 121518, as of today I have not received the product, any shipping details, or a refund as requested by me on two separate occasions. The $24.94 was immediately withdrawn from my account and I received an order confirmation email, however no other information has been communicated. Do not order from this company!

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R
4:21 pm EST

Joy Toys heli ball

On December 9th I ordered the heli ball after an ad popped up in King. Com games. Siad it would take two to five shipping days. To this day I have not been notified of a shipment. I have contacted the support page twice. Still no response from them other than offers to take 15% off next purchase. I am going to have to file a dispute on my credit card now. Someone needs to stop this!

Read full review of Joy Toys and 43 comments
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Mary Derouen
, US
Sep 25, 2019 9:52 am EDT

I am one very angry great grandmother of twin boys, I ordered 2 of the "ufo heli balls" on12/13/2018 and as of today 09/25/2019 I have yet to receive my order. so I have been on the phone and calling every company thathas joy toy in their name., sooner or later I will get the correct one, and when or if I do whom ever answers the call will get an ear full. I always ask for them to spell their name and also ask for an employee number. I give them my confermed order number and the date order was placed. so far I haven't gotten the right company. thats what we get, a bunch of "crooks", but I will not stop. I am 73yrs. old and have nothing to do but [censored] and raise hell. sooner or later I will hit the right one, and lord have mercy on whom ever is on the other end of the line.
mary d.

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Mary M-Miller
, US
May 05, 2019 9:46 pm EDT

Add me to the list. Order one back in Nov of 2018 and never received the purchase. I did recieve and email about them being overwhelmed with orders and a text that claimed it shipped with a coupon for 20% off next order. Never showed up!

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Laurelle Skott Hess
, US
Apr 23, 2019 10:15 pm EDT

I also placed an order for Heli balls for Christmas and like others, have never received my order from Joy Toys. Sent several emails to there "service department" with the same response about looking into my order and that they were overwhelmed with orders. Well it's now the middle of April 2019 and still no shipment and now no answer to emails. I have asked for a refund several times but still no response. This company is a scam. I advise anyone thinking about ordering anything from them to think twice before doing it.
LaurieH

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Disgusted lynn
, US
Feb 12, 2019 2:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We also placed an order on about 12/7 for Heli balls for Christmas. Never received even after they emailed saying they were overnighting and we would receive before Christmas. Have disputed charges with Discover.

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RuthMU
, US
Feb 02, 2019 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also placed an order with Joy Toys the end of November 2018, received an email from a Cindy Cruise saying how the company was new and that they received so many orders leaving them so overwhelmed, but they were going to ship the item priority mail so I would receive it by Christmas. It's February 2019 and it still hasn't arrived. This company is a scam and it needs to be stopped. They need to refund everyone's money.

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eddied62
, US
Feb 02, 2019 7:42 am EST

it was a dummy company set up from china, they have been doing this a lot on facebook and other places i have filed lot of complaints but these guys seem to disappear then return as a different company so beware of these false companies make sure you know where the cpmpany is located they know how to make it look like they are in the united states please people be carefull who you order from

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ghugheslaw@yahoo.com
, US
Jan 30, 2019 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also placed two orders with this company on 12/16/2018. As of today 01/30/19 I haven't received the orders nor a refund. Have tried to e-mail support center numerous times. Had one response telling me that they would contact me when order would be shipped. No response since that time.

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123-=
, US
Jan 29, 2019 6:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased 3 Heil balls for Christmas presents I received on and was told that it was a new company and that they were overwhelmed by all the orders that they received. They told me the other 2 would be shipped soon I ordered them in early December

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A..Green
, US
Jan 28, 2019 2:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was have requested the BBB in DE check into this company, and they came back with the company is no longer in business. I have filed a complaint with the Attorney General in Washinton State.
AGreen [protected]

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Marie Warner
, US
Jan 24, 2019 12:29 pm EST

I purchased 5 heli balls in late November. Finally came in plain wrapper with no invoice, return info etc. They do not work as advertised. Once charged, they simply fly to the ceiling and then crash. Their return site is closed down. I am out $100 and have disappointed nieces and nephews. Marie Warner

ComplaintsBoard
J
7:09 am EST

Joy Toys flying ball

was promised before christmas but no toys for kids because I cant even get a response I am soooooo disappointed they have my money drawing intrest and im still sitting here with nothing I am ready to turn it over to the better businessis this how this company wants to stay in business because after I blast face book with my over 1000 friends some people will at lease no to not have anything to do with this company at this point they should be shut down I am not the only person to be ripped off read the complaints they take your money and blow you off

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R
12:35 pm EST

Joy Toys flying ball

While I was playing Wooga game, there was your add for Flying Ball of Joytoy Co. on December 17 I ordered for the Ball. Till date nothing is heard nor received tracking information. Kindly look in the matter and let me know the status of the shipment. I have already paid amount through PayPal credit. I hope your early response in the matter. My email I'd is [protected]@yahoo.com

Ranjit Shah

Read full review of Joy Toys and 1 comment
Update by Ranjitkumar
Dec 25, 2018 12:43 pm EST

While I was playing Wooga game, there was your add for flying ball of Joytoy Co. on December, 17, 2018. I like the item and immediately placed the order for the same and paid the amount through PayPal credit. Till date nothing is heard nor received tracking information either from your side or from Joytoy Co. Kindly let me know the status of the shipment. Expecting your early actions in the matter.
Ranjitkumar

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Pam Wirstad
, US
Dec 25, 2018 7:20 pm EST

Ditto. Paid, never sent. Joytoys is ripping off people. THEFT

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