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Joy Toys review: ordered products not received 8

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Author of the review
8:38 am EST
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I ordered 3 helliballs on December 16 (#35013) with 2-5 days shipping. On 12/22, the items had not arrived. I contacted Joy Toys who replied they would look into it. On 12/24, I contacted them again with no response. Over the holidays, the website was unavailable. I have contacted them again on 1/3/19 requesting a refund of the total price, 55.87, due immediately.
The only satisfiable resolution is the full refund of 55.87.

8 comments
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SumHeat
, US
May 29, 2019 3:31 pm EDT

This company is a SCAM!
I ordered back in December and never received the items.
I just emailed them and got a response as " unknown email address"
This company is a rip off! Never order from them!

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Cindy Herrman
, US
Apr 19, 2019 10:09 am EDT

I ordered the heli-ball the beginning of december and have never received it.Received a message it was being sent in January with a tracking numbber still haven't received it. Sent multiple messages requesting my money back. Said reviewing nothing has been done.

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pgrab
, US
Mar 26, 2019 6:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My order didn't get here for Christmas either. I have emailed and no reply. I also received a DHL tracking number February 19th also, saying my order had shipped and still don't have my order. Looks to me like they have made a lot of money and never sent the items. Crooks! I wished there was something I could do to at least get my money back!

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Bridget Radosa Becker
, US
Mar 26, 2019 2:40 pm EDT

I placed an order December 1. Didn't get it in time for Christmas. Emailed several times. February 19, 2019 I received a DHL tracking number. Said it was pending shipping. Now the tracking number is invalid. My item has never shipped nor do I get any sort of response from the vendor. What a bunch of thief's.

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Kristie Mercer
, US
Jan 31, 2019 8:04 am EST

I place an order on 12/14/18 # 30045 for two Heli Balls and have not received my order. I received an email from Joy Toys Support Team on 12/20/18 "I will make sure everyone who buys one will receive their products in time for Christmas. So what I have done was put your package in expedited mail so you will receive the products this week and I will also provide you with a personalized 20% discount that you can use. " This did not happen.
I received another email response 01/04/19, with this response "You will receive a shipping confirmation email within 24 hours with your tracking number." This also has not happened.
I emailed support 01/18/19 with no response and again today 01/31/19 asking for a refund.

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Debbie Roxann Doshier
, US
Jan 21, 2019 5:59 pm EST

I placed an order on 12/16/18 and still have not received 4 Heli Balls and still nothing. Asked for my money back with no response. Beware of this company I think it is a scam.

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Mike Willis
, US
Jan 21, 2019 10:47 am EST

I also placed an order on 12/8/2018 and have not received the order. I have requested a refund numerous times with no response. I give one star only because i am unable to give zero stars.

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pgrab
, US
Jan 17, 2019 11:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order before Christmas(#22070) and as of today, January 17th, I still don't have my order! I have emailed them several times and get no response! I would either like my order shipped or refund my purchase!

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