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Joss"main3 mth delayed delivery - damaged goods

Really terrible experience with this website.. I ordered lanterns in September, I was assured that I would receive them before my brother's wedding in October. 2 days before the delivery date I received an email to say that the delivery had now been moved to December.

When the package finally arrived in Dec the item's glass had shattered. Terrible packaging considering the item is made of glass, no bubble wrap - just a cardboard box within a cardboard box. I would not recommend you use this website.

The service representative on the phone was really helpful. I was given a full refund and was told to throw away the item.

Am
Dec 15, 2014

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