Joss and Main — Service and accuracy
I ordered 2 lamps, a headboard and 3 solar powered lights for the outside. I received and email that the solar powered lights ran out before my order was fulfilled and they gave me a $10 credit...that didn't help. The lamps were delivered. Beautiful and in good condition. I ordered a king sized headboard and they sent a queen. I have emailed them but haven't received a response. They sent an email that they would be back with me within 1 business day. This is ridiculous that they don't have a live person to speak with during business hours. We will see if they readily send me a return shipping label for exchange or return on this "non returnable" item. I am very frustrated. I love their merchandise, but they need to be more available to their customers.
More Joss and Main Complaints & Reviews
- Joss & Main - Order Feb 27, 2011 
- Joss and Main - Products do not. Match as listed on website/ poor return policy 
- Joss & Main - Order Cancelled for No Reason 
- Joss and Main - Product naming and quality 
- Joss & Main - Failure to Deliver Product
- Joss and Main - Order shipped after cancellation 
- Joss and Main - pick up of carpet to be returned
- Joss and Main - Shipped items after I canceled
- Joss & Main - Strange company
- Joss & Main - They charged me for "free shipping"