Complaint Rating:

After ordering a pair of lamps which lead been shown on the website with white lampshades and a white base, I received a beige base and jute colored lampshade and marred lamp knob. I contacted the "customer service" dept and they claimed it was a difference in the monitor colors. I've checked from many other monitors and the pictured clearly showed white on both base and shade. Hoping my trustworthy credit card company of Chase would help me dispute the matter, the request came back twice saying the policy terms agreed as a "member" does not allow such disputes and I need to contact Joss and Main customer service. This is absolutely ridiculous as a buyer that I need to accept as is items. I've purchased over $3000 worth of merchandise and no longer will I accept their policy terms regardless of their popularity as on online resource for inferior goods at a bargain.