non delivery of products and refusal to refund my money back and poor customer service.
I bought a lounge suite cash at joshua doore mokopane branch three weeks ago and they have been promising to deliver the goods and they failed after promising me four times of different dates, I have been paitient with them up until I get fed up and request them to refund my money back. they also delay the refund and when I complain to the store manager she tells me she cannot do anything since she is not working with credit issues. when I speak to credit people they also promise to send the slip to head office for refund but nothing is happenning. I still don't have my money now. am really sick and tired of that store, they know nothing about customer service and they sure know nothing of what they are doing.
The complaint has been investigated and resolved to the customer’s satisfaction.
claim ref:flo/100830/645
I had purchased a Blackberry /VBB8 phone in 25 January 2010 at Joshua Doore Arcadia Branch. My phone was lost due to criminal activities which taken placed. I handed in all the document for claim which was needed including the affidavit from the police station. As from 22 May I handed in everything for a claim as I was paying the insurance it was for the first time. I bought this phone because I needed to use it. Now I have to struggle because everytime I had been told that the claim is on que /offline. I am a client at Joshua Doore I had purchased goods which worth R28.000 and I am still paying the other account because I have two accounts.
My account number is as follows:[protected]& identity number is [protected].
This whole issue it affecting my credit record at credit bureaus as a bad payer. How are they going to remove my name because of Joshua DOORE who did not deliver the best service that I deserve as a client.
I had been doing the follow ups all this time. Please see the dates that I went to the ARCADIA BRANCH without being my claim being sorted out.
1st time:22 May 2010
2nd time:31 August 2010
3rd time:23 September
4th time:07 October 2010
5th time:20 October 2010
On the 26 I spoke to the consultant over the phone and she dropped the phone in my ears without listening to my complaint. Is that how they supposed to treat your clients? I am so dissapointed in the people from customer service for JOSHUA DOORE. On the 29th I spoke to the lady by the name of Jayschree, she transferred my call to the consultant by the name of Doris.
Can you please do the follow ups I am very frustrated. Should you need to contact me please use the following numbers:[protected]/[protected] or use this email adress [protected]@cipro.gov. za
FRUSTRATED CLIENT
SM Duze
The complaint has been investigated and resolved to the customer’s satisfaction.
Russells service has gone from bad to poor, dismal.
extremely bad quality
Our damaged Bedroom suite was to be exchanged with a new one.. the new one was just as bad, if not worse.. we had no choice but to keep our existing headboard, full of glue, as the new one was even worse.. Do the manufactures not do quality test?? How does JD accept this type of quality? I work at a shopfitting company, so I know how things should look, we...
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