JordanAlmonds.com / Customer service is non-existent
I placed an order with www.jordanlamonds.com on June 7, 2008. Of course, the funds for my order were immediatley withdrawn from my account. Three weeks went by and I did not receive any tracking information or updates on my order for 12 lbs of white almonds and 4 lbs of silver almonds. Finally my white almonds arrived after e-mailing several times with update requests. It has been a month since I placed my order and my silver jordan almonds (4 lbs for $60.00) have still not arrived. I e-mail very often requesting updates and tracking details and receive no response. I will report this as a fraudulent transaction to my bank in hopes of receiving a refund since they have not responded to my repeated requests for either tracking details of a refund from them. Website says they never miss a wedding, fast-shipping, 100% satisfaction guarantee, etc... all lies. And how surprising... there is never anyone available to take calls at the phone number they provide, messages are not responded to either!! This has been the worst company I have ever purchase items from online and I buy nearly everything online. NOTE TO BRIDES AND WEDDING PLANNERS: avoid purchasing from this site as you will be left without your product and customer service is non-existent!!