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Jordan River Moving / Awful company

1 United States
Contact information:

As the owner of Jordan River Moving & Storage I would like to take moment to respond to the complaint filed by this customer. I would first like to say that this customer is grossly misrepresenting the facts of this move.

I met the customer personally when I did his visual estimate in Seattle. Since he was a referral from Isaacs Moving I gave him a “do not exceed estimate” based upon his previous move weight of 5, 200 lbs. His mother was the one who was coordinating the pick up with us. She was very rude to me, our movers and to our customer service. We allowed her to write whatever she wanted on the contract. Her attitude completely changed when we weighed the shipment and informed her that the weight was less than her previous move of 5, 200 lbs. We refunded the customer accordingly.

For delivery the driver hired a temp worker to help unload the shipment in Baltimore. We delivered the items on time within the promised time frame, nothing was damaged or missing. The customer signed all his moving documents, stating that he had received all of his items and that they were in good condition.

The day after the delivery the customer called to tell us that he was missing items. He informed us that the temp worker had come back stating that he had lost his cell phone in the customer’s house during the move the previous day. He allowed the man to enter his house and look around unsupervised. The customer stated that the temp worker came into his house and took some of his items.

The customer called us looking to get the man’s name and our customer service representative told him she would look into the situation and get back to him. The following day the customer called back again claiming that his car was now missing. When the customer service representative asked if he had contacted the police, he responded that he had not contacted the police because he was waiting for us to get information about the temp worker. She asked him, “Why wouldn’t you call the police, when your car is missing.” The whole situation is very strange and we are not responsible for anything that may have happened when the customer let someone into his home unsupervised. We cannot even be sure this was the same person who helped our mover unload the items.

Once the move is completed and all the paperwork is signed the moving company is no longer responsible. During all phases of the move nothing was missing or damaged. Every thing was done professionally and the delivery was completed on time, for less money than the customer had expected to pay.

For the customer to say that he received poor service from Jordan River Moving & Storage is not only rude, it is simply untrue. I urge any potential customer reading this complaint to look at all of the wonderful reviews there are about our company. We would also be more than happy to provide anyone with referrals from other customers who were very happy with the service they received from our company. We would also like to make it clear that the “facts” this customer provided about our company are completely false and untrue.


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