Jonathan SachsJonathan rodriguez, an agent with aaa insurance division [protected])

This agent called and basically told me that even though his client (a driver insured with AAA) admitted total liability and that AAA was not contesting that, he was refusing to cover a rental vehicle and rudely told me to go through my own insurance providor and then hung up on me, without offering any explannation. In my 55 years of working professionally and dealing with companies I've never had an Insurance representative do this, or handle himself so rudely an unprofessionally. I am beyond livid and am shocked that a company with as good a reputation and as high quality of customer service that I've experienced as a member of AAA for years would allow this kind of behavior from a paid representative.

Jan 25, 2017

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