John Lyons Library / Demanding fees for book never received!
I joined John Lyons Library and received and paid approximately $25. each for the first two books in their series, Communicating with Cues I and II. When I received the third book about veterinary care I opened it to see what it was and returned it as per contract allowable as I don't want vet books, just training. I called them and canceled the membership (allowable at any time as per contract agreement) because they told me over the phone that they could not selectively send me books from the list and that they couldn't tell me in what order the books would be sent and that if I didn't want them just send them back. I told them that I did not want to pay for postage back and since they didn't indicate outside the package what the book was that I was canceling the membership and to send no further books. They agreed. I confirmed this in writing by mail also. The company continued to send me at least one book more, which I refused and returned unopened as advised by my post office to do so. They continue to ignore my cancellation and send me bills for the refused books and say I owe $25.90 I think for Communicating with Cues III which if they sent it, I never opened (and would have kept since it was a training book) but I had already canceled my membership twice. I continued to reaffirm on each bill that I had canceled my membership and returned any books they continued to send despite my notice. They continue to harass and bill me for the book and write very demeaning letters. I believe they have sent it to a collection agency now as some agency is calling about a debt. I DO NOT HAVE DEBTS. I have excellent credit and as a licensed psychotherapist and it is offensive to me to receive such notices. Don't you think with my professional standing and ethics I would pay if I had the book? This company is absolutely horrendous saying you can cancel any time and not get or have to pay for any more books but they don't honor that and make me spend all this time telling them and they don't listen or answer, just continue to send bills and send it to a collection agency! They have no phone number open their notices, I had to research it on the net to call them and am going to now again. I WILL never do anything with John Lyons or his products again! Calling himself a Christian he (indirectly maybe) harasses people like this and doesn't stand behind his word!