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John L. Sullivan/CIS; Interstate National Dealer Services / Will not honor Warranty

1 CA, United States

Dear Mr. James,

You are absolutely free to take your vehicle wherever you like. Our
stance is the same, you will face the same tear down estimate no matter
where you go.

Thank you,

Rob Stein
Service Manager
John L. Sullivan Chevrolet
Saturn Authorized Service Provider
350 Automall Dr.
Roseville, CA 95661
[protected]@chevyworld.com
[protected] Direct
[protected] FAX


-----Original Message-----
From: James, Greg [mailto:greg.[protected]@siemens.com]
Sent: Monday, December 06, 2010 6:58 AM
To: Rob Stein; [protected]@chevyworld.com; [protected]@chevyworld.com;
[protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@inds.com;
[protected]@kcra.com
Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler,
Mike
Subject: RE: 2005 Corvette Warranty Claim

Rob, it is Mr. James,
How much more money needs to come out of my pocket? Once again, the
reason for purchasing the Warranty was to cover items such as this. I
also disagree the problem is intermittent. I hear it every day, your
mechanic and other individuals from your facility also acknowledged the
noise. It is extremely difficult to believe the noise would mysteriously
not be heard for the ONE day when the adjuster was present.
I should not have to spend anything further other than the $100
deductable. I agree about "there are guidelines of the service contract
which JLS sold me, signed, and is bound to as well. I am seriously
considering not allowing JLS to make another $.05 from me in which I
will take my car somewhere else for oil changes, and quite possibly to
"Corvette Care" of California to have a more "Professional" diagnosis
completed.

Let me know how you would to proceed.

GREG JAMES


-----Original Message-----
From: Rob Stein [mailto:[protected]@sullivanmanagement.net]
Sent: Monday, December 06, 2010 6:45 AM
To: James, Greg; [protected]@chevyworld.com; [protected]@chevyworld.com;
[protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@inds.com;
[protected]@kcra.com
Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler,
Mike
Subject: RE: 2005 Corvette Warranty Claim

Good morning Mr. Allen,

Thank you for the updates. As stated to you last week, John L. Sullivan
Chevrolet is more than willing to do an engine tear down, at your
expense, per the terms of your binding warranty contract. If we find any
evidence what-so-ever of premature engine failure, Interstate National
Warranty will send out an inspector to verify the failure and the repair
may/or may not be approved as per the limitations of your coverage.
However, if no clear failure is found, you will be liable for the
teardown and reassembly costs of your engine. In our professional
opinion, because the noise is very minor and intermittent, it will be
very difficult to actually see and prove where the failure is.

No one at John L. Sullivan or Interstate National Dealer Services is
trying to deny any covered repairs. There are guidelines of the service
contract that you purchased and signed, these must be followed.

Let me know how you would like to proceed.

Thank you,

Rob Stein
Service Manager
John L. Sullivan Chevrolet
Saturn Authorized Service Provider
350 Automall Dr.
Roseville, CA 95661
[protected]@chevyworld.com
[protected] Direct
[protected] FAX

-----Original Message-----
From: James, Greg [mailto:greg.[protected]@siemens.com]
Sent: Monday, December 06, 2010 6:23 AM
To: [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com;
[protected]@chevyworld.com; [protected]@inds.com; [protected]@kcra.com
Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler,
Mike
Subject: RE: 2005 Corvette Warranty Claim

"The Protection you need, the peace of mind you deserve." CIS
(Interstate National Dealer Services; 3rd party warranty company)

"We're committed to keeping you completely satisfied." John L. Sullivan

Attention; Kim Phillips, John Sullivan, Rob, Steve
On the morning of [protected], I left for work @ 5:00 AM in which I
observed/heard the same reported noise coming from the engine.

I will regularly keep everyone updated on the failing progression of the
engine.

The noise can be heard @ idle (500 RPM's) up through 1500/1600 rpms
(while driving) when cold. The noise can also be heard around 3200 to
3700 rpm's consistently (cold and/or hot) just before car shifts into
next gear. Also, let us not forget the looseness felt in rear gearbox
which was reported and confirmed by Jeff (Corvette specialist mechanic)
which was not addressed either.

I assure you, I feel no peace of mind, and I am NOT satisfied! I get
reminded every time I drive my car.

Kind Regards,
Greg James


-----Original Message-----
From: James, Greg
Sent: Saturday, December 04, 2010 10:55 AM
To: '[protected]@chevyworld.com'; '[protected]@chevyworld.com';
'[protected]@chevyworld.com'; '[protected]@chevyworld.com'
Cc: '[protected]@yahoo.com'
Subject: 2005 Corvette Warranty Claim

Good morning all,
When I picked my 2005 Corvette up from being evaluated on the evening of
[protected], it was verbally acknowledged there IS a "knocking"/looseness
noise coming from the engine. This is not acceptable. I did not purchase
a $4700 extended warranty, go into debt for $40, 000 to drive around in a
Corvette where the engine has mechanical issues which will only get
worse over time. I encourage you too pass this on to Kim (adjuster from
3rd party warranty company) as I will do some research in an effort to
get her and/or their Company's email address added to my distribution
list.

This is to reinforce and add to the documentation trail which I will
keep, monitor, and share with all of you.

On the morning of [protected], I left for work @ 7:30 AM in which I
observed/heard the same reported noise coming from the engine.

I will regularly keep everyone updated on the failing progression of the
engine. The reason for purchasing the extended warranty was supposed to
give me confidence and piece of mind that things such as this would be
honored/covered. I encourage this issue to be resolved/repaired/honored,
which is clearly covered under the warranty... ASAP.

Greg A. James
SD-160 ATM/Manufacturing Manager II

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