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Joe Marzouk / Poor quality & poor service

1 Spring, TX, United States

We purchased top of the line leather furniture and the seating started to sag after 2 days.
I tried to rerun the furniture because of poor quality and I was told I could only exchange it, I replied that I had the best quality furniture they made so why would I exchange it for a lesser quality product and have store credit to buy more garbage?
The swivel rocker was delivered defective.
We called customer service that sent a technician out to look at the problem. They sent me a box and I scheduled a 2nd appointment only to find out that I had nothing I needed to repair any of the problems and that everything I needed wasn't even ordered.
I wish I would have read some of these complaints before shopping and I do believe all of them.
I have only shared some of my bad experience with you.

Jo
Apr 12, 2014

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