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Jo-Ann Fabric and Craft Stores
Jo-Ann Fabric and Craft Stores Customer Service Phone, Email, Contacts

Jo-Ann Fabric and Craft Stores
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1.9 190 Reviews

Jo-Ann Fabric and Craft Stores Complaints Summary

44 Resolved
145 Unresolved
Our verdict: When using services from Jo-Ann Fabric and Craft Stores with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Jo-Ann Fabric and Craft Stores reviews & complaints 190

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7:46 pm EST

Jo-Ann Fabric and Craft Stores wrong christmas pillow

Hello, I received my [protected] order today. You sent me the wrong Christmas Pillow without the DOG [protected]. I really want the one I ordered [protected] Christmas Pillow with DOG hanging out the window. I will order the one I want [protected] if you still have it. I just don't want you to send me another WRONG pillow. Please advise ... I really want the [protected] with DOG. Please let me know ASAP. Thank you, JoAnn Rosen :-) my phone number [protected]

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10:12 am EST

Jo-Ann Fabric and Craft Stores unethical behaviour

The last 5 to 6 times that i have been in my store i have had employees that have followed me around they will stand at the end of the isle that iam in and watch and when i go to diffrenet isle they will move with me. I have never or will never steal from a store so i feel really affended that they do this the whole time that iam in the store. I could understand if i had got caught or even they thought they caught me but nothing like that has ever happened.

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1:44 pm EDT
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Jo-Ann Fabric and Craft Stores customer check out service

New Hires should not be allowed to run checkout without two weeks training with sales and discount scanning. It pays to watch and question your total. I've seen more than once new hires and some seasoned, don't want to be bothered because the customer says " something is not right with the way things are ringing up", they dont want to hold up the line. Hey! if i'm going to be a patron, you better pay attention to the customers questioning on errors.

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5:19 pm EDT

Jo-Ann Fabric and Craft Stores service

I walked into joanns in Klamath falls Oregon on Sunday 10-14-2018 at 6:10 Pm. The doors were not locked. I asked the manager where the batting was that was on sale for 70% off. She refused to sale me anything because she said the store was closed. However there were still people inside the store shopping. The managers name was Sara. I am a regular customer and shop there all the time. I was very upset and embarrassed that this happens to to me.

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2:48 pm EDT

Jo-Ann Fabric and Craft Stores joann’s online app

I placed an order through Joann's new app. After not getting an email response to the order, I contacted customer service to find out the status of my order. Turns out they have no record of it. Some how they managed to charge my card for the order, but have no record of the order. This is my last time shopping with Joanns. There is something seriously off with this company.

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2:12 pm EDT
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Jo-Ann Fabric and Craft Stores customer service

I went to the Racine Joannes store to return some fabric without a receipt and I was given the 3rd° basically because they told me they couldn't return my fabric without write the receipt not knowing how much fabric I had to begin with which I totally understand but they were arguing with me that your policy states upfront that you need to have a receipt with fabric I took pictures of both policies upfront and nowhere does it state that it doesn't state that on the receipt so I didn't know as a customer which I told understand like I said I get it but the way that they handle this transaction was highly unprofessional. I admit I might've been upset but Sarah was practically yelling at me in front of customers in the store yelling at me saying she could sue me !?! Sue me for what!?! I didn't do anything ! If anything she was slandering me in front of customers embarrassing me- yes I defended myself even though I shouldn't have been put in the spot to begin with. All yelling at me for a while when I was right about the return policy where it didn't state anything about having to have a receipt when you return fabric!
Then the manager came and she was helpful and returned our fabric even though I did tell her I can get the receipt she said no that's OK we can look everything up and as far as the other girls they were incorrect as well because they don't even know they're in store policy on how to return things or maybe they do but then it should be worded on the signs up front because every picture I took did not state that you have to have a receipt when you return fabric only that if you don't have a receipt it's in store credit so how am I in the wrong but they sure made me feel like I was which was very unprofessional!
Then when we were at the register Catherine while she was with a customer Told me that the policies over there so I'm like over where and I went down there in the corner where it's covered by Reese and again that policy said nothing about the fabric which they gave me problems with to begin with so again I was right because it just said without a receipt you get in-store credit but they're very rude about it you could handle it in a better fashion and I was mad I'm not gonna lie because they're coming down on me and something that I was correct with to begin with but no Paula geez anywhere except for the manager saying that I should not of happened like that yes but that's a training issue
I have never in my life been treated like this before in any store ever wear an employee is yelling at me and telling me I'm all right irate when I was upset and I don't read if I was irate you know and Tell to me In front of a customer she can sue me and then she told her manager that she's leaving so she left for the day how that's OK either I have no idea!
Then while we were shopping they were gathered by the fabric Connor talking about the incident again and these people are older so they should know better if you didn't talk about somebody do a candle in quietly so customers don't hear again that's rude behavior and unprofessional

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ilikedogs
, US
Aug 07, 2022 7:50 am EDT

i am no longer employed by the company. i was always told that you couldn't return fabric without a receipt. something about quantity, or the sales prices, or inventory , or some other excuse i couldn't remember. but we still did it, usually it was at half price, because of the stupid insane rules that changed every time..

we were forced to return fabric without a receipt that had food stains on it.

i was once forced to return fabric that had bleach stains on it.

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7:57 am EDT

Jo-Ann Fabric and Craft Stores long lines/terrible customer service

HORRIBLE experience. Went in on a Thursday afternoon because I had an hour to kill before my doctor's appointment. I ended up spending MOST of that time in line, both at the cutting counter and the check-out. Why are there not more employees at Both counters?

At the cutting counter, I was 5th in line. There were 2 ladies cutting, so the line should have moved a little bit. But then one of the ladies (I think her name tag said Bobbi) decided that now would be a good time to put bolts of fabric away, instead of just pushing them aside and helping the 10+ people that were in line (and the line was growing). She proceeded to put away not 1, not 2, not 3, but 5 or 6 piles of fabric bolts, taking her time in doing so. Then she came back to the counter and one would assume she would start cutting for the huge line; nope, she decided to fiddle around on some electronic device, ignoring those in line. She didn't even acknowledge us to tell us she was helping the other cutter (she could have easier been texting on her personal phone; I was too far back in line to see).

Then a male employee came over and he started cutting fabric for online orders. I'm sorry, but why is someone cutting fabric in front of all of us for Online Orders? That employee could EASILY cut somewhere Out of Sight and then the line wouldn't have gotten so restless at seeing Yet Another employee NOT HELPING US. After a good 5 minutes of this (I have now been in line over 15 minutes and I'm getting closer and closer to my doctor's appointment now; this was SUPPOSED to be a quick trip), I finally say, "Excuse me sir, can you help someone in line?" He said something about cutting online orders and then went back to it. Then, FINALLY, Bobbi started to cut, then the male employee (Sean, maybe?) started to cut too.

When it was Finally my turn, the girl cutting for me (Loki) felt it was appropriate to butt in to my personal phone conversation, since I was telling my fiancee about the terrible expierence I was currently gonig through. She said something like, "Oh, he's not allowed to cut for customers, so he's breaking the rules right now". A.) I did not say anything about that to Her and B.) why is she telling me this? It's none of my business. I don't care what he is and is not allowed to do. If he's CUTTING FABRIC at the CUTTING COUNTER and there's a HUGE line then why Wouldn't we (the customers) feel like we are being neglected? He should NOT have been out on the floor if that was the case. Or he should be allowed to cut for in-store customers.

Then I FINALLY got out of the cutting line, making it to the register with 15 minutes to spare. Or so I thought. Of course, they only have 2 cashiers and one of them is far too chatty with her customer. I say customer, because while she cashed out one person the other cashier (Shannon, maybe? Shorter girl with brown hair; very nice) was able to get 3 or 4 through her line. After 15 minutes in line (I'm not LATE to my appointment), a 3rd cashier finally wanders over and starts cashing out. The total time I spent at both counters (when I was actually at them completing a transaction) was maybe 3 minutes. 3 MINUTES! And I spent OVER AND HOUR in lines because of the complete lack of competence and planning on the part of the store and its manager. The staff are lazy and disrespectful for the most part, aside from the girl at the front, who is always very nice.

I will be going to WalMart now instead of this place...

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ilikedogos
, US
Nov 20, 2021 4:38 pm EST

Because we are understaffed. And there are lazy employees.

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4:40 pm EDT
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Jo-Ann Fabric and Craft Stores customer service (phone inquiry)

I've called Joann Fabrics the Golden Gate Store Number 1533 location located in Mayfield Heights, OH on Thursday September 24, 2018 Eastern Standard Time! I spoke with a man named Chris I he answered the phone and stated he would connect me to the fabric section and left me on hold for 5 minutes straight! I hung up and called back and someone answered the phone I'm assuming it was him because I was placed on an immediate hold without a greeting. He then came back in the line after me holding for an additional 3 minutes straight.

Once he returned I stated to him good customer service is informing the customer there will be a wait time and I'll be back or will get someone to assist you not having a paying customer on hold for 5 minutes then 3 minutes without an explanation. Chris at store location #1533 was smug, arrogant, & unprofessionall. I asked him for the store number and he gave me the incorrect store number (#2273) I knew it was the wrong store number I looked it up myself to get the correct number to report the Horrible customer service I've recived! I'm looking for someone to reach out to me as soon as possible I spend a generous amount of mi day in this store and I expect to be treated with respect & consideration recieing at least mediocre customer service at best. He failed on all attempts!

Please call me at [protected]

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2:28 pm EDT
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Jo-Ann Fabric and Craft Stores poor customer service

Today, I went into your Stillwater, Oklahoma store excited about your 75th-anniversary promotion. I was the first customer there. Nothing was ready. There was no signage about the promotions and when I asked several times about a supposed sale I was told that they didn't know. Wow, you would think that after all the emails I received on this that it was going to be a big thing. At the register, the poor girl called at least four times for help on a return and not one person responded to her. No, it wasn't that busy. Maybe 10 customers in the store. The manager of this store provided poor customer service while totally ignoring pleas for help from the girl running the register. Shame on them! My so-called coupon was worthless to me. I could only use it on aisle 37. No, I am not going to buy something you think I need. Bottom line your 75th-anniversary promotion turned out to be a waste of not only my time but also the gas that I used to drive over 42 miles to the store. I will not be back you can be sure of that! The manager of the store needs more training. I have managed stores and this is totally unacceptable.

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6:45 pm EDT
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Jo-Ann Fabric and Craft Stores cricut class 08/04/2018 1 pm

I bought a relative two Cricut classes for a birthday gift. The Beginners class date was 08/04/18 at 1 pm and the Intermediate class date is 08/11818 at 1 pm. She was very excited but had to make arrangements to attend, which she was able to do. I talked to her early this morning and she shared with me how she was getting her Cricut and supplies ready for her class.

At 10:08 she received and email telling her that the class was cancelled because only 2 people signed up for the class and 1 of them cancelled that morning. They sent a refund and said sorry for the inconvenience.

When ordering these classes for her, I recall it stating that you had to cancel 48 hours in advance. Which to me means that the person that cancelled did not get a refund, which also means that 2 still people paid for the class.

When she called and spoke with the instructor by the name of Jennifer, she told her that next week, 08/11/18 she had 4 people signed up and maybe she might want to signed up for that class. Well she is already signed up for that class but it will not help her any since she needed to first take the beginners class which was cancelled.

I think it is very unfair to tell me that I have to cancel a class 48 hours in advance but Joann Fabric can cancel 3 hours before the class. I do understand that things happens to cause this but I feel she should have still been able to take her class since 2 people paid for the class.

So now the birthday gift that she was so happy to receive, means nothing anymore. How dare you allow your staff to just take someone's joy like that! What may sound little to others, means a lot to some. This relative, Vanessa Fields really needed this and Jennifer really put a dapper on her day.
Very disappointed in Joann Fabric.

Sharon Davis - [protected]@msn.com

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7:24 pm EDT
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Jo-Ann Fabric and Craft Stores ball 12pk wide mouth half pink canning jars, blue

i have refreshed my computer several times, i had two of my friends look it up, it came up the same on there, the sale price in the store. of $1.97. i contacted three of your stores, Murfreesboro, Cool Springs, Madison, Tn. all said they had clear, and the screen said all had in stock. one store it did say limited stock, but the other two, said in stock in store. i tried to order online but the price was over 40.. difference, even in the department stores the prices do not go up that high. You also had another idem the clear Ball quart for $2.99 those were in some of the stores, but they would not let me pay over the phone until i got there. Madison had two. Murfreesboro, a man answered the phone and said he was going to help me and put me on hold for 8 times and never came back. I am a regular customer as well as my mother and sister to the Madison store, getting items for my mother to do while she is in dialysis three times a week. I visit the Cool Springs store my self, it is closer to me. I enjoy your store, i buy my crafts and my beads there. Great selection. But you do not honor what you advertise. That is wrong. So wrong. I use alot of your jar. the last time i filled my car up, i could bared fit in it myself. I would have again, and probably done it again a few times. They are always glad to see me to get them so they can clear them out of the way. So fast. SHout I take my business somewhere else or not.

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janetsue
, US
May 17, 2018 5:09 pm EDT

wrong to advertise and not honor, it has not been corrected, they should honor,

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janetsue
, US
May 17, 2018 5:08 pm EDT

yes i posted it i mean to say half pint, not half pink, i was just very upset at the disrespect that i was showed at three of the stores for not honoring the deal they were advertising, and it still on this date is online for sale in stores.

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6:26 pm EST

Jo-Ann Fabric and Craft Stores scrapbook albums

I live in a small town in the middle of no where, 30 mins from joanns, sometimes in the winter it is even hard to go anywhere. I make wedding albums as gifts. Today, March 1, 2018 I needed to buy my nephew & his wife an album so I could make them a wedding album with all the beautiful pictures. To my surprise our store doesn't carry them anymore, to my understanding the larger stores still do & online. Don't always have Internet so that makes shopping on line difficult & the closest big store would be hours away. I'm surprised that you don't feel your small town costumers are as important. I have been a costumer for many, many years. This did not make my day. Thanks for nothing, have a great day.

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10:17 am EST

Jo-Ann Fabric and Craft Stores online order

I placed an order on-line on Feb 9/18. A 25% off discount code only gave 12.5%. The order was partially fulfilled. I decided to return the order. The refund processed fell short. I contacted customer service for help but I was told that since the order was refunded in-store I need to contact then. I'm from Canada and make trips every 3 months. Driving there for just this makes no sense.

Refund processed on Feb 12/18 for $66.68 USD ($81.62 CDN). Refund should have been for $81.68 USD. My receipt: LEGACY RETURN for order #[protected]

I ended up buying back one of the fabric pieces in store: [protected]

Attached is a screen shot of my VISA statement from this morning. The purchase and refund should have cancelled out. The purchase for $167.28 USD ($216.47 CDN) is correct. This is the receipt that includes the fabric piece that I bought back.

A refund if $15 USD is missing.

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3:44 pm EST

Jo-Ann Fabric and Craft Stores pricing policies

Very shady business practices for such a big company. My local store was having a liquidation/moving sale where much of the store was listed at an additional 25% on top of their current "sales". The additional 25% of signs clearly stated that sales were marked as final. I spent upwards of $250 in store, believing this to be a great sale where I could apply my coupon for 20% entire purchase of in store and regular priced items. When I got home and checked my receipt, I found that the discount only took off $8, when it should've been $50. I called the store and found that the coupon doesn't apply to anything in the 25% off liquidation sale, which I believe should have been clearly stated to customers right next to "all sales final". not only that, but I'm unable to return anything now. If the coupon says it applies to sale items, of course the customer is going to assume that it will apply to the additional 25% off. I was a regular customer of Joann and it seems wrong to be treated this way.

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Shaun R.
, US
Jan 28, 2018 3:59 pm EST

Maybe I'm misreading this, but if "all signs we're marked as final, " why would one assume further discounts?

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10:49 am EST
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Jo-Ann Fabric and Craft Stores rude employee

This was on January, 22 2018.

I had to go into the store to purchase a few items, and I went up to the cash register to checkout. After I paid for my items, I was talking to the employee that checked me out, just talking about random things, being sociable, then Anna walked up, and I knew her, I asked her how she had been doing, she said fine. A few seconds later she told me that if I'm not shopping I can't stand around talking, so I said it was nice seeing you again, and left.

I was always taught to be friendly, and sociable with people, and I love to talk to people. I didn't see a line of people waiting to be checked out, so I took that opportunity to talk to the employee. Maybe Anna was having a bad day, but I don't believe she had to act like that, she didn't even have a slight smile on her face.

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8:23 pm EST

Jo-Ann Fabric and Craft Stores hostile irrational shift manager action towards mall security.

FYI: Joann Fabric store employee misconduct.
66011 N. Davis Hwy. #25
Pensacola, FL. 32504
Report by on duty Allied universal Security Officer. [protected]:15pm.
Basically, at 21:15, I was watching a man on the bicycle riding real slow in the lot, in between cars and looking in them. In order to observe him better, since its closing time for stores, I pulled over to the curb in front of Joann Fabric store and watched him till he left. Shortly, a white female employee' 5'5 135lbs. pink and blond hair (later identified as store / shift manager "stevie") of Joann Fabric approached my car in the parking lot and bluntly told me to leave the front of their store because "it is a fire Ln."
I advised her that since the store is closing and my stop was momentarily, plus I am the security. She stated that "you should know better than that."
21:35, A sheriff's Deputy patrol car pulled in front of the Joann Fabric store, so I approached the officer and asked him if he was responding to a man on the bike. He said no, he is responding to call from Joann Fabric store employee stating that you (meaning me, the security officer) refusing to to leave their store front.
Deputy Bandurski #383 ECSO had a brief conversation with the employees and came outside and told me that employees are nervous and don't want or trust anyone sitting in front of their store at closing time. Deputy mentioned to them that he is your security officer, in full uniform and in a Marked Patrol car. They told the deputy that they did not care. Deputy Bandurski spoke with me and left

Conclusion: For past 3 year of working at this shopping ctr, 7 days a week. I understood that every employee at the shopping ctr. appreciated having security close by after closing and while leaving to go to their cars.
This employee had no valid reason to unlock the store 15 minutes after closing time, and come out in the parking lot to confront me in a very rude manner, then go inside and call the Police. She was unreasonable, out of her area of authorityvand clearly overreacted.
No incident report nor any violation has been documented. I believe that due to store employees turn over rate, that the employee just did not know about the security presence or she had never seen one.
Calling the police on me for no reason while I was on duty, possibly deterring Vehicle Burglaries has caused me severe mental anguish, as well as public embarrassment . I am a Retired police officer and a current security supervisor. Subsequently, I am contacting my attorney for possible future Litigation if this situation is not addressed by your corporate.

I WOULD APPRECIATE YOUR PROMPT RESPONSE.

Thank you.
Respectfully:
Cory K. Shamloo
[protected]@gmail.com
[protected]

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2:13 pm EST

Jo-Ann Fabric and Craft Stores customer service and employee treatment

Incident Date: 12/26/2017
Store Address: 10545 S Mall Dr, Baton Rouge, LA 70809
I was standing in line around 11:30 am this morning and witness the most disrespect a manager could have for their employees and other customers. The manager on duty would not help the cashier after repeatedly being asked for assistance. In fact the manager walked off and went to the back of the store. I had already waited in line and the issue the manger decided not to help with only delayed the line from moving forward. This store has a lot of new employees already and help should be available when requested. When hiring new employees you should take the time to properly train them not leave the alone to fend for themselves. To make matters worse the manager never came to help but she called over her mic for someone to go help the cashier. The cashier did her best to explain to the customer that she was sorry but she shouldn't have to do that the manager should have done her job and assisted her. The cashier was so overwhelmed she left the store in tears. Shame on you Joann Fabrics for hiring lazy managers that will not help their employees that are trying to help the customers. I hope you reprimand the manger and not the employee she did her best with out the support of the one person who is supposed to be there for her. Her MANAGER! not other employees barking orders at her. Michael's here I come!

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1:10 pm EST

Jo-Ann Fabric and Craft Stores customer service

On 12/14/17 I went into the Pottstown PA store to pick up a few things. At the register the cashier on duty was very unprofessional. I asked her how much the stem of lowers were that I had picked up and she asked me if I did not see the price when I got it. A little surprised I said no how much is it. She then proceeded to tell me if I had not been on the phone the entire time I was in the store I would know and proceeded to ring up my other items. Due to her insolence. I told her to forget the order I was not getting the items and proceeded to walk away from the counter. Annoyed she gave me a full on rip about how I was a waste of her time and should not come in to the store to waste peoples time. I turned around to answer her and was met with the shopping cart which she pushed into my right leg and began screaming get out. to the point where another associate came over to apologize for the manner in which I was treated. I would like to be contacted about this incident. I will not return to your store or spend another penny online with your company. This is really outrageous display of every customer service is not

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10:59 am EST

Jo-Ann Fabric and Craft Stores customer service

Took my grandson's with me to Joann Fabrics to pick up a few small things. While we were checking out, with no one behind us, my grandson is looking at one of the Christmas items for sale on the counter. It was a head band with Christmas lights on it. He asked if it "lit up". The cashiers response was "You won't find out unless you purchase it."
Okay, I've some bad experiences at this store before, but I could it down to someone having a bad day or maybe a little bit rushed. But I will not overlook this. The response should have been yes or no, not very difficult.
I emailed a complaint to the company and 4 days later I haven't heard anything.
They lost a good customer because I will not set foot in any Joann again.
I think more customer service would be in order.

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6:38 pm EST

Jo-Ann Fabric and Craft Stores appearance of store in maplewood mn

The store in Maplewood MN leaves a lot to be desired. Since it is the only store we have now that Hancock is gone, I don't have a real choice for daily sewing needs. This store is in a continual state of being a mess. Counters of notions are basically empty. The buttons display has more buttons missing then filled. It is understaffed because the isles are full of unpacked merchandise --probably some of the buttons I am looking for. The thread display was basically empty this weekend because there was a sale on thread. It is just depressing to shop there. I was told by one of the employees that the store was suppose to be refreshed. Don't know when this is suppose to happen but hope it is soon. Jo-Anns has got the market now and that is really sad.

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I am a seamstress
, US
Apr 08, 2018 2:57 pm EDT

On the other side of Maplewood Mall is a new Hobby Lobby.
Hobby Lobby offers a "good" selection of fabrics and notions at reasonable prices.
They also often offer a 40% off coupon--off 1 item. (if on sale and the coupon is better, you get the coupon price.)
As a former Hancock Fabrics Manager, I have found Hobby Lobby and shopping on line as my best resource for fabric and notions.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm not sure if there are any near you, but Michaels is very similar to Jo-Ann's. That being said, is it possible they have had recent unexpected staff shortages or turnover?

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