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Jo-Ann Fabric and Craft Stores
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Jo-Ann Fabric and Craft Stores
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1.9 190 Reviews

Jo-Ann Fabric and Craft Stores Complaints Summary

44 Resolved
145 Unresolved
Our verdict: When using services from Jo-Ann Fabric and Craft Stores with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Jo-Ann Fabric and Craft Stores reviews & complaints 190

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10:13 am EDT
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Jo-Ann Fabric and Craft Stores customer service

My younger sister, cousin, and I drove to Jo-Ann fabrics in search of fabric to create hair accessories. We walked inside of the store and my cousin who is a professional clothing designer and student at the Art Institute of Atlanta, spots an attractive sewing machine and blurts out "ooohhh" and readily takes a seat to test out the machine. There were two older women conversing behind the counter cofortably and one of them says, "oh, don't play on the sewing machines!' instead of saying, "Sir may I help you" The sewing machines on display were clearly there to test, they had been obviously set out for that purpose. So feeling low he walked away. I said to him I can't beleive she said that. SO I decide to go back and RESPECTFULLY let her know how my family and I felt as customers about the way she treated us. My exact words "Ma'am, I thought that you displayed very poor customer service when you asked y cousin not to "play" on the sewing machines, he's 25 years old and a professional clothing designer" Immediatley this woman jumps into defense mode and attempts to make an arguement! "How would you like it if a customer..., " She was so explosive with her attitude and body language that it caught me off guard because that was not the attitude I presented her with. She says "Well how were we supposed to know that!" I ask her "EXACTLY! How would you know that? We could've been interested in buying it but you would've never known because you never bothered to acknowledge us as customers and see if we actually needed help or was interested." I told her because she didn't understand where I was coming from that I would just speak with someone else... then she says "My manager is right here beside me" Shaking her neck and rolling her eyes...her attitude was awful and her manager said ABSOLUTLEY NOTHING! I told her, "I am trying to tell you as a customer what I see and felt went wrong and you're getting all boasty with me!? I guess I have to write a letter to corporate then, because I will NEVER shop here again!" NO one has ever been that rude to me EVER as a customer... totally unacceptable

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4:15 am EDT
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Jo-Ann Fabric and Craft Stores return policy

What's up with a return policy that requires you to return the least expensive of two packaged items? I bought two of the exact same items, using JoAnn's store (40% off) coupon for one of them. When I realized that I didn't need one of the items, I tried to return it per their company policy (within the timeframes, with receipt, etc). They would only refund the discounted item siting company policy, despite my polite protests. From now on, purchase such items on two separate transactions so you can return the second without losing the value of the discount. Sure doesn't encourage me to buy one extra item for "just in case" scenerios common to home projects...

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3:46 am EDT
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Jo-Ann Fabric and Craft Stores such a rip off

I went to Joann Fabrics store located in Aurora Colorado near E470. I purchased a clearance item for Tie-dye. I realized that the product does not include the color dye so I went back to exchange to another product. That was about an hour after the purchase. The same store clerk who took my order was still there. When we got to her, she says that clearance product is not refundable. How whould I have supposed to know that the clearance item is not returnable? She said there is a little tiny notice pasted on the counter where you make the payment. The little bitty sheet of paper that is half erased already. Please, you don't expect that each and every consumer reading through all the rules do you? So I said to her why didn't she mention such thing at the check out? I didn't see any signs says that the sales were final for the clearance product next to the items as well. She said the rule is also written on the receipt. But! Don't you get the receipt AFTER you make the payment? What is this? lure someone to buy the stuff that you want to get rid of and hoping that no one ever asks them about the return policy? What a slap in the face. I was trying to argue but the clerk obviosly was not intersted to help me nor did she even try to elevate this to another level. She threw me a card to call for dispute. I called the number, the guy forwarded my complain to the district manager of that store. No calls nothing. This company is such a joke!

Read full review of Jo-Ann Fabric and Craft Stores and 2 comments
Update by Hanni Mom
Jun 02, 2011 4:33 am EDT

Not always, it might be that case at the small retail stores. Also, store such as Tuesday morning clearly states next to the clearance item that the item is sold as is and non refundable. On the other hand, store like Walmart will take back basically anything. I have been to stores where clearance items are clearly marked as non refundable and the clerk always reminds the consumer one more time at check out. Where at the Joann Fabrics, the items were just marked at Clearance and no other warnings were given. I believe I should be able to make purchase and assume that everything is refundable unless stated other wise not vise versa. Thanks for the comment MW.

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joeljill
Defiance, US
Mar 05, 2011 6:46 pm EST

Joanne Fabric store would not accept return of product with receipt and within five days. Product specified for use with natural flowers. It would not absorb any water and broke stems when trying to insert into.
Customer service with Ben was no help at all as he had no idea what the product was. I will never go to their stores again. There are too many other retail stores and on line stores that care about their customers.

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SassyF
Port Orchard, US
Oct 09, 2011 1:10 am EDT
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JoAnn's is a rip off. They have that policy on clearance items, then they put most of the items on "clearance". Also they send out coupons for 40 or 50% off but they don't apply to sale items and then they put practically everything on sale for the duration of the coupon. It's just to get customers in the store.

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7:44 pm EDT
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Jo-Ann Fabric and Craft Stores inept customer servide

I ordered 3 yards of fabric online, because they didn't have it in the store. It took a long time to arrive, and when it did, it was in two pieces! I couldn't use it that way, so I called to return it. They issued a UPS call tag at their expense. So far, so good. I told them I wasn't able to get the unwieldy box to a UPS store, and they said I could schedule a pickup from my home, which I did online. I had to call in a week or so because the credit didn't appear on my credit card, then I got a $9 charge from UPS for the home pickup. It has taken me several calls and emails to try to get the $9 refund for something that was no fault of mine. I'm still waiting. All the calls and emails have been handled by different people, and nobody gets anything accomplished. Worst online ordering experience ever, and I shop online a lot.

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Update by 2thdr
May 17, 2011 7:56 pm EDT

It's on a roll 54" long, so the box was almost 5 feet long, about 10" square, and heavy (upholstery fabric). I'm not young enough or strong enough to get something like that in and out of my car, especially if it's somebody else's mistake.

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11:40 pm EDT
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Jo-Ann Fabric and Craft Stores bad service

Two on-line orders submitted. The first one was 1 yard short of request, and I returned for full credit. The second order was for four different fabrics and it was billed as two orders for twice the shipping charges. It arrived in ONE box and two of the items were not what I ordered.
What bad customer service!

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Joann's Fabric- poor online policy!
, US
Sep 24, 2011 12:49 am EDT

I just placed my first online order and I wish I had found this website first. When I paid with my paypal debit card, red flag said issue with billing address. I checked my paypal account and the funds were taken out already. I returned to my order and there was no confirmation number, in fact it instructed me to pay again. I called customer service and was told they hold the funds for three days then send it back! What? I was told to order again with the correct billing address and more money would be taken out, a double payment. I called paypal and was told the funds went through. They corrected the problem and put the funds back immediately so I could order again. I emailed customer service and received the same explanation. Never have I had an online purchase be treated this way. It's bad business!

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5:41 pm EST
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Jo-Ann Fabric and Craft Stores poor service

The store does not have a sign posted where to find the special order desk. The staff at the special order desk had gruff and sour attitudes from what I observed. My special order had to be taken to the cash register even thought it was already paid for. I still had to wait in line at checkout, a second time. They seemed to be more than happy to waste my time. I then had to watch as the unwrapped fabric slid down the wall onto the dirty floor as the sour and gruff employee walked back to the special order desk. Then the cashier couldn't figure out how to ring it in the system. I will not be going back if I can avoid it.

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j7985
Pittsburgh, US
Mar 05, 2009 10:18 am EST

JoAnn Fabrics is the only large fabric retailer in the Pittsburgh area. I will be ordering as much on-line as possibe from now on. Every time I visit their stores (especially Robinson Twp), the folks that work there are miserable and rude. There's one manager that yells out to customers like a drill sergent. I was there last week trying to return some fabric, and had to stand in line before being told that I had to go to the cutting counter first. When the (only) nice lady at the check-out (I think that she was new) tried to help me, the drill sergent lunged in front of me and asked HER if I had been back to the cutting counter first. I turned to her and told her that she could speak to me directly. Got so frustrated that I took my items for return and went to another location (where the people were just as grumpy). Hancock fabrics, please come back to Pittsburgh!

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jenniB
Fayetteville, US
Mar 28, 2011 6:55 pm EDT

I have found that the customer service at my local store is very poor. Today I had fabric cut that had "sale" on it- at the resgister I asked why it rang up at full price. The sales associate gruffly replied that the sale ended yesterday. This is the last time I will go there since it is not the first time I have encountered less than happy customer service people.

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Tangible22002
New Castle, US
Nov 15, 2009 6:06 pm EST

I was so surprised to read your letter. I too went to the Robinson Location and was treated extremely rudely. I had purchased a Christmas Wreath from a large box . The price was clearly marked with large sign, several, in fact on boxes for $5.99. Of course when it rang up it was $8.99. The cashier acted put out when I questioned the price. After I complained twice she said, well show me. Well I did then much chatter with the manager and she finally changed the price, acting the whole time as if I was a pain you know where. Not one word of appology, just more impatience and rudness.

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Brenda Constantino
Omaha, US
Sep 27, 2009 10:32 am EDT

Here in Omaha, there's a JoAnn Fabrics and a Hancock Fabrics real close to each other on 84th and Center Streets. Which one do people choose the most? Easy! Hancock's! Why? It's simple---The clerks at the JoAnn on 84th Street are rude, dismissive, and if you ask them anything, they act absolutely put upon that you bothered them. For instance, yesterday I asked about a fabric, and the clerk simply walked away. I didn't realize she was showing me where it was, because she said NOTHING. She was angered that I was standing there when she looked back. Where is JoAnn finding all these GRUMPS to hire? I'm in and out of there as fast as I can if I go in at all--If it was a friendler place, people would stay longer, browse more, spend more.Everybody would.

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6:42 pm EST
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Jo-Ann Fabric and Craft Stores price match policy

I will never shop this store again! Rude and incompetent cashier. This store has a sign that they have a "price match pledge". I had a Michael's circular with me which had the same product I was buying at JoAnn's on sale in their store for 1.99. I asked the cashier if they price match and she said yes. I showed her the ad and then she scanned the item. She said she couldn't match the price because the "regular prices" are different. Michaels had a regular price of 3.49 and JoAnn's regular price was 3.29. I said that's ridiculous, everybody has a different regular price. The item I was buying was exactly the same item in the ad. She said that's our policy. Unbelievable! I've never heard of such a thing. I didn't bother wasting any more of my time at this store. There was a line 10 people deep and only 2 cashiers open. I took my ad back from the cashier and left. I'll be buying from Michaels.

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Sassyface
Akron, US
Feb 16, 2011 7:27 pm EST

You are an idiot. It's customers like you that drive young people that work ### retail jobs to drinking heavily.

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5:20 pm EST
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Jo-Ann Fabric and Craft Stores horrible store!

I seldom go to Joann Fabrics, I have never had a "great" experience in any of their Chicago stores- I find other places to buy my fabrics and notions. I am a fashion student, so I sew constantly. I was visiting a friend in madison, Wi and wanted to help her w/ a project. We went to Joann's big store on the westside - and from the minute we got in there it was a hellish experience! They must have just had a district or some kind of manager visit, that's all the employees were concerned about- and it must have been BAD! The managers were standing around talking about the visit and letting HUGE lines form at the counter for fabric cutting- after waiting 30 minutes, we FINALLY got 2 pieces of stuff cut- then went to the check out and long lines again... I complained to the cashier, she just rolled her eyes and said "that's the way it is around her all the time" - and that she was looking for another job! I asked to speak to a manager, but when they radio'd her, she was "too busy" on a phone call- I waited 5 minutes for a differant manager, but nobody ever came. This is the end- I am telling everyone I know to stay out of Joanns-- worst stores ever.

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11:04 pm EST
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Jo-Ann Fabric and Craft Stores refunds

Returned a Dress Form back to store I got it from and after waiting over 10 weeks now I still haven't recieved my Corporate Check. I have called several times and find it strange that it's only a message recording. So I did leave a message. I recieved a message back saying refunds at joann's calling, NO NAME of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at JoAnn fabric and craft store for 20 years now and I am so pissed I still haven't recieved my Corporate Check. I think this store is in hope that I will forget or give up.

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Jo-Ann Fabric and Craft Stores corporate checks

Returned a Dress Form back to store I got it from and after waiting over 10 weeks now I still haven't recieved my Corporate Check. I have called several times and find it strange that it's only a message recording. So I did leave a message. I recieved a message back saying refunds at joann's calling, NO NAME of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at JoAnn fabric and craft store for 20 years now and I am so pissed I still haven't recieved my Corporate Check. I think this store is in hope that I will forget or give up.

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rocklinmom
Roc, US
Dec 03, 2010 2:03 am EST

Same story...still waiting on that 2 week check...

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rocklinmom
Roc, US
Dec 03, 2010 2:03 am EST

I returned an item too and was told that I would be getting a Corporate check in 2 weeks...still waiting and it's over 2 weeks...

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10:35 pm EST
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Jo-Ann Fabric and Craft Stores corporate check refund

Returned a Dress Form back to store I got it from and after waiting over 10 weeks now I still haven't recieved my Corporate Check. I have called several times and find it strange that it's only a message recording. So I did leave a message. I recieved a message back saying refunds at joann's calling, NO NAME of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at JoAnn fabric and craft store for 20 years now and I am so pissed I still haven't recieved my Corporate Check. I think this store is in hope that I will forget or give up.

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Marie Jareth
, US
Jan 10, 2020 2:44 pm EST

Class action lawsuit needed for violations of ftc consumer protection acts and false advertising promotions and deceptive practices

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KIMYATTA PETERSON TAYLOR
Shaker Heights, US
Sep 17, 2014 12:42 pm EDT

MY NAME IS KIM TAYLOR, I DID A RETURN IN YOUR STORE, BACK ON AUGUST 30, 2014., I DIDN'T HAVE A RECEIPT, THE STORE AT GOLDEN GATE GAVE ME A STORE CREIT AND THEN PLACED IT AT A ZERO BALANCE I HAVE CALLED SEVERAL TIMES SINCE NO RETURN CALLS. I FEEL THAT I VERFIED ALL MY INFORMATION OVER THE PHONE TO CORPORATE. I WANT TO HAVE MY CARD # [protected] BACK CREDIT, IN THE AMOUT OF 85.82 IN WHICH WAS GIVEN ON 8-30-14 IN WHICH I HAVE BEEN AWAITING PLEASE CONTACT ME AT [protected].

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rogers-jml
San Pablo, US
Sep 03, 2011 8:48 am EDT

On July 14, 2011, I did a return NO receipt at the El Cerrito, CA store. The original purchase consisted of 4-5 purchases and I couldn't find the receipts.

I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal.

The refund consisted of 32 items and the refund amount equaled $234.26.

I was told by the manager, HILDA, that due to the amount of the refund, they couldn't give me cash or store credit and that it would have to come from corporate.

In addition, the return receipt states, "your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks".

It is the end of August & I still don’t have my refund. I have called corporate SEVEN times. Emailed twice and no response.

I am not going to play nice anymore.

I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit.

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rogers-jml
San Pablo, US
Sep 03, 2011 8:38 am EDT

same problem here. maybe the solution is a class action suit by all of us who have been f'ed over!

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Arlene Davis
Chandler, US
Jan 24, 2011 3:25 am EST

I returned fabric at Joanns Fabric store and was told I would receive refund check in two weeks from the corporate office/ It has been since March 2010 I have not recived that check.It is now Jan. 2011. How can they get by with this?

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Lilia Gutierrez
Chicago, US
Jan 15, 2011 5:02 pm EST

I've been waiting since december last year and nobody in the store knows anything they gime me four diferent phone numbers and always an answering machine who doesn't return my calls whats wrong whit u guys all i'm asking is for MY MONEY to be returned don't hide behind an answering machine you should be more profesional you got paid because we shop in your store

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2:27 pm EDT
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Jo-Ann Fabric and Craft Stores customer service - corporate culture

Returned a dress form back to store i got it from and after waiting over 10 weeks now i still haven't recieved my corporate check. I have called several times and find it strange that it's only a message recording. So i did leave a message. I recieved a message back saying refunds at joann's calling, no name of the girl speaking everytime? What is your name lady and why are you so rude? I been shopping at joann fabric and craft store for 20 years now and i am so pissed i still haven't recieved my corporate check. I think this store is in hope that i will forget or give up.

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Ellen Hess
, US
Mar 07, 2018 5:22 pm EST

Is it your store policy when customer purchased item in one location and return to another location for return or exchange, to just put in a bag and say "let's not make a big deal". My beef is due to this kind of response cheating a customer out of the tax refund from the other store where purchased that was more than location where returned. It is a minor amount thus I did not make a demand to do it as I would hope this is not a store policy for transaction. My opinion is cashier didn't want to be bothered with this or just did not know how to do it the correct process (vote is with this later).

Additionally, in my visits to this store I have not run into reeking body odor as I did this visit. I have a high regard for this store and the others I have dealt with over the past 6 years but, now I may be hesitant to revisit. Please instruct your employees to be attentive to body odors.

Thank you.

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Milsap
, US
Aug 09, 2016 2:45 pm EDT

I just left the Frisco Tx location and I would not advise anyone to shop here. If I could rate this company less then a one I would. My experience with the associate Dee and the manager Laura was the worst experience I have every seen in a store. First the associate Dee was very rude and did not seem very fond of African americans and would not honor the price as stated online when I had just visit a few days before buying the same curtains with no issues. She argued with me for almost 20 minutes on the price of the curtains when I clearly had a ad stating the price and just purchased the exact same ones a few days before. so I asked for a manager and Laura came to assist her and said she would do what it takes to assist which she did not honor. The manager Laura went to the back to see if they had more of the curtains I needed, while the associate Dee was attempting to cut the size I needed. Dee tells me after arguing with me for 20 minutes she did not have enough curtains for the size I needed. The manager comes back from the back of the store and tells me they do not have the curtains I wanted. They did not bother to honor the price nor did they even attempt to sale me a similar pair for the same cost.The manager Laura basically told me oh well we do not have enough of the curtains you like and we are not honoring the price online. I truly feel they do not care about customer service for the blacks.

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biancalopez
, US
Mar 05, 2016 10:29 am EST

Please review your yelp reviews at your Ontario California location. Customer Service is the WORST I have EVER experienced, and I am not the only one who thinks so. (as you can see on yelp) Manager Donna should be terminated with how she treats customers (again numerous complaints about her from numerous people) Along with the majority of your staff there! OR they all need to go to customer service training. I've been going to Joanns for over 8 yrs as I am an avid crafter and grew up wanting to be a fashion designer and even went to school for it. So I have had to buy countless amounts of items. I avoid this store like the plague. Only reason I go is because of convenience when I'm in a hurry. I joined Yelp because of Joanns because I needed to vent and warn others about this establishment. This is the 1st and only company I have ever tried to contact corporate on. It IS THAT BAD. You must do something about this because you are loosing customers everyday specifically for this reason. I have vowed to never go back even if it is more convenient. I'd rather drive an hr away to LA for my fabric unless something is clearly done about this. Please help!

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Yvonne Schlundt
Glenwood Springs, US
Nov 10, 2013 11:17 am EST

Please consider opening a store in Glenwood Springs, Colorado.

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Yvonne Schlundt
Glenwood Springs, US
Nov 10, 2013 11:14 am EST

I live in Glenwood Springs, Colorado. We have no place to buy fabric, yarn or craft items that a store like Joann's could provide. The ladies in my group thought It would be would be wonderful if one of your stores were to open in the space left by the now closed K-Mart in the West Glenwood Springs Mall. The combined population of towns (including Aspen) in the area would certainly qualify for your build quota. This community is certainly a artsy, crafty, sewing and knitting and crocheting area as winters are long. We travel one and a half hours to Grand Junction, weather permitting to shop at Joann's there. Please consider Glenwood Springs for a future location. Sincerely, Yvonne Shlundt

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Gail Sanders
Early, US
Mar 06, 2013 11:30 am EST
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Hi. My name is Gail. This is not a complaint per say but a strong recommendation. I live in a small town in Texas and the closest town that has a Jo-Ann fabric store is an hour or more away from here. The small town has stores that people come to from out of town because there is nothing in those towns. There are a number of people who do quilting and or are wanting to learn how to quilt in this area and surrounding areas but have no where to go. There are places up for sale that would be great for a small store to be. It is at the Brownwood, Texas Commond Square. We would love to have a big Jo-Anns but will settle for a small one, like the one in Fort Pierce, Florida. Please consider coming to our community. I am speaking for a lot of people. My e-mail address is gailsanders1963@yahoo.com. Thank you for considering this.

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Bonnie pritz
Everett, US
Jan 03, 2013 10:59 pm EST
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I was at the Everett, Wa location with my two sons tonight to buy some Christmas decorations and light bulbs. My boys and I looked around for a while and I had some items in my hand to purchase, I send my 16 year old son back to the car to get my phone for me because I wanted my Joann coupons that I receive via email. Then I turned around and walked down a isle thinking that my 5 year old son was behind me, I looked for a second and turn around and realize that my son was not behind me, I circled the isle to come back where I left my boys and I momentarily see the panic on my sons face and he started to sprint behind his brother whom is about to leave the store to get my phone. As I am calling to my little son, I hear the staff member behind the cutting counter yelling at my son-very loudly" stop running in the store, there is NO running". Well, I am right behind my son at this time and my son is white as a ghost and trembling and crying. I say to the staff member-" he was running, cuz he thought that he was lost". The staff member had not an ounce of compassion for my child, he said..well, there IS NO running, that's not a excuse. I was stunned.. I said, excuse me, but he is a little oy and he thought he was lost and he was running after his brother cuz he couldn't see me, you don't have to yell at him. The staff member is actually arguing with me at this point and telling me that he is just trying to keep his costumes safe. What? What about keeping a 5year old safe, I ask? He was very rude, very, very rude and I told him, we'll, I will talk with your manager and see what the protocol on a lost child in the store are. He actually laughs at me and says in a condescending way" I am the manager" and proceeds to laugh with couple of other costumes. Well, I found out that he was the floor manager and I got his name and the name of the Store manager that I will be talking to in the morning. Also looking in to bringing criminal charges against the store and this particular staff member. Beware! Don't lose your child in this fabric store, you will get laughed and yelled at! So, so rude.

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Catherine Schnabel
Raleigh, US
Nov 09, 2012 11:10 am EST
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I realize it costs money to pay employees, but really, so understaffed. I go to the store on Falls of Neuse in Raleigh, NC. I love your store, but the young man working there was supposed to be stocking shelves and he wasn't doing a thing. The young woman I asked was very helpful, but SHE was stocking shelves. Where is management?

Second comment: You sell lots of fleece to make blankets. BUT, the cutting tool ( a skip stitch blade made by Fiskars) is unavailable in your stores. This would be an essential tool for finishing edges on your lovely fleece.

cathyschnabel@gmail.com

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Clmarkh
Manvel, US
Jan 08, 2012 12:25 am EST
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Unacceptable! After reading all these reviews, you would think Corporate would do something! I too have had issues with Jo-Ann Fabric.
Today I wanted to sign up for a basic sewing class along with my daughter. I thought it would be a fun thing to do together. I had been to the store four times prior to this asking questions about the class. The girls there all told me that supplies were included and to wait to sign up for the class until today so I would receive the half price discount.
I work 12 hr shift work, so I forced myself to get up only 4 hours sleep, drive over 30 miles to the store near Bay brook Mall in Webster, Texas, fighting typical Saturday traffic. I finally find a parking space, go inside where the store is extremely busy, see two ladies sitting at a table and ask them where the forms are to sign up for a basic sewing class. The ladies give me the forms and instruct me that I must go through the check out line to pay for the class and register. Fifteen minutes of standing in a checkout line, I finally make it up to the register. The girl looks at my forms and informs me that there are no sewing classes because there is no instructor. What?! Any reason why the ladies giving out the forms couldn't tell me this? The manager is so clueless she simply states that the instructor quit suddenly and can not post a notice without corporates permission. So how long would it take to make that phone call? Or better yet inform the rest of the employees so they can tell you as you walk in? How suddenly did this instructor quit? I was just in Thursday asking about the class and no one said a word about not having an instructor. Did one ever really exist? Come on corporate! Get some managers that can do more than blame you for their ignorance. Is this how you train them?

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Karen Kenney
Chesterfield, US
Jun 15, 2011 4:22 am EDT

I just left my comment. Hope you find it.

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Jo-Ann Fabric and Craft Stores poor poor poor customer service

How do they stay in Business?

Only had half the yardage we needed. Advised us to buy 1/2 in their store and drive 45 minutes to Geneva where they would hold the other half we needed. Did so, drove all the way there and no fabric. Drove back and they wouldn't return the first half w/o the receipt (which was left at home).

Time is money. This store just doesn't get it, or they just don't care about their customer service. If there were other local options we wouldn't even bother with Joannes.

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Update by prd
Aug 27, 2010 9:31 pm EDT

because the first store called and said it was set aside with our name on it. Believe me, we're not in to wasting an hour and a half plus the gas for nothing. No one at either store apologized for the wild goose chase.

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Jo-Ann Fabric and Craft Stores to long to wait for fabric to be cut

I went to the store yesterday got my fabric and they were serving number 50 at the time i got 53 i stood in line waiting for my fabric to be cut the ladies there were chatting with there costumers about random personal stuff before they started cutting during and after. I had a child with me that ran out of patients after 20 mins of waiting in line. It was ridicules it was a good half hour of waiting when i dropped my fabric on their counter and left with out service. This was not the first time this happens. The service there is horrible, plus another time that i went in there the cashier didn't want to take my gift card visa she said they don't except those when i told her that every store takes them she still said not them. Another cashier heard us and came over and told her how to use them... seriously train your workers or put a training sign on them. That same lady asked if i have coupons she i said i left them at home she told me that she will keep my stuff till i go get them from home (i live 20mins) from the store, i told her that's ok i'll use it next time she asked if i was sure.

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Jo-Ann Fabric and Craft Stores discrimanation

I am 63 years old and was hired by JoAnn's Crafts and Fabrics. I am disabled, being a lung cancer survivor. I was put to work in the office. The problem was the store was in the process of setting up for an opening a month away. I thought...well I could do office work. Well when I showed up for work my office job was more than I bargained for. I was assigned the job of lifting office supplies and carrying them from a hallway which was outside the breakroom of the office about 35 feet away from the hallway. There were no shelves in the office yet, so I had to put the supplies on the floor (which meant lifting some heavy items from places near the floor and carrying them 35 feet away to place on the floor in the office area. In doing so I strained so much for two days and felt like I had hurt myself. I realized that I had strained to the point that my bladder, ureatha, and vergina wall fell. I had a gyn exam about 3 weeks before I began working at the store. A couple of weeks after quitting my job I went to see my gyn again because of the discomfort and having problems uranating. Although everything had been normal just a few weeks back, now I had this problem with my bladder, ect, and I have to have surgery. I told the management when working that some items were too heavy for me. I suggested that they use some of the young stockmen to move the heavy items. But they ignored me and didn't seem to care. So after the second day I could not endure any more. Now they say that they are not responsible for my injuries. I feel that they were pushing me so that in fact I would quit ...because of the excessive work. Do I have a lawsuit? If I don't survive after surgery can my family sue? JoAnn's say they are not responsiable and they say I can't prove it was work related.

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Jo-Ann Fabric and Craft Stores rude manager

I called to check the status of my application and was put on hold. The manager named sheila answers with a pissy attitude, "hello? Hello?! Who is this?". I thought it was the lady I was previously conversing with that had put me on hold. I said, with the utmost respect, "you put me on hold" she said no I didn't this is sheila who is this?!"I explained that I was speaking to someone a few moments before about my application status and they put me on hold (Mind you they didn't inform me that the call was being trransferred). She said,"we haven't looked at any applications yet". The reason I almost got upset was because I felt that she was being very disrespectful and unproffessional. Had she simply answered the phone stating who she was and asking how she could help, and given me the same respect I was giving her (Despite the fact that she was rude) that would've been enough for me. You would think I had just cursed her out or something. I was simply seeking employment. This makes me not want to even work there, let alone go to that store anymore.

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m.bud
Saskatoon, CA
Feb 16, 2012 7:08 pm EST

I had a very good experience in Minot, ND and would shop there again. They matched HobbyLobby coupon and even gave me a discount on an item that was already onsale, but the box was a bit shabby. I have noticed, though, that product seems to be getting thinner on the shelf ( at least the stuff I am interested in- crafts/scrapbooking) and often even with a coupon, I don't bother to make a purchase. sad becuase I don't get in to shop at a craft store very often

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stupidpeoplehater
huntsville, US
Nov 02, 2011 3:06 am EDT
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Yeah, I don't hire people who constantly call or come in, I have your application, if I like it, you will be getting an interview.

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Marcelina
Kansas City, US
Sep 08, 2010 3:23 pm EDT

Add Joann's in Independence, Missouri to the Rude Manager list. What a piece of work. Yelling at employees, fighting with employees in front of customers, every day is another opportunity to lie and gossip and stir up trouble among employees, insult customers. She is horrible! Robin is the name and crass is her game.

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once a customer
Carson City, US
Jul 21, 2010 11:25 am EDT

JoAnns what have you become? Put Carson City on the RUDE MANAGER list. This guy tells rude jokes that only he thinks are funny. (Nasty little man) I would post his name if he would wear a name tag?
I love to sew as so do all my friends, who will no longer be the good customers we once were!
I feel sorry for the young girls who work with this guy, he will non stop tease them in front of us as we have to wait for our fabric to be cut!
My group wanted to run out of that place!
Never to return!

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OCD
, US
Jun 18, 2010 2:06 am EDT

I welcome calls because the call lets me know the person is really interested in the position. The person who follows up with me usually gets the position.

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aformerdgstoremgr
savannah, US
Jun 18, 2010 1:43 am EDT

As a former JAS store manager, I am going to tell you a secret about hiring. Those folks that repeatedly call to check the status of their application, during the busiest time of a business day, are just making a name for themselves to NOT BE HIRED. You want to check your status? Wait for them to call you, or even better, drop by with appropriate dress and a winning smile. Calling every day when a store is in its peak hours of business and demanding a status on your application is not only unproffessional, it is downright rude. And I never hire individuals that do this.

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Jo-Ann Fabric and Craft Stores refused to renew my teacher's card

On Tues., Feb. 9, I gathered supplies to decorate my school display board at our Peoria Jo-Ann Fabrics. I presented my 2009/10 IEA Teacher's ID card so I could receive a new discount card. I also brought in our school's tax discount (which the cashier said expired in Jan 2010) sheet dated Jan 2005--the only one, we as faculty at our school, have had to work with. It was a snow day and I reached the school secretary at home and she said that was the only form we had. The school ID was the same.
So, they would not honor that tax exempt, but what was infuriating was they refused to let me renew my teacher's card when I had presented the proper ID. I have been a customer for at least ten years and everytime I had to renew, I had to present our "Active IEA" professional teachers assoc membership card to prove I was a teacher.
That wasn't good enough on Tuesday. I went to a register that was not being used while the employee went back to discuss this. I waited and waited. Finally, she came out and then I believe the manager, and said I could not renew my teacher's card--that I have to have the school tax exempt sheet first with a new date on it. I WANTED TO PURCHASE THE ITEMS WITHOUT THE TAX EXEMPT and just as a teacher and they refused. My items were left in a cart and they said only 24 hrs. hold and I had to provide a new tax exempt sheet. Needless to say, we had another snow day, so that was not possible. The aggravating part was once they said no, the manager walked away and the employee started ringing up the next customer. Kind of left me hanging there. I asked what to do with the cart and she said leave it there. I was pretty much ignored at that point. Depends on who is there as to how you get treated.

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Lorraine5555
Hudson, US
Feb 11, 2010 12:18 pm EST
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Jo-Ann has an email address for comments and concerns about the Teacher Rewards discount card: TeacherRewards@joann.com. You can expect a response within a few days.

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Jo-Ann Fabric and Craft Stores customer service poor

I have a complaint about how a JoAnn's Store manager handles customers. I purchased a set of 'Just Glitter' silver & gold for fabric. The product didn't work. I live in the Olympic National Rainforest 45 mi to nearest town/170 miles to JoAnn's Fabric in Vancouver, WA where I go once a month. 4 weeks later in Vancouver at JoAnn's Fabric I ran in on a rush to return home that night (3 hour drive with storm approaching). I walked in, went to the 'Return Items' line. There were 2 girls behind that counter but one told me to go to the end of the main 30 person checkout line to get a refund because they were busy. Even after hearing that I had to drive 170 miles home with a storm coming up, the manager simply and without any emotion reitterated "it's company policy. You'll have to get in line and wait like everyone else". Everyone else had items to check out not return! So I had to leave angry and without a refund, because I needed to get home before the storm. So either the counter that is designated 'Returns and refunds' should take precedent if a customer comes in with a return - even when there are a lot of people needing to checkout, or the 'Refund and Return's' sign should be removed. The best way the situation could have been resolved and kept everyone happy was if the manager would have complied with my simple customor request that since they were so busy - that perhaps the manager who was just standing around could in deed issue the refund - since there was one fo the registers free behind the Refund and Returns coutner. An all-around negative, unsatisfying experience for me - but since that is the only Jo-Anns in Vancouver, and the one that I can access once a month - I will need to still purchase items from the store. If there were any options, I would never go into another JoAnns Fabric again - simply because of this one manager's uncaring atttitude and actions.

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Skeets
, US
Jan 22, 2010 1:32 pm EST

I don't know when this was you had your trouble with your return but I truly understand how you feel. This has happened to me a few times. There was another time I went in and ask a question and was told I had to stand in line like the rest of the customers and then was directed to the manager, I then went to there useless Manager and believe it or not he directed me to a customer to answer my question so what good is he if he doesn't know anything and just walks around the isles acting like he does.
This was December of 2009

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Jo-Ann Fabric and Craft Stores charged for garbage - literally & bad service all around

Today was one of those days where I needed to get to Joann's early in order to get fabric to finish a project. I should have known it was going to be a bad experience when all 6, yes, the 6 of their shopping carts were being used to hold merchandise waiting to be shelved or stored. Do you know how awkward it is to have to carry 6 bolts of fabric around? Especially when you’re handicapped!

OK, so I get to the cutting table and have to wait 15 minutes to get my fabric cut because only 2 people were working. One was at the register (with quite a line of customers) and the other was shootin’ the breeze with another customer about sewing machines. So, finally when I do get to have my fabric cut I ask for 1/4 yard of each of the fabrics. The employee proceeds to cut ½ yard pieces. I stop her and in mid-cut and tell her “no, I only want 1/4 yard” to which she claims “you told me a ½ yard on each”. OK, whatever... it’s early in the morning. Just give me my 1/4 yards cuts please.

Because I didn’t have a cart, I grabbed one of their handbaskets to put my fabric in and went and got thread which I needed and placed that in the basket also. I then got in line to check out. I placed my basket on the counter which the cashier tipped over on its side to get all the merchandise out. My mistake was to start perusing some magazines they had at the checkout and I didn’t pay too much attention to the check out process. I’m a frequent shopper in this store and know the employees quite well so I didn’t feel I needed to be concerned. I swiped my credit card, grabbed my purchases and left the store.

When I got to my car I rummaged through my little bits of fabric & thread for the receipt so I could put it in my wallet. This way I know where it is for expense purposes. Well to my surprise I found an empty candy wrapper in with my items so I check my receipt and lo and behold I was charged for the wrapper! Evidently it was in the hand basket when I place my fabric in it and I just did not see it. The cashier just assumed that I had eaten the candy and wanted to pay for it. Good grief! I marched back in and explained that I did not eat or purchase any candy and was given a refund for it after I was told “you got charged for it because it was in your basket”. I’m sorry, I didn’t know it was my responsibility to clean out the garbage from your baskets. Next time I’ll know better.

I know these people are minimum wage workers and I really shouldn’t expect too much from them, but really, wouldn’t anybody with half a brain ask about an empty wrapper or container or whatever that they come across in this situation? I guess the cashier figured it didn’t matter who paid for the candy as long as someone did.

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stupidpeoplehater
huntsville, US
Nov 02, 2011 3:02 am EDT
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I find it hard to believe that their were just 6 shopping carts in the entire store.

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kobuu
Leominster, US
May 09, 2010 6:59 am EDT

how about some politeness too? a little of that reflected back makes all the difference. and, btw, there is ALWAYS a manager on duty. i know because i am one. ergo, grab the manager. explain that you are handicapped and cannot carry 6 bolts of fabric (which i find amazing since i'm 28 and 6'5" and have a hard time myself!) and that you would appreciate either an associates help or an empty cart. joann's is very open-door when it comes to guests. if you don't like what the manager has to say, contact the store manager then district manager. use the chain and customer service (just don't ABuse it). it's one thing to POLITELY request some help, its another to steal candy bars.

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at_home
, US
Mar 23, 2010 8:17 pm EDT

Seems you got three comments from three Joann's employees.

- How on earth was the cashier supposed to know it wasn't your candy wrapper? You expect them to read minds? - I certainly would have expected them to ask. Please stop making excuses for bad service.

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FreddyM
Stockton, US
Feb 23, 2010 1:45 pm EST

When I go shopping in stores, I don't hesitate to use their carts or baskets.
When placing my items in them I want nothing more than an empty cart.
Did you take a moment to look? Did you even think that the cashier world
know that you didn't eat the candy before paying? That in itself is a form of theft
and it's a crying shame that you hold a cashier responsible.

If it were your store I'm quite certain you would instruct your employees to charge for
everything in the cart or basket. Re-think what you say, and for heavens sake,
open your mouth when you need help, and small miracles do happen.

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AmandaKiss
Raleigh, US
Dec 31, 2009 4:57 pm EST

I think you're the one who was being rude.

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Jo-Ann Fabric and Craft Stores bait and switch

I ordered fabric from jo - ann via amazon.com and three weeks later, with no contact between then, they cancelled / refunded the fabric and claimed it was "out of stock". Lo and behold, it is in stock, but for a higher price. That is completely illegal, aka bait and switch. I had bought 12 yards of fabric for 1. 99 / yd, and it shows in stock now for 5. 99 / yd. I emailed, called, etc. And was stonewalled at every turn. Amazon is trying to fix it for me, but i have little hope of a good resolution.

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mickay
Hutchinson, US
Feb 10, 2010 9:08 pm EST

Here's something you might want to try is you haven't resolved this already. Find out where the nearest store is to where you live and ask to contact the district manager. Assuming you have a receipt for your purchase, explain your situation to this person and offer to mail them a copy if necessary. I don't have any way of knowing whether they will be able to help or not with something that you bought through a third party like this but the one thing I do know is that most of the district managers I have come across tend to be more customer service minded than the corporate people who are more used to dealing with store associates than customers

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