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1.3 92 Reviews

JJsHouse Complaints Summary

6 Resolved
86 Unresolved
Our verdict: If considering services from JJsHouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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JJsHouse reviews & complaints 92

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6:42 pm EDT
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JJsHouse wedding dress

I ordered a dress on February 18 and received it on March 19, 2018. I ordered the dress exactly as it was pictured in their online catalog. The dress I received did not look like the dress in the picture. Not only was it a different color altogether but it did not fit properly at all. As described by another consumer with a similar issue the dress was baggie in places that it should've been fitted and it was too tight in places in which it should have been ample. I have now sent over eight emails back-and-forth to a post sales team member who continually strings me along and offers me a discount coupon and tells me that I can keep the dress. They have refused to provide me with a return authorization code and a return address. I do not want this dress! I have no intention of wearing this dress, and I want what I am entitled to which is a full refund given that the dress has not been worn and all the original tags are still on. I am beyond frustrated !
I have every intention of filing formal complaints against this company with whatever consumer agencies I can. This is completely unacceptable as a business practice.

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Rachel Schneider
, US
May 26, 2018 5:01 pm EDT

My experience with this company has been terrible! First off me and 4 bridesmaids placed an order through them and followed exact guidelines. We ordered the sizes according to their specifications. Well the dresses all came 2 sizes too large, so I thought no problem we can exchange them, cause we didn’t pay for custom sizing. Well first they refused, but finally agreed. They had me pay to send them back to get a refund so I could turn around and purchase the right sizes. Well the package was returned to me cause it was a false address I guess, so I contacted them about it and they apologized giving me a new address to return them to. Well today I went to ship them back again, and the whole thread of conversation with the new return address just disappeared. I’m still waiting on a response from this company, but would never trust them for any occasion. After all we would’ve never ordered from them if we had known they were this dishonest.

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BTot
, US
May 07, 2018 10:13 pm EDT
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The same thing is happening to me right now! I am in e-mail #6. I fully plan on turning this company into the better business bureau (looked them up and they have a 1.58 stars out of 5). I used to be an investigative reporter so I completely plan on contacting fellow colleagues so we can share with the world how horrible this company is! I paid Extra to have them make this dress with my custom measurements. They say they did but they did not. I even took it to a professional seamstress who measured the dress and compared it to the measurements I gave. They are completely off! I can't even wear the dress jjshouse sent me! It literally falls off my shoulders. Their suggestion? To take it to a tailor and get it taken in! What kind of business are they running? Consumer beware... STAY AWAY FROM PURCHASING ANYTHING FROM JJSHOUSE!

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General Service
, US
Mar 21, 2018 7:34 pm EDT

Hi Anne.

Appreciate hearing your concerns.

JJHouse is a quality manufactor and retailer of women's clothing.
Unfortunately, not all orders are available to be returned.

In order to process a return, a product return request form must be properly filled out and submitted within a seven (7) days upon receipt.

Hopefully this helps.

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8:21 pm EST
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JJsHouse jjshouse

Hi my name is Kathy Graves and my order number is [protected] Prom Dress for my granddaughter and they told me it was $162.00 and they charged my bank $228.57 I feel I was overcharged was supposed to get a 5% discount and a coupon the coupon number is 113750. I feel like this website is a big fraud and I was misinformed about the price. I feel as a consumer I got ripped off, and I would love for you to refund my money because I am not happy with this website. So please send me my money back and I read the other consumer's comments and seems like to me it's all the same thing I'm complaining on. Everybody cannot be wrong so please here's my phone number and I want somebody to get in contact with me as soon as possible. [protected] and I talked to the lady Steph, and she misleads people and that's unfair to your consumers who are trying to buy a dress. I AM MAD AS HELL

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Update by Bigmommy
Feb 21, 2018 8:22 pm EST

Hi my name is Kathy Graves and my order number is [protected] Prom Dress for my granddaughter and they told me it was $162.00 and they charged my bank $228.57 I feel I was overcharged was supposed to get a 5% discount and a coupon the coupon number is 113750. I feel like this website is a big fraud and I was misinformed about the price. I feel as a consumer I got ripped off, and I would love for you to refund my money because I am not happy with this website. So please send me my money back and I read the other consumer's comments and seems like to me it's all the same thing I'm complaining on. Everybody cannot be wrong so please here's my phone number and I want somebody to get in contact with me as soon as possible. [protected] and I talked to the lady Steph, and she misleads people and that's unfair to your consumers who are trying to buy a dress. I AM MAD AS HELL

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10:23 pm EST
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JJsHouse dress

I ordered a custom sized dress for my daughter's wedding on March 17 and it looks nothing like the picture you display on your site . Not only that but it is too big and too long and it was a special order. Can your people not read sizes that are submitted to you properly. I have already submitted several bad reviews to several web sites letting other people know not to order from your company. You have false advertising for sure. I am requesting a full refund to be credited to my Visa credit card ASAP.
Thank You.

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5:27 pm EST
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JJsHouse order # [protected]

The dress I ordered is wrong size so I would like to send it back and have my account credited.so please tell me how to send it back.im so sad because I have my sons wedding in 23 days and now have no dress for it .so I must have money back for another dress.please help me to solve this problem as fast as you can. I need to know we're to send it back.

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Update by Maddy Mattocks's
Feb 01, 2018 9:37 am EST

If it is not the right dress I would like to have my money back. I'm not happy with it at all it is not what it looked like in The photo. Now I would like my money back thank you.if this is how you do business then I will never do business again with this company and I Wil tell all my Friends that you are not a trusting company to order from

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Norma Charnley
, GB
Jul 27, 2018 6:30 pm EDT

Im still waiting for my outfit ordered 12th july £184 taken out of my bank so where is my outfit 3/6days they said for delivery wont be buying anything else this company is a disgrace

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Shaun R.
, US
Feb 01, 2018 7:35 pm EST

You responded, "If it is not the right dress I would like to have my money back. I'm not happy with it at all it is not what it looked like in The photo. Now I would like my money back thank you.if this is how you do business then I will never do business again with this company and I Wil tell all my Friends that you are not a trusting company to order from"

Hi Maddy.

Appreciated reading your response. Was the dress that was sent not the one ordered? Were the measurements not as the measurements you specified?

Please let us know.

M
Author of the review
M
Maddy Mattocks's
, US
Feb 01, 2018 8:13 pm EST
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Replying to comment of Shaun R.

Its not at all what I expected.it don't look good on me at all.so please just take it back and credit my account.

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Shaun R.
, US
Feb 01, 2018 10:19 pm EST

Hi Maddy.

As all of the dresses are hand sewn and customized, the finished gown may vary by approximately one inch in either direction of the supplied measurements. To ensure the dress fits you perfectly, the taylors have reserved additional material within the seams to allow for minor modifications.

Customizing a dress does not allow for simple returns or exchanges, but does allow for these simple alterations for your particular body type. It is why it's recommended you immediately contact a taylor within your area. What may not appear as what you expected can be changed very easily through a few simple alterations.

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Shaun R.
, US
Jan 31, 2018 10:39 pm EST

Hi Maddy.

According to their website, dresses which do not for but are in accordance with the measurements you ordered, are not able typ be returned.

Have you checked with a local taylor for alterations?

ComplaintsBoard
M
8:08 pm EST

JJsHouse no refunds on products

This is the WORST experience I've ever had purchasing a dress. I ordered a dress and received something that was way too small. Silly me-- I decided to try again and reorder in a larger size but of course, the same thing happened again. The company is offering me a measly 10 percent refund (which is a joke) and I'm being cornered into keeping dresses that I can't do anything with. DO NOT ORDER FROM THEM!

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5:42 am EST

JJsHouse scammers

Not sure who to blame, but I received a wedding dress bigger than the one I ordered initially. Needless to say, I ordered the dress using their sizing charts and I am aware of my real size without any exaggerations or understatements.
There was nothing else to do. I needed to exchange it or to just ship it back because you know, a wedding dress should be worn just once, and why did I need the one that didn't even fit? I emailed them, they said they needed pictures of my dress and where exactly it didn't fit. I attached the photos and asked about the return procedure. However, my email was never answered.
I sent multiple requests, but nothing had changed. It's a reason for me to say that these people are scammers

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7:18 am EDT

JJsHouse wedding dress unsuitable/no return policy

I purchased a dress from JJ's House and realized the moment I put it on that it was not the design for me. Having limited time I contacted the company via email as per their return policy.

They insisted on a photo of me in the dress. It made me look heavier than I am and was not the right style. I needed to return it and possibly purchase a different style.

Since the issues were not "their fault" their words, they offered me a 20% off coupon for my NEXT PURCHASE and told me to use the dress for another occasion?

yeah, that's what they told me. How many companies do this? If I went to a store and tried on a dress and it was unflattering then I would return it to the rack. This is NOT POSSIBLE with this company

I would HIGHLY recommend going elsewhere

I included the dress I had hanging in my closet that I ended up using. It was a dress from Ross that was modified for the wedding. I didn't think I would look good in a mermaid style dress however, as you can see from the photos that is was a better choice. Had I been given a choice I would have exchanged for a different dress for a different occasion but THAT was not a choice given to me.

Bobi Beverly

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3:48 am EDT

JJsHouse fraud

Buyers, beware. They don't accept returns and you will be left with the wrong items.
They do no returns and no refunds.
Even though they have very understandable policies on the website, anyone would get the point. But it's not written absolutely anywhere that the actual return is impossible in principle. I tried to return several items that didn't fit me and they had a cheap quality. I realized that I would be too embarrassed to wear them, I thought I would ship them back, at my expense, but ok. However, they refused to accept the items and send them to me.
Now I'm out of money with awful items...

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7:18 pm EDT

JJsHouse dress

This dress is not suitable for my wedding. It fits nowhere except for the length. My seamstress measured the dress waist and bust and re -checked my measurements and told me the waist was 2 inches smaller and the bust smaller. She said the shoulders were sticking at over an inch on each side and the sleeves we're puffy and short.
She said she'd have to dissemble the whole thing and wasn't sure what kind of seam she'd have left to work with after she took apart the Cumberband at the waist . She says she'd have to charge $150 and can't assure me of the outcome.
Your offer of 15 percent would hardly cover the cost of the alterations.
I think in all fairness you should take the dress back and remake it for a smaller person.
I assure you it was not made to fit me. I can buy a size 8 to fit perfectly off the rack. I do not have an odd shaped body as depicted in the pictures I sent.
Ticket ID [protected]

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9:01 am EDT

JJsHouse custom made dress

BUYER BEWARE!
I ordered a custom made dress from this company in July of 2017 for a cruise in August. When it arrived, the top portion of the dress was way too large. I could not keep the dress up on my shoulders even with tape. Due to the time constraint, I took the dress to a local seamstress to see if it could be altered. She looked at the measurements I provided JJ's House and concluded that the dress was made several inches too large and that it could not be altered without ruining the dress. The sleeves had intricate beading that she said would be ruined. She refused to touch it and said she would basically have to remake the whole dress costing me a lot of money. I tried another seamstress and got the same response. Neither would touch the dress. I notified JJ's House and sent an email with pictures as requested. I received a follow up email instructing me that they would be willing to give me a 15% refund to accommodate me taking the dress to a tailor to have it fixed. I asked if they even read my first email. If they did, they would know I already took it to two reputable samstresses with the same result. So I re-explained to them what both seamstresses said and that the dresses measurements in the bust were several inches off and reminded them I sent pictures to prove it was way too large. I got back a duplicate email of their first one offering me 15% off and telling me to take it to a tailor. I again emailed them stating that this was unsatisfactory as I could not get a local seamstress to fix the dress because they would ruin the sleeves trying to fix it. It only needed fixed due to their mistake because the measurements were more than an inch off. I then asked if anyone is actually reading my emails as they are not answering me and instead are sending me duplicate form emails. I have heard nothing but crickets from JJ's House ever since I sent that email. I have sent them several emails with no response. So now, I am out a lot of money and I am stuck with a worthless dress. At this point, their customer service is non-existent and I believe I was purposefully ignored with hopes I would just go away. Sorry about their luck. I may not be able to get a response or refund but I can make sure that others know about their shady business practices and poor customer service. I don't want anyone else to go through this especially as this site sells wedding gowns. BUYER BEWARE

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11:17 am EDT

JJsHouse delivery, customer service, refund

My 18 year old daughter spent £90 of her own money (she's a full time uni student) on a bridesmaid dress that NEVER arrived. When she emailed to complain and ask for a refund she was told that she HAD received the dress and was then blocked from sending any further messages! I'm absolutely disgusted! This is the second time we have been stung in as many months as my mum bought her mother of the bride dress from the sister company of JJSHouse, if I had of known this I would never have let my daughter buy a dress from here!

My daughter deserves a full refund for the dress she didn't recieve. She's very upset as she starts uni quite a way from home on Monday and this has just taken the biscuit!

Never never will I ever let anyone I know order from here or your ister company again!

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10:30 am EDT

JJsHouse bridesmaids dress

I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a refund and return it. They kept insisting that I take a discount and buy something else from them. Are they stupid? Why would I buy again from them? I have asked repeatedly for a full refund and they continue to try to give me a discount coupon. Horrible customer service. Do not buy from them.

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12:34 am EDT
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JJsHouse poor fitting of garment

4th August 2017 I received my 2 dresses as ordered, sizes S ([protected]) and M ([protected])
M size fits well but Small size is to big with length down to my Feet should be midi length
In photo on site, dress looks to be soft with movement but this dress is stiff and feels terrible. I would like to know how to return and get a refund for the S size [protected].
My phone no. is Mobile [protected] order no. is [protected] order date 18/07/2017
My email is janice.[protected]@bigpond.com
Regards Janice Mcleish

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3:33 am EDT
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JJsHouse cloth (the fabric is not satin and the lining is twisted /poor quality products

Good morning,
I am writing to you with a request!
Two weeks ago I received two of the dresses I ordered through your web site one of the dresses was for me and I'm pleased with the order but the second dress was for my daughter.

Trumpet/Mermaid Scoop Neck Sweep Train jersey Evening Dress ([protected]) Red colour - 106.10 euros.
1. The material (fabric) from which the dress is made is not what looks on the picture, we thought the dress was made of satin and for our great disappointment this is LYCRA - WHAT means -JERSEY
Which is suitable for the production of sportswear such as Fitness wedges or pants for cycling - DEFINITLY NOT FOR EVENING DRESS
2. In addition, the lining of the dress is improperly attached and stays twisted when my daughter puts it on.

I would like from you 100 % refund the amount .

I ask how to proceed

I'm waiting for your quick comment

Thanks

Nadia Vulova Nuza

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1:14 pm EDT
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JJsHouse product and service

I ordered my wedding dress and I will dress is beautiful except dress have a stitching defect.I shared the pics and they said some time it might not be as perfect as expected so we ll give you 10% refund...
What I am gonna do with 10% refund... I have to buy another dress and already spend US$188.98. Do not shop from here ... as they said it might not be and you will have to wear a defective dress ...
I am still waiting for the response and full refund... I will update if they will resolve my issue.
Customer service is very poor take so much time to respond..I do not like the company and never coming back

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7:39 pm EDT
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JJsHouse dresses/clothing

I ordered three dresses for my son's wedding and weekend affairs.
They did not fit, in spite of measurements. The quality looked like the cheapest fabric (not chiffon and satin) as advertised, more similar to toilet paper. One of the dresses was the wrong color. I received a run-around and wasted hours sending emails back and forth with NO resolution other than offering me a coupon or possible a small refund which wouldn't even cover the postage I paid to return the items to China.

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4:27 am EDT

JJsHouse I would never recommend jjshouse to anyone

I bought a dress from JJsHouse website and it didn’t fit. When I contacted them and asked about replacement I was shocked to get “NO” as an answer. Their rep in the message said that their store didn’t provide refunds or replacements and suggested me to sell or donate the dress. I got angry mostly because of her nasty attitude and ridiculous recommendations. When I told her that I want to speak with someone from the management regarding her attitude she stopped replying.
Beware guys! If anything happens to your order you will not be able to get a refund, so I really don’t know if it’s really worth taking the risk. I would never recommend JJsHouse to anyone.

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7:31 am EDT
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JJsHouse not providing refund despite dresses not being the ordered colour

Unless your order fits and looks perfect, their customer service is ridiculous, offering no real help or compensation. After advice from the online support team, I ordered fabric swatches to choose a colour (in chiffon as I was told they do not make samples in the tulle, but it would be the closest colour match). When my 3 dresses arrived ($600), the colour was nothing like the samples. Very yellow and more mustardy than champagne. Next to my wedding dress, the colour (which was not what we ordered) looked horrible. I requested an exchange offering to order three new dresses. We ordered standard sizes, not customized, so this should not have been a problem. Their response was that due to my swatches not being the right material ( which was not my fault), I had not right to exchange or refund and all they could do was offer 10% my next order. What the hell am I supposed to do with that? As if I would order from a company so unreliable again. There is no way my bridesmaid dresses can wear those dresses! Two months out from my wedding and I have now had to by three more dresses from a more reliable service.

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6:57 am EST

JJsHouse dirty wedding dress

I have purchased a wedding dress from JJ's House online store and it was lovely, I really liked the dress, but there was a huge yellow stain on the bottom. I made a picture and sent it to JJ's House and asked for a replacement but they said that they were not able to help me.
They said that was not their responsibility and when they shipped the dress there was nothing wrong with it.
I tried to get rid of the stain myself but that was impossible. I tried all the possible ways and nothing worked! These people ruined my wedding! And I had to waste even more money on another dress. Horrible!

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8:23 am EST

JJsHouse mother of the bride dress/would not accept return

On 12/14/16 I ordered a dress through jjshouse & received it on december 27, 2016. Read their return policy which states if you want to return it must be within 7 days of the receipt and you must contact them to obtain a return order form. Contacted them the next day, 12/28/16 and have been given nothing but the run around each time i've emailed them. They will give me 10% of the cost and I can keep the dress, they will give me 30% and I can purchase yet another dress, etc. The last thing I want is another dress from this incompetent company. The dress I received was in terrible shape, not the right color and the bra implants in the dress come underneath my chin, lying on my collar bone. How is someone to wear a dress like that ? I am out over $100.00 ! I am returning the dress and contacting my credit card company to try to recover the loss. My recommendation to anyone looking at this company, stop immediately and do not buy anything from them !

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