Jiwar Al Marjan / Delay in delivery & employee behavior
our shipment no is [protected] it is in MAKKAH From 27.06.015.On 27.6 at 1.34pm call received from mob.no.[protected] we didn't answer.At 1.42pm we called & told the receiver we got call from your no.He said iam from DHL.We told him when you will deliver our shipment he said i don't know & disconnect the line.Then we called two times he made busy line.After few mints we called again then after hello he give mob.to other person.That person Starts speaking very rudely.We told him we need document that is v. argent for us he said today not possible today is half day .We told him it is very argent for us he said he did not care.we told him we will make complaint about this he said go a head i will not care.We received another call at 2.42pm from same no.He told us delivery not possible today.we told him we will collect from your office he said office is closed tomorrow you will get it.At 2.47 pm we Received another call from same no.This person said what is the problem i told him again same thing.He said your Add.is wrong.we told him i will tell you again add.& your delivery person he knows last time he deliver us shipment from china.he said today not possible tomorrow you will get.We told him we will pickup from your office he said office closed & starts speaking in bad way.We have many customers we told him if like this service & behaves from DHL employees we have to stop business with DHL.I made request with person please send tomorrow early before Govt.offices closed we have to submit Document in Jeddah customs.He said he will see.Today no call received from DHL. More then 6 times we called & didn't get proper answer every time they put mob.on hold some time more then 7 mints.Last answer we got when it will deliver to you we do not know.Until now we did not received.we called to call center Damam they said you will get by tomorrow.Very quick & Good service from DHL. Very good employees Behavior also Now our top management decided to not use DHL any more & aske to our all Exporters from INDIA & China & from Hong Kong do not send us any shipment thu DHL.We experienced this kind of service first time. Companies are success with employees behaves.