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Jimmy Choo / boots

United States

I ordered the Jimmy Choo Blyss Flat boots online.
After wearing them a few times the zipper pull fell off.
I contacted Jimmy Choo customer service and they said send $ 26 for the repair.
Since these were brand new boot only worn a few times I thought that was ridiculous.
I told them this was unacceptable and that they should standard behind their product, the boots should last for more than a few wears,
They emailed me again " regrettably, this is our final decision.
I'm still fighting to get a new zipper pull .
I will never purchase from this company again .

Ma
Oct 23, 2018

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