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This is an absolutely terrible company
This is an absolutely terrible company. Since signing up I have had nothing but problems, just like everybody else. This company considers their services a "membership" therefore they will not refund you even if you do not want any jewelry for the month after they have charged you. If you want to discontinue your membership or halt payments, there is no way to do so online, you must call in and wait for approximately 5-10 minutes to reach a customer service representative (if you're lucky enough to have someone answer the phone). In fact, their website saves your credit card information and continues charging you every month without any forewarning. I have also been charged several $1 fees without forewarning and for no apparent reason. On top of it all the quality of the jewelry is no where near the $29.99 price mark. I sincerely hope this operations is shut down before it takes any more money from unknowing customers.
Save yourself and never join them
This is the absolute worst business ever. Stay away!
I ordered a piece of jewelry for a friend's birthday, and it came in a really nice box, so i was excited about that. Here birthday is coming up so I'll see then how the jewelry is. Then came the surprise.
I got charged on 8/11 for the piece of jewelry I bought.
Then, got charged on 9/6 and 9/7 their monthly 29.99 fee (I didn't even buy anything)
So, I called them and emailed them about it, asking to be taken off of their plan and that I was no longer interested, and they took those two charges off, but then charged me on 9/8 for 29.99!
So, I called them back today (9/12) to see why I had an additional credit card charge, and guess what, no record of that charge even so they asked me to send them my credit card number (the entire number) as well as my credit card statement, since that was the only way they could "determine if charges were made".. I'm sorry, but you must have a pretty fly by night company to not even have a RECORD of charging your customers and be unable to find out where the charges came from!
Save yourself and NEVER JOIN THEM!
You have to read the terms of service of the site carefully (the link is at the bottom), there is a phone number to call to cancel your membership. "You may cancel your membership at any time by calling [protected]".
I do feel they could make the terms much clearer in their "how it works" section or when you sign up. For me, I never received my first order. The USPS tracking stated it left the sorting facility on another island (I live on Maui and everything gets sorted in Honolulu before it's sent out to the other islands). I wrote to them that I never received and couldn't see the tracking since I had already cancelled my membership (due to I didn't really anything they had for sale the following month). They wrote to me, gave me the tracking number and the status and said "I hope they can find your package!". This was 3 weeks after it left the sorting facility. Seriously? Obviously the package is lost and you're going to wish me luck? I just wrote to them they need to refund me and follow up on their own damn package. If I don't hear back from them in a few days, I'm doing a chargeback on my card.
Overpriced costume jewelry
Overpriced costume jewelry. My necklace was green within 2 months of light wear, go to Target for something better and less expensive. Charges even though you skipped the month. Zero customer service.
I was charged despite skipping the month. It's been almost two weeks since that charge and I am still not refunded. I will wait another week before I file a complaint with the Better Business Bureau and a fraudulent claims charge with my bank. On its facebook website, there are customer complaints of being charged despite having canceled their accounts. This is exactly what I feared. Even though I canceled my account, the representative said that the credit card information would still stay in their system, and she told me there was no way of removing it. Finally, while some pieces are good, others are not worth the $30.
Lowest quality jewelery
I found the concept of JewelMint to be fun but upon receiving the jewelry, I was so disappointed with the quality. I could honestly go to Claire’s and get something nicer for less than $10. The second item I got from the site was literally something I wouldn’t even give my 12 year old niece to wear. It looked like a ring from a gumball machine.
Hello,
I am very sorry to hear that you were dissatisfied with the quality of your JewelMint pieces. We take pride in the unique, celebrity-curated pieces that we sell, but if the piece did not meet your expectations you can always contact customer care at [protected] or customercare@jewelmint.com and one our agents would be happy to email you a prepaid return label. Please feel free to contact us with any other questions or concerns! Have a great day!
Sincerely,
BeachMint Support
Overview of JewelMint complaint handling
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JewelMint contacts
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JewelMint phone numbers+1 (888) 258-3339+1 (888) 258-3339Click up if you have successfully reached JewelMint by calling +1 (888) 258-3339 phone number 0 0 users reported that they have successfully reached JewelMint by calling +1 (888) 258-3339 phone number Click up if you have UNsuccessfully reached JewelMint by calling +1 (888) 258-3339 phone number 0 0 users reported that they have UNsuccessfully reached JewelMint by calling +1 (888) 258-3339 phone number
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JewelMint emailscustomercare@jewelmint.com100%Confidence score: 100%Support
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JewelMint address1223 Wilshire Blvd. #C, Santa Monica, California, CA90403-5400, United States
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JewelMint social media
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Hello,
I am sorry to hear that you had a negative experience and were surprised that Jewelmint is a monthly membership! I understand that sometimes our disclaimers can get overlooked, however Jewelmint has multiples places where we try to communicate our membership to our customers. It is explained in a paragraph disclaimer at checkout, on your confirmation email after your first purchase, our promotional emails as well as our FAQs, Terms of Service and How it works page. Please feel free to contact us with any other questions or concerns at [protected], customercare@jewelmint.com or live chat with us! Have a great day!
Sincerely,
BeachMint Support