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Jewel-Osco Customer Service Phone, Email, Contacts

Jewel-Osco
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1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 488

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Newest Jewel-Osco reviews & complaints

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9:32 pm EDT
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Jewel-Osco cookies n cream parfait

I'm really 😠 mad an upset that jewel in waukegan on greenbay rode is selling what's called a cookies n cream parfait in bakery section which I thought has chocolate pudding in instead it's chocolate frosting an so thick an rich you can't enjoy it! I paid $3.00 dollars for a cup of thick chocolate frosting so much I could frost a whole cake my craving for chocolate was ruined an now afraid to buy anything else from bakery there also saw strawberry cake for $14.99 with 2 old dark not fresh strawberries on it like about to mold soon thanks jewel I'm done

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7:19 pm EDT

Jewel-Osco sexual harassment

I was shopping at the jewel osco in lockport illinois earlier today. An employee named phill kept staring at my 16 year old daughter, finally comes up to her and says "if you need help with anything during the store hours or after hours let me know sweetie" he then winked at my daughter and touched her back. I went straight to the service desk to complain and they said hes our store director. Ill never step foot in there again and hes lucky my husband wasnt there at the time.

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3:38 pm EDT
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Jewel-Osco financial services

I'm a frequent customer of the jewel/osco located at: 7500 s. Stoney island, chicago, ill. One of the many services previously offered was the Ability to use money gram/Western Union to load pre-paid credit cards... I am the parent of two college students and i use this service to advance cash to them on a regular basis at my local jewels.. I am disabled this is the most convenient way to perform this task...i was in the store to do this transaction 6/27/17 Thursday when i was informed it could no longer make deposits to these cards unless i had there actual card in my possession, which i do not have which is why i purchased these cards because it's a reasonable way to send cash to my children..I have never been asked by anyobe in any establishment to produce the card to make a deposit because that is not the credit cards policy. I want to Know why your policy has changed, as well as is this a national decision vs a local decision? Either way it feels very discriminatory and an unnecessary precaution considering all the safeguards in place to protect the consumers that utilize this service...I am hoping that Me bringing this inconvenience for the community you attention, willl make you rethink the true pro and cons to this new policy the biggest pro being the satisfaction of many loyal consumers in my community...
Thank you in advance,
Jewels loyal customer
Renetta strong

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1:03 pm EDT
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Jewel-Osco rotisserie chicken salad

I asked the deli person...how fresh is it. Could not tell me. Said it had no date written on it. Says it has a 4 day shelf life but she nor her boss in the deli counter could say when it came in or when they should replace it.
June 29th 12:30 pm at Mundelein Jewel on Maple avenue.

the deli lady told me it comes in pre-done in a package. The week before I did buy it and the deli person said they would make a fresh batch from the rotisserie chicken in the store. It was great.

Someone was incorrect. Even the Deli Manager knew nothing about freshness of the product and did not seem to care that my question could not be answered. I left the store and went to shop at one of your competitors. Too bad since that store is near my home. If this is the attitude and was correct information, I am concerned that outdated products are being sold. This may be a health issue.
Allen Weintraub
[protected]@aol.com

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9:42 am EDT
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Jewel-Osco did not receive discount on blackberries

Hello,

I bought 3, 6 oz, packs of blackberries last night, 6/29/17, because sign above them said they were on sale for $0.87/ea. When I reviewed the receipt at home, I was charged $3.99/ea. I have attached pdf of receipt.

Can I please have a refund? I have not opened blackberries and will gladly return them to the store. This was an unfortunate incident and have never had problem at this store before. Always great customer service and great products.

Thanks,

Name Andrew Delheimer
Email [protected]@gmail.com
Mobile MyMixx Phone Number [protected]

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10:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jewel-Osco osco pharmacy

I've had several unfortunate mishaps with the Pharmacist (Gary) An extremely crabby man and difficult to deal with especially when he is in a mood which is quite often.
The Osco tech (Jackie) who I too have had unprofessional runs in with several times. Jackie lacks any type of decent customer service skills. Her personality becomes juvenile and cocky like a fresh kid in H.S when she is challenged. This is very unappealing and uncomfortable for your customers. Is this what you want representing your stores?

EX: Attempting to get the correct information on a prescription and given wrong information twice, and then told by Gary he is too busy to deal with this issue. Really? Unacceptable!

EX:2 Four people working behind the counter and there is a line of 5 customers and not one employee walks to the register to assist/ ring up. No, they make us wait for over 10-15 plus minutes.

If I wanted this type of service I would go back to the Wal*Mart Pharmacy.

This is on you Osco Drug.

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Update by Marilyn M.
Jul 04, 2017 11:04 am EDT

This is a Hacked profile and review, I have asked the Complaint Board to remove all, and they refuse to pull as requested this fake/hacked profile and review. Read a ton of reviews via this The Complaint Board site with all negative feedback with dangerous consequences with their customer service, Please beware of this site. > Complaint Board. Has many many fraudulent criminal eliminates. Research yourself.
*Has been reported to the FBI, etc.

Complaint Board- I know this comment update won't be published. But that's okay. You have been reported to many government agencies, etc. Have fun with that.

Shame on you!

Resolved

This is a Hacked profile and Review. I have asked the Complaint Board to remove the (Review and profile)- and they refuse to pull as requested. See a copy & past at the end of this post. ~Read a ton of reviews via this The Complaint Board site via the Worldwide Web with "all" negative feedback along with dangerous consequences with their customer service staff along with the owner of this CompliantBoard.com site. Please beware!!! Complaint Board.- has many many fraudulent illegal criminals eliminates. Research yourself. ComplaintBoard.com has been reported to the FBI, Illinois Attorney General, The Better Business Burea, Federal Trade Commission, The Interner Crime Center (IC3), USA.gov and carbon copied to The New York Times, Washington Post, The Chicago Tribune, along with the Huffington Post. *Not just by me, but by others. *Complaint Board> This comment most likely won't be published since you are cowards. But that's okay. This has been duly noted and reported. **Copy & paste>>> "Hello, Unfortunately, we do not remove complaints. We can offer you to mark it as "Resolved" and add a comment stating that the problem has been solved." -The Complaint Board. What a shady shyster sad little site.

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9:57 pm EDT
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Jewel-Osco black food products

Stores located on the list below do not order Aunt Bessie's or Moo & Oink frozen not counting other products that are suppose to be purchased at
Jewels and ask in the store of which I was told they don't order certain products.

Stores that do not order or sell items listed in your sell paper:
Canal
Brickyard
Irving Park

Would you please explain the problem.

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11:59 pm EDT

Jewel-Osco jewel osco 60626 experience

In this video I have documented my recent experience at Jewel Osco of Chicago. I was publicly humiliated by the cashier and bag lady. I have attached a detailed video explaining the incident. I was verbally attacked by the cashier and bag lady as well as a few on-looking customers. The way I was treated was totally unprofessional and unacceptable..

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3:51 am EDT
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Jewel-Osco rude employees

The jewel on archer in garfield ridge is open 24 hours but none of the registers are open unless you ask. I do my shopping late at night because thats when i have time. I always ask for a regular lane because i buy a lot ... like $300-$400 a few times a week but tonight the girl was nowhere to be found the lines were around the corner and i started putting my groceries up in front of a manager who watched and said nothing. The girl who i have had problems with before comes running out shaking her finger at me telling me i have to move all my groceries including 9 cases of pop to register 2 instead of 1. I left i dont like being ignored yelled at and treated like garbage. The man buffing the floor also blocked the aisle i was in 3 times and left the machine there to talk to the lady washing the floor and i had to move it myself.

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1:29 pm EDT
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Jewel-Osco poor customer service

I was at the jewel at 159th and central in Oak Forest Illinois and had a horrible experience. I went to go buy two 12 packs of pop and did t want the third. It would go to waste and I am not into wasting food. Then when I left I never got my 100 in cash back. I had to go back in, I am glad I noticed before I got home. I know people make mistakes and I am not mad about that but really upset with the lack of caring. They were so focused on the pop and telling me that all other stores have that policy that they blew off the fact that I never got my 100 dollars back and were like sorry about the money. I did get it back but it took more time. I think I will find somewhere else to shop. I would rather drive the extra 10 minutes to go to Mariano's where I am treated with respect. I probably would have bought the three 12 packs but not after being treated that way/. I would rather give my money to a store that has good customer service. I know this will probably fall into dead ears but I am very upset. I am just so upset because I like shopping at jewel. I will admit I did swear a little but 100 dollars is a lot of money and I got little sympathy from them. Again it's not the cashiers fault...everyone makes mistakes, it was the way it was dealt with in the managers end. If I ever go to another one again it will not be the one in Oak Forest. The manager was like "what else do you want me to do?" I think the thing that should have been said was that what can we do to make you happy instead of saying all other stores have the same policy. So he was pushing me to go to a different store (he mentioned food for less) so I guess that where I will go from now on. I hope that I hear back about this issue.

Thank you,
Krista Sparrow
[protected]
[protected]@gmail.com

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9:05 pm EDT
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Jewel-Osco taco dip

We are disappointed in the taco dip we purchased today. It was expensive and not made correctly. The refried beans, cream cheese and beef dip were missing; we only had cheese, olives, scallions, and tomatoes. Please see attached photos of product and receipt. I would like to receive a refund or the correct product. How can I get this issue resolved? Thanks.

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2:05 pm EDT

Jewel-Osco pharmacy

I have been going to the Jewel Osco on Addison and Kedzie. I get my medication from this branch for the past 7 years. . However when I speak to an employee a certain Allison who is a bigot and racist, because of my accent starts to become rude on the phone. I spoke to her today about a mistake on one of my prescription that I picked up two weeks ago and they did not give me enough tablet. They only gave me 30 tablets instead of 90 because I have to take this tablet 3 times a day. This lady answered then told me it was not ready and yells stating do you want it to be ready now. I was at work and cannot really argue with her over the phone. Told me supervisor will speak with me, she placed on hold for a long time. Pharmacist Lori came on the phone and she cannot see my file for May and promised to call me back and was asking her how do I file a complaint. She kept avoiding answering my question. Two hours later I have not heard from Osco Drug. Corp[orate should be looking at these people that works for them at this Addison Kedzie branch because they soon lose their customers because of their being rude and incompetence in treating their customers.

Eric Calungcagin

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12:10 am EDT

Jewel-Osco your bags and cashier

I shop at your 87th ridgeland location for two years now. Lately I been traveling extra five mins and shopping at petes. I got tired of bringing my grocery in my house and I end up picking my groceries from the floor cause your bags always breaks. I even ask to double bag and still the same problem. I am tired of such unfriendly cashier and baggers. I say thank you to the baggers completely ignored. Your cashier roll there eyes at you if you ask question. The only nice experience I had is with the lady behind the butcher counter she always helps me and extremely friendly. I use to shop so much by you guys she even asked me where have I been. I told her I been going to petes. The same thing happen today had to pick my groceries off the floor I will take 1000 groceries budget that I spend a month and go to petes. Thought you should know with all the competition u guys need to raise the bar or you will keep loosing customers

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2:56 pm EDT
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Jewel-Osco bakery department

Jewel in Merrionette Park, IL.
I have been ordering cookie cakes for all of my events from this Jewel for over a year since I moved here. I went into the Jewel today, June 4th, 2017 at approximately 12:30-1:30pm. The young lady with black hair behind the counter was very rude and had an attitude after my 3 year old daughter & I told her what she wanted decorated on her cookie cake. This young lady tells me they don't decorate cookie cakes like this. I then explained to her that I have been ordering cookie cakes from this Jewel for over a year and it was NEVER a problem previously. I just ordered the last two in Feb and Mar for my other daughters birthdays. I asked for a very simple request of a cookie cake with purple frosting and a black dog on it... as my 3 year old daughter requested for her birthday... and this lady told me if they don't have a picture of it in the bakery they cannot draw it. I have never heard anything more ridiculous in my life. For my other daughters cakes they always just googled images as a reference. It is a shame because I never had anything bad to say about this Jewel until now. I make a special trip to this one every time I need Jewel. I have one closer2 blocks from me but I always drive miles for this one. I will never do that again. I will never order anything for my special events from here ever again. I have never seen such ignorance toward a 3 year old requesting a simple cookie cake. This Jewel should be embarrassed. You will never get my business again and that is very disappointing because I enjoy shopping there and I enjoy ordering my cakes and trays for special events. Because of 1 girl in the bakery who was ignorant I will not spend a dime here again. My poor 3 year old daughter who was very much looking forward to this trip today to order her cake now has nothing for her birthday on Tuesday, June 6th. I am very disappointed.

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6:45 pm EDT

Jewel-Osco disappointing experience

Hello,

I would first like to say that my family and I have been shopping at Jewel-Osco for multiple years now, we have benefited from the convenience and I would like to thank you for that. However, my recent experiences have tainted my view of the company. For example, on this past Sunday (May 28th, 2017) I was doing my weekly grocery run, as I entered my Jewel-Osco located at 2031 Main St, Wheaton, IL 60187, and I was greeted with a half-powered store. Although it was a nuisance, the problem was in the lack of service the customers received. Without any announcements, I had to figure out the problem for myself. I was taken back when other customers walked in and asked an employee if the store was open, the employee rudely dismissed the customer with a simple answer of "Yes", when a much more complex answer should have been given. I understand that it was out of the employee's control, and they were just as frustrated, but they should have communicated clearly and politely to the customers as half the store was not in service and in the dark. As if this was not a headache of an experience, as I was checking out my food began to pile up and I noticed that the bagger left my station unannounced, and I had to bag all of my groceries. I know this was a one time event, but the company has been losing what makes it the store I once knew it to be. I hope that this story will not only help the service at my local Jewel-Osco but many others.

Thank you,

Kelly Strieker

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5:06 pm EDT

Jewel-Osco service

Almost 90 percent of the time I go to the Frankfort Jewel on Route 30 and Lagrange Road, I have to bag my own groceries. You should be embarrassed that there are never enough baggers and I am doing their job. I am not sure if Jewel doesn't want to spend the money or what the issue is. Time is everything these days and I am not going to wait while the cashier is trying to help me bag. This is the only store I have EVER had to bag my own groceries. Yesterday, it was a busy holiday and there was one bagger for 5 lanes. Then other people in my line commented this happens all the time. I just want to make you aware of why you are losing customers.

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9:13 am EDT
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Jewel-Osco signage

I spoke to Patrick at the 75th and Stony Island store regarding the"cheep" chicken. He politely informed me that it was a corporate sponsored play on words. If this the case, cheep should be in quotation marks as not to have the store manager seeming unaware of grammar and speeling. It also presents a poor corporate Image. Perhaps the PR team and be a little more visually creative in order to convey the humor.

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2:05 pm EDT
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Jewel-Osco having a hard time with check debits and attitude this happen a lot racial profiling and just notice sometime a problen even when buying items

My location is wicker park I got a very bad feeling jewel osco watch alot 1341 n pqulina 5/24/2017 cashier gave me a hard time about bags 7 cent when the bag wasn't no good I ask for another one and almost got into it with the women over hear several conversation I don't know anyone who work there and would hear my name being used like I have a job there, cashier johnnie name was on ther receipt but this was a old er blk women as soon as I use my credit card I felt something just drop right through me and conversation going on I notice it because iwasn't in chicago and just got back on so this was very noticeable

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Update by 7737348723
May 25, 2017 2:06 pm EDT

jewel osco 1341 n paulina cashier johnnie 05/24/2017 complain just didn't think service was safety

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11:11 am EDT
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Jewel-Osco purchased chicken caesar salad in deli dept and lettuce had a clump of dirt on it.

May 24, 2017
I purchased a chicken ceasar salad in deli dept before heading to work, so I could have it for lunch. I opened the salad and when I took the pack of croutons out It was a piece of lettuce with a big clump of dirt attached. I was very disguised, because this was not the first time that I had an encounter with buying food that was not prepared sufficient to being sold to the public, as I have health issues and eating some with that magnitude of dirt could have caused other problems. I was not able to eat because that was the only lunch I had and I had to wait a time before I got food. I like shopping at jewel foods but I do not at all appreciate the slackness that's put into making sure the consumers are safe eating products that are prepared through your company or vendors.

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Update by elonda
May 25, 2017 11:13 am EDT

I have know update as of now

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8:32 am EDT

Jewel-Osco jack fruit

I bought a jack fruit at the gurnee, grand avenue location on sunday may 21 morning. I paid around $ 10.00 for it (It was on the smaller size and the cost was 77 cents per pound)
It got rotten very quickly (On monday itself and I had to throw it out. Unfortunately I could not return it to the store as I live in wilmette and I had also thrown out my receipt - I have never had to return any item to jewel osco before so I normally do not keep the receipts.
I am hoping for either a store credit or refund

Pearl d' silva
1500 sheridan road, unit 9j
Wilmette il 60091

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Update by storefront
May 25, 2017 8:33 am EDT

rotten jack fruit

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Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Contact Jewel-Osco customer service

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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