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Jewel-Osco Customer Service Phone, Email, Contacts

Jewel-Osco
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1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 488

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2:02 pm EST

Jewel-Osco why are you open during this crazy bad weather???

Wondering why Jewel - Osco would remain open regular business hours during the crazy weather days we are having?

Are you employees not that valuable to you?

Do you really think people will be out riding around to come to your stores?

I understand the public needs to be able to get somethings but to stay open late at night makes no sense to me.

Would you want to get into a frozen car and drive home? I think not.

The day money becomes more important than your employees is a sad day.

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8:47 pm EST

Jewel-Osco parking lot

I went to the Jewel in Franklin Park as I usually do after work. Upon arrival I noticed that the parking lot was an absolute mess do to the prior snow fall. I realize it snowed 12 hours earlier, but there was obviously no attempt to remove the snow. The worst part of the lot was the handicap spots. They had at least 5" of slushy type snow in the designated spots. This is not the first time I've seen the lot like this and its seems like it becoming a serious safety issue. I have video if want to see it.

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8:33 am EST

Jewel-Osco store 4060 register light

At store number 4060 in Burbank, Illinois, the light for express register 9 does not work. It hasn't been working for months. I'm told that it's not the light bulb; it's a wiring problem or something. Either way, I have complained to the manager, but nothing was done. Their solution is to turn on the light for the next register, but that creates confusion for customers, and frustration for cashiers.

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6:26 am EST
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Jewel-Osco unusually low amount of carts in the store

Jewel - Osco / 87 W. 87th Street, Chgo., IL 60620 Very disappointed with the level of service you provide to our Black Community. First of all when you enter the store, there are no carts available. When complaints are directed to the front desk, I am told "we don't have enough carts because they were stolen" This was over a year ago, yet you have not replenished the store with atleast the theft deterrent carts. The shelves are poorly stocked and you seldom have the items listed in your weekly sales paper.

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7:38 pm EST
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Jewel-Osco a bakery pumpkin pie

On January 20, 2019, time 17:28 I walked into Jewel Osco at Howard & Clark in Chicago Illinois and purchase a punkin pie and some other food product that I also have submitted a photo scanned of the receipt and a piece of glass discovered while I was eating it, and do not know how of it was in to item.

Store number 3538 address 1763 West Howard, Chicago, IL 60626

I am very disappointed regarding the baker department and now I am concerned about health worried that I may suffer a internal injury.

I hope that this matter is taken seriously. my phone number is [protected] and I used my bank card in making the purchased, I shop at this location for 20 years and never experience anything like this when it was Dominick

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8:14 pm EST
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Jewel-Osco bakery

I was at the Jewel-Osco in Munster IN earlier looking for a birthday cake. I found one and I had ask the woman working in the bakery if they were able to write a name on the cake and she said yes! We gave her the name to write and she had took the cake. A minute later she gave us the cake and it looked so sloppy! I wouldn't have mind if she didn't know how to do it but to say yes and give it to me looking the way it did was unacceptable. I took it anyway because I had already paid for it and it was the last one. I also had a birthday party waiting for me. Just wish the service was better!

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James K Jenks III
, US
Jan 31, 2019 5:07 pm EST

That is obviously sloppy and unacceptable.

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4:24 am EST
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Jewel-Osco chocolate fufge froating recipe online

I am very much interested in the chocolate fudge frosting recipe that is posted online, yet the recipe is incomplete! The posting goes from listing the ingredients to starting the directions by stating...

Set aside.

Gradually beat in cocoa mixture...

I really need this recipe and it's of no use the way it's listed! 😩 Would someone PLEASE correct the online info to include the entire recipe?!

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10:48 am EST

Jewel-Osco website

About two months ago, weekly ads format changed. Practically impossible to view. I give up. I'll make my weekly shopping list from other store sale ads, which are also online and easier to navigate. After 60 years of Jewel shopping, I'm done. Website WAS easy to use. Now ads appear all smashed together, and I have to scroll up down and sideways to view a whole page. If I move ads to iBooks, they often are blacked out.
I'm done. Too bad. Been Osco prescription customer for 40 years, I'd consider changing that too. Poo on Jewel Osco.

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1:25 am EST

Jewel-Osco korean style bbq glazed beef and pork meatballs product [protected]

I ate these meatballs sold by the jewel at 4734 cumberland in chicago, chewing along bit down on a bone fragment that cracked my tooth exposing the nerve and had to b removed by the oral surgeon otherwise risking infection and emailed the company telling them what happened and all they did was send back a form email saying "we sorry and apologize but we have state of the art quality control" and blew if off, they pass it on to their insurance company travelors who tell me im being disrespecfull, disrespectfull how? I buy the food jewel sells crack my tooth on it and im being disrespectfull? I guess it okay for jewel to do business with a company that does damage to customers and thats okay with jewel.

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8:19 pm EST

Jewel-Osco service!!!

Store #187. My cashier Nikkel was very unpleasant today as I was checking out. She seem to have a major attitude this evening! (January 3rd 2019 @ 8pm) IM VERY IRRITATED how the customer workers are at this particular Jewel! The plaza area is loosing Target, Marshals & Burlington! Why? Poor performance stores and customer service! I know African Americans that will not shop here because of the NEGATIVE atmosphere here at this Jewel! Please help correct the customer service so we won't loose another store in OUR community!

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7:54 pm EST

Jewel-Osco production of soup

I dont appreciate the subject line stating that i am complaining . as if i an a child being told were i went wee wee. lol. seriouly change that, it makes it sound like i am at fault for talking and makes me mad. Anyway, i went to your store and complained about the soup . I was told it was always that dry and clumpy. I told the associate, " so if i took pictures of this and sent it to corporate, they would agree with you and say the soup is fine." She agreed. So i took pictures. Would you like to see?

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9:00 pm EST

Jewel-Osco baby formula

My local Jewel here in Chicago Illinois on Foster and Harlem four five different times in the last month I've been there to buy my baby's formula sometimes in an emergency and everytime nobody in the store has a key we can't get access to it so I can't feed my baby because nobody can hold onto a key I get a different story every time I go there that this manager has it this manager has it or or he lost it or we only have these many copies and nobody knows where they are the fact that they have the formula locked up they should have the key on hand at all times

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1:17 pm EST

Jewel-Osco customer service / bad ham

OK let me start we are shopping and your Asko sometimes four times a week we've been going there over 20 some years the same drawer in Franklin Park OK how are you see everybody's pretty friendly the ladies that are at customer service through either stressed out because you're always mean that Messerli mean to just not nice Perry on the other hand is a very nice solve my problem is I had bought black forest ham at the price of almost $10 a pound we got it home we didn't eat it when I see the second day we decided to have a sandwich my sister and I to see how it tasted funky it just didn't taste right so being that it's him we don't need it so we decide To bring back mind you it ewas t two sandwiches short so when I brought it back she says "you ate some out of it so she didn't give me my full price back but the thing is I'm going out date was December 8 expiration date was December 8 and she says oh no that's not supposed to be like that so instead of embarrassing me in front of everybody and saying that we ate some of it without letting hurt me tell her that yet we threw the meat sandwiches awake they were bad she gave me her and told her just give me a store credit but I just need you to know she was not the most pleasant person and I really don't want to start shopping elsewhere my name is Pamela Marinelli my phone number is [protected] I need my email is [protected]@hotmail.com

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Update by Pamela Marinelli
Dec 17, 2018 1:18 pm EST

Please make sure anybody in customer service needs to be friendly I was not rude in anyway

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2:41 pm EST

Jewel-Osco employment

I recently had resigned my position at the Romeoville store to get a new part time job, put my two weeks notice in and everything, and now that Im graduating High School (early graduation for accelerated students), my availability opened up. I went and re-submitted an application there and the front end Manager claims she never got my 2 weeks notice, and that I just walked off the job, and she is using that to keep me from coming back as a worker. Now normally it wouldn't be a big deal, but since Jewel Osco is an "Equal employment opportunity" store, AND the big yellow "We're Hiring" signs out front, made me question why they won't accept me back as a worker, despite everyone else saying I was one of the hardest working people there. Me and my family are also loyal customers and everyone knows us well, so I dont see why this is an issue.

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12:34 pm EST

Jewel-Osco front end manager

I'm a cashier at Jewel Osco on webber road in romeoville my manger tapped me with his fingers 3 times after not giving me a break for 4 hours and 45 mins while I was talking to a costumer he said in my ear loudly what are u doing so I replied get out of my face he yelled excuse me excuse me once again in my ear then said u don't talk to me that way ik u wouldn't talk to the other mangers that so why u talking to me like that he went and got the manger Nd that was the end of the incident

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8:58 pm EST

Jewel-Osco the use of w.i. c coupons

On Dec 3, 2018, at 7:42 p.m. I went into the Jewel's located at 2031 N Main St. in Wheaton, Il to purchase 3 quarts of milk and two cans of apple juice using WIC coupons. I have purchased these items before at this location just a few weeks ago. when tried to use these coupons today the cashier by the name of Barbara said that she wasn't sure if I could use the coupon because it said 1% or skim milk and all the store had was 2% milk. So she called over a lady whom I am assuming was the nighttime customer service supervisor and she explained to her about the milk and the supervisor had a real nasty attitude and told me "I couldn't get the milk because it was 2%" and I explained to her that I came in there before an I got the 2%milk and she said" well too bad because it states skim milk or 1%" and I told her that there was none in the quart size and she said " there was nothing that she could do and she could not give it to me because the system would not let her" and I know that she was lying because it went through just a few weeks ago and she didn't even try. She talked to me like I was a child and I felt that it was because I am black. She didn't try to accommodate me in any type of way and then she walked away and did not apologize. I felt very disrespected in front of the rest of the people in line behind me. Sorry that I didn't get the supervisors name but I am quite sure you can find out. Something needs to be done about the use of WIC coupons and how people are treated using them.

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6:55 pm EST
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Jewel-Osco crab legs / rain check

On 11/'1 /18 There was a one day sale on crab legs .I have been to several jewel within my 30cday period. one in Tinley park. Chicago heights and South holland on 11/30/18 still no crab legs. My rain check that was for 30 days I went to Jewel in South holland IL on 12 /1/18 because my rain check expired after 12/1 the store only gave me a rain check for one week when Jewel rain checks are for 30 days. I have truly been giving the run around and inconveniece with this rain check situation!

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11:48 am EST

Jewel-Osco poor customer service

I have been shopping here for over 8 years and the customer service has gone down. The worst experiences I have had lately happened at the deli and the seafood sections. The employees are constantly on their phones. I also notice employees taking merchandise behind the deli counter. There will be 5 people waiting to be served and the employees walk away into the cooler. I have taken my business elsewhere. It is such a shame when such a good store hires poor employees that ruin it for everyone.

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4:11 pm EST
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Jewel-Osco jewelosco.com/survey

Where is the survey? I have a receipt that says to punch in a survey code. You are not valueing my feedback. I made a purchase at the Jewel in Des Plaines Illinois located at 819 S. Elmhurst Road in November of 2018. The receipt says, "How was your shopping Experience? We value your experience. Enter to win a $100.00 gift card. Go to www.Jewelosco.com/survey

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11:58 am EST

Jewel-Osco sausage

Why in hell would you put corn syrup in sausage? I do not eat sugar or corn syrup of any form but those naturally in fruits. You make it so I can't buy your sausage by putting that poison in it. Meat doesn't need sweetener so I'm not sure why in hell you'd think this would sell more meat. If you stopped jamming unnatural crap in your food, you might sell more of it.

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Carolina Moon
, US
Jan 06, 2019 1:11 am EST

B careful folks when u buy korean style bbq glazed beef and pork meatballs from the jewel on cumberland has bone fragments in it that will crack your teeth, i know cause the bone fragments cracked my tooth exposing the nerve and had to b pulled by oral surgeon, who after seeing my routine xrays two months b4 eating these meatballs sold by jewel and the company says oh were sorry and we aopologize but we have state of the art quality control, so we are not responsible for the damage to your tooth, and this is okay with jewel to sell products from this company that causes dental damage to the customer and this is okay with doesntjewel? and their insurance company travelors says " we are sorry but were not responsible" so i guess its my fault for buying this proiduct from jewel and its okay because jewel doesnt care what damage its products cuase o to the customer, do u jewel?

Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Contact Jewel-Osco customer service

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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