Menu
Jewel-Osco Customer Service Phone, Email, Contacts

Jewel-Osco
reviews & complaints

www.jewelosco.com
www.jewelosco.com

Learn how the rating is calculated

1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Jewel-Osco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Jewel-Osco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Jewel-Osco reviews & complaints 488

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Jewel-Osco reviews & complaints

ComplaintsBoard
A
9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco corporate

The lady I talked to, unfortunately I don't remember her name, was extremely rude. I called because I had one question about 401k services and she was very short and rude with the information and actually hung up on me while I was in the middle of thanking her. What wonderful customer service skills that lady had, I certainly hope she doesn't talk to all customers that way!

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
T
5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco store manager called police department

I went to my local Jewel-Osco at 140 W Lake St, Addison, IL and paid with a debit card even reviewed my ID because I purchased some liquior.

The store manager Paul Betthauser at this location contacted the Addison police stating Monday Jan 22 me and my father robbed someone.

On monday Jan. 22 I didn't shop at this location and I did not rob anyone. If you know me and my dad this is extremely unlike our character.

I just got out of a interrogation for something I didn't commit. The Addison department called me a liar despite me telling the truth and contiously stated I committed a crime that I did not do.

When does racial profiling end? It's 2018. Not all African Americans are the same. Not African Americans are criminals.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
A
11:20 pm EST

Jewel-Osco pharmacy

I usually go to this location in Westmont for the pharmacy because I have had so many issues with the Walgreens across the street. Normally this jewel is on top of things. My dad has a very serious illness that requires medication we called it in at 7pm they told us over the phone that it would be ready at 9pm no problem, yet when I went to go pick up the script at 10:20pm at the drive up window and the pharmacist said he was the only one working and it wasn't ready and that thier were a lot of people ahead of me. I simply asked if it would be ready within the hour and I got attitude back saying he didn't know that thier is so many other scripts ahead of me. So I waited in the cold car for 45 minutes. I went back to the drive thru and it's still not ready.
I understand that it's a busy pharmacy. Well then why is only one person working? They really need to adjust thier scheduling. I have worked retail for over 15 years, if it is busy you schedule more than one person. It's not rocket science.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
M
12:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco managers customer service

Today in calling your Jewel location at 11:50 I experience lack of customer service. I am a non for profit organization that operates in the Bolingbrook community, Single Mother's Of Culture nfp. I called trying to get clarification of the procedure for non f or profit organizations to be allowed solicitation in front of your store in Bolingbrook IL . The so called manager was very rude in telling me to go to another store along with telling me how busy she was, when in fact I patronize the community of Bolingbrook along with living in the community. She hung up and then when I called back a second time to ask for the district manager she put me on hold and then hung up. I spoke with the so called district manage Jim Panack, smh shaking my head he did not seem a bit concerned. Did not ask me my name, other than telling me what me writing a letter will do, smh

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
K
12:26 pm EST

Jewel-Osco live lobsters

I am not vegan or vegetarian. I do, however, find live lobsters at Jewel quite offensive. Lobsters have an extensive central nervous system. They feel pain and discomfort. They require extremely clean water and food, which you may or may not provide them.

I hate seeing their claws bound and not in their natural environment. Do you have no empathy for animals? This is animal abuse. The majority of my friends agree. I love the taste of lobster, but refuse to eat these poor creatures on display and the way they are treated.

I will continue my campaign to make Jewel a more humane company. Please expect to see more from me until something is done.

Thank you,

Karen Ramsey
[protected]

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
P
10:54 pm EST

Jewel-Osco check out policy

I was at Jewel in Woodstock on 12/23/17 and made a purchase of $250. $50 was for gift cards and $200 in groceries. I had a $25 Jewel gift card and was informed I could not use it with this transaction because I bought gift cards. I understand not purchasing gift cards with a gift card but I was $200 over the gift cards . I think this is poor policy and was very upset leaving the store.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
S
11:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco bakery department/birthday cake

I ordered a cake from the Oak Park Jewel Bakery on Madison for my daughter's 4th birthday party that was taking place on the 24th of December. The cake was to be ready at 20 but I received a call at 8am on Sunday saying they lost the receipt and the cake hadn't been made yet it was paid for in full. I went through hell with them only to receive a bad cake with my daughter's name spelled wrong. I spoke with the manager over the bakery named Linda who told me that she would refund half of my money (still not fair) and to speak with the customer service desk manager Lori and my money would be refunded. Unfortunately the cake was paid for with an EBT card (something I had never done) and I was told that I needed to bring the card. Unfortunately it was a gift from my sister that she paid for the cake and I had no access to it. I told the manager that I wasn't told over the phone that the card would be needed and that I couldn't make it back to the store today because I was in the middle of throwing a party for a 4 year old and preparing for the holiday. I also work 7 days a week in corporate for a hospital and part time in customer service as a teller at a financial institution. I can't make it there anytime soon. The nastiness in her voice as if I had done something to her when I had been put through hell was uncalled for! I got the cake Home and noticed that the frosting was cracking and melted on top of my daughter's name spelled wrong. The cake order was also under someone else's name and they couldn't find it when I got there. The cake should've been free for this. I usually go to the jewel on Roosevelt but since I recently purchased a home in the Oak Park area I decided to try the Oak Park location for the first time. Absolutely the worst experience ever! I will be sure to let all of my neighbors, family and friends not to visit this location. This is by far the worst cake I've ever had and the worst experience. Something needs to be done about the nasty workers and the horrible customer service

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
N
1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco service

Dear Sir/Maam, my name is Fernando Brown. Yesterday, December 20, 2017, at approximately 10am. I visited your store in Oak Park, on Madison & Gunderson. I have been shopping at your store some 13yrs and only recently have experienced some very adverse, hurtful and alarming circumstances.
After I paid for my items and was steps from the exit, the security guard ran towards me from my rear, and ripped my ice cream from my hands at the same time screaming in my face where was my receipt and also attempting to arrest/ detain me! Within seconds, the cashier appeared and ask, incredulously, "what are you doing, he just paid for that?" In addition, the receipt was was left in slot and at that time your employee realized Fernando Brown is not a shop lifter.— Need I tell You how many of my community members thought they were viewing a shoplifter—Or maybe we can talk about how when the police arrived, they twisted the incident and were on the verge of arresting me... I just wanted 3boxes of Dove Ice Cream & 1box of Luigi Frozen Ice...that's all. Fernando Brown 4310 W Jackson Blvd Chicago, Illinois 60624—[protected].

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
C
12:20 pm EST

Jewel-Osco charges and refund

On thursday 12/15/2017 arround 21:40 pm, I made purchase including strawberry cake. Mistakenly was charged for 24 cakes. I did not want ti complete transaction but was encouraged by Tommy that money will get back right away to my card. As of today 12/18/2017 I am short over $341.00 and behind few bills and it is holiday season. On Saturday Dave- one of the managers told me it will be back by today, but today Allen - store manager said it should be back Wednesday. This is ridiculous and I am going to let world know. I am being humiliated and I am short money for gifts and family.

Read full review of Jewel-Osco
View 0 more photos
Hide full review
ComplaintsBoard
S
4:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco new pharmacy app

I was told to download the new pharmacy app when I picked up my Rx today and thought great Walgreens has had this for years. My Osco pharmacy is in Crystal Lake IL and I have had several problems with this pharmacy. They are always way too busy and never have the Rx ready onTime. I saw that they offered an app for text updates and went right to the App Store to install. When I attempted to open it just kept spinning never connected. What a disappointment. Finally up to dat but a non working app

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
I
8:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco pricing

On several occasions I shopped at Jewel and I see one price on a big pile of items. Then I go to the cashier to find out it is actually a totally different price. I was told the sign got misplaced. Well at the end of the working day all you see is a big number for the price, especially if it right over your item you don't really read the description. It is super frustrating every time that somehow the sign is not there for the real price or it hot misplaced.
I am not going to jewel any more. You do your budget by the tme you get ro the cashier and imagine my frustration when you are told a different price.
Thanks. That is unacceptable every day I shop at Jewel and this is enough.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
C
4:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco sensational seafood salad, club original crackers and the snack artist sunflower seeds

Chevarrie Roberts
December 7, 2017
Purchased at 7:30am

My name is Chevarrie Roberts I'm a devoted customer of Jewels I literally come to purchase my breakfast and lunch at least 3xtime out of the week . My contact information is [protected] email address chevarrie.[protected]@gmail.com

Today has been a nightmare lunch was ridiculous. The Seafood taste like it has been out since yesterday, the crackers were extremely stale & the sunflower seeds were stale as well. Horrible. I don't have the food to attached didn't know I had to provide this information I disposal of each item. Food is most definitely to high to throw away.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
N
8:47 pm EST

Jewel-Osco pharmacist

There are certain some amazing pharmacist and then there are those that are making alot of us switch to Walgreens. By hurassing and judging, most won't go in for to be criticized . It is hard enough to take certain medications but last time a checked how is that a woman such a pharmacist can make that judgment?! And actually be okay with heeled knowing shes not a good person. You don't jusge, and also being a pharmacisr it isn't your job to point out flaws or belittle.or spread personal information or make a scene? Because of what you flagged or your fault . Maybe treated people respectfully no would be so scared to hear and some most hatr you. My you don't know or have damn clue what anyone has been through, so don't shame people. Obv.rhey are prescribed it for a reason - I'm a doctor and I get ashamed rgy time even told I took two pills in my mouth and the three in Butt - excuse me? Disrectful jusr because I have a hard couple years which doesn't you. I made it through more school than you have however maybe I am proud of what I have been through its hell, you know because you shared my rape story thanks though! As the world not mean enough? You clarify me as an addict. Tell how does thing word .Take me an addict ? Bc for fours now I go there and no siddneky your crazy and mean and those certain other people such the younger generation MAYBE they won't be able to handle your bullying your bs your judgment . It's all over you say it just at know that your jotnonkyme but what person, what would tonyiurselr if that young girl went that day and bc of your words did something? A S I said I am stronger than you obv. Bc i dint judge in think ur good? Honestly I feel confident that you shouldn't be in any thing do to health. Because you effect so many people by ur attitude and who gives you that right but I vet ( oh I know bc my patients older adults ? You do not hqref you want - you forgot I can see the database but I didn't that so syou pread my peeeonal history? Ye ryou forgot I'm a neuro surgeon is my specialty atleast I have faith and I have heart and I don't judge . Just because I grt certain prescriptions filled does not make w weak look in mirror. Your the face that's going to change normal someones day, pray you contain ur thought on us WEAK sad addicts ( oh wait rape victims which you assume ) you don't ever speak to ME or anyone thst way. We wonder what happened to you? Tpnmk so mean and belittle rape victims because we're all so messed up right .. oh Lord I forgot your god Right! Wrong
Don't judge for shame imdont want to clean up YOUR messes form these little fields that thinking about killing themselves because you judged me the person ubdknt know I get r patients - and guess what
They are ashamed I ask why bc of you . You kjownwho you are. Not just rape age perhaps don't Assssume I won't tell tell another parent there kid was bullied and also was bullied by the pharmacy - YOU. I was protecting you. But Now you crossed a line YOU changed that families life forever and I couldn't save her. She did in such horrible way. Did mention anything to her? I will make you always member that girl. She was 16 years man!

Wake up! Your a busy and just bc you fill scripts don't judge ur worse off. Your sad . Pathetic

I'll be praying. You. I pray you find somfething aith god make sure you can still see the good in. People. Maybe ten quit

Read full review of Jewel-Osco and 1 comment
Hide full review
1 comment
Add a comment
A
A
AmyBaz
, US
Jan 11, 2018 10:45 pm EST

What, I can't even understand what this person is saying. Every other word is not spelled correctly, and the grammar. I was interested in reading your complaint but I can't even understand it. I think you should try to repost to get your message across.

ComplaintsBoard
D
5:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco ignorant discipline to an employee on the sales floor

I was shopping, in the afternoon, during the week before Thanksgiving, when I heard yelling in an aisle. I proceeded to check it out and noticed a young lady getting yelled at, by what I appeared to be a manager. I thought the words he used were ignorant, rude and by any means shouldn't have been done on the sales floor. I went to the service desk to ask for the manager, so it was brought to their attention. I was surprised to find out that the manager who was called to help me, was indeed the person I saw yelling just earlier. In order to avoid a confrontation I just told him my question was answered before he arrived. I said thanks anyway and left the store.
I have worked a lot with managers and was one myself, for a period of time. I don't know how a "people person" could get away with speaking to an employee out in the open like that. Discipline needs to be done in an office, behind a closed door. I'm really now comfortable shopping here due to what I witnesses. I believe I will pass it on to my friends to. No one should have to deal with disciplinary action. It's not proper and should have been done in private.
I didn't get a name, but the manager was a Caucasian Male in his 40's, about 6ft tall if not taller, and medium build.

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
D
7:29 pm EST

Jewel-Osco service

I went to the jewel in Merrionette Park and was gathering items for my thanksgiving dinner. I was looking for a pack of those small white and red plastic turkey Thermometers . I found two separate employees who told me to check isle 4. I still didn't see them and asked another employee who said he'd check with the mgr. he returned promptly and said isle 14 by the stuffing. I searched there for several minutes when I decided I'd had enough and went to the checkout lane. I asked the cashier if they could just send someone to get it because by that time I had wasted about half hour looking. They said the mgr went to go find it. Someone finally returned and said - ‘ were out of them'! I am beyond aggravated at this point and will consider shopping at Mariano's where they are much more helpful!

Read full review of Jewel-Osco and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 21, 2017 4:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

It seems like there was just a small series of mistakes. You may want to ask to be shown where something is in the future if you receive incorrect advice on your first attempt.

ComplaintsBoard
S
2:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco pharmacist michael vock

On 14 November 2017 I had taken my husband to have a chest x-ray done in Schaumburg. He was diagnosed with pneumonia. The doctor sent a prescription for him to our Osco Pharmacy in Elk Grove Village. It took us about 15-20 minutes to get to the Osco.

I left him in the car and ran into Osco. I spoke with the pharmacist Michael Vock to ask if the prescription had been filled yet. (This was my second trip within a 1 hour period to get a prescription for my husband and the same pharmacist Michael Vock was there earlier and gave me instructions, complete with attitude, on how my husband should take the meds).

Anyway, Michael Vock informed me that the prescription was not filled yet and I would have to wait like everyone else. I asked Michael Vock if it was possible to put a rush on filling the prescription, because I had my husband in the car. He stated no, that I would have to wait and I asked about how long it would be until the prescription was filled. He stated that I would have to wait at least 20 minutes.

With that I left the store to take my husband home. After getting my husband into the house and settled, which took some time, I then returned to Osco to retrieve the prescription.

Again, I had to deal with Michael Vock . This man is rude and condescending when giving instructions regarding the taking of medication. Granted my husband nor I had taken this prescription before, but there was no need for him to "talk down" to me. That is why he is the pharmacist, to explain how things work for those of us that are not familiar with medications!

This man has absolutely no compassion or people skills.

As I was leaving the store I saw 2 of the front end managers and they asked me if everything was ok. I told them of my awful experience with Michael Vock and that I certainly hoped that he would not be our new pharmacist. I was then informed that he was a "Floater" and that he had been quite rude to the front end manager when he came to retrieve the key to the pharmacy earlier in the day (but that's not my story to tell)

When a customer is dealing with an illness with a loved one they do not need someone to look down their nose at them as if they were superior. I certainly hope that you will reconsider sending Michael Vock back to the Osco pharmacy in Elk Grove Village!

Fortunately my husband and I are very healthy and have very few dealings with the pharmacy. In the past you had a wonderful man named Steve (who has since passed away) that was the manager at the Elk Grove pharmacy. Steve was wonderful and compassionate with the customers.

Perhaps it's time to send Michael Vock for some customer service skill training. I certainly hope that I never have to deal with him again, especially during such a stressful event.

Read full review of Jewel-Osco and 1 comment
Hide full review
1 comment
Add a comment
G
G
Ghhjjk
, US
Jan 31, 2021 12:31 am EST

Everyone at jelew needs ethics training. at about november of 2017 I was also a victim of psychological and emotional abuse at elk grove village jewel customer service manager who kicked me out of d line b/e I filled up d shopping cart n also had wick coupons due the same day for which they didnt know what it is about...instead of being happy so spends so much money in their store so I stayed in front of all of the big line asking cashier n d guy not busy 2 help me, d customer setvice lady let telling everyonr not to help me n I was w. several months baby with no vaccins when airconditioner is so high... so I was begging... a young cop came who tends to still target me when he see me n d meat guy... so I explained eth but all I wanted was 4 someone 2 show me what I need when nobody did just because they were ordered so even when they were not busy. the same lady said I should go all the way at the end of the line. the same guy was watching me from d ski place n I just was hoping that they stop the blond tall guy when he was taking pics of my child when they saw him.. but dont want to make them angry... then came black lady in d customer service she was nice for a while but their cashiers r not trained for d wick... but there was a very nasty abusive guy around beginning of coronovirus march of 2020 at the front standing who made me put away the box of bottles of waters and left me with only a baby water n he was ready to jump on me when people were grabbing waters... n d black lady was next to him n she was abusive to me.. I appologized n called them on d phone d same tgey b said thatvi was told I can taje a bany water n bottles of water.. he should let me. another lady abswered phone n said next time this happened, I should soeak w. d manager to approve.. but I just wonder when d black lady wad there who was like a manager, why she didnt interrupt the mean guy at tgis time when he started to get abusive n did not correct him that I can taje baby water n bottles but was having very abusive behavior to me. anyway, I stop taking wick n stopped going to jelew be they r too rude n they were always co fusedd what is on the wick coupons. one time a lady cane to me for a quart of milk n said u should take what it is on the wick coupon. I told her that's what u gave me last time... because they were always trying to downgrade what it is on the wick coupon n change it everyvtime to worse n worse food. good bye jelew n good buy rudeness

ComplaintsBoard
K
6:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco barry knight bully, racist, tyrant.

Not only is this man the most unprofessional I have ever, he's a horrible bully to any he deems below him . He speaks and acts unprofessional, cursing at workers and ordering them around like dogs and slaves . He needs to not only be reprimanded but the best thing for this is termination as it has been this way for the three years I have been shopping here . I thought Jewel was more dignified .

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
T
10:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco double charged

The register I was at froze as I was going to sign for my card so I had to go to another register to check out and I was double charged I was told I shouldn't be double charged An I was so I proceeded to call Jewel and they told me I had to wait and see if it's posted twice and then I had to wait and see if it re-issued a credit There was not a credit issued so I had to call customer service and have them issue a credit they told me it will take a Nother 72 hours before I will see a credit so I have to wait approximately a whole week before I get credited and all I get is t I'm sorry too long to wait for a credit I should be able to go to store n they should issue it right away very unhappy most of us live pay check to paycheck

Read full review of Jewel-Osco
Hide full review
ComplaintsBoard
A
2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jewel-Osco customer service skills

I just ran to jewel to get some gift cards for prizes I'm giving out today for my staff. They totaled $110. I had my CASH out and ready to pay when the lady (Diane) says, "hold on". She calls some other lady (I'm assuming the manager at the customer service counter) and says "I have someone purchasing $110 in mixed gift cards, can I do this with her?" She then says "YES, SHE LOOKS NORMAL" - what? I'm advised her that I was paying cash. Diane then said "oh, well you look normal so it's fine. There's a lot of scams going on".
Seriously? It's $110, not $500 or $1000 and I was paying CASH. Scammers pay with credit card. And normal?! What does that mean? Compared to what? Was I considered normal because I look white? Because I'm a 30-something female? If I had a disability, or a different colored skin tone? Or maybe if I was too skinny or too fat or too tired looking, would I still be considered "normal"? Also, I was able to over look the fact that Diane ignored two customers in front of me because she was chatting with a coworker that was going to to lunch (who was also in line buying something), but then to be completely made to feel like I was doing something wrong by purchasing from your store. I am so offended that I will never step into this store again. I, as the consumer, should have NEVER heard that conversation between your employees.

Read full review of Jewel-Osco and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kent stepp
, US
Nov 02, 2017 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a long-time customer of yours for 35 to 40 years. And have been in the grocery business most of my life and have own stores as big as yours. But for the life of me I cannot understand why you waste your money on Advertising items in the paper but when you get to the store you never have them. I don't understand why you cannot order enough it's not as though you won't sell the extra later that you ordered. Remember I been in the grocery business so I know exactly how it works. Do you realize how many customers you lose by not having the items that you advertised. When they read your ad the next time they say why bother you wouldn't have it any how. You end up losing more customers by running your business like this. Then if you would just advertised things that you are definitely going to have. I do really like shopping at your stores and always have. But someone needs to take care of this problem.

ComplaintsBoard
K
8:04 pm EDT

Jewel-Osco pepsi/coke special

We live in Chicago, IL (COOK COUNTY). Since the "soda tax" went into effect, I would have my husband pick up our soda when he would have meetings outside of the county. We've been doing this all summer and soon it's coming to an end December 1st. We have always said "we're doing two transactions" or three and nobody has ever said a word. Yes, I know there's a limit but it's NEVER been enforced before. Why wouldn't you just take the sale and not worry about it? We tell the cashiers that we've come from the city, how ridiculous the tax is, etc. Today the cashier said, "oh, I don't know if we can do that" and calls the manager (Kevin Mull) over the phone/speaker and he said "no". "Come back tomorrow". My husband offered to go out to the car and come back in. He offered to return after his meeting. Kevin could have been a little bit flexible. He could have said "I'll make an exception in this case but just so you know..." or something along those lines instead of angering everyone involved and losing the sale! Money is money. The customer wants to buy more soda. Just let him! Yes, I know it's the rule but when NOBODY follows it (except Kevin) you can see where the customers are going to get miffed. My husband said he got loud because it was so stupid. He felt bad for the cashiers. There are "rules", there's common sense (more money for the company if I turn a blind eye to a stupid rule like everyone else does), and there's going along to get along...why rile everyone up by saying "no" when, if you just let it go, everyone is happy?

Read full review of Jewel-Osco
View 0 more photos
Hide full review

Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Jewel-Osco customer service

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Jewel-Osco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jewel-Osco Customer Service. Initial Jewel-Osco complaints should be directed to their team directly. You can find contact details for Jewel-Osco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Jewel-Osco. Discuss the issues you have had with Jewel-Osco and work with their customer service team to find a resolution.