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Jewel-Osco Customer Service Phone, Email, Contacts

Jewel-Osco
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1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 488

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Newest Jewel-Osco reviews & complaints

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L
11:50 am EDT

Jewel-Osco all products on sale at some locations

Tell me why I have to pay more for my products because the store I was at was not named on the bottom of flyer. The beans i wanted to be were 1.79 at my location and 99 cents at other locations. I think all sales should be for all locations, but thats just me .I will ask channel 7 investigation dept. to find out a long with the BBB and social media !A VERY UNHAPPY EXCOSTOMER ! LINDA PEREZ [protected] [protected]@yahoo.com

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8:14 pm EDT
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Jewel-Osco store #3341

Good evening, I normally do not complain about many things but store #3341 for the past 6 months or so has gone down hill with garbage in it's parking lot, store appearance, shelves poorly stocked and the produce has been almost to the point of rotten. Being a former Jewel employee many years ago I am surprised that this has been allowed to happen. Feel free to contact me with any questions at [protected]@aol.com.

Have a good day.

Sincerely,
Christine Bohnen

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P
4:40 pm EDT

Jewel-Osco fried chicken

Super disappointed in my 8 piece chicken purchase. They were the SMALLEST pieces ever. Looked more like a Cornish hen! The drumstick was the size of a wing. I would have returned but it was dinner. I feel I should receive a credit for this purchase as it was nothing like we usually have gotten in the past. I have a picture if needed that was included below.

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10:40 pm EDT
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Jewel-Osco baby bella mushrooms stuffed with fiesta cheese blend

We bought this item at the 520 N Desplaines St. location on Monday, July 9th around 9:30pm. After unfolding the wrapping off the item we found it was old, and rotten and each mushroom was filled with fungus. We immediately tried to contact a manager at the location. We spoke to a man named Orlando, and he showed no remorse throughout the entire conversation. He told us to just throw it away and that he would refund us whenever we come in. Showing no remorse, and the worst attitude I was extremely repulsed by his poor customer service skills and attitude. I told him I would hate to share this on my social media, and he told me to go ahead showing no remorse or care whatsoever. I tried asking for his name, and he said he does not want to provide me with it and that I do not need to know his position. Full of rage and attitude, I am surprised this person is a manager responsible for a reputable grocery store. I would hate to contact my lawyer if I do not receive the remedy I want for this horrific experience. I am still trying to wash my hands to get rid of the atrocious and rotten smell. However, the intensity of the smell does not compare to the hatred in Orlando's voice, and the efforts that I made to come to a settlement. Unfortunately, he did not wish to negotiate and instead hung up on me. I tried calling back to get a supervisors email or phone number, but I was just put on hold without any response. It's going to take a lot more than a refund to remedy my experience.

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4:07 pm EDT

Jewel-Osco customer service

I shopped at the Jewel on York in Elmhurst and was treated unfairly by Cindy at the service desk. She completely ignored me and checked out a different customer. I asked her if she saw me. She said "I don't look on that side of the counter. I only look on this side of the counter." I asked for the store manager to report this very unpleasant incident. His name is Keith. He said he would review the video and get back to me. When he did, he stuttered saying, " I handled the situation according to store policy, " of wich he refused to share with me. Instead he told me that I am supposed to take his word that he handled it. I was not pleased with that answer. When I called the corporate office they told me that when Ithey tried to reach Keith's boss they got a fast busy. This is the 21st century and customer service, without racism, is expected. I am reporting this to the BBN.

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11:24 am EDT

Jewel-Osco handicap carts

Jewel at 4734 N. Cumberland. I shop here every week. The last three weeks in a row I have a cart that dies in the middle of my shopping. This has been happening for weeks now and is getting worse. These carts are evidently not plugged in at night because I always go in the morning. I have complained to the front end person many times about this. Also, all the carts should be in one area. They have some carts on one side of the store and some on the other side. The reason I use a cart is because I cannot walk far. I come in one side and they are on the other side and visa versa. The should always be on one side so that the people who need them know where to find them. They have one cart that has been broken for weeks.
I hate to have to go all the way to Mariano's to shop as their carts are always in one area facing out and always plugged in.

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B
8:28 pm EDT

Jewel-Osco service

I went into the jewel this afternoon and bought the wrong item, paid $3.49 and plus tax and brought it home, had to go back and exchange the item and the girl, her name was Juliana and she was extremely impatient, selfish, and very rude due to the fact that the item I pulled off the shelf was the exact price of $3.49 and I asked for it to be the same price and she was VERY RUDE and I will never shop at jewel again! The customer service STINKS!

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O
6:52 pm EDT

Jewel-Osco general store

My biggest complaint is your store stocks their shelves every friday. No matter what time of the day, I have issues being able to get through the isles. The palos heights store is always packed on friday afternoon. Today there were at least 5 or 6 people waiting in long lines.

I know there is a shortage of good help, but this store is causing me not to continue shopping there.

If I need to I will post pictures. Today would have been a good day.

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11:59 am EDT
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Jewel-Osco racist experience in store 3185

I was doing instacart in store 3185 I approached Laura register and she ask for my ID for Liquor purchase and as instructed by instacart to show customer ID which is on the which I did she said what the hell is instacart in a very unprofessional ignorant tone I requested a manger as she walked away she and I quote you people me being an African American very racist and she was a whole woman as the store manager listened I walked over to store manger Raul Avila and he totally dismissed me and ignored me as if I wasn't standing there most horrible experience ever

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7:56 am EDT
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Jewel-Osco customer service

I am an very good customer of JewelOsco. However the store on 75th S Stony Island seems to lack good management. It seems no matter the day or time I go to this store it's unorganized. There's never enough cashier's or baggers. The isles are always filled with someone putting stock up. This is a small store and it needs to be better managed. This is the store that a lot of older people and people with disabilities shop. Please consider my concerns because this store is in my community and I'm asking for change so that I may experience the same kind of organization that are in your smaller stores in other neighborhoods. Thank you

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6:21 pm EDT
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Jewel-Osco I am complaining about a cashier named, d'jhannie, at the westchester, il location

On june 24, 2018, I purchased peaches from the jewel in north riverside, il, for $3.58. I put the peaches in a brown paper bag to ripen, however, they never did get ripe enough to eat. I returned all five peaches to the westchester, il jewel today 7-2-18, for a refund. The cashier at the service desk informed me that the peaches weighed less than they did when I purchased them so I would receive a lesser amount for the refund, which was okay but as the cashier d'jhannie, I don't know her last name, but her initials are (db) took the money from the register, I asked her am I receiving only a dollar and some change, because if that was all I was going to receive I would've returned them to the jewel where I purchased them and she said to me very rudely, I didn't take the rest of the money out and then she rudely pushed the receipt to me for a signature. After I signed the receipt she slammed the money in my hand and walked away. I said "your welcome" and she said, what am I thanking you for? And I said because I am a paying customer and I spend a lot of money here and do not appreciate being treated like a second class citizen. However it shouldn't matter if I spend $1.00, or thousands, I don't deserve to be treated in that manner and it's unacceptable. I complained to the manager on duty, sherrie lee, and she informed me she would talk to her. However, she never left the register. I've been shopping at jewel for more than 30 years and never encountered such rudeness everyone is always pleasant and eager to help, but her attitude and rudeness was reprehensible.

Kind regards,

Vivian bailey
1351 evers ave
Westchester, il

[protected]

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K
7:38 pm EDT

Jewel-Osco customer service

Hello I always shop at the jewel in Oak Forest IL. Typical Sunday afternoon I stop in there to buy toilet paper and went to go cash out and thr cashier name stephanie told me that the Express lane was open I told her it's fine I'll wait here then she had the nerve to tell me wow you must really need this toilet paper really bad. I didnt like this one bit I will never be shopping here again cuz of her I rather drive the extra 15 mins and go to the other jewel down the street.

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C
4:03 am EDT

Jewel-Osco false advertisement

False advertisement- Came to Jewel on Roosevelt and Canal at 3:00 am to shop for a sales ad that only last 4 days but upon shopping I notice a couple of items that was displaying different prices. Took the items to the register to purchase and none of them was on sale. Told the manager (Carlos) who work overnight and his response was I can only give you one for that price.

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11:58 am EDT
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Jewel-Osco skirt steak

I shop at Jewel on 4734 N Cumberland Ave in Chicago and went there for the one day skirt steak sale for 3.99 on Saturday, June 23 about 1:30. When I got there the butcher was at lunch and the skirt steak was sold out. The man there said he was just the clerk and could not tell me if they were giving rain checks, not even the manager of the store could tell me if they were giving rain checks, only the butcher because he is in charge of the meat. I waited for the butcher to come back from lunch for about 20min, by this time there were about seven people waiting and they found a case of skirt steak. He said it would take about a half hour to cut the steak and run it through a machine. I waited for the steak and asked him if it was trimmed, he said as much as the machine would take off. Yesterday, I took the meat out of the package and out of 7lbs of meat I probably took off 2lbs of fat and the back and the vein. It took me about 45min to clean this meat and I still didn't get a lot off. I didn't expect it to be fat free but the back and the vein is very hard to get out and why, when I purchase it from Tony's and Mariano's they are able to get that off? Do they have different machines than Jewel?

I shop at this Jewel quite often and I am very disappointed in the attitude and service of the butcher dept.

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3:49 am EDT
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Jewel-Osco lack of service

Sunday. June 24, 2018 There were 3 checkout lines opened in jewel store 187. There were 30 or more people lined up in each of the 3 check out lines. I waited in line 30 minutes before I was checked out by a cashier.

Never again will I shop at that store. It is actually a lovely well stocked grocery store but my experience was horrible. There is no excusr for the shabby service. Many people got tired of waiting in line and walked out of thr store.

In talking with others, I was told the service of that store is always poor.

Hopefully, this will not happen again.

Bertha Rowe
[protected]@yahoo. Com
[protected]

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7:58 pm EDT
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Jewel-Osco chicago bag tax

Hi my name is lynette gibson. I was shopping at the jewels store located at 443 e 34th st in chicago. I was charged 10 cent for the thin white jewel bags. I was told by the supervisor that the chicago bag tax went up by 3 cents. I explained to her that i wasnt aware of that. The city of chicago did not post that. She told me that the black re-usable bags are 20 cents. I called a different jewels store when i got home and they told me that the bags are still 7 cents and the black bags are 10 cents. The store manager for that store is making his own prices and not following chicago ordinance . Contact me [protected]@sbcglobal.Net
please see the attach receipts below and the city bag tax ordinance sample receipt.

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8:09 am EDT

Jewel-Osco expired product delivered

I made an online order in Jewel-Osco and it was delivered to me on June 15 2018 at 1:15pm. My order number: 1685269. I got a pita bread that had expiration date of June 16 2018! which is less than 24h from delivery. I opened it yesterday (June 16 2018) and it was full of mol inside. I took a pictures of the product. I expect a full refund and additional compensation for this event which could harm my health.

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9:24 pm EDT

Jewel-Osco ground beef

The store by my house alot of there products are bad before I bought meat and it was the same way like today it's on sale and it's turning when u take it apart also bought cheese and opened it and there was mold .I reported it and they said sorry .so I waited a few months and went today and the same thing bad meat .will not buy certain things there anymore

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1:14 pm EDT

Jewel-Osco cashier

Debbie E rang up my groceries today. I have never left Jewel so angry actually. She was unwelcoming, rude, and unpleasant in general. Not only did she almost completely ignore me, I noticed as I was loading my groceries that she ripped open my bag of powdered sugar and opened my tofu which contains water to keep it fresh, making a huge mess all over me and my daughter. I didn't have time or patience to go back in. Of course I will be back, I just didn't feel respected today.

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4:11 pm EDT
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Jewel-Osco door soliciting

I went to Jewel today in Antioch, my preferred store as my daughter works for Jewel. I was running into the store to get some things and there were. Gaggle of kids at both entrances begging for money. I can't stand that... I don't go there to have this shoved down my throat. Set them up somewhere else, If I want to donate, I'll come to you. I do not need to be asked on the way in and way out. So, goodbye Jewel, you've lost this customer who has been going there since the early 70's.

Does this make me a jerk, I don't really care.

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Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Jewel-Osco contacts

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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