Jeulia Store
reviews and complaints

I purchased a ring from the company which took several weeks to receive. Immediately upon receipt I realized the ring was not what I had expected and also did not fit. I contacted the company immediately to initiate a return. As instructed I took a picture of the product, obtained return instructions, repackaged the products as directed and returned to the address provided via email. NOTE: this was a different address from the return address on the package and the address listed on the website. I did as the seller requested. I also forwarded the company the tracking information of the package as directed. After the package was returned, the company sent me a message stating the package was returned without authorization. I had paid through Paypal so opened a dispute to get a refund and sent them all of the emails including the tracking information. Through that dispute process, my refund was denied because Paypal could not verify that I returned the package to the address registered with the seller's Paypal account, which was the return address on the package. How convenient. I have gone around and around with this with Paypal explaining that the company insisted on using this return address. Now this company has their merchandise and will get my money too. I agree with others who have complained about this company. They are crooks!

I emailed customer service about an ordered placed. I submitted a screenshot showing the order was suppose to go out within 24 hours. When I contacted, it was FIVE days later and still not been shipped. I advised if they were not going to ship it out and over night it, to CANCEL.

They ignored the request. Told me they had up to 7 days to ship, regardless of what was advertised at the time of ordering or what was sent out via email stating processing time for specific product ordered.

I advised again to CANCEL the order, which they refused. And sent it out standard... to be delivered the same day a hurricane is suppose to hit land .

This company customer service is absurd, they are full of false advertisement, and fall under a fraud company (dishonest to lure in sales)

I had put in my order five days ago, on a Saturday, paid $20 for 3-day shipping and now it is Wednesday and it's still not here yet. Every time I check the order status it still says ‘processing' and I did not order any special engraving or anything. I don't care if it's late, I just don't want to pay $20 shipping if it's not going to be here on time.

You guys are crooks after a month your "jewels" fell off my ring and the paint started to come off.. I mailed it back to you and "it was lost" and I never got a replacement ring... I paid 117 dollars but I will never shop from you again. I never receive the refund of the $6 dollars I was told I needed to pay to ship the ring out either...I have told my family and friends and I will warn ppl about how dishonest you guys are so they dont have to go through the same ordeal I did!

I purchased a ring from Jeulia but wife did NOT like the feel on her finger and asked me to return it. I contacted Jeulia for a RMA # and was feeling pressured to keep the ring or exchange it for another style. Once I FINALLY received the RMA# I packaged the ring and shipped through the USPS. My wife was receiving chemo for breast cancer and can't remember what she did with the receipt. I had to dispute everything trying to get the tracking number through other means due to the post office not being able to give me the tracking number. Now I have spoken to several customer service agents (indentured servants) https://en.wikipedia.org/wiki/Indentured_servitude but they inform me that they have no way of knowing if they received the ring or not. I call BS on that one. If that is truly the case then how would they know what I sent back was even the same ring or even a ROCK?

My fiancé ordered me a beautiful black skull engagement ring. It was gorgeous and I loved it so much. I wore it every day as one does when they are engaged. After two months of reading, knitting, sleeping, and working at an accounting job (in other words doing nothing that should damage the ring) all the black had chipped off. I was very displeased with the quality and arranged for an exchange. I followed their return instructions to the letter. Now they have my ring and they are refusing to send my original ring or a new ring back. Even if we offer to pay for the shipping. I am devastated and so very hurt by this.

Material was not gold or silver and tarnished before the item was worn. Stones were cloudy. Received wrong size. Contacted them one day after receiving the item they refused to refund even after pictures of the item with tags still in place were sent to them. Left stuck with a cloudy ring that doesn't fit and out of 166.00 DO NOT ORDER FROM JULIA JEWELRY!

Hi I'm not complaining you sent me the site so I can send my ring back to you to get it fixed but I can't find it . So could you please send it to me.. Thank you Marlene Rubenbauer. Here the reference Number.2449215A1JHTF7SN5.You ok it for me to send it back. I sent pictures to you of the 2 missing sapphires. I love the ring and I have to rings from you so please get back to me ..thanks

This company posts fraudulent statements on its website. It proclaims a 30-day return and even "easy returns, " but that is the farthest from the truth. I purchased two bands and a statement ring. I want to return all of them. First, you have to deal with a instant messaging chat system. Then you have to email photos. Then you are promised an email for returns and returns instructions. NOTHING IS SENT. I called after waiting several days and was told that 1/2 sizes cant be returned and that instructions would be sent for the whole sizes. Still have nothing. Been two days. I'm convinced I was sold plastic stones (despite being held out as white sapphire) and fake metal. Cheap! Scam company. I got scammed. Must be off shore. Worst company ever. Someone needs to shut it down to protect the public.

I purchased 1 ring, I got the wrong size due to my error which I paid ten dollars to ship back. In the mean time I received another ring that was the same size. I called to talk to someone and come to find out that for some reason I had ordered two of the same rings which I really don't know how that happened. I went into my Pay Pal account and there were two purchases taken out. One in my boyfriends name and one in mine. I told the man from the company that I didn't want either of the rings and he said they could not refund my Pay Pal account because they were broken sizes yet, he offered to send me rings instead of my money back in broken sizes. That makes no sense to me, I still have to send them back. I don't want other rings and I don't want the rings I have now. I will pay twenty more dollars to send them back but, I want my Pay Pal account refunded. The rings weren't as pretty as they looked on line and I am tired of getting the run around. I want something done immediately or I will be contacting the B.B.B. This is just ridiculous.

Don't buy from these people. It's a scam!. They refuse to refund and demand more money to exchange when product doesn't fit. The emails I got from them are comedy gold making demand that I pay more to exchange for same style but next size up. I refused and said I wanted to return and "Amanda" told me I should just pay the additional money or lose what I already paid.

After that I filed a dispute with PayPal and thank goodness I was able to get my money back but only after lots of drama. Save your money as their product is garbage and they have horrible customer service. The state of California should shut them down!

I bought my husband a ring (Titanium Steel Men's wedding ring) on the 30/12/2017 order number (#[protected]). I paid the grand total of $88.71 including the shipping cost. When my order arrived here in South Africa i was then told that i have to pay R341.00 at DHL to deliver my package which I didn't understand as I've already paid for the shipment to get to me. So I received my package a week later, to only find out that the ring doesn't fit my husband. I contacted Jeulia customer service and someone by the Name of Emily told me to buy another ring for $45, so now I responded asking what should I do with the small ring that I bought and someone by the name of Zoe responded on the 24/01/2018 to say that I must please just pay $45. I feel that this is very unfair as I only have one husband and I need just one ring, what am I supposed to do with that small ring? They said that shipping back the ring is going to be costly for me. Can someone please come up with a better solution please because I do not want another ring I just want to exchange with the correct size please. Now my other worry is that they say that we must return the good within 30 day and now I'm running out of time by being send from pillar to post, I don't have money to buy another ring i want to exchange with the correct size period.

I ordered a ring and the next day changed my mind and cancelled. They said the ring was already sent. I have never received it or my refund! That's over 150. Dollars that this company scammed from me. Customer service does not answer and all the emails I get are computer generated! I am still trying to get my money back and it's been a month. I have daily contacted customer service by email and get no resolution. They do not answer the phone number, and if they do it is automated and they put you on hold indefinitely. I contacted pay pal and ups. I have never had so much trouble from a company. I will never use them or PayPal again. I should have looked at the complaints, it seems this company is notorious for scamming and substandard merchandise.

The ring I got for Christmas was pretty but too big. Although they boast about "easy returns", this is not the case. Their crazy rule is that half-sized rings are not refundable. Funny this was never mentioned when ordering a half-sized ring. So, I am stuck with a ring that does not fit - they are trying to get shipping waived so I can at least get an exchange, but this is not really acceptable.

Do NOT buy from this company. Online companies are held to a higher standard when a customer is buying jewelry - it is impossible to know if it will fit or be liked. You should always be able to return something, regardless of your reason or the size.

My husband brought my wedding rings from them and they turned Cooper. They would not replace them because they said my warranty was up. They policy has changed to one year for warranty. So I'm just out of rings now. Offered me a 10% discount off another purchase after giving me the run around about replacing the rings for over a month. Will never ever speak a kind word about my experience with them. If these were anything other than my wedding rings I would be more understanding but those rings are supposed to be forever.

Disputed Amount:
$69.28 USD (It isn't over $100 because it was on sale at the time of purchase)
Buyer reason(s):
Item not as specified
Status
After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.

Please mail to:
Recipient: EL GCSS 85 (Attn Susan)
Tel: [protected],
18551 Arenth Ave, City of Industry, CA 91748, United States

I know some of you have been getting weird return addresses by this company, this is a completely different address than ones I've seen on this website.

They need to be shutdown, I disputed because I found the same ring they sold me for $2USD on Wish.com and they refused to give me a refund since I had a custom engraving on the inside! I escalated it to a Paypal dispute and they did their investigation and set me up for a refund, so as long as I gave them back the product in original condition.

There was an ad on Facebook from Jeulia for jewelry. I thought it look just like diamonds and cheaper so ordered a ring that gives the option to have other sizes over whole sizes. Come to find out that when i received it, it was not what it look like on the website. So I wanted to return it but was told because it is not a whole size that they will not refund me.

I will never purchase from them again or recommend them to anyone.

Over one year ago I bought my wife a ring for Mother's Day. It was late arriving and when it did get there it had stones missing. I emailed for return authorization 7 times and couldn't get a return address. The only address was from it's origin. After many attempts to get it fixed including them telling me to take it to a local shop and they would pay part of the repairs I finally sent it back to China were it was shipped from. Spent over $100 to return it. They still after 18 months haven't fixed it or refunded it. They are nothing more than international thieves. Do not trust. Have proof of return shipment.

Easy returns...phooey! I received a lab created sapphire and diamond ring...stones were of turquoise color no where near what the picture made the ring look! Its ok easy returns i will send it back...one would think! Nope not so much not easy at all no way dhape or form easy i have been jumping through hoops chaosng emails and phone calls fpr two days tryi g to get the ring rerurned and a refund of my money which i have been informed can take 30 days! Your customer service team is rude unhepful and inconsiderate! Completely misleading and false advertised!