Jeulia Store
reviews and complaints

Disputed Amount:
$69.28 USD (It isn't over $100 because it was on sale at the time of purchase)
Buyer reason(s):
Item not as specified
Status
After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.

Please mail to:
Recipient: EL GCSS 85 (Attn Susan)
Tel: [protected],
18551 Arenth Ave, City of Industry, CA 91748, United States

I know some of you have been getting weird return addresses by this company, this is a completely different address than ones I've seen on this website.

They need to be shutdown, I disputed because I found the same ring they sold me for $2USD on Wish.com and they refused to give me a refund since I had a custom engraving on the inside! I escalated it to a Paypal dispute and they did their investigation and set me up for a refund, so as long as I gave them back the product in original condition.

There was an ad on Facebook from Jeulia for jewelry. I thought it look just like diamonds and cheaper so ordered a ring that gives the option to have other sizes over whole sizes. Come to find out that when i received it, it was not what it look like on the website. So I wanted to return it but was told because it is not a whole size that they will not refund me.

I will never purchase from them again or recommend them to anyone.

Over one year ago I bought my wife a ring for Mother's Day. It was late arriving and when it did get there it had stones missing. I emailed for return authorization 7 times and couldn't get a return address. The only address was from it's origin. After many attempts to get it fixed including them telling me to take it to a local shop and they would pay part of the repairs I finally sent it back to China were it was shipped from. Spent over $100 to return it. They still after 18 months haven't fixed it or refunded it. They are nothing more than international thieves. Do not trust. Have proof of return shipment.

Easy returns...phooey! I received a lab created sapphire and diamond ring...stones were of turquoise color no where near what the picture made the ring look! Its ok easy returns i will send it back...one would think! Nope not so much not easy at all no way dhape or form easy i have been jumping through hoops chaosng emails and phone calls fpr two days tryi g to get the ring rerurned and a refund of my money which i have been informed can take 30 days! Your customer service team is rude unhepful and inconsiderate! Completely misleading and false advertised!

My fiancee found the same exact ring on Wish.com, AliExpress.com and dhgate.com they do not sell you authentic rings. I have bought a Men's Titanium ring with a ton of black stones in it and Wish.com has the EXACT same thing, even the images were the same of the ring with several other choices of the same kind in different colors. I cannot believe I paid $69+ for a $2 ring. I'd beware before ordering from them and suggest doing a Google images search of what you're looking at before you purchase you will most likely find the same thing way cheaper. Don't let them play you for a fool and buy into their fake rings.
Wish.com - https://www.wish.com/m/c/561c7d4428017d19313dd227
Jeulia -
https://www.jeulia.com/black-diamond-titanium-steel-men-s-ring-band.html

I ordered a 3 piece set of GOLD wedding rings and I've gotten something that looks like copper. Actually copper would be a step up as it would at least polish out, tried polishing these with the cloth they charge you for as a "MYSTERY GIFT" and the cloth caught on a piece of chipped " Whatever it is " before she even got to see them. I want all of my money back since they charged me more and didn't deliver what they show on their home pages

Jeulia's rings are advertised to be Sterling silver but it's just cheap silver plated metal. Nickel, I'm guessing, based on the itchy, swollen rash on my finger. I don't recommend this dull, crappy costume jewelry to anyone. It's overpriced for what you get. I took it in to a jeweler to verify the quality and verified that it's plated. Buyer beware!

I ordered a ring which was unique and looked really nice on the website. I was excited to get it but when it came, it looked like something out of a gumball machine! I called on could only get a recording never a live person. So I did a online chat with them and they would not honor my request for a return and only an exchange. Very poor customer service!

I want to arrange a refund & return my husband paid over £100 for a ring which is worth 20USD I know this as it was declared at customs .. the ring is not as described have tried to contact jeulia with no avail. If need be I will go down the legal route as this is a Mis selling and quite frankly daylight robbery!
I'm disgusted that we have been charged for a ring that is worth not even a quarter of the price the company is meant to be American but it was actually shipped from China it seems to be completely dodgy and illegal!

I purchased a ring that I am not satisfied with, have contacted customer service several times to exchange the ring. In response they continue to send the same email stating I cannot return the ring but can exchange it. I explained I am trying to do so, I have sent the item number I would like to exchange it for but have not received return shipping information just the same email. I finally got in contact with a live representative who explained I would need to pay shipping both ways for around $40. I had it express shipped the first time now I have to pay again. Customer service is horrible. I feel they give you the run around so the 30 days runs out. I would never reccommend this company to anyone!

It is now going on 3 months and still waiting for my ring to be found. In the original package when received there was no return address so naturally I returned the ring to the origin on the original packaging(China) I have tried to reach out and the only response I'm getting is i still have to wait this is unexceptable and bad business I want something done now either refund my money including the addition money I paid to have a new ring sent to me or send me the same ring I ordered in a size 8 as was the agreement when I returned the ring and paid $20 for shipping a new ring. Im am very unhappy with your company is this how you treat your customers 

I ordered my ring on the website. The pictures on the website looks amazing. Couldn't wait to receive my package. Received it yesterday. Poor quality. The ring bends when applying very little pressure and also band not as thick as on the picture and the stone also is not as shining as on the picture. Contacted customer support. I have not taken the tags off. They said that they will not refund it as it is a custom size, although I chose a size from their drop down menu. I am extremely unhappy and will not buy from this company again and will tell everyone of my bad experience with this company.

I placed an order and when I got to check-out, I'm told that PayPal doesn't allow foreign transactions. The first problem is involving PayPal into the payment process. Other sites provide for direct credit card input. However, the website allows different countries to be entered into the shipping process. Their excuse was "not to worry" about the transaction being denied and to pay with Western Union (WU) online or go to a Western Union location. Why would anyone want to pay absorbent WU fees with a highly recognized international Visa card is being used or go somewhere to make a payment? To add insult to injury, they want you to then provide them with all the transaction details. So much for expedient online shopping. Don't waist your time as their customer service sucks! Doesn't say much for their product either as customer service is everything in today's shopping market...

I got a damaged ring. Very disappointed. Spent hundreds of dollars and one month of waiting and what did I get instead?
I called the customer service department and they said I had to ship the ring back. At my expense, by the way. I wonder why your company doesn't refund these fees. It's you sent me the damaged ring, your fault, not mine, but I had to pay.
However, it's been a month since I shipped the ring back and there's still nothing from them. They keep ignoring my emails.
I am tired of this crap. Don't use this company.

Buyers beware of this company ! When you go to their website to order it clearly states 30 day Return Policy what it doesn't say is that if you order any size that is not a whole size it is NOT refundable if you are not happy with the product you ordered. Also the ring I purchased was supposed to be 1.25 carats it doesn't appear to even be a carat it looks more like maybe a .50 carat and the bands you almost need a magnifying glass to see the stones (of course they looked much larger on their website. I learned my lesson the hard way - please don't let this happen to you. This is a terrible company !

I have never seen anything like this. I ordered an item but they said I had to sign up to receive it. That was pretty strange, but ok, I did what they wanted.
Next step is that I got a notification about my package that it was delivered and I had to confirm it. But there was nothing to confirm, I didn't get any package. I called their customer service to tell them about the issue and wrong information and asked for my money back, they said they would call me back. It's been 2 weeks and there's no reply and it's impossible to reach them. Very strange behavior. Looks like they don't want to refund my money.

I just posted this to Jeulia Jewelry's FB website because I know the minute I posted this they're going to delete it from their page..just wanted all my friends and fam to know about my customer service experience with them and to think twice about buying anything from this company..Happy Birthday to me!

Just received my birthday present ring in the mail and I am absolutely 💯 displeased with Jeulia's Customer Service! Took my ring out of the box and the top of the main stone had a dull film on it..tried to rinse it off thinking maybe it was dirty and then proceeded to polish it with the cloth given...dull film still there..called Jeulia to let them know and got a customer phone rep in China...proceeded to explain to them about my situation and he said to send pics of the ring so they could see the flaw..I explained to him that I could take a pic and send it but they wouldn't be able to see the dull film on the ring without looking at it with the naked eye..when I asked to speak to a manager/supervisor he just kept repeating to send a pic..I was a little upset at this point because I was looking forward and so excited to wear it this weekend for my birthday..he then hung the phone up on me..now I'm really agitated at this point...called back and spoke to someone else who told me the same thing..I asked to speak to a manager and she informed me that one would not be available for 7 hours..of course the reason being obviously ALL of their customer service reps are in Hong Kong...oh but they do have offices in California! Riddle me this..then why don't they have customer service reps in California that can deal with customer service issues there? I am beyond upset and frustrated! I have ordered stuff from here before but will NEVER again! Your customer service reps SUCK and are totally incompetent! Maybe for being such a large company with over 1 million followers on FB and offices in California y'all could get some US customer service reps to deal with the obvious egregious issues your company has so that as a US consumer I don't have to wait till 12:00 midnight to speak to a manager/supervisor! Jeulia thank you soo very much for ruining my Birthday! P.S. Too all my fab friends..just wanted to tag y'all so that y'all know the hades I went through and not make the mistake of ordering from here...

I am not one who likes to wait for a long time, so after I placed my order I chose an express delivery to get my parcel fast. Unfortunately, the item I got was broken. I called their customer service and found out what to do to send the item back and to get refunded. They agreed to replace the item. I sent the old one, paid for the shipping and started to wait for them to send the item to me. But nothing was shipped. I called them and asked if they are going to ship anything and if not, please send the money to me and for the shipping as well. A broken item is not my fault, so why would I pay for the shipping and be ok with that? They refused that and said that I simply have to wait. That would be great, but it's been a month, my new item never arrived and they still refuse to refund. Is there any justice?

I purchased a ring on 8/12 and received it on 8/18. I realized I had purchased the wrong size 8/18 so I contacted the company and was told that I would need to return the item and give them the tracking information (I did this all on 8/18) and since I paid an extra $20 for expedited shipment on the new ring, once they received the shipment back my new size would ship right out. I then confirmed they had received the package on 8/22 at 12 p.m. On 8/24 I had not received an email for my new tracking so I contacted Jeulia and the gentleman was extremely rude and kept making excuses as to why the new ring had not shipped out. After being disrespected I asked to cancel the order since it still had not yet shipped out. I was told they would refund me and then I received an email from Ashley stating they would not be refunding me per their refund policy. When I checked their refund policy, I confirmed I had followed their guidelines to receive a refund. Today, I received an email from PayPal saying they have agreed to refund me a partial amount. Which again is not per their policy they have on their website. I am so disgusted by how I was treated by their customer service agent and how difficult it has been to receive a refund from this company and the fact that I am still waiting for a refund!

30-Day Return Policy
We want you to feel comfortable and confident when shopping at Jeulia, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, you may return it for a refund or an exchange within 30 days of receiving your order.

If you would like to request an exchange, instead of a return, please contact one of our representatives within 48 hours of receiving your order. Jeulia will cover the back and forth shipping fees by regular mail under the following circumstances:

You received the wrong item.
The item is broken, defective, or has an incorrect engraving.
When requesting an exchange, customers will be responsible for back and forth shipping fees under the following circumstances:

Customer ordered the wrong size.
Customer does not like the item in person.
Please note:Items can be exchanged more than once. The time frame for this must not exceed 30 days from when the original order was received.

If for any reason you're not satisfied with your purchase, please email [protected]@jeulia.com and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery.

I ordered a $100 ring. Got it, didn't fit well, requested information for returning the following day.. Sent a pic as requested, returned as directions requested the same day and now after a month of no refund they say it didn't have a tracking number so they now won't process the refund!
The ring was $100 I paid $30 to ship it back! This is totally unacceptable! There a several email communications back and forth. This is simply unacceptable!
Order # [protected]