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I want my money back
I purchased a bracelet as a gift for my girlfriend and the paid with paypal. I did not receive no confirmation and no tracking number, but they charged my credit card. Two weeks later i sent them a message asking about the status of my order. They apologized for not replying earlier and finally sent my tracking number. When my order was finally delivered i decided to send it back, because the bracelet looked nothing like the picture on their website. I ordered a silver bracelet, but the one i received looked very cheap. I sent another email asking about returning. They didn’t say anything about returning, only offered to exchange it. I told them that i don’t need another one, i just want to return the bracelet and get my money back. Few days later i received an email from them. They asked which bracelet i would like to get as an exchange. But still there was no information about how to return the item. I hope i’ll get my money soon, otherwise i’m going to ask paypal to deal with it.
About Jeulia Store
One of the standout features of Jeulia is the wide variety of jewelry options available on their website. Customers can choose from a range of rings, necklaces, bracelets, earrings, and more, all of which are crafted with precision and attention to detail. The jewelry pieces are made from high-quality materials such as sterling silver, gold, and platinum, and are adorned with sparkling gemstones such as diamonds, sapphires, and rubies.
Another great aspect of Jeulia is their commitment to customer satisfaction. The company offers a 30-day return policy, free shipping on orders over $99, and a lifetime warranty on all their jewelry pieces. This means that customers can shop with confidence, knowing that they are getting the best value for their money.
Jeulia also offers a personalized shopping experience, with a team of expert jewelers available to help customers choose the perfect piece of jewelry for their needs. Whether you are looking for a special gift for a loved one or a stunning piece to add to your own collection, Jeulia has something for everyone.
Overall, Jeulia is a fantastic online jewelry store that offers high-quality, stylish, and affordable jewelry pieces. With their commitment to customer satisfaction and personalized shopping experience, it's no wonder that they have become a go-to destination for jewelry lovers around the world.
Jeulia Store Customer Reviews Overview
One of the most notable aspects of Jeulia is its extensive collection of unique and stylish jewelry pieces. Customers can choose from a variety of rings, necklaces, bracelets, and earrings, all of which are crafted from high-quality materials such as sterling silver, gold, and diamonds. Many customers have commented on the beauty and durability of Jeulia's jewelry, noting that the pieces look even better in person than they do in photos.
Another key selling point of Jeulia is its commitment to customer satisfaction. The company offers a 30-day return policy and a one-year warranty on all of its products, ensuring that customers can shop with confidence. Many reviewers have praised Jeulia's customer service team for their responsiveness and helpfulness, noting that they are quick to address any issues or concerns that arise.
In addition to its high-quality products and excellent customer service, Jeulia is also known for its fast and reliable shipping. Many customers have reported receiving their orders within a few days of placing them, even when shipping internationally.
Overall, Jeulia is a highly recommended online jewelry store that offers beautiful, high-quality pieces at affordable prices. With its commitment to customer satisfaction and fast shipping, it's no wonder that so many customers have had positive experiences shopping with Jeulia.
Overview of Jeulia Store complaint handling
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Jeulia Store contacts
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Jeulia Store phone numbers+1 (888) 219-8158+1 (888) 219-8158Click up if you have successfully reached Jeulia Store by calling +1 (888) 219-8158 phone number 0 0 users reported that they have successfully reached Jeulia Store by calling +1 (888) 219-8158 phone number Click down if you have UNsuccessfully reached Jeulia Store by calling +1 (888) 219-8158 phone number 0 0 users reported that they have UNsuccessfully reached Jeulia Store by calling +1 (888) 219-8158 phone number
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Jeulia Store emailsservice@jeulia.com100%Confidence score: 100%Supportwholesale@jeulia.com99%Confidence score: 99%salesaffiliate@jeulia.com99%Confidence score: 99%business@jeulia.com98%Confidence score: 98%law@jeulia.com97%Confidence score: 97%reps@jeulia.com96%Confidence score: 96%
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Jeulia Store address18551 Arenth Ave., City of Industry, California, 91748, United States
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Please don't buy from this company. They are very clearly a scam. Please do as much research as possible before buying anything. I was looking at bags and they are selling a Louis Vuitton handbag or at least pretending to and saying it's 98.00 and calling it a Jeulia bag. That's extremely scammy and misleading also real LV bags are not 98 dollars.
I'm having a right hard time with this company! I ordered a bridal set of rings back in Feb for my birthday and within a few weeks they had lost their colour and tarnished considerably. Emailed jeulia and we agreed to a replacement set but I had to send my original back at the cost of £15 anyway my new set that I received in May has gone exactly the same way as my first. They won't refund me and keep asking me to exchange to another style. So after lots of messages back and forth they offered me to choose something up to £160 I agreed to choose a different style. They are now requesting that I return my old ones at another cost of £15! My original order was only £141 so with 2 lots of postage I'm paying over what that are offering me. Are these people for real.? There has to be a way of getting your money back from these con artists! Has anyone had a successful outcome?
I bought a ring and they charged me Jeulia Prime Privilege primecart $9.90
this is the shipping and then they added another shipping cost
Shipping & Handling $9.90
Shipping Discount -$9.90
At the end I paid for the shipping
It is silly the way they wrote the bill, but the shipping cost for your order IS $9.90...
ring was never delivered.was supposed to sign for it but it was never delivered.
I received authorisation for a refund! I sent the ring back and they will not give me My refund, only a store credit. Like hell I will EVER buy or want anything from them again! Now they have my ring AND my money! I want a refund like their policy indicates!
Had a return for store credit and I asked for my funds to be returned to my paypal. I was told yes and it would be 30 days at the most. Almost 90 days later I'm still arguing with them about possessing money that they legally have no claim to and I'm paying interest on the item that I don't even own... BUYER BEWARE... the quality is horrible and the customer service will cause severe anxiety with thoughts of irrational behavior like flying to China and sticking their cheap jewelry where the sun don't shine!
On nov 28, I ordered a ring and a full amount was retained for the purchase; today, the same ring is 30 % off; I think that I should get the same discount or my money back. My receipt no [protected]
They ripped me off too. They shipped me a ring missing stones. I even paid to send it to CA and they still never fixed it. So wrong! What can we do? Order number [protected]
This is where I shipped it back.
(First Name)： WNZAK
(Last Name)： xia lin
(Address)： 20275 Business Parkway. #Y2832
(City)： City of Industry
(State)： CA (CALIFORNIA)
(Zip Code)： 91789
(Tel)： [protected]
They gave me the same address, which does not exist. The post office said "it was a none deliverable address" and would not except it.
Hi How did you go did you get money back as Im going through same thing at the moment
I recieved a ring today..an wrong size spend 2 hours in phone..how can we put this company under. We paid 257 for a ring that is not the roght size an will probaly change colors..this should not be allowed..how are they still operating
I sent mine to this address and the post office has it marked as delivered!? But they will not refund my money!
This is not real silver rings. 2 weeks ago I received the ring and is peeling and changing the color.
I contacted customer services and they are in CHINA, they don't want to received my ring back or give me money back. very poor quality, NOT REAL SILVER, BE CAREFUL
For any of you who are considering buying from that Jeulia company...DO NOT BUY FROM THIS COMPANY. THEY ARE A SCAM! I paid for shipping when I bought a ring and I paid for shipping when I returned the ring and they are still deducting shipping costs from my refund because "it is their policy." Ridiculous! 😡😠
You could file a complaint
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Can you provide me the steps to do this complaint on this website? Not sure what category to put them on. We've all been ripped off, this company shouldn't exist!
Me too.. I recieved my ring today and its 3 bands an 2 are correct size an one is not. They will not even give me a return address until I pay for shipping. For a new ring ..which its there fault this is crazy