Jeulia Store
reviews and complaints

I ordered a ring almost a month ago. When it didn't arrive, I tried to contact them. They did not respond to phone calls or text messages. They only responded when I posted a negative comment on their facebook page.
They said the problem with delivery was my fault, since I supposedly gave them the wrong zip code. I don't believe that but I agreed to pay an extra $30.00 for a new expedited delivery which they would refund if the first ring came back to them. I was supposed to trust them.
I sent the $30.00 but now they want me to release a complaint I have on paypal before they'll ship. That's my only leverage, so I refused. I told them that if they shipped the ring and got a proof of delivery, they could close the complaint themselves, but they want everything upfront. Now, since I trusted them, I am out an additional $30.00. Be careful, stay away. Don't make the same mistake.

You sent out to my address a package of rings. Somehow my checking account was hacked and I had to cancel and reopen another account. You took out $501.30 for rings I didn't order. I talked with pay pal and they said I had to contact you to get my money back... This has never happened to me before and I sent the package back to you stamped REFUSED! Please call me @ [protected] asp. So I can get my money back. This put my account short for other Bills.. I appreciate your fast responds.

Thank you, looking for a call asp...

Jill A. Winebrenner

Placed an order on the 1st of February (money immediately taken from my account). Have received no feedback on the status of this order. Have sent numerous emails and made numerous phone calls, none of which have been answered. Paid for expedited shipping, which means that it is supposed in 3-5 days, which has not happened. I find this lack of communication unacceptable

Jeulia is a scam business, they cheat on their customers! Just read all the reviews posted on many website, this company is not to be trusted. I can't believe that they are allowed to do business!
Ordered a ring for my wife ages ago (4 months) and did not receive it. Customer service at first replied with automated messages that made no sense and did not help me, then they simply stopped replying. I still have no idea where my ring is, I can't get a refund, because these scam artists are ignoring me. According to all the reviews I saw I can simply forget about my money and order.
There is a huge scam called Jeulia and we need to do something about that! More and more people get involved and stolen from. This must come to an end!

I ordered two rings separately on December 27, 2016 from Julia.com. Since December 28 it is still in China waiting to be processed for mailing.

If this cannot be sent immediately, I would like to request a refund.

appears as ordered and sent from California, but it is really processed in China.

order # [protected]
order # [protected]

[protected]@yahoo.com
[protected]

2/5/17..Wedding set purchased... Order # [protected] amount ..$83.27.. Was given a 30% discount. Now today a discount of 70% is being offered. Order is for Lydia Hershberger.. Please can this discount be figured in my recent order. This would really be appreicated. PayPal is my account. Please inform me. Thank you. Lydia R. Hershberger. [protected]@frontier.com.

I need to understand why it takes 25-48 days to get to me from San Francisco? It shows one of the rings shipped on January 9th. and is now in Guangzhou?
Why the heck would it go from San Francisco to Guangzhou? They are scamming us by saying the company is from the USA yet it is actually coming from a foreign country. Be very sure you know where your items are coming from because this company is misleading us!

Ordered the ring on Dec 4th 2016 here it is Jan 31st and still no ring. They never sent me a confirmation e-mail or tracking number thankfully I had the sense to take of screen shot of the order confirmation number when the purchase was processed so I was finally able to get the tracking number through the chat. Its been in Chinese customs approved to be shipped out since Dec 7th. Ive talked to the chat people who said It was already in US but tracking it says otherwise. Was told on Jan 13th to just wait one more week and if it didn't show up they'd re-send it. Since then Ive sent 2 e-mail messages through the chat since no one has been available to talk to and I can't get anyone to respond to me. Really ticked off right now.

I purchased a setting from your Co. And my future son in law had heard from his Mother as well as myself that he should order my daughters wedding set from you. He planned a special dinner and sent away for the set. Apparently it was a fraction too large. When they tried to have you exchange it for the right size, they were told no, she tried it on so that meant you wouldnt take it back. Please explain?. I can give you our names and you can verify weve all goven you our business. I had intended to have future transactions with your co. This gives me pause. Rayeann Christiansen

I purchased and paid by VISA on 12/15/16 and have yet to see the ring! I have called the [protected] and can't understand the language. Then I called [protected] and they said they have to check on it & to call back in 3-5 days! I did and now they are out of the office until February! It has been 43 days since I ordered which is ridiculous. My order # is [protected] & the number they said was a USPS Tracking Number shows it's in China and has not moved since 12/16 with a Tracking Number of LT597389528CN, which is NOT a USPS Tracking Number! I just want the ring at this point! Emails from them below:
Your Purchase is Guaranteed

As a thank you for your business, Jeulia has purchased Norton™ Shopping Guarantee for you. This email is a confirmation of the benefits provided to you and described below.
If you have a question about your order, please call [protected] or Email: [protected]@jeulia.com

This is not a subscription service and there is no charge, now or ever, for the benefits that have been provided.

Norton Shopping Guarantee

09NSG 014297-[protected]

Purchase Date: 12/15/2016 3:36:20 AM GMT
Store: Jeulia
Order ID: [protected]

This is your official Norton Shopping Guarantee that is provided and paid for by Jeulia.

Your Guarantee Benefits

$10, 000 Identity Theft Protection.
Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline. See terms »

$1, 000 Purchase Guarantee.
All terms (returns, refunds, shipping, etc) are independently guaranteed up to $1, 000. See terms »

$100 Lowest Price Guarantee.
If the published store price drops, Norton Shopping Guarantee will pay you the difference, up to $100. See terms »

If you have any issues that cannot be resolved with the merchant, you may contact us for assistance. Visit the Norton Shopping Guarantee Buyer Service Center to make a benefit claim within 30 days of your purchase. This guarantee expires 30 days from the date of purchase.

Let Jeulia know that you appreciate Norton Shopping Guarantee at no cost.
Say thank you!

What is this Guarantee?
• There is no cost to you for these benefits.
• It is not a subscription, there's nothing to cancel.
• The benefits expire 30 days from the date of purchase.
• Terms and conditions

What others are saying

"It's a great addition to the shopping experience, and it's free! This is a big confidence booster!"
--Megan W.

"Thank you ...it really is nice to have additional piece of mind"
--Tom J.

"This is a great idea and great benefits and I will continue to buy from you"
--Debby D.

"I appreciate the customer care and guarantee, and I would like to thank you so very much"
--Tien S.

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Norton Shopping Guarantee will not use your personal information for any other purpose than to send you important information about this Guarantee. Learn more about our privacy policy.

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You are receiving this one-time email to inform you of the benefits you received during this online purchase. If you do not want to receive such notifications in the future, you can unsubscribe.

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https://www.nortonshoppingguarantee.com/about/contact-us/
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Free Shipping. No Minimum Require.

[protected]@jeulia.com

[protected]

ENGAGEMENT
BLACK DIAMOND RINGS
JEULIA DESIGN
RINGS

Hello ! Guest
Thank you for your purchase. This letter is to confirm that your order #[protected] from Jeulia has been placed successfully.
We have all requested items in stock and will dispatch the cargo within few days.
We appreciate your patience and understanding and wish to thank you for shopping with us at Jeulia. Moreover, we would like to offer you a 10% discount (code: Jeulia10) with no limitaion on any future orders.
Should you have any questions regarding your order, please do not hesitate to email us at [protected]@jeulia.com or call us at [protected] for further assistance.

Ship to
Raymond Brown
25 Dijon Court
Lake Saint Louis, Missouri, 63367
United States
T: [protected]
Payment Method:
PayPal
Payer Email:
[protected]@charter.net

Shipping Method: Free Shipping - 9-25 Working Days
Order #[protected] Date: December 15, 2016 11:34:01 AM CST
ITEMS ITEM PRICE QTY PRICE

Jeulia 3PC Stackable Baguette Cut Created White Sapphire Wedding Set
Size:
8(U.S)
$107.06 1 $107.06
Sub Subtotal:$107.06 Discount:-$32.12 Shipping cost:$0.00 Grand total:$74.94

Free Shipping
On all orders
30 Day Return Policy
Easy hassle-free 30 days
return policy
One Year Warranty
Care your jewelry with
considerate service
© [protected] Jeulia Store. All Rights Reserved.

I bought 2 rings from Jeulia Jewellery and receive in about one month plus since I am not in a rush I didn't mind the waiting time. However the rings were to huge for me therefore I decide to get an exchange. I asked the customer service and they said to return back and gave me the return address. That was early September. I return the address immediately via Registered mail since the rings are expensive did not want it go missing. After a month I tracked the items. It shows that it reach US. But Jeulia Jewellery claimed they did not receive the item. I checked with my local postal service and said it has been mail to the return address given. Jeulia Jewellery deny until one fine day they found the return items. Tht was in early December. In their email, it states they will give a tracking number for the new item in 2-3 days but till now 27.1.17, I have not received. I even emailed them but no reply till now. DONT EVER TRUST JEULIA JEWELLERY. THEY ARE A CHEATING AND CONNING COMPANY.

Hey you get what you pay for, You cant expect 1000% quality for cheap! I really loved my ring but just after 1 month the diamond fell out already, They type of sliver they use scratches really easy as well. I wasn't expecting something to go wrong this soon :/ cant say I wouldn't order again just not an engagement ring! Maybe some play jewelry would be great from this company. Most definitely not such an important ring as an engagement ring.

Order number [protected]
The package I received did not include the ring. There were papers, a gift bag and an empty ring box. I paid 121.96
I have sent emails, 3. I tried calling. One number said in Spanish it had been disconnected. The other number said they were out of the office till February 5 or 6. I have requested a refund, and have not been acknowledgedoing to this day.
Scam. Be careful ordering from this company.

Do not buy from Jeulia, this site is just a terrible scam! I saw their advertisement on Facebook and some other websites and the whole thing seemed like a great deal. I went to their website, was impressed with all the beautiful jewelry and of course I liked their prices. I wanted to buy a ring for my fiancé and thought that Jeulia was the best decision. Unfortunately I got scammed, lost my money and never received the ring. After I paid there was no payment confirmation and no tracking number. I was not able to reach anyone from Jeulia no matter how hard I've tried - they did not reply. Three weeks already passed and still no information about my order, customer service is silent. After I checked the reviews I lost my hope. Terrible website and company. Do not buy from these scammers!

01/22/16 Still no response, no ring, no refund from Jeulia Company

1/9/17 to Jeulia I'm writing for an update on my ring . its been 3 weeks since I returned it  to you for a larger size.
 
on 12/05/16, I ordered  3PC Cushion Cut White Sapphire Wedding Set for $81.56  . ring size (7) . Order # [protected]. It was purchase through Pay Pal. it was to be sent to my home address
 
on 12/15/16 I received it and unfortunately it was too small for my finger so the very next day 12/16/16, I returned it back to you through United States Postal Service .

I've sent 5 emails to your ''contact us email address ;[protected]@jeulia.com, I've called 16 times to your tel# [protected], and no one ever answers, only a voicemail that doesn't allow me to leave a message .

I ordered a ring and necklace from Jeulia. I paid the 1-4 days extra shipping charge for $20. What they failed to tell you is that there is a processing time and paying the extra $20 does not get you the product within 1-4 days. I contacted their customer service department via chat and they informed me that the 1-4 day was only for shipping and the processing time could take up to 45 days.

My fiance bought my ring from here, the ring he bought was too small so he sent it back the next day. He spoke to a representative there and explained the situation, they told him my correct size would be sent out as soon as possible. It took 7 days for me to even get a tracking number for the correct ring and have had to call so many times just for that. Hopefully the ring will be delivered today which is what the tracking says.

After being bombarded with discount offers (some only available for a set time) I clicked to check out through Paypal believing this would give me some kind of safety net post purchase. I was prompted to sign in, which I did only to get a transaction complete message - no chance to review the payment of £80.70. I then received a paypal invoice for £99.08 ! I contacted Paypal who rudely told me that all they do is charge me what ever the vendor requests regardless of what I have seen on the check out of their website!

The ring arrived today and it's not something that I would pay £5.00 for! The original price before sale and discounts was $339!

I only made the purchase because the website leads one to believe they are ordering for a US company backed up by a Norton Shopping Guarantee rather than a junk store in China! (only discovered from shipping label)

I finally got through to 'Sarah' on their Live Chat and requested a return and was told to return it to an address in California! Disputes opened with Norton and Paypal though don't hold much hope...

We ordered a ring on December 3rd and was told it would be here before Christmas. Here it is almost the middle of January and no ring. I was given a tracking number(lt469391165cn) and was able to track my package to china customs on December 7th. Now I have contacted china shipping several times and they just keep telling me to "be patient". How long do I have to "be patient"? I contacted USPS and they said that it hasn't even left china yet and that alot of people are being scammed. 800 number doesn't work and good luck getting a person on chat. When you finally do, they say "be patient. It's on its way ". I thought it was a good idea to buy from this company because the ring was cheap, but I guess I've paid more than it would've costed in the US with time, frustration and hassle. *Buyer Beware! I will never buy from this company again and I will tell anyone and everyone not to as well. I guess it's time to contact the BBB.

We ordered a wedding ring on the 9.12.16, paid for fast delivery. Took 3 weeks to arrive in southafrica which was too late and had to pay extra for duty which was not mentioned on the website. Got via email from jeulia.com (Id: s216026-t138530) they will pay back money but since that silent! No answer at all! Don't buy there! The service is a joke! And today 13.12.17. I still don't have the ring. So if I don't like it I can't even send it back because the 30 days of return is over.